SUMMARY:

• Senior Business Analyst/Product Manager (8 years’ experience) with a passion for building great products, continuous improvement in enterprise level application and automation which includes business analysis, cross functional team coordination, joint planning, analyzing risk and assessment, product planning, forecasting, budgeting and end to end delivery using Agile/Waterfall & various methodologies.
• Around 8 years of Industry experience as a Senior Business Analyst in Enterprise Applications and front - end components in Banking, Retail, and Telecommunication software products.
• Leadership in high-performance development teams creating enterprise applications and product, highly scalable services, cloud application and automation.
• Ownership of the product roadmap, aligning strategic objectives/goals to business needs and lead product initiatives with engineering teams.
• Experienced in Agile methodology using Kanban board and translate Product Requirements into features and Agile Stories.
• Conduct and take part in Joint planning session for project scope impact over different cross functional team.
• Develop a consolidated view of program deliverables, including calendars, project dependencies, schedules, stake holder communication, and regular reporting of status.
• Solid understanding of Business Gathering, Requirement analysis and creating Milestone, Epics, feature and story.
• Design Development and Delivery of solutions through collaboration with Business Operations and IT Leaders/Stakeholders, end users, and customers to ensure products are brought to market with the right features and quality.
• Lead sprint planning meetings, grooming, retrospectives, and sprint reviews. Participate in daily standups.
• Ensure product functionality is created in the order and manner representing the best approach from perspective of the business, product, and technical teams.
• Expertise in building collaborative relationships with cross functional teams to understand complex requirement, business functions to implement enterprise solutions.
• Lead the Functional Grooming of stories and prioritization of back log.
• Work with the team to maintain Project Kanban boards, JIRA, and other project systems.
• Ensure issues and feature requests are triaged weekly and fed into the JIRA/Redmine/Service now system.
• Communicates progress of sprints/releases in respect to schedule forecast, and risk. Escalates risk through proper channels to resolution.
• Development and ownership of measure used to define product solution success.
• Develops and implements internal strategies to foster collaborative and TEMPeffective interaction throughout the product/solution development and delivery process.
• Prioritizes competing product opportunities to align with business needs and priorities and communicates as to most TEMPeffective and rational approach
• Expertise in working with tight deadlines to deliver crucial functionality.
• Learning and understanding all aspects of a complex, web-scale and constantly evolving ecosystem.
• Expertise in project budget, expenses, travel, and financial forecast.
• Experienced in continuous integration and delivery (CI/CD) using Jenkins, automation of cloud deployment for applications with auto scaling, highly availability and resiliency, along with conventional deployment and verification approach.
• Extensive experience in Business Process Modeling using Visual modeling tools and UML Modeling like Activity Diagrams, Sequence Diagrams, Use Case Diagrams, Process Work Flow Diagrams, Interaction Overview Diagrams, Timing Diagrams, and Class Diagrams.
• Expertise in creating project artifacts such as Business Requirements Document (BRD), Use Case Documentation, Requirements Traceability Matrix (RTM), Business Rules Spreadsheet (BRS), Functional Requirements Document (FRD), Data Mapping Document, Systems Requirements Specification (SRS).
• Expertise in Project Management, i.e., Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting.

TECHNICAL SKILLS

Project Management: Trello, JIRA, Asana, Redmine, Rally

Development Methodologies: Agile, Kanban, Waterfall, Scrum

Operating Systems: MacOS, Windows, Linux

Domain: Finance, Telecommunications, Retail

Tech Stack exposure: Remedy, Kafka, REST, SwaggerUI, SQL, Jenkins, Rancher, Kubernetes, SOAP, HTML, DHTML, CSS, Javascript, JQuery, JSF, AJAX, Node JS, Angular JS, BOOTSTRAP, Dynatrace, Docker

Database: SQL queries, Oracle, Hadoop/Hive

Reporting Tools: Splunk dashboards

PROFESSIONAL EXPERIENCE

Sr. Business Analyst/ Product Owner

Confidential

Responsibilities:

• Gatheird detailed business requirements from stakeholders and users by hosting elicitation sessions and creating features.
• Lead and assisted in creating Epics and Features in Jira Align. (Certified SAFe 5 Product Owner/Product Manager)
• Currently serving as the Product Owner in ART-PI4 (Agile Release Train).
• Prepared project backlog by driving meetings with business owners and SMEs and worked towards making enhancements in various iterations of the project.
• Strongly serving and supporting the Business Owners and Development Team in order to deliver value.
• Assisting with internal and external communication, improving transparency, and radiating information for better visibility.
• Running daily stand-up’s as part of the agile transformation. (Certified SAFe 5 Scrum Master)
• Architected end to end logical systems diagrams.
• Conducting and creating documentation and guidelines for HMNO Operation Readiness Testing (ORT) & Employee Field Trail (EFT).
• Facilitated discussion, decision making, and conflict resolution.
• Developed Use Cases and Process Flows for VP level reviews.
• Lead multiple big room planning sessions to gain Executive approval and awareness.
• I served as the Mobile Product Senior Business Analyst across the whole Spectrum Mobile business organization. Lead and assisted in multiple projects in defining and communicating business requirements, scope, and customer experience for consumer launch. The projects I led are 14 Day Buyers Return Policy, CDMA less Roaming and Provisioning, Early Upgrade and Trade In, ILD Canada and Mexico, Activation Fee/Charge.
• Ensure all defined business rules/policies are documented, and implemented as designed.
• Gatheird detailed business requirements from stakeholders and users by hosting elicitation sessions and creating features.
• Transform business processes where applicable to leverage available or new technologies.
• Ensure traceability of requirements throughout high-level business requirements, detailed business requirements, functional requirements, and test cases.
• Stood up a requirements management process non as YBR (Yellow Brick Road).
• Participated in defect management calls for to determine launch gating defects for product launch.
• Lead multiple big room planning sessions to gain Executive approval and awareness.

Sr. Business Systems Analyst/ Delivery Manager

Confidential

Responsibilities:

• Gatheird the requirements from stakeholders and users by meeting them personally and by interviewing them and creating features.
• Prepared project backlog by driving meetings with business owners and SMEs and worked towards making enhancements in various releases of the project.
• Strongly serving and supporting the Product Owner and Development Team in order to deliver value and delight customers.
• Assisting with internal and external communication, improving transparency, and radiating information for better visibility.
• Supporting and educating the Product Owner, especially with respect to refining stories (aka. grooming) and managing the product backlog.
• Removing impediments and guiding the team to remove impediments by finding the right personnel to remove the impediment.
• Facilitated discussion, decision making, and conflict resolution.
• Managed and released team sprint metrics related to velocity, quality, commitments, etc.
• Utilized Requisite Pro to prepare a BRD Developed functional specs, gatheird requirements and communicated with the developers.
• Developed Use Case Diagrams, using ERD depicted clear relations associated between the entities.
• Prepared Work Breakdown Structures (WBS) to comply with the triple constraint; time, cost and scope.
• Conducted Lean Analysis throughout the project and conveyed my team a message, “Think big, act small, fail fast; learn rapidly”.
• Prepared a roadmap for a product dat can exceed market and user expectations.
• Followed Prototype model of SDLC in developing software.
• Designed User Interfaces and mock up screens using HTML and feature creation with story grooming to validate the requirements.
• Created stories along with identifying the system dependencies and creating strategies to sunset legacy applications. Writing acceptance criteria and theirby assisted embedded Quality Analysts to test the product.
• Interfaced with embedded Quality Analysts for Unit, Integration, System and User Acceptance Testing.
• Interfaced with top management to ensure dat IT initiatives and involvement are clearly communicated and understood.
• Mitigated risks all the time; motivated all the team members to meet the deadlines since time was very limited.
• Reviewed and analyzed the business environment and identical process improvements.
• Evaluated alternative solutions and recommended cost optimal solution dat best meets the needs of the business.
• Defined and planned software sprints based upon completed features in accordance of achieved milestones of the product.
• Created Standard, Cross-tab, Sub reports various departments and executives.
• Created Batch Stored Procedures for in the Report Scheduler according to the monthly, weekly or daily.
• Sunset L-TWC (Eventrack), L-BHN (brighthouse), and L-CHTR (MARS) systems.
• Create custom forms in the CARS homogenized remedy system.
• Worked with development teams to breakdown large and complex user stories into simplified version for execution.
• Conducted workshops to validate the business Use Cases to client to demonstrate the functionality of the system.
• Gatheird end users or customer feedback for the system/software built and conducted retrospective meetings for continuous improvement along with logging the feedback in backlog.

Sr. Business Analyst

Confidential, Glen Allen, VA

Responsibilities:

• Worked with the business unit to define business requirements and worked with architecture team to analyze the possible technical solutions.
• Facilitated and managed meeting sessions with committee of SMEs from various business areas including Mortgage Servicing, Loan Monitoring, and Asset Management.
• Articulated business requirements from User interviews and Brainstorming workshops, and then converted requirements into Technical Specifications from developers.
• Coordinated project activities between clients and internal groups and information technology, including project portfolio management and project planning.
• Designed screen mockups for changes in system functionality using iRise, MS Visio and MS Paint.
• Documented business artifacts utilizing industry best practices to ensure usability, scalability and maintainability.
• Performed GAP/Impact Analysis for the modules in production, conducted a feasibility study and proposed enhancements involved in the creation and maintenance of the workflow plans and artifacts.
• Created project document, Kanban board based on Agile/Scrum Methodology.
• Worked hands on with backlog grooming and iteration/sprint prioritization.
• Worked closely with UX to solidify the user experience with the functional requirements in Collaboration with the Product Manager.
• Supported the Product Manager during product evaluation by giving insight of existing application/workflows.
• Wrote detailed requirements & specifications, including User Story Acceptance Criteria in collaboration with business.
• Collaborated with development architect and the business to develop both high level and detailed application architecture to meet the business needs.
• Helped the testing team documenting the system requirements and testing system development.
• Coordinated with development team to help them better understand the requirement and corresponded management of project on MS SharePoint.

Business Systems Analyst

Confidential, Mahwah, NJ

Responsibilities:

• Gatheird and analyzed High-Level Business Requirements and created Detailed-Level Business Requirements by conducting sessions with Stakeholders for the web application built in Java stack.
• Conducted Joint Application Development and Brainstorming Sessions with business and IT teams to understand the business needs and assumptions made and the dependencies or road blockers throughout the life cycle of the project.
• Created and reviewed High-Level Functional Design and Detailed-Level Functional Design Documents and communicated them to business and IT team for approval.
• Maintained a workflow management system dat provided an infrastructure for setting up and monitoring the performance of the sequence of tasks to be performed.
• Created wireframes, mockups and prototypes for user interface and user experience applications.
• Involved in preparing the project scope document elaborating on the scope of the project, areas of development, risks, assumptions, dependences and limitations.
• Created Use Cases, Data Mapping Documents, Process Flow Diagrams and User Stories and managed all project documentation on SharePoint.
• Guided the development teams to breakdown large and complex user stories into simplified version for execution.
• Conducted workshops to validate the business Use Cases to client (UAT) to demonstrate the functionality of the system.