SUMMARY

• Over 10 years of experience in Salesforce platform as Technical Lead, Developer, Admin and Systems Analyst.
• Designing and implementing Marketing, Sales Cloud & force.com solutions emphasizing on Community Cloud & JavaScript
• Extensive experience in developing Apex Classes, Apex Triggers, Integration, Visual force and Force.com API.
• Experience in Data Migration, SQL Server, SSIS, Data Mapping, Data Extraction, Source Data Discovery.
• Worked on MVC architectural design through VF pages and Apex Controllers and Extension Controllers.
• Worked on Customer Service Solution Omni Channel in Lightning Experience with Supervisor configuration
• Experience designing, developing, executing/maintaining marketing campaigns, using Email Studio, Journey Builder, Automation studio, Content Builder, and Analytics Studio
• Experience in setting up Service Console is a standard Salesforce Lightning console app for Case management
• Worked on KCS version 5 verifiedknowledge managementand incidentmanagementsolution
• Write SQL queries in SF Marketing Cloud including Data extensions and Data Connections
• Experience working with Salesforce Einstein Analytics & SAQL (Salesforce Analytics Query Language)
• Salesforce Configuration and Design of Partner & Customer Communities, leveraging the Lightning Community Builder, Lightning Components, standard and custom, and Visualforce and other tools where needed
• Fulfilling Customer, Partner & Employee use cases through configuration & customization of Community Clouds
• Build and configure point and click solutions in Communities Clouds
• Reviewing & deploying the software builds of mission critical enterprise level applications that are running in multiple Salesforceorganizations, extensively worked in data migration and integration using Data Loader post deployments
• Extensively used Eclipse 3.2 for developing and testing the Security Infrastructure Service.
• Perform activities on testing, performance, system updates, releases and security requirements
• Captured, analyzed and documented requirements and write User Stories, Use Cases and Functional Docs
• Experience in security and sharing model, SSO,Salesforceconfiguration, desktop/mobile integrations.
• Implemented and Integrated services for complete CPQ/CLM in APPTUS and Steelbrick.
• Extensively worked on Jenkins by installing, configuring and maintaining for the purpose of continuous integration (CI) and for End to End automation for all build and deployments.
• Expertise in writing Bash Scripts, Pearl Scripts (hash and arrays), Python programing
• Install, Configure & Management of RDBMS and NoSQL tools: SQL Server 2008/2012/2014 , MySQL & DB2.

TECHNICAL SKILLS

Salesforce Technologies: Apex Classes, Triggers, Controllers, Einstein Analytic Snapshots, Dashboards, SoQL/SoSL, Visual force pages, Lightning Components, Aura/Handlers, S - Controls Web Services, AJAX, CPQ, Steelbrick, Apptus

IDE’s & Tools: Force.com Eclipse IDE Plugin, Data Loader, Platform (Sandbox, Production QTP, and Sandbox Testing)

Languages: APEX, Java/J2EE

Web Technologies: HTML5, CSS3, JavaScript, jQuery

Database: Oracle, MySQL, DB2, SQL Server

Tools: Git, SVN, Bitbucket, Jira, Jenkins, Maven, DevOps, VS Code

Methodologies: Agile, Scrum, Waterfall

Business Process: Service Requests & Activities, Order, Campaign & Case Management, Pricing, Partner Deal Registration, Data Cleansing and De-duplication, Incident & Change Management through BMC Remedy

Industries: Having served the following industries, I have acquired domain knowledge on their business model and how their business processes works. Banking & Finance, Insurance, Agri & Food Business, E-Commerce, Social Media, Sustainable Energy, Real Estate, Healthcare and Fin-Tech.

PROFESSIONAL EXPERIENCE

Confidential - San Diego, CA

Salesforce Lightning Developer

Responsibilities:

• Develop and Optimize new and existing 3 diff projects - California Electric Vehicle Project, Oregon Clean Energy Project and New Jersey Sustainable Energy Project and preparing frameworks for new project - Massachusetts State Govt.
• Developing Lightning Web components, APEX Classes, Triggers, Workflows, VF Pages, on MVC Architecture
• External Integrations with Box.com, DocuSign and ETL Tools
• Working on Community Cloud, creating custom sites using Drupel, complex built on Sales cloud.
• Operationalize AI by adding to workflow and producing world class dashboards/reporting in Einstein Platform.
• Experience inEinstein Analytics, Einstein Discovery, Dash boards and lenses in Einstein Wave Analytics dashboards
• Create POCs for new Client Projects and participate in Customer Meetings to understand the scope of enhancements

Confidential - Boise, Idaho

Salesforce Project Lead

Responsibilities:

• Provides technical leadership to project application development teams (Offshore and onsite), defining approaches.
• Cross-channel customer engagement strategy, design and development across web, mobile and social
• SF Marketing Cloud: eCommerce strategy, implementation, and operations, Marketing Content and digital asset management solutions, Marketing analytics implementation and operations
• Conducted, evaluated Business Meetings with Stake Holders to gather requirements & refine User Stories with BA
• Handle Release Management and involved in Data Migration and Deployment activities.
• Reviewing and deploying new functional builds in critical enterprise level applications in multiple Salesforceorgs
• Create, reviews and approves the Technical Specs to ensure requirements are complete, unambiguous, and verifiable.
• In collaboration with Enterprise Architecture Team & other IT architects (data, security, infrastructure); participates in planning for the future applications architecture and roadmaps, providing insight from their area(s) of expertise.

Confidential - Menlo park, CA

Salesforce CPQ/CLM Consultant

Responsibilities:

• Developed various Apex Classes, Lightning Web Components, Controller classes & triggers using Force.com Eclipse IDE
• Involved in maintenance of Price Lists, Price and SKU Administration (Change in Prices/Discounts/EOS/EOL SKUs)
• Created Lightning components using Aura and developed SOQL and SOSL statements for data manipulation needs
• Consolidated multiple triggers into a single active trigger for various objects under the salesforce best practices.
• Managing a Quote-to-Cash application, including Contract Management (Salesforce CLM, Steel bricks, Apttus, etc.)
• Hands-on experience and advanced knowledge of all aspects of Apttus CLM exposure to Contract Lifecycle Management (CLM) expertise. Ability to build and update complex X-Author Excel and Word templates.

Confidential, Louisville, KY

Salesforce Service Cloud Consultant

Responsibilities:

• Worked on the Support and Optimization of the existing Sales & Service could functionality
• Developed Test classes with a min of 85% code coverage, did Data mapping and migration from legacy systems
• Developing Lightening pages using Aura, implemented lightening Controllers, Components using Lightning Design Systems (LDS) for Lightning Community builder.
• Solid experience setting up FSL data models - Work Orders, Service Resources, Service Appointments, Territories, Skills, etc, and setup configuration (routing, scheduling, policies, etc) to implement business processes.
• Developed various Batch Apex classes and scheduled those using Apex Schedulable classes

Confidential, Framingham, MA

Salesforce Developer

Responsibilities:

• Implemented Security operations, maintain logs on events, releases, gap analysis, control and monitor best practices and adhered to implemented Compliances for Outlook functionality and installed outlook integration.
• Worked on Data Loader, App Exchange, Validation Rules, Workflows, Approval Process and Reports & Dashboards.
• Worked on Deployment Plans, Record types to setup for Page layouts based on profiles during releases
• Modifies existing customizations using XML metadata files & migrated custom changes from sandbox to prod.