SUMMARY

• More than 7+ years of extensive experience in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator.
• Created Lightning Components, added CSS and Design Parameters which improves performance.
• Knowledge of configuration and maintenance of security settings such as role hierarchies, profiles and permissions, setting login hour and IP ranges in compliance with organizational needs.
• Proficient in dealing with the functionalities related to the Service cloud, Sales Cloud, Community Cloud, Call center, Chatter & AppExchange applications.
• In - depth knowledge in Developing Apex code within Governor Limits.
• Experience in Data Loading using Import Data Wizard and Apex Data Loader.
• Experience in Salesforce.com Development using Force.com, Visualforce and Apex.
• Capable in developing client specific solutions using Apex Classes, Apex Triggers, Controllers and Controller Extension, Components and Test Methods.
• Experience in creating Lightning Components using aura framework, creating Visualforce Pages.
• Prepared unit test cases using apex test classes and to fulfill the 75% of test cases for the development in Salesforce.
• Have explored Lightning Experience to check the impact of enabling Salesforce Lightning Experience in existing implemented Salesforce system.
• Proficient in creating custom objects, Role based page layouts, Workflow Rules and Approvals, Validation Rules, Custom Reports and data extraction to various formats.
• Worked on Salesforce Customization, Security Controls, creating Profiles, Roles, Users, Record Types, Page Layouts and Email Templates etc.
• Performed validation rules, work flows, e-mail services and approval process using customization and Apex.
• Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules and writing Apex managed sharing rules.
• Experience in building Salesforce1 applications for mobile devices using Salesforce Lightning Design System.
• Accomplished case management automation (on case object) to track and solve customer’s issues. Implemented Email-to-Case entry and Manual case entry for entering customer’s cases in Cases Tab.
• Proficient in Data migration and Integration using tools like Informatica on Demand, Data Loader and Froce.com migration tools.
• Experience Working with CPQ to oversee design, estimating, citing, rebates, motivating force and recommendations on any gadgets.
• Experience using JIRA for issue tracking.
• Provided customers with best practice solutions as related to Salesforce CRM.
• Good exposure to RDBMS, SQL and PL/SQL, writing SQL scripts for efficient report generation.
• Great involvement in creating Lightning Apps, Components, Controllers and Events.
• Strong experience in deploying Salesforce components across various sandbox and production instance using Change sets, Force.com Migration tool (Ant based scripts) and Workbench.
• Good working experience with Java Object Oriented Programming technologies and HTML, CSS, JavaScript.
• Written SOQL and SOSL queries in Apex.
• Worked extensively on Cross browser compatibility checks for all developments and involved in fixing software defects, track bugs, close open defects and validate functionality.
• Installed Salesforce AppExchange Apps, configured and maintained user security permissions in compliance with organizational needs
• Experience with developing a complete Case Management System usingLightningComponents, Controllers, Helper Methods, and Style Sheets
• Experience in Integrating Salesforce with External services using both SOAP, REST Web Services.
• Highly focused on analytics to measure KPI’s and created reports and dashboards for business users.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Repot Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Worked on Agile Methodology.
• Created Users and granted permissions in Service cloud as per the requirement.
• Provided customers with best practice solutions as related to Salesforce CRM.
• Designed and implemented Custom Partner Communities for several clients in order to access their various features based on their requirements.
• Good experience in working on Eclipse IDE for writing business logics in Apex programming language.
• Experience in implementing security and sharing rules at object, field and record level for different users at different levels of organization.
• Always willing to learn new skills to improve efficiency and increase knowledge base.

TECHNICAL SKILLS

CRM Applications: Salesforce.com, Sales cloud, Service Cloud, Chatter, Communities, Service console

Salesforce Skills: Force.com platform, Apex Language, Apex classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce (Pages, Components and Controllers), Standard objects, Apex Data Loader, REST, Workflow & Approvals, App Exchange, Web Services, Reports, Dashboards, custom objects, Force.com

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.co Explorer, Force.com Data Loader, Force.com, Force.com IDE(Eclipse)

Deployment Tools: Change sets, Force.com IDE, Force.com Migration Tool (ANT), Work Bench, Jenkins.

Tools: Web Management Console Application, Workbench ETL, Jitterbit, JIRA, ANT

Web Services: REST and SOAP API

Programming Language: Apex, SQL, Java Script, JQUERY, CSS, XML, XSL, XSD, MVC, J2EE, CVS, ANT.

PROFESSIONAL EXPERIENCE

Sr. Salesforce Developer

Confidential, Armonk, NY

Responsibilities:

