PROFESSIONAL SUMMARY:

• Experienced technical professional with well - rounded business acumen, broad technology background and extensive experience delivering innovative products and valuable services intentionally driving customer satisfaction. 10+ years carefully formulating creative vision, successful strategies and executive action for technical programs; willingly undertaking key initiatives, large-scale complex projects in matrix environments, supervising technology teams for managing priorities and running daily business operations.
• Strong judgement in high-pressure situations. Possess clear precise and effective verbal, written, and interpersonal communication skills fluently in English and Spanish. Outstanding ability to rapidly adapt and learn properly current methods, complex systems and creative processes; passionately committed to constant learning and expanding knowledge. Certified Scrum Master (CSM), AWS Certified Solutions Architect Associate.
• Performed Senior / key leadership roles directing, arranging, prioritizing, assigning, supervising and reviewing the work of technical staff for top banking & information services consulting firms.
• Successful management experience of Business Operations, Technical Program Management, Project/Product Management & Financial Administration.
• Technology industry experience and ability to work with enterprise equipment, digital applications, on-premise and cloud infrastructures; disaster recovery/business continuity processes in large corporations.
• Experience working in multiple core banking platforms in application management, support, maintenance, financial data migrations and system conversions for two large banks and 28 Credit Unions using OSI-Fitech, Confidential -XP2 and Galaxy, CU*South/CU*Answers-CU*base, Parthenon and FIS-IBS.
• Oversaw technology infrastructures and Data center environments with 4000+ servers in LAN/WAN/MAN networks.
• Directed international and national cross-functional dispersed technical teams in multiple locations (up to 750) supporting 8,000+ end users serving over 2.4M customers. Technology Management, Technology Management, Technology Management, Technology Management
• Monitored and controlled expenditures and department budgets ($270k+), submitted recommendations for innovative products and justifications for the review/approval of systems/ program expenditures anticipating future technology needs.
• Impressive track record of project delivery for large-scale, cross-functional projects with aggressive timelines. Managed IT project portfolios ($3.3B) using Waterfall/Agile project methodologies. Conducted Information Systems feasibility studies regarding computer systems, programs & customer retention. Preparing and presenting reports to include new and improved hardware and software, status on projects, key indicators, staffing, and budget status.
• E, Executive

TECHNICAL SKILLS:

Microsoft Windows Server, Windows XP, 7, 10, Azure | AWS | Novell | Linux | Red Hat | Apache | Apple IOS | Android | Microsoft Office 365 Suite | MS Office Advanced (Excel, Word, Access, Outlook, PowerPoint, Publisher, FrontPage, Visual Basic, Visio) | MS SharePoint | SQL | MS Exchange | MS DOS | DNS/WINS | IDS | Active Directory | TCP/IP | Symantec Endpoint Protection | Backup Exec | Ghost | Anti-Spam Products | Acronis Imaging Software | LogMeIn | PC Anywhere | Real VNC | TSYS | MOSAIC | Maestro | CQCS Report Writer | Collaboration tools: (Slack, Zoom, MS Teams) | Core Banking platforms - Confidential: Galaxy Plus, XP; OSI: Manager Gold; Parthenon; FIS/Metavante IBS; CU*Answers: CU*Base Gold | Jack Henry software | Project Management tools ( Attlasian JIRA, MS Project) | MS Baseline Analyzer | Blue Ocean Track it | BMC Remedy | Adobe Creative Suite (Photoshop, Acrobat, Reader, and Flash) | PeopleSoft | Digital Certificates | SolarWinds IT Management | BMC software (Remedy, Track-It TrueSight) | Trace Security Audits | Mimecast | ADP CRM | Nagios | Nattyware Pixie | Norton and MacAfee | DealerSocket| BatterUp Software | Time Clock Plus | Spiceworks | Waterfall/Agile project management methodologies | Ecora Auditor & Patch Manager | Glary Products | Coralview | Evolve | Metafile/Met Viewer | Doc Logic | Panasonic Utilities | SmartDraw | Promqry | Win-Pak | Veem | Microsoft Hyper-V | VM Ware | Internet Browsers (IE, Edge, Chrome, Edge, Mozilla Firefox) | UML | VMware | Gantt Charts | TeamViewer | Adobe JRUN | HTML | Java | XML | Action | Cavion products | WordPress Web Design | Adobe suite | Raid 1-5 | Servers | Desktops | Laptops | SonicWall Firewalls | E-mail Security | SSL-VPN appliances | Modems | Open Eye Security Systems| Splunk | Switches (Hewlett Packard/Dell/ Linksys/ Catalyst) | CCTV | Routers (Netopia, Net gear, ADTRAN, Cisco) | Voicemail | VOIP | CoraliPX500 | Phone Switches | SonicWALL Intrusion Detection | Palo Alto, Juniper, Sonicwall firewalls | ISDN | T1 | Fiber | NAS | SAN | LAN/WAN | PBX | UPS | Mobile/Wireless Devices | Printers (Okidata, Dell, HP, Panasonic, Toshiba, Lexmark, Brother) | Network Cabling/Wiring.

TECHNOLOGY CAREER PROGRESSION:

Confidential, Phoenix, AZ

Technical Team Lead

Responsibilities:

• leading 8 system engineers proactively working in collaboration with specialized engineering teams establishing incident response to high-profile client SLAs.
• Improved knowledge-based repository, reduced resolution time by 20%

Confidential, Phoenix, AZ

General Manager - Stores

Responsibilities:

• Managed operational business approach in retail sales and commercial functions. Certified Parts (Products) Expert.
• Controlled $5M+ extensive inventory across two local stores and supervised and coached teams of 12+ employees.
• Considerable Improvements using agile methodologies.

Confidential, Woburn, MA

IT Network Administrator

Responsibilities:

• Controlled, vigilantly monitored and maintained the enterprise systems and networks supporting a large community bank.
• Collaborated in the successful launch of a new branch and updated technical documentation.
• Properly implemented a new helpdesk program improving IT closed-tickets by 60%.

Confidential, Boston, MA

IT Project Manager

Responsibilities:

• Drove the initiation and successful execution of complex projects in the Financial Networks department program portfolio;
• Partnering with project leaders, directing groups of 25+ geographically dispersed cross-functional teams in multiple countries
• Supporting bank products and active services for 750 branch locations.
• Completed 120+ projects within the intended program on time and on budget.

Confidential, Boston, MA

Information Systems Supervisor

Responsibilities:

• Created vision and directed IT initiatives, overseeing all functions including budgeting, technical team management and managing technical projects that included acquisition, migration, configuration, continuity, installation, and continuous optimization of enterprise computer systems.
• Created new customer relationship rewards system, a shared branching initiative increasing membership, capital assets and customer satisfaction. Launched a new call center.
• Improved infrastructure, web technologies & operational security replacing legacy systems.

Confidential, Waltham, MA

Technical Support Specialist

Responsibilities:

• Oversaw the systems architecture, administration and active support of the entrusted Internet Home Banking and Bill payer products (Certegy) for 28 credit unions worth $2.4B in assets, serving over 450,000+ active members in datacenter environment throughout the Confidential Liaison between the organization and financial institutions.

Confidential, Burlington, MA

Technical Support Specialist Consultant

Responsibilities:

• Offered technical service support in a 5-man technical solutions team working for Confidential Business Services supporting a modern building expansion for Confidential ’s prominent North American HQs.
• Executed the successful implementation, completed installation and functional connectivity of a new datacenter and local environment, including cabling, network equipment, enterprise systems, desktops and office peripherals.