ServiceNow Administrator Resume

SUMMARY

Insightful, self - motivated, result driven certified IT Professional. Strong ITSM background and extensive knowledge on ITIL best practices helping process owners and other stakeholders enhance ITSM processes on ServiceNow platform and leveraging ServiceNow out of the box capabilities to drive business needs and enriched service delivery through many years of Agile-Scrum and leadership experience, developing and administering ServiceNow
Over 3 years of experience in developing and administering ServiceNow. Implemented ServiceNow customization including, but not limited to, Client Scripts, UI policies, UI Actions, Script Includes, Business Rules, workflow administration, Report configuration. Performed group and user administrations Experience wif strong Agile -Scrum experience in ServiceNow platform wif focus on Incident management, Problem Management, Change Management, Knowledge Management and Service Catalog.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

ServiceNow Administrator

Responsibilities:

Perform ServiceNow platform configurations including plug-ins activation.
Implemented Service Mapping and created service maps for 10 applications.
Created and moved update sets between production and sub-production environments
Implemented and managed a Service Catalog wif 80 active catalog items
Managed users, groups and roles wifin the systems.
Created update sets for configuring in different instances like Dev, Test and Production instances
Assist users wif proactive best practices to enhance and increase their knowledge of ServiceNow
Coordinated wif business owners for modifications and changes in ServiceNow

Confidential

ServiceNow Administrator

Responsibilities:

Provide day to day Support on ServiceNow including system configuration and system maintenance
Support users wif reporting, analyses, and dashboards from intake of requirements through development and delivery against requests
Assist users wif proactive best practices to enhance and increase their knowledge of ServiceNow
Coordinated wif business owners for modifications and changes in ServiceNow
Developed, maintained and published documentation regarding use of ServiceNow enhancements
Managed users, groups and roles wifin the systems.
Created Data Sources from various external applications and transform into ServiceNow.
Responsible for providing analysis of problems and resolutions or fixes for the production issues related to ServiceNow platform wifin the Service Level Agreement.

Confidential

Scrum Master

Responsibilities:

Facilitating daily stand-up meetings, sprint reviews, sprintretrospectives, release planning, demos, and other Scrum relatedmeetings wif Scrum teams and stakeholders.
Coordinating concurrent software development efforts throughouttheir full iterative life-cycles and worked wif Product owner On
Artifacts Such as Product Backlog, Sprint Backlog, Sprint Burndown
Improved transparency and communicates team overall progress bytracking burn down/burn up metrics, defect rates, velocity andproductivity.
Promoted an empowered and self-organized team by shielding theteam as necessary to establish a trusting and safe environment forraising problems, defining solutions, and committing to milestonedeliveries..