SUMMARY

• Profile over 10+ years of experience as a Business Analyst in Data management, retail and E - commerce domains. Expertise in full software life-cycle implementation, upgrades, production support, rollout & enhancement from business analysis, testing, cut-over & migration, go-live assistance till post-implementation support. Strong information technology professional skilled in Microsoft SQL, Java Script, Data Analysis, Power BI, Project Management, SharePoint, JIRA, Confluence, Team Foundation Server (TFS).
• Expert at writing Business Requirement Documents (BRD), Functional Requirement Documents (FRD), Creating System Design Document (SDD), creating workflows, creating storyboards, writing User story, Use Cases, Requirement Change Document.
• Expert in performing GAP Analysis between as-is and to-be workflow model, facilitate workshops for requirements, data mapping and detailed designs.
• Expert understanding of SDLC processes and Agile flavored development methodologies (Waterfall, Scrum, and Agile Framework.
• Experience in doing requirement elicitation using various tools such as JAD sessions, user interviews, brainstorming and Prototyping.
• Adept in creating Test Strategies, Test Cases and execution.
• Hands on experience in Functional Testing, Unit Testing, Performance testing, Regression testing and UAT.
• Expert in performing data analysis by extracting data from Teradata SQL assistant.
• Proficient in using tools like MS Visio, Rational Requisite Pro, confluence, Quality Manager, MS Excel, MS Power Point, SharePoint 2010, JIRA, TFS and Power BI tool for Requirement Management, Business Modelling and Presentation.
• Expert in creating Power BI dash boards, importing data, manipulating data, managing relationships, working with Data Analysis Expressions (DAX), and building visualizations and reports.
• Hands on experience with BI Query Self-Service Analytics tool to query database, integrate data amd generate reports.
• Proficient in languages like HTML, XML, SQL and JavaScript language (Mongo DB).
• Ability to write complex SQL queries.
• Expert in performing Data analysis using Exploratory Data Analysis technique, by frequency distribution and performing data cleaning/manipulation by finding outliers in the large dataset.
• Hands on experience in creating API documentation using Swagger editor.

PROFESSIONAL EXPERIENCE

Confidential, Seattle, WA

Business/Data Analyst

Responsibilities:

• Performed GAP analysis by studying the existing system and preparing the as-Is and To-Be Scenarios.
• Elicited requirements from stakeholders, project team and subject matter experts (SME) through interviews and JAD sessions.
• Extract the data from Teradata to analyze and get the insights for better understanding of the issue and proposed solution.
• Used the guidelines and artifacts of Agile SDLC to strategize the implementation in different cycles.
• Followed the UML methodology using MS Visio to develop use cases and activity diagrams for customer enhancement processes.
• Analyzed and documented business requirements, functional requirements and non-functional requirements to determine its completeness for functionality.
• Maintained the Requirements Traceability Matrix (RTM) for efficient requirement gathering and basis for test planning.
• Developed the test plan and test cases based on the functional specifications and executed functional testing.
• Created SQL and Java Script queries to perform testing of the system.
• Conducted customer walkthrough for Use Case and Test Plan approvals.
• Played a critical role in UAT and ensured that all the documents are handed over to the customers for their reference in future.
• Experienced in using JIRA, TFS and Confluence for project management, bug/issue tracking, team collaboration and to track the progress of the project.
• Create dash board using power BI tool to present the project status and progress.

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Gathered Business Requirements. Interacted with the Users, Designers and Developers, Project Manager to get a better understanding of the Business Processes
• Evaluated solutions for business problems/bottlenecks and evaluated alternate methods to increase efficiency and improve control. Analyzed and documented information system requirements and the corresponding impact on business processes.
• Maintained the Requirements Traceability Matrix (RTM) across the deliverables of a project.
• Analyzed business requirements to develop functional and detail design specifications of the application.
• Managed the workflow process using SDLC methodology and Iterations.
• Conducted Joint Requirements Planning (JRP) Sessions as a Facilitator to gather requirements from the group, documenting the objectives, constraints and scope of the system.
• Used the Office Suite extensively which included MS Word, MS Excel, MS Access, MS Project, MS Visio for various documentation and analysis reports.
• Defined project milestones, schedules, monitored progress and updated plans using MS Project.
• Led and conducted Joint Application Development (JAD) sessions and well experienced in interacting with individuals at all levels.
• Consulted with users and resolved problem to meet specific technical and business needs.
• Acted as a liaison between the technical staff and the users (staff and management). Also was responsible for communications between Project Team and other related departments.
• Conducted functional walkthroughs, User Acceptance Testing (UAT) sessions, and supervised the development of User Manuals for customers.
• Conducted Walkthrough with project stakeholders to verify the accuracy of the requirements.
• Analyzed requirements to ensure they are clear, complete, unambiguous, valuable, traceable and reliable.

Confidential, Seattle, WA

Business Analyst

Responsibilities:

• Worked with stakeholders to design, develop and implement solutions that encompass business logic and solutions to mitigate risks and align business with current and future strategic goals and objectives.
• Studied the existing business process and created as-Is workflow to illustrate the existing system and propose possible To-Be solutions
• Elicited requirements from stakeholders, project team and subject matter experts (SME) through interviews and JAD sessions.
• Used the guidelines and artifacts of Agile SDLC to strategize the implementation in different cycles.
• Followed the UML methodology using MS Visio to develop use cases and activity diagrams for customer enhancement processes.
• Analyzed and documented business requirements, functional requirements and non-functional requirements to determine its completeness for functionality.
• Business Requirements are analyzed according to System specifications to evolve a measurable Plan for the complete group.
• Maintained the Requirements Traceability Matrix (RTM) for efficient requirement gathering and basis for test planning.
• Provided regular and ongoing coaching around objectives and priorities as well as routine and unique business requirements.

Confidential

Business/Data Analyst

Responsibilities:

• Gathered user requirements, analyzed the Business Processes flow, developed functional use cases, created user stories, set the acceptance criteria, maintained the product log, and prioritized the Requirement list.
• Gathered and validated requirements for shopping cart, checkout and order management modules.
• Facilitated JAD sessions with SMEs’, Product owner, and Development managers to understand the business process flow and identify enhancements for the application.
• Used traceability matrix to manage, track and map requirements with test cases and created test plans for Test driven development (TDD).
• Used Visio to create Use Case Diagrams, ER Diagrams Sequence Diagrams and Activity Diagrams.
• Provided maintenance support of the module during Go-Live period of implementation, post live operations.
• Solved the live issues in the post production like the process orders, deliveries, shipment and goods issue.
• Conducted, documented, and reported Functional Testing, Joint Functional Testing and UAT feedbacks to management team.
• Managed and worked with development team in identifying defects
• Used MS TFS and Rally for updating the status of all the Test Cases & Test Scripts that are executed during testing process.
• Coordinated with CSR team to sort material, plant, and customer issues and to find the status of the sales orders.
• Worked closely with OSS team to trouble shoot production issues.

Confidential, Seal-Beach, CA

Business/Data Analyst

Responsibilities:

• Gathered Business requirements by interviewing SMEs, Customer Engagement Focal and other stake holders.
• Prepared slides using Microsoft PowerPoint and presented them at quarterly quality meetings.
• Manage documents from start to finish, publish reports and share information with others using SharePoint.
• Created process flows and use case diagrams using Microsoft Visio.
• Successfully conducted JAD sessions to gather project requirements and help synchronize the different stakeholders on their objectives in order to provide the developers a clear-cut picture of the project.
• Analyzed Business Requirements and segregated them into high level and low-level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Supervised the content design and development of a web portal for reporting, analysis and navigation of financial data.
• Created SQL scripts to be used by the tool to pull the data from database based on user inputs.
• Proficient in using content management systems for site navigation and content management.
• Leading discussions with vendors to determine the best methodology for different work streams of the project.
• Developed test plans, test cases and test scripts based on the functional specifications.

Confidential

Information Developer / Data Analyst

Responsibilities:

• Reliability data analysis. User manuals for various software’s, Maintenance Manuals.
• Creation of Illustrated part list Event formatting tool user guide testing and user manual
• Reliability, Maintainability & Testability Data Tracking (RMTDT) testing and user manual
• Business rules documents Standard work instructions
• IPMP, IPQMS and internal training documents.
• Validate the XML file/data architecture comparing with the standard (Spec File).
• Create Business rule and standard work instruction documents.
• Check the data accuracy as per the business rules and provide the observations to Airline engagement focal.
• Extract the data from Teradata using SQL and create data quality matrix to measure the quality of data provided.
• Created/Updated Technical manual, User manual, Installation guide, End-user document, Business rules document as per client requirements.
• Experience in updating of various types of Manuals like Maintenance Manual, Repair Manual, Service Bulletin and Illustrated Part Catalog.
• Creation of Standard document format (Template) for aligning all technical/operational SOP’s (Standard Operating Procedures).
• Knowledge of various style guides including Microsoft Manual of Style (MSTP), Simplified Technical English (STE) and possess ability to adhere to company specific style guides.
• Ability to gather information from Subject Matter Experts (SME’s) and understand the technicality of any product.
• Expert level knowledge of Documentation Development Life Cycle (DDLC).
• Good knowledge of API. Conducting Root Cause Analysis and brain storming sessions to ensure high quality output from Technical manuals.
• Possess experience in writing all documents involved in Software development life cycle (SDLC) in agile methodology (scrum).
• Created training plans and training materials for the team.
• Performing user interface regression testing, performance testing and functional testing.