• Performed the roles of Salesforce.com Lightning Admin and Salesforce.com Developer in the organization.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed Apex Classes, Apex Triggers, Apex Controllers to develop custom business logic
• Experienced in the use of Data Loader and scheduling timely data backup operations using Apex scheduler.
• Responsible for migrating existing data (Lightning Components, Accounts, Contacts, Events and Tasks) from legacy systems to Salesforce.com Dev, DIT, SIT and Production SANDBOX using Ant, Git, Changeset and Data loader.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SDFC with the extensive usage of Web services API.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and worked on documentation.
• Created various Custom Objects, Custom Settings, Custom Labels, Validation rules, Record types, Custom Tabs, Workflow rule and approval process including Field updates and email alerts.
• Migrating existing Aura Components and Visual force page to Lightning web components (LWC) to improve application performance by following web standards, shadow DOM, custom elements, templates, ECMA Script, events.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on Salesforce Lightning Components for building Customized Components replacing the existing ones and also embed Lightning Components in Visualforce Page by using new Lightning out feature by event driven programming.
• Worked on Admin tasks related to page layouts, Fields, Dashboards and custom objects in Service Cloud.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on the field service applications and provided support to the Confidential SERVICE users in dispatch process.
• Created Lightning web components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Implemented Salesforce Lightning web components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Performed detailed analysis of business and technical requirements and created solutions by customizing various standard objects of Salesforce.com and other Platform based technologies like Visual force, Force.com API, and Web Services.
• Provided trainings and access for the 20k+ users around the globe as a POC for the users onboarding.
• Developed and deployed Salesforce.com in service Cloud Platform.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users.
• Extensively involved in data migration from three legacy systems to Salesforce
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Dashboards and Reports
• Created Custom Objects and defined lookup and master-detail relationships on the objects. Also created junction objects to establish connectivity among objects.
• Designed various HTML Email templates for Auto-Response to customers
• Created various profiles and configured the permissions based on the organizational hierarchy requirements
• Built a call center application for service agents using Salesforce Console

Environment: - Saleforce.com platform, Force.com ide, Apex, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Doc E-sign, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Sales Cloud, Email Services, Security Controls, SOAP, REST, Sandbox data loading, ANT tool, Agile, Rally

Sr. Salesforce Developer

Confidential, San Jose, CA

Responsibilities:

• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Created Various Custom Objects - Financial Account, Members, Quotes, Offers, House Holds, Account Plan, Action Plan, At Risk Asset, Case Optimization Outcome, Competitor Asset, Optimization Target, Escalation Opportunity, Escalation Products, Opportunity Case according to the Business needs.
• Worked on the CPQ Apttus Third Party SF Tool which is integrated with Salesforce for generating Proposals which are used by our Sales Executives.
• Prepared Release Project Plan, Implementation Checklist Document & Release Implementation Plan at the end of each release.
• Writing Lightning web components (LWC) to meet business requirements.
• Designed, developed and deployed the Releases by using Force.Com IDE & Change Sets.
• Worked on the Brainshark Third Party SF Tool which is integrated with Sales Force to easily access presentations from Opportunities, Contacts, Leads & Accounts.
• Worked with Functional leads & SME' s to transform and develop new requirements into Design & Estimate, Research, Analysis, Tech design, Implementation Plan & Test Plan.
• Worked on the Salesforce for Outlook functionality in Sales Cloud.
• Working independently on the Automated & Manual Data Loads requested by the business, using Data Loader & Batch Jobs. Also, working independently on the Enhancements given by the SME's onsite and assigning some of the enhancements to Offshore.
• Working on the Releases for B2B Sales Cloud, adding new features to the existing functionality by coordinating with Offshore Team & Onsite SME's, by resolving their queries, according to the application requirements.
• Developed Custom Visual Force pages, Apex classes, Apex Test Classes & Triggers according to the business needs of the client.
• Worked on various Salesforce objects like Accounts, Contacts, Activities, Cases, Proposals, Leads and Opportunities, Products.
• Preparing the Technical Design for the given Enhancement & assigning to the Team members and getting it done within the Deadlines.
• Worked in Integrating Salesforce with Consumer Insurance Product Info Service to get the Products information into Salesforce using REST API.
• Involved in the activities related to Saleforce.com Research, Analysis, Estimates, Technical Design, Configuration, Administration, Development, Testing, Data Migration and deployment of Applications from one Org to another Org on Force.com platform.

Environment: Force.com platform, Sales Cloud, Service Cloud, Apex Language, Triggers, Visual Force Pages, Component & Controllers, Chatter, Data loader, Force.com IDE, Workflow & Approvals, Reports, Custom Objects, HTML, Java Script, jQuery, Web Services, SQL Server.

Salesforce Developer

Confidential, Houston, TX

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in the application.
• Worked closely with sales team and Business Analyst and performed detailed analysis of business and technical requirements for maintaining Sales and Service clouds.
• Customized Reports & Dashboards for business users and managers, developed custom reports.
• Implemented Web-to-Lead, Email-to-Case for capturing Salesforce Leads and Emails created via web and emails received from customers.
• Actively participated in testing of the application by writing test classes.
• Add/Build/Configure/Maintain all aspects of Salesforce instance in Sandbox and Production environments
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Created Various Roles, Profiles and Page Layouts and Configured the Permissions based on the hierarchy requirements of the organization.
• Hands on Experience in Deploying Apex code from Sandboxes to Production.
• Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com objects and it to read, extract and load data from comma separated value (CSV) files.
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used Eclipse based Force.com IDE and Change Sets to deploy Apex code.
• Participated in analyzing the Requirements, preparing the Design documents based on the specifications and Developing and Maintaining the application.
• Worked on Agile methodology.
• Developed Visualforce Pages to show customized content for certain things according to client needed.
• Used Development Change Set for deployment of code to production and Sandbox for testing.
• Defined Lookups and Master-Detail relationship on the objects. And also created junction objects to establish many-to-many relationships.
• Created Tabular, Summary, Matrix and Joined Reports using standard and custom Report Types.
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed custom objects, Fields, Dependent Picklist values, validation rules, Page layouts, Search Layouts and Tabs.
• Develop Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Created Workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.

Environment: Apex code, Reports & Dashboards, Visualforce pages, Lookups, Master-Detail-Relationship, Workflow rules, SOQL, SOSL, Governor Limits, Data Loader, Governor Limits.