SUMMARY

• Around 6 years of experience in information technology wif experience in all the phases of SDLC (Analysis, Design, Development, Administration, Testing, Implementation and Support) in various software Applications using Salesforce (CRM) and Mