SUMMARY

• Around 10 plus years of experience in IT industry, Over 6 years of experience in Salesforce.com CRM Platform as Salesforce admin/developer.
• Experience in creating Custom Objects, Custom Formula Fields, Field dependencies, Relationships, Picklists, Custom Tabs, Validation rules, Workflows, Approval Processes, Page Layouts, Search Layouts to meet the client’s requirement and functionality.
• Experience in SFDC Administrative tasks like creating Profiles, Permission Sets, Roles, Users, Record Types, Email Services, Reports, Dashboards, Tasks, and Actions.
• Experience in working with Force.com Standard Objects Accounts, Contacts, Leads, Cases, Opportunities, and Campaigns.
• Experience in Standard and Custom Controllers in Visual Force for the development of custom visual force pages and components as required by business requirements.
• Experience in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Integration, REST, Force.com API, SOQL and SOSL, and Salesforce AppExchange.
• Used different data tools - Apex Data Loader, Import Wizard, SFDC Data Export.
• Experience using Salesforce Data Migration using Data load tools; Workbench, Apex Data Loader and Salesforce API Data Loader.
• Experience working with Salesforce.com sandbox and production environments.
• Experience in using the Workbench tool for SOQL queries, SOSL and the REST Explorer.
• Experience in using the Force.com Explorer to browse data model schema, custom objects, fields, build and test SOQL queries.
• Interacted with Customers for requirements elicitation and created business requirement document for Salesforce.com implementations.
• Experience in providing production support, analyzing the cause and fixing it.
• Excellent analytical, debugging skills and documentation skills.
• Team player with good interpersonal skills, strong understanding of fundamental business processes, excellent Communication, and Problem-solving skills.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

TECHNICAL SKILLS

Salesforce Technologies: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Salesforce Tools: Jitterbit, Demand Tools, Eclipse, Force.com Eclipse IDE Plug-in, Apex Data Loader, Force.com, Workbench, Force.com Platform (Sandbox and Production).

Salesforce API tools: Eclipse, Force.com Explorer, Offline Edition, App Exchange Data Loader, Excel Connector.

Other Programming Languages: HTML, XML, DHTML.

Databases: MS SQL Server 2000/2005, PL/SQL, RDBMS, Oracle 8i/9i/10g, MS Access, and MySQL

Operating Systems: Windows NT / 2000 / XP Pro / Vista, Windows Server 2000 / 2003 / 2008 , Linux.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin/Developer

Responsibilities:

• Created user Roles and Profiles, security controls and sharing settings.
• Created workflow & approval processes, validation rules, Auto-Response Rules, email alerts and templates, and field updates.
• Worked on various Salesforce.com standard objects like leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports, and Dashboards
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Worked on Sales Cloud.
• Extensive skill set on cases and case management.
• Used email to case functionality, and internal support on cases.
• Worked on End-to-end Testing.
• Monitor data integrity, building controls to guarantee clean and reliable data.
• Demonstrated proficiency with Salesforce's declarative capabilities, including workflows/validation rules, data security features, and deployment of change sets.
• Worked on SQL database, integrated SF with SQL data base.
• Created various process using process builder.
• Given internal support for the users by solving their tickets in JIRA.
• Developed Apex Classes, Visual force pages, and Apex Triggers to develop the custom functionality as per the requirements.
• Worked on various AppExchange products according to the needs of the organization.
• Developed the presentation layer in Visual force and business logic in Apex Programming by creating/using the Classes, Triggers, Controllers, components, Batch Apex and Web Services API.
• Used Email to Case premium for cases.
• Designed various HTML Email templates for Auto-Response to customers.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Wrote SOQL, SOSL considering the governor limits.

Environment: Saleforce.com platform, Email to Case Premium, JIRA, SQL date, APEX Language, Visual Force - Pages, AppExchange, GitHub, Ant Deployer, Component & Controllers, data loader, Reports,HTML,Eclipse IDE Plug-in.

Confidential, Chicago

Salesforce Administrator/Developer

Responsibilities:

• Analyzed the business requirements and mapped to Salesforce.
• Worked on mobile compatibility with salesforce.
• Involved in data migration from CSV to Salesforce using Apex Data Loader.
• Created user Roles and Profiles, security controls and sharing settings.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Developed Apex Classes, Visual force pages, and Apex Triggers to develop the custom functionality as per the requirements.
• Worked on various AppExchange products according to the needs of the organization.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with Anonymous Blocks that could be compiled and executed using System Log Console, Force.com IDE, and Web Services API call.
• Used Mulesoft ESB (Enterprise Service Bus) to integrate.
• Worked on various Salesforce.com standard objects like Campaigns, leads, Accounts, Contacts, Opportunities, Products, Cases, Solutions, Reports, and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data within CSV files into Salesforce.com and checking for the correctness of data.
• Created the workflows for automated lead routing, lead escalation, alerts, and custom coaching plans.
• Provided the training to the internal business users to use the application and develop their own custom reports.
• Integrated salesforce with Jitterbit data loader for efficient integration.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules, and actions, etc.
• Worked on Data Migration using Data load tools, Workbench, Apex Data Loader, and Salesforce API Data Loader.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on Apex classes, controllers, controller extensions.
• Customized page layouts for Accounts, Contacts, Campaigns, Leads, Opportunity depending upon user roles and groups.
• Designed various HTML Email templates for Auto-Response to customers.
• Deployment of code from sandbox to production using Force.com IDE tool.
• Created Visualforce pages and Visualforce components to achieve custom functionality.
• Configured user Roles, Profiles, sharing settings, organization-wide defaults based on updated.

Environment: Saleforce.com platform, APEX Language, Visual Force - Pages, AppExchange, GitHub, Ant Deployer, Component & Controllers, Salesforce.com Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox, Eclipse IDE Plug-in.

Confidential

System Administrator

Responsibilities:

• Handling Netapp related Service Requests:
• Creation of Volumes and mounting on the specified Volumes & allocating Snap reserve at Volume level.
• Creation of Qtree inside the Volumes with specific size, applying quotas & export them through NFS.
• Creation of Snapshot at the Volume level, renaming Snapshot’s restoration of Snapshots from Tape Servers, deletion of the Snapshots, Snap mirroring
• Handling cold and hot backups on net app filers
• Created Users, Roles, Public Groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Working with Salesforce data tools such as Data Loader and Eclipse Force.com IDE for data migration.
• Experience integrating salesforce.com with other apps.
• Performed Data Management, including Data Integration from external data sources using APIs, web services as well as importing and exporting large volumes of data.

Confidential

System Administrator

Responsibilities:

• Remotely working on the customer requests on storage.
• Creating the volumes, qtree and manage them.
• Performing and managing the snap mirrors and shadow copy and replications as well.
• Monitoring dfm alerts and raising the vendor cases and follow-up.
• Exporting the volumes, qtrees and allocating the quotas to the qtrees as per the customer request.
• Creating ISCSI LUNs and mapping to windows hosts.
• Qtree migration from source filers to target filers using snap mirror technology.
• Expired snaps deletion and renaming snapshots from the filer.
• NetApp filer performance monitoring and troubleshooting them.
• Decommissioning netapp filers and building sun filers.
• Clearing locks on sun and netapp filers.
• Monitoring the storage escalations channel and mails during the shift timing.
• Attending outage calls for AKD hung issues for sun storage filers and giveback activities on netapp filers.

Confidential

System Administrator

Responsibilities:

• Modify firmware settings prior to booting at Open Boot PROM level.
• Perform all duties related to UNIX System Administration, File system, and hardware and software technical support, in a fast-paced environment.
• Install applicable patches and third-party software on Sun Servers.
• Add, modify, and delete user/group accounts and set up a user’s work environment.
• Controlling the System Logging services and examining system Log Files of all system events.
• Scheduling of automatic and repetitive Jobs using commands with Crontab.
• Monitoring System Performance of Virtual memory, System events, Swapping, Disk utilization, CPU utilization by running scripts.
• Scheduling of automatic, repetitive Jobs using commands with Crontab.
• Managing NIS master, slaves, and clients. Update, migrate, and propagate the NIS maps.
• Troubleshooting NFS servers, NFS Clients in Auto Mount Environment.
• Managing NFS in client-server architecture with Auto Mount feature.
• Getting bad hardware parts replaced for issues like disk replacement, CPU, board, memory replacement etc. by logging vendor cases with SUN Microsystems, Synstar and others.