IT Technical Support Tech Resume San Jose, California - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential, San Jose, California

IT Technical Support Tech

Responsibilities:

Provided IT Desktop support to end - user community at location (~200 users); this includes all desktop computing hardware and software
Trained employees and helped orient them on how to use computer hardware and software applications
Performed drive imaging for desktop/laptop systems (5-10 per week, based on need)
Assured a smooth transition for over 22 new-hires during 2-day onboarding project (Setup desktops, dual monitors, keyboards and mice) to the satisfaction of customer
Maintained peripheral devices such as monitors, printers, and video teleconferencing hardware
Helped troubleshoot routine problems and maintenance of systems (and issues between VDI, Windows 7 and Windows 10)

Confidential, South San Francisco

IT Field Service Analyst

Responsibilities:

On average, closed 15-20 tickets a day (~300-400 a month); took about 30-35 calls a day while on phones (~600-700 per month)
Provided support for accessing websites and web clients on Firefox, Internet explorer, Chrome, and Safari (on both mac and Windows devices) including changing SSL settings, Compatibility settings and slight configuration changes
Provided password administration in Active Directory and SSO (Single-sign on) applications such as Myaccess and Sentillion/Caradigm SSO (password unlocks, resets, and account activation)
Configured Outlook for Windows, Mac, and mobile devices (iPad, iPhone, Android, Blackberry OS and Windows mobile OS)

Confidential, Redwood City, California

Business Intelligence Internship

Responsibilities:

Prepared test cases for testing utilizing Excel tables & Macros to prepare hundreds of test cases for integration & uploaded to TestLink
Utilized advanced Microsoft Excel techniques to perform detailed comparisons between data tables to provide accurate end-user reporting in Oracle enterprise reporting software
Created daily reports of defects using JIRA, & utilized TestLink to create daily test case summaries
Analyzed data compiled by outside sources in order to validate business data accuracy

Confidential, Palo Alto, California

Customer Service Supervisor

Responsibilities:

Reconciled $20,000 worth of cash-on-hand daily in the cash office to balance finances
Motivated 10 team members during two-week donation campaign; resulted in $200 increase in donations
Co-directed team daily towards customer focus, resulting in 10% increase in sales
Co-wrote teams weekly break schedules in order to reduce team members’ late lunch infractions to 0
Achieved 2nd place in Whole Kids Foundation donation program resulting in store reaching $15,000 goal

Confidential, Palo Alto, California

Special Events Patrol

Responsibilities:

Participated in bag checks before each event to ensure no prohibited items passed the threshold
Provided tent security during night shifts to prevent theft of equipment (worth $10,000) before events
Led traffic control to clear parking in under a hour and to prevent accidents
Enforced parking laws daily to increase parking availability for customers and decrease abuse of parking privilege

TECHNICAL SKILLS