SUMMARY

• Salesforce Administrator and Force.com Developer with 4 years of IT experience, which includes Salesforce application development and Salesforce Administration in an enterprise sized company.
• Good Understanding of Salesforce.com, Sales Cloud, Service Cloud, AppExchange and Salesforce Communities.
• Worked on Salesforce Lightning Environment for developing visual force pages, and for better event driven responses in the User Interface.
• Created Data Extensions, Data Filters and Filters. Created User Initiated emails.
• Used Automation studio for performing actions such as imports, extracts and SQL query activities.
• Created journeys and implemented marketing campaigns using marketing cloud tools like Journey builder, Email Studio and Automation Studio.
• Configured FTP accounts and used it for import and File transfer upload and tracking total number of email sends and opens.
• Experience in connecting the Sales and Service clouds with marketing cloud connect.
• Trained users on the Salesforce CRM platform for the awareness in Sales and Marketing Cloud
• Hands on Experience in Data Management, Data Security, Data Modeling, Workflow Automation, Formulas & Validations, Chatter.
• Sound knowledge on Visual Force Pages, Apex Triggers, Apex Classes, Batch Apex, HTML and JavaScript, SOQL, SOSL, Process Builder, Workflow, Visual Workflow and Approval Process, Reporting and Dashboards to support process automation.
• Supported projects and initiatives like Data migrations, business process implementations, and Automation. With strong administration and support expertise in Salesforce.com, including Security.
• Executed SOQL queries in workbench and data loader to verify Product/Pricing staging data in SFDC.
• Works with the Pre Sales Team to drive Sales Growth for the Community Cloud Products.
• Enhanced the existing portal functionality and moved to community cloud for more functionality including chatter, employee portal, customer portal, channel sales community, and customer support community
• Worked on Lightning Components and reused them in various phases of the application.
• Performed Bulk Data Migration from Traditional Applications to Salesforce using Import Wizard, Excel Connector, Dataloader.io, Apex Data Loader utility.
• Customized standard objects, Created custom objects, Interfaces, Relationships, and Triggers.
• Successfully integrated Salesforce with the external application by using Web Services API and SOAP.
• Hands on experience in creating Custom fields, Pick Lists, cross Object Formula Fields, Lookups and Master - Details etc.
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance Testing to prove that system conform to specifications of business and Quality Requirements.
• Involved in Data Migration by using Data loader, Workbench and Command Line Data Loader.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing standard objects of Salesforce.com (SFDC) and other platform based technologies such as Visual Force and Force.com API.
• Designed and developed Salesforce applications using Apex Programming Language and Visual Force Pages, Process Builder, Visual work flows and Work Flows& Approvals.
• Successfully implemented Security/Sharing Rules, Configured Permission Sets, Field Level Security, Record Level Security, Profiles, and Roles etc. at the different hierarchical level of organization.
• Developed 4 projects by using Java, ASP.Net, and Python as a part of Academic career.

TECHNICAL SKILLS

CRM: Salesforce.com

Languages/Technologies: Apex (Web Service API, Trigger, Controller), Visual Force, Apex, SOQL, Visualforce components, Static Resource, CSS, Lightning Component framework, LWC, ASP.Net, Java

Databases: SOQL, SQL, SOSL

Administrative Skills: Process Builder, Validation Rules, Workflow, workflow approvals, Account Team Management, Report & Dashboard Management, Role & Profile Management, Data Migration, Force.com Configuration, Communities

Tools: VS code, Eclipse (force.com IDE), Salesforce.com Data Loader, Workbench Mavens Mate force.com IDE, Force.com Explorer

Web Technologies: HTML, Java Script, CSS, JSON, REST API

Version Control Tool: GIT

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Admin

Responsibilities:

• Extensive experience working with Salesforce (CRM) Sales, Service, and Marketing Cloud, Salesforce Commerce Cloud, Partner Community Cloud, Lightning, Knowledge Articles, Case Management/Configuration, and Salesforce Connect
• Developed hundreds of Cross Object Formulas, Validation rules to maintain the quality of the data.
• Create build and execute campaigns.
• Upgraded from Exact target 1.0 to Salesforce Marketing 2.0.
• Setup and Implemented Salesforce marketing cloud 2.0 org.
• Worked on Content builder to creating content templates.
• Integrated with Salesforce by using Marketing cloud connector (V5).
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Support the Email Marketing Manager in the development of new business requirements.
• Developed Visualforce pages with the help of Community Builder and force.com sites in the community cloud for customers and partners.
• Developed and Customized page layouts, Record Type, Entity-Relationship data model, validation rules, Components and VisualForce Pages on the standard & custom objects and tabs
• Used SOQL and SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Designed Lightning components for Quick actions using Aura and lightning components like Schema Builder and Process Builder.
• Created and modified custom buttons using JavaScript and jQuery.
• Designed various Web pages in Visual Force for functional needs within Salesforce along with Process Builder and other Lightning Components.
• Developed Four Custom modules using Apex Classes, Triggers, Visualforce pages and Controller Classes, Batch Apex, Email Services using SOQL, SOSL queries for business functional needs.
• Modified and Implemented Approval processes and created Approval steps, which used Email Alerts, Field Updates, related tasks, Time-based Triggered tasks to implement business logic.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Worked with Customer and Partner Communities to extend Salesforce capability with the customers by giving access to Sobjects like Chatters, Cases and Solutions.
• Enabled communities to thousands of users in salesforce from Contacts standard object in the organization.
• Created Record types and its page layouts, compact layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Developed and configured Custom Objects, Custom Reports and Dashboards and configured the Analytic Snapshots to dump the data on a regular basis for the sales performance and lead generation statistics for different user profiles based on the need in the organization.
• Deployed applications from Sandbox to Production using force.com IDE (Eclipse) and Change sets
• Involved in SFDC Administrative tasks like creating Profiles, Roles, Users, Custom Permissions, OWD settings, sharing rules.

Environment: Salesforce.com, Apex, VisualForce, Sandbox Testing, Data Loader, Dataloader.io, Force.com Explorer, CPQ.