SUMMARY

• 7+ Years of IT experience in Software Development Life Cycle (SDLC) phases from requirement gathering to analysis, design, development, implementation, and enhancement of projects in Salesforce.
• Experience in implementation and design of Salesforce, Salesforce CPQ and Force.complatform with proficiency in using Java and Scripting languages as Salesforce Developer and Administrator.
• Facilitate communication between Business owners and Development team to produce effective project outcome. Strong interpersonal communication, time management, process optimizations and Problem - solving skills with detail orientation in the technology arena.
• Strong experience working with Apex classes and Triggers, Controllers and Controller Extensions, Components, Test Method and Application Design and Development on Multitenant Force.com platform.
• Experience with Sales Cloudand Service Cloud Implementations with in-depth knowledge and understanding of business processes like Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• ExperiencewithModel View Controller(MVC) architecture and component-based architecture.
• Designed, developed, and deployed Apex Classes, Controller Classes, Batch Classes, Schedule classes and Apex Triggers for various functional needs in the application.
• Strong hands on extending the Lightning Platform using Apex, Visualforce, and Lightning Components.
• Extensive experience in salesforce.com Customizations, Data-loading, Integration, and deployment.
• Expertise in Configuring, Implementing,Administrating and Supporting salesforce.com SFA applications based on Force.com Platform
• Writing Apex batches, Schedule classes by implementing interfaces to process large data sets
• Experience with Visual Force pages using Standard Controller, Custom Controller and Extension Controllers
• Developed re-usable UI Components with the Lightning Framework andBuilt Apps visually with Lightning App Builder
• Hands-on experiencein creating AngularJS factories for using Angular services like $http and $resource to make RESTful API calls to the Java based backend.
• Experienced working with various AppExchange products and CPQ products like Salesforce CPQ (formerly SteelBrick CPQ) and APPTUS CPQ.
• Familiar with SteelBrick CPQ from Quote to Cash. Generated Revenue recognition status automatically withSteelBrick CPQ.
• Integratingcore platform servicessuch as Heroku Enterprise and Force.com.
• Experienced in working on client-server framework of lightning components enhancing better performance of apps and accelerate their development.
• Experienced in Integrating Salesforce Data with 3rd Party Systems Using SOAP and REST API WebServices.
• Involved in various stages Designed and developed Test utility framework and used annotations @isTest, @testSetup and ensured to meet 75% of code coverage.
• Experience as Business analyst working with Subject Matter Experts (SMEs) and documented them in a format that could be reviewed and understood by both business and technical teams.
• Strong experience in configuring Chatter (Salesforce.com) to process secured data within the company.
• Implemented data security/visibility rules using Sharing rules, configuring OWD (Organization wide default), create criteria-based and owner-based sharing rules across objects and sharing data to different set of roles.
• Assisted on various CRM projects, developing charts, dashboards, entities, fields, forms, and views to meet defined requirements.
• Used JIRA Agile for project management and bug tracking.
• Delivering service everywhere through Field service lightning, omni Routing, Social Customer Service.
• Experience as web developer with a strong background working on open source technologies HTML, CSS and JavaScript.

TECHNICAL SKILLS

Salesforce Technologies: Standard objects, Workflow & Approvals, Apex Language, Apex Classes/Controllers, Apex Triggers, Lightning Components, VisualForce Pages using CSS Layout according to the organization profile, Data Loader, Offline Edition, Integration, migration, Reports, Dashboards, Force.com IDE, SOQL, SOSL, Custom objects, S-Controls, Heroku, MuleSoft.

UI/Web Technologies: Java, JavaScript,Angular JS, React JS, HTML5, CSS3, XHTML, XML, AJAX, JSP, UI Concept Modeling/Wire framing, Toad.

Analytical Tools: MicroStrategy, Tableau

Wire Frame Tools: Adobe Illustrator CS3

IDE, HTML Editor: Eclipse IDE, Visual Studio, Adobe Dreamweaver, Edit Plus, Sublime text, AnyPoint Studio, MavensMate

Methodologies: Agile, Waterfall Model, TDD

PROFESSIONAL EXPERIENCE

Confidential, Miramar, FL

Sr. Salesforce Developer

Responsibilities:

• Worked on resolving extremely critical Code based Tickets then and there being on Onshore.
• Created Knowledge Articles which can be attached to a case that has a sufficient information about the case.
• Worked on Rest API calls for contact management to flow into two different systems.
• Involved in working with 5 different channels of case and assigning skills.
• Worked on Salesforce Entitlements and Milestones for Case Escalations and OmniChannel for a case assignment.
• Involved in creating Lightning Application using lightning components and SLDS.
• Preparing the pre-deployment and post-deployment steps well in advance of the deployments.
• Continuous Integration (CI/CD) using Jenkins as a part of biweekly Agile Sprints. Presentations to client before deployments.
• Drive the deployments by using ADOP (Accenture DevOps Platform) which includes Project Management tool (TFS), Git and Jenkins.
• Working on Sales Cloud, i.e., Account, Account Team, contact, Opportunity, Case, Activity, Interaction Log, Email/ Mass Email, Reports and Dashboards.
• Working on Service Cloudi.e., Case, Approval Processes, Milestones, Omnichannel Routing Configurations, Skill based routing, Public Groups and Queues management.
• B2B Commerce Cloud implementation, by having carousel for the products, calling images from a different server using APIs. Rendering Templates and arguments using JavaScript.
• Assigning Cases to Queues thereby to Public Groups, Approval Escalations configuration to Queues and handling Approvalresponses via emails to either approve or reject the case. Email Message Object, Pending Service Routing Object and Capacity allocations to the Omnichannel Agents.
• Working with Visual Studio Code, Eclipse with Force.com plug-in for sandbox backup, components validation and deployment to support development to QA, UAT and Production rollouts.
• Enhanced communities by adding new fields, fields set using Salesforce Lightning.
• Created Server APEX Controller for Salesforce Lightning Experience and added Lightning Component to Lighting Pages and Record Pages.
• Worked extensively with lightning process builder flows, Connect API, Chatter and quick Action.
• Setting up field service featuresaccording to client unique business needs. This includes installing theField Service Lightning managed packageandField Service Lightning mobile app.
• Created service resourcesandservice crewsthat represent yourfield service techniciansinField Service Lightening appand add details about their skills, service territories, and availability.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the Triggers.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Strong hands on using SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Experienced in using Data loader to load the records on to the force.com platform.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Visual studio,Custom Reports, Dashboards.

Confidential

Salesforce Consultant

Responsibilities:

• Worked on creating of Lightning Application using lightning component and SLDS.
• Experienced in creating Server APEX Controller for Salesforce Lightning Experience and Added Lightning Component to Lighting Pages and Record Pages.
• Worked extensively with lightning process builder flows, Connect API, Chatter and quick Action.
• Worked on Salesforce CPQ (Steel brick) pricing using list, cost/markup, percent total, block, price rules, and calculator plugins, system and user discounts and filter rule.
• Worked on Salesforce CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to theVisual Force pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards,GIT,Heroku.

Confidential

Salesforce/ Lightning Developer

Responsibilities:

• Resolving various salesforce tickets based on the project Requirements.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, enhancements, and testing.
• Worked on creating the Lightning Application using lightning component and SLDS.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visualforce pages.
• Created Custom Objects and fields for transactional and contractual information.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Implemented picklists, lookups, master detail relationships, validation and formula fields to the custom objects, workflow rules and defined related tasks, time-triggered tasks, email alerts, filed updates to implement business logic.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Created various Reports and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Involved in Salesforce Development Cycle with Sales Cloud, Service Cloud and Marketing Cloud.
• Experienced on using STEELBRICK CPQ for Salesforce to configure, price and quote new deals, add-on sales and renewals
• Performed related configuration for approval rules, process builders and flows
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.

Environment: Salesforce.com, Force.com, Data Loader, Apex Classes, Controllers, Triggers, Visualforce, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Bit Bucket.

Confidential

Salesforce Developer

Responsibilities:

• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Worked with variousSalesforce.com objects like Accounts, Contacts, Leads, Opportunities, Reports, and created custom objects based on Business need.
• Hands on experience in developing workflows, generating emails.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Created Object and Field level security to hide the critical information on the profile users.
• Supported the data migration activities for migration of the data from various business sources withthe support of Salesforce CRM.
• Created emailtemplates, approval processes, approval page layoutsand definedapproval actionson them to automate the processes.
• Configured and customized Salesforce.com using standard setup tasks as well as developed Apex coding which includes Triggers, classes, classes for custom controllers and controller extension.
• Experienced in schedulable apex classes, batch apex, Apex sharing rules, Email Services according to the functional needs of the application.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Involved in Agile methodology, Scrum that dramatically improved productivity and reduced errors.
• Wrote several SOQL & SOSL queries in the apex coding with consideration to Governor Limits for data manipulation needs of the application.

Environment: Salesforce.com platform, Force.com IDE, Apex, Visualforce, Dynamic Visualforce pages, validation-rules, Workflow-rules, Trigger, SOSL, SOQL, Custom Metadata Types, JavaScript, Data Loader, Email Services, Security controls, HTML, Eclipse IDE Report, Dashboard.