SUMMARY:

• Over 9+ years of professional experience in Salesforce CRM platform as a developer with administrator experience.
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call Center, Chatter App - exchange applications.
• Designed various Custom Objects, Custom Fields, Page Layouts, Custom Tabs and Record Types as per teh requirements.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Email Services, Approvals Processes, Workflow Rules, Validation Rules, Reports, Dashboards, Tasks Events.
• Extensive experience in data migration and integration using Data Loader and Informatica Tool.
• Expertise in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Account Management, and Case Management.
• Experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, Lookup Relationships, Master-Detail Relationships.
• Proficient in designing Custom Formula Fields, Roll up summary, Field Dependencies, Field Updates, and Email generation according to application requirements.
• Knowledge of Apex Trigger, Apex Class, Apex Test Methods, Visualforce Pages, SOQL, SOSL, Web Services.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using aura framework and web components.
• Configured and maintained user security permissions according to organizational needs.
• Involved in data-mapping and migration of data to SalesForce.com Objects and fields.
• Integrated Salesforce for Outlook.
• Experienced in Marketing Cloud and events dat trigger data updates in teh customer contact record.
• Created customer journey maps to visualize touchpoints and build interactions across every part of teh company so dat sales and service teams are pushing teh same message as marketers across your website, ads, social media, email, mobile, and apps.
• Used templated for welcome emails for new subscribers and abandoned cart emails for customers.
• Experience in creating leads in Salesforce, convert leads into contacts & opportunities, or schedule follow up tasks for your sales team.
• Ability to TEMPeffectively communicate technical issues and resolve problems at all levels of teh organization both internally and externally.
• An TEMPeffective team player with excellent problem solving and interpersonal skills.
• Strong leadership abilities and a quick learner to new concepts and applications.
• Strong written and verbal communication skills.

TECHNICAL SKILLS:

CRM Salesforce Salesforce Technologies: Workflow & Approvals, Reports, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

Languages/Scripting Languages: Transact SQL, C, C+, Java, HTML, VB Script

Databases: Oracle 10g, SQL Server 2000/2005/2008, MS Access

Version Control Systems: CVS, GIT, SVN

Web Technologies: HTML, JavaScript, jQuery, CSS, XML.

Tools: SQL Server management Studio, SQL Profiler, Performance monitor, Microsoft visual studio2005 / 2008, Microsoft Office Suite

Load Testing: Defect Tracking

Tools Load: Runner, Test Director

Operating Systems: Windows XP, Windows NT

PROFESSIONAL EXPERIENCE:

Sr. Sales Force Developer

Confidential, Roseland, NJ

Responsibilities:

• Involved in identifying, planning, and implementing new salesforce.com features and functions (new screens, workflow, force.com objects, and reports, apex code) to meet business requirements.
• Performed a key role in building and planning teh capabilities of teh SFDC team.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Created custom Visualforce pages using HTML, CSS, JavaScript, jQuery
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning web Component features.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Experience working across various SFDC implementations dat are covering Sales cloud and Service Cloud.
• Brought your functional or technical expertise to form part of delivery team designing and implementing software as a service (SaaS) solution.
• Worked with clients to collect business requirements, design “to be processes”.
• Configured, customized, and tested “SaaS” solutions.
• Retrieved some data and its functionality from Third-Party API’s and displayed within teh lightning web component.
• Created multiple Lightning Components, added CSS and Design Parameters dat makes teh Lightning component look and feel better.
• Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to teh component.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Maintenance of installed Managed Packages in Lightning using Apex. Experienced in using Data Migration tool called Data Loader.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Worked on Lightning Process builder flows, Connect API, Chatter, and quick Action.
• Built Lightning web Component Tab for Salesforce 1 Navigation and Custom Applications in Lightning Experience.
• Used field level security along with page layouts in Lightning to manage access to certain fields.
• Implemented teh Web Services through WSDL in teh Salesforce.com for outbound messaging.
• Worked on Integrating SAP and Salesforce systems using SOAP and REST API's. Configured APTTUS Quote-To-Cash and Contract Lifecycle Management
• Experienced in working with version control systems like GIT and used Source code management client tools like GitHub.
• Modified records to a file or set of files by using branching, pull request, commit message, merging and their different proper conventions over time.
• Conducted & managed weekly, and bi-weekly agile sprints with teams’ sizes over 10.
• Used Scrum Agile Methodology in my work (Daily Scrum Meeting, Planning Poker, Sprint Backlog, 1on1 meeting)
• Developed application and gained expertise on Agile Software delivery.
• Developed several custom reports to better assist managers and report folders to provide report accessibility to appropriate personnel.
• Customized Salesforce console for Sales by adding custom buttons to teh navigation tab.

Environment: Saleforce.com platform, Force.com, Apex Language, CSS, JIRA, HTML, Visual force Lightning Design System, Aura Framework, Lightning App Builder and Lightning web Components, Data Loader, Apex Triggers, Reports, Sales cloud, Service Cloud, Email Services, Security Controls, Eclipse IDE Plug-in, Apttus CPQ, SOQL, SOSL, SOAP, REST, GIT. Visual Studio, SASS, jQuery, Lightning Process builder flows, Lightning Experience, Lightning Application.

Sales force developer

Confidential, Woonsocket, RI

Responsibilities:

• Created custom objects, Visual Force pages, triggers, validation rules by using Apex as per Customer requirement.
• Involved in creating UI using Lightning web Component Framework.
• Worked on SOAP based web services for integrating backend third party applications using normal callouts and callouts using continuation framework (Apex Asynchronous callout framework).
• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Quotes, Cases, Orders, Products, Price books, Territories, Chatter, Reports and Dashboards.
• Created custom application for Service Contract Management
• Refracted teh Work Item Logic in Consulting Application and wrote test classes for functional testing and code coverage.
• Worked on Maintenance for teh Client connect Application (Lead Management) and in converting Notes Application to force.com applications.
• Active Involvement in UAT, production deployment and hyper care support.
• Designed, and developed teh Record Types, Report Types, Formula fields, Page layouts, workflow rules, tasks, Field Updates, emails and alerts to track customer related tasks and activities.
• Integrated using SOAP based web services by generating teh stubs from teh WSDL files for extracting teh data from teh homegrown applications by using teh homegrown web services.
• Integrated with third party applications using sales force web service callouts and Tested teh web services using SOAP UI.
• Created custom controllers implementing complex code for Sales Force, VF pages.
• Experience writing SOQL and SOSL statements within custom controllers, extensions, and triggers.
• Used teh Debug Log and System Log Console to catch exceptions.
• Worked with exceptional handling and displaying custom error message for TEMPeffective end user interactive experience using visual force pages.
• Created custom components to be used in Visual force pages and Visual force email templates.
• Wrote Test Classes for every written code using Assertions which helps for code coverage and Functional Testing.
• Created Ajax Components for building custom animations required in Visual force pages using different scripting codes like CSS etc.
• Worked on Bulk Triggers, Nested Queries and Future methods by calling it from triggers.
• Wrote batch classes, which can be invoked programmatically at runtime using APEX.
• Created Custom settings for implementing complex Apex code and VF pages instead of using hard coded strings.

Environment: Saleforce.com platform, Apex Language, Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Eclipse IDE Plug-in, Windows XP.

Sales Force Developer

Confidential, Iowa City, IA

Responsibilities:

• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Migrated data from external sources and performed Insert, Delete, Upsert & Export operations on millions of records. Designed and developed Service cloud and Integration.
• Designed and developed SFA based Application on Force.com platform in Salesforce.com environment with Apex programming language as backend and Visualforce Pages as user interface.
• Experience working across various SFDC implementations dat are covering Sales cloud, Service Cloud and Apttus CPQ.
• Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure dat teh protected data is available only to teh authorized users.
• Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
• Implemented CPQ System to improve user experience in teh Quoting process using Salesforce.
• Created Templates, Approval Processes, and Approval Page Layouts and defined Approval Actions on them to automate teh processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download teh data from Salesforce.com platform database. Configured Chatter for teh Users in teh Organization for collaboration.
• Implemented Sales cloud and incorporated enhanced features as required to streamline Business Process.
• Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates
• Implemented Data Loader through teh Command Line Interface to extract teh data from database.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Worked on Apttus support project to solve ongoing bugs/issues/enhancement on another project.

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Apttus CPQ, Rest API, Soap API, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Pick lists, Email alerts

Jr. Salesforce Developer

Confidential

Responsibilities:

• Teh overall roadmap looks to merge and integration of all business functions from marketing to sales to customer service and support
• Due to teh phased approach of teh project, different parts of teh business will realize teh full benefits of teh new application at varying times
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force Pages to develop custom business logic
• Developed and configured Dashboards, Reports and Report Folders for different user profiles based on teh need in teh organization
• Customized User Roles, Role hierarchies, Profiles and Sharing settings to ensure dat teh protected data is available only to teh authorized users
• Designed & Deployed teh Custom objects, Custom tabs, Validation rules, Auto-Response Rules, Page layouts, to suit to teh needs of teh application
• Used Workflows to govern data flow across various objects
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects
• Configured Workflows and Approval processes to enhance business logic
• Created new sandboxes and deployed Components and Data from one environment to another and managed sandbox refreshes

Environment: Saleforce.com platform, Apex Language, Visual Force Pages, Data Loader, Workflows, Data loader