SUMMARY

• Around 6 years of IT Experience in all periods of Software Development Life Cycle (SDLC) using Salesforce technology.
• Salesforce Administrator and Developer skilled at functional and technical specifications in Salesforce with configuration and customization experience.
• Proficiency in Salesforce.com administrative tasks like creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Process Builder, Developed Formula fields, Workflow rules, Validation rules.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities, Cases, Reports and Dashboards.
• Experience with developing a complete Case Management System using Lightning Components, Controllers, Helper Methods, and Style Sheets.
• Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes.
• Have experience with Sales cloud, Service cloud and Financial Service Cloud.
• Experience with tools like Apex Data loader, Jitterbit data loader for Force.com Data Migration.
• Worked with SOQL, SOSL, Visualforce, APEX on Force.com.
• Good knowledge on Apex development in creating Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Implemented Security and Sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Involved in Deployment of code from Salesforce.com Sandbox to the Production environment using Change Sets, Aside.io.
• Worked with third party API tools like SKYVIA and DocuSign to reach the users requirements.
• Proficient in analyzing business requirements and implementing them to Salesforce objects, master - detail relationships, lookup relationships.
• Capable of working in a group as well as independently.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Lightning Components, Standard/Custom Objects, Roles and Profiles, Workflows, Assignments, Validation Rules and Approvals, Triggers, Record Types, Visual Force, ApexSOQL, SOSL, Web services, Data Loader.

Web Technologies: SOAP, REST API’S, WSDL, HTML5, AJAX, JavaScript, XMLPHP, CSS3, jQuery, JSON.

Languages: JAVA/J2EE, C++, C, APEX, AngularJS, Python.

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash

ETL/Integration Tools: Informatica, Force.com, Data loader, Force.com, Workbench, Cast systems, TIBCO, Composite, Scribe, Jenkins, Git-Hub.

Database: PL/SQL, SQL Server, Oracle, My SQL.

Operating Systems: Windows XP/Vista/7/8/10, UNIX, Mac OS X

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer

Responsibilities:

• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Involved in developing applications using Lightning Web Components.
• DevelopedApex classes, Apex Triggersfor various functional needs in the application.
• Developed Test classes for all theApexclasses and Triggers with code coverage fortriggers and classes.
• UseSOQL & SOSLconsidering the Governor Limits for data manipulation using theapexcode.
• Experience in SFDC Customization using Apex Classes and Lightning Web Components.
• Integrate Salesforce with 3-rd party services using APIs
• Work with Approval Processes, Flow Builder and Process Builder.
• Implemented SFDC Integration using REST/SOAP Web Service API'S for extracting the data from external systems.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements.
• Deployed application from Sandbox to Production environments using Change Set, Eclipse and Jenkins.
• Integrated Salesforce Standard Object with ASP.NET web form by generating a WSDL.

Confidential

Salesforce Administrator/ Developer

Responsibilities:

• Synchronize the data between SQL Database and Salesforce using Third-Party Integration Service. Scheduled it for periodical execution in sync automatically.
• Experience with SQL server Database.
• Supported and improved sales cycles by implementing CPQ solutions effectively.
• Good understanding of Configure-Price-Quote functionalities throughout the entire customer lifecycle for various routes to market.
• Prepared training plan and trained end users on CPQ and Quote to Cash.
• Used Force.com IDE for development of Visual Force Pages, Apex classes, Triggers and debugging and analyzing logs.
• Performed Apex Callouts from salesforce to the same external system to get tracking information.
• Installed and configured packages like DocuSign for Salesforce.
• Responsible for Salesforce customizing i.e., creating custom objects, custom tabs, Page Layouts, Record Types, Validation Rules, Workflows and Approval Process.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects.
• Involved in Data remapping using Data loader and Altryx flows to bulk update the data.
• Used lightning Process Builder to create whole process in one place
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Integrated applications with Third Party Applications using AppExchange.
• Trained users on the new functionalities. Managing ongoing support requests and administrative needs of users.

Confidential

Salesforce Administrator/ Consultant

Responsibilities:

• Maintained and customized Salesforce.com scopes such as Users, Roles, Profiles, Groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Customized page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Understanding the complete Software Development Life Cycle.
• Involved in requirements gathering.
• Actively took part in complete development of Agile methodology from gathering the requirements to testing the application.
• Customized Salesforce.com fields, page layouts, record types, list views, queues.
• Customized cases and knowledge to be more intuitive, setup case management solution from Case creation to closure including case assignment, case escalation, case resolution and case disposition.
• Designed and deployed Validation rules, Approval Processes and Auto-Response Rules for automating Business logic.
• Involved in loading data using Apex Data Loader and dataloader.Io.
• Experienced in implementing Web-to-Case, Email-to-Case to generate cases for Case objects.
• Used Data Loader for CRUD operations.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC/CPQ.