SUMMARY

• Having 8+ years of experience IT and 6+ Years of Experience in SalesForce.com CRM Platform involving on configuration, customization, integration, lightning migration and lightnign components development. 2+ Years of experience as a Java developer.
• Strong Experience in Developing client specific solutions using Apex classes, Triggers, Controllers & Controller Extensions, Components, Test Methods.
• Analyzed Sales, Marketing, Customer Service and Support business processes used by salesforce.com customers and recommended ways to improve their processes using Salesforce.com.
• Hands on experience in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Experience working with Salesforce.com Sandbox and Production Environments.
• Excellent skills in creating/troubleshooting/modifying Apex code and Visual force pages.
• Strong knowledge on Administration setup, Apex, Visual force and experience with different SFDC development tools like Force.com, Eclipse IDE and integration tools like Informatica on Demand.
• Having experience with SOAP API and Rest API integrating with external systems.
• Experience in Apex coding to implement the complex business logic with in the Governor Limits enforced by Salesforce.
• Experience in writing test classes and test methods to ensure maximum code coverage in production instance.
• Experience in integration of Salesforce.com applications with other applications with an emphasis of the Web Services/XML.
• Experience in working with Cloud Computing / Saas technologies.
• Extensive experience in designing of Custom Objects, Custom Fields, Pick List, Role based Page Layouts, Workflow Alerts and Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, report extractions to various formats, design of Visualforce Pages, Record Types, Dashboards, and Email generation according to application requirements.
• Experience in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications.
• Experience in building custom lightning component according to client requirements and needs.
• Having experience in ExactTarget and salesforce integration.
• Working Knowledge on SFDC, CRM, SFA and billing Modules (Sales process automation, Lead and marketing automation, Mass marketing automation, Customer care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting).
• Having administration Config experience on CRM applications like data exports &imports, application support, security administration, CMC maintenance, and release management.
• Experinece in Designing and Building user interfaces, frameworks, components, navigation elements and customization for an extensive, highly interactive cloud - based business application.
• Designed and Developed/Published various Inbound/Outbound Web services to enable real time integrations.
• Functional Expertise in Salesforce Automation (SFA), Marketing Automation and Case Management.
• Extensive knowledge about Salesforce setup menu, Configuration, Custom application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Expertise in querying salesforce database using SOQL & SOSL queries using Force.com Explorer.
• Experience in web technologies like HTML, XML, CSS, JSP, JavaScript,DL, and SOAP.
• Have end to end knowledge on Agile Methodology, worked with Scrum Masters, IM PMs on requirements.
• Strong Knowledge in implementing Design Patterns(Creational,Structural,Behavioral).
• Experience in developing an integrated Quality Management system on Salesforce.com Platform.
• Efficient in implementing Partner or Customer Communities modules of Salesforce.
• Experience in Batch Apex and Schedule Apex Development.
• Extensive Experience in data migration and integration using Data loader Utility.
• Excellent written and verbal communication skills with effective troubleshooting mechanisms and highly adaptable to different work environments.
• Experience in onsite and offshore coordination.
• Strong development experience in Lightning Design System (LDS) and Lightning Components Development.
• Good Experience in Apex Development and Lightning Component.

TECHNICAL SKILLS

Salesforce Technologies: SalesForce.com, Force.com, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/ Components,S-Control, Lightning Components, Apex Web Services,Partner WSDL & Enterprise WSDL, Work Flow and Approvals, Dashboard, Analytic Snapshots.

Salesforce Tools: Force.com IDE (Eclipse), AJAX Tool Kit, Force.com API tools (Data Loader), Force.com Explorer, Force.com Platform (Sandbox and Production), Demand tools.

ETL Tools: DataLoader, Salesforce-to-Salesforce, Apex- Explorer, Informatica.

Languages: Apex, C/C++, Java, HTML, XML, CSS, AJAX.

Database: SQL Server 2008, Oracle,MySQL.

Web: HTML, XML, CSS, JSP, JavaScript, WSDL, SOAP.

Tools: MS Office, Adobe Photoshop, MS Excel, Silverlight, Eclipse IDE, Demand Tools.

Application/Web Servers: IBM Websphere 4.x/5.x, Apache Web Server, Tomcat 6.x

PROFESSIONAL EXPERIENCE

Confidential, Pittsburgh, PA

Salesforce Developer

Responsibilities:

• Designed, and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validationrules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Developed a mobile app using Field Service Lightning.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
• Upgraded from Exact target 1.0 to Salesforce Marketing 2.0.
• Developed and Chained two batch jobs which were implement using Queable interface.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files.
• Implemented Salesforce Lightning Web Components (LWC) for small set of users within the organization, developed Lightning components and server-side controllers to meet the business requirements.
• Collaborates with internal stakeholders and team members to build solutions in SFDC that support business requirements
• Giving 24/7 production support.
• Involved in Data Transformation and Data Cleansing activites while transferring the data to external system using Informatics on Demand.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Consuming SOAP API and REST API from external systems and writing apex classes.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Involved in customer portal design, development and enhancements.
• Worked on demandtools to insert and update data in salesforce. Created mappings and scenarios for demandtools.
• Developed Training material for end users.
• Experience in building re-usable Lightning components and using Lightning Framework.
• Experienced in Lightning Web components to communicate between parent to child components.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where your agents.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Depth understanding of the Apttus CPQ, Apttus CLM data model and functionality.
• Experience in Powerful command-line interface (CLI) removes the complexity of working with your Salesforce org for development, continuous integration, and delivery using Salesforce DX.
• Created Lightning Web Components (LWC) and apps combining Lightning Design system, Lightning App Builder and Lightning Component features.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Ability to design and develop custom solutions on force.com platform including Apex, Visualforce, Lightning Web Components and application integration patterns.

Environment: Saleforce.com platform, Apttus CPQ, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightening design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, Pittsburgh, PA

Salesforce Developer/Administrator

Responsibilities:

• Developed and Maintained Visualforce pages, Visualforce Components, and Custom Controllers, Triggers, APIs, Create and Maintain Workflows, Validation Rules, Page Layouts, Record Types, Profiles, Field Level Security (FLS), Object Level Security (OLS), Templates, Email Alerts, Custom Settings, Permission Sets, and Sharing Rules. Salesforce configuration including security, custom objects, layouts, and reports.
• Design, develop and implement solutions for the Apttus CLM system deployed on the Salesforce platform.
• Developed solutions, primarily in Salesforce.com using either Lightning Component Development or Classic UI
• Experience in Sales Cloud, Service Cloud, Apex Classes/Triggers, Visualforce Pages, Salesforce Workflow, SOQL, SOSL and Force.com API
• Configure and schedule periodic data synchronization with enterprise data store
• Manage technical development of software from inception through user acceptance, including projects which affect multiple departments and/or pose high risk situations
• Designed steps and modules, define timelines, identify and resolve issues.
• Collaborating with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies.
• Bringing a passion to stay on top of current trends, experiment with and learn new technologies, participate in internal & external technology communities.
• Ability to design and develop custom solutions on force.com platform including Apex, Visualforce, Lightning Web Components and application integration patterns
• Encouraging innovation, implementation of cutting-edge technologies, outside-of-the-box thinking, teamwork, and self-organization
• Extensive experience in Designing and developing Lightning Development experience
• Proficient in Salesforce Lightning features and functionality
• Has extensive experience with customization on the Salesforce Lightning platform which should include: Lightning Components using the Lightning Design System framework, Apex, Apex data loader, and declarative platform tools. (Process Builder, Visual Workflow, Lightning App Builder, etc.)
• Implemented Apex Data loader “Command Line Interface (CLI)” to automate the data loading process for the sand box refresh activity.
• Involved in Data Transformation and Data Cleansing activites while transferring the data to external system using Informatics on Demand.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects
• Consuming SOAP API and REST API from external systems and writing apex classes.
• Designed various Webpages in Visual Force for customers to select a variety of services offered by the org and integrate them with the pricing team.
• Involved in customer portal design, development and enhancements.
• Worked on demandtools to insert and update data in salesforce. Created mappings and scenarios for demandtools.
• Developed Training material for end users.
• Experience in building re-usable Lightning components and using Lightning Framework.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica Demand, Cast Iron (CI) experience, to synchronize data between Sales.com and web service endpoints. Data Junction (Pervasive), Excel connector and DQC.

Environment: Saleforce.com platform, Force.com API, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Web services, Sales cloud, service cloud, Pardot, Visual Force, SalesForce.com Data Loader, Security Controls, HTML, XML, CSS, Java Script, Sandbox, Eclipse IDE Plug-in, Dashboards, Analytical Snapshot and Data Migration.

Confidential, Fayetteville,AR

SalesForce.com Developer

Responsibilities:

• Designed, and developed Custom objects, validation rules, Page layouts, Custom tabs, Components, Visual Force Pages to suit to needs of application.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Cloudcraze development and Salesforce backend development + APEX & Visualforce
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on the Eclipse IDE with Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Developed and deployed workflows for opportunities and products management.
• Migrated data using Apex Data loader to centralize data and processes across different divisions that were previously using decentralized systems / databases.
• Used Apex classes and Visual force page to customize partner portal and make it convenient for customers to review and renew policies.
• Worked on Sales cloud with Accounts, Contacts, Cases and Solutions to generate towards developing business.
• Developed Visualforce pages and Custom Objects using Apex Programming on Force.com Platform.
• Worked on Service Cloud console with exposure to Mobile App Integrations.
• Created web to lead forms, assigned tasks, and managed workflows for managing Marketing app.
• Worked on various SalesForce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Used Force.com Eclipse IDE for developing Visual Force pages.
• Created workflow rules to send auto response emails, email alerts, field updates, and other tasks.
• Designed various HTML Email templates.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in application using Force.com IDE.
• Developed and configured various Reports for different user profiles based on need in organization.
• Created workflow rules and defined related actions, time triggered tasks, email alert, field updates to implement business logic.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various reports and for different user profiles based on the need in the organization.

Environment: Salesforce.com, Service Cloud, Apex Classes, Controllers, CPQ, Triggers, Visual force, Force.com, Dashboards, Sales Cloud, Service Cloud, Data Migration, Informatica, Health Cloud, SOQL, SOSL, Vlocity Workflow & Approvals, Data Loader, Java Ant, Custom Reports, Oracle, Windows.

Confidential, New York, NY

SalesForce.com Developer/Admin

Responsibilities:

• Having Experience on production support and handling level1, level2 and level3 tickets.
• Responsible for queue as assaigning tickets to the team and myself before the deadline.
• Giving 24/7 production support.
• Having good experience on customer community and partner community.
• Worked with multiple Visualforce pages and visualforce camponents.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Worked as a Part of Integration team to improve the Performance of Data loads.
• Involved in migrating the data from Oracle Database to Salesforce Application using Data Loader.
• Extracted the data from Salesforce.com application into external databases for generating large data reports using Informatica on Demand.
• Developed and Supported Extraction,Transformation and load process(ETL) using Informatica.
• Involved in Data Transformation and Data Cleansing activites while transferring the data to external system using Informatics on Demand.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.
• Assists with UAT and requirement validation
• Comfortable working in Agile - user stories, features, story points, etc.
• Customize Salesforce to match business requirements assuring data quality
• Collaborating with and across Agile teams to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies

Environment: Saleforce.com platform, Apex Language,SoapAPI,Rest API, Visual Force (Pages, Components, Controllers & Extensions), Salesforce.com Data Loader,APPTUS,Informatica,ETL, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, SFDC Sandbox, Eclipse IDE Plug-in, Windows 7.

Confidential 

Java Developer

Responsibilities:

• Developed java classes for business layer.
• Designed UI using JSTL, HTML, CSS, and Javascript.
• Implemented server side using Spring MVC.
• Extensive use of Spring DI - Dependency Injection and AOP - Aspect Oriented Programming.
• JSTL to render the server side data on JSP as view part.
• Appropriate use of design patterns which enhances and improves the reusability of the code.
• Extensive use of Spring Hibernate Template for the persistence layer as ORM framework.
• Incorporated Log4j as a logging technique.
• Use of Weblogic application server to deploy the application .
• Developed additional UI Components using JSF and implemented an asynchronous, AJAX (JQuery) based rich client to improve customer experience.
• Worked on AJAX for building dynamic latest content using ILOG JRULES.
• Consumed Web Services (WSDL, SOAP, UDDI) from third party for authorizing payments to/from customers.
• Writing PL/SQL procedures and functions using PL/SQL editor.
• Carried out complete SDLC by following both agile and water fall model and generated cross test summary and generated customized reports suiting to the needs of the client
• Involving in Building the modules in Linux environment with ant script.
• Oracle was used as a relational database used for CRUD operation.
• JUnit tool is used as part of Unit Testing and followed by the regression testing.
• Support to the UAT issues and coordinating with the end user teams to better understand and resolve the issues.
• Developed many JSP pages, used Dojo in JavaScript Library, jQuery UI for client side validation.
• Deployed the application and support for the production issues.
• Involved in testing and fixing the bugs and also reviewed the code.

Environment: Java, JEE, Spring, Hibernate, CSS, HTML, XML, JavaScript, Struts, JSF, Web Services, EJB, JIRA, ITEXT, PL SQL Developer, SVN, Oracle Enterprise Content Management (Oracle ECM), Business Rule Management System (BRMS) iLog Rules engine, Oracle Application Development Framework - Oracle ADF, Oracle Business Process Management (Oracle BPM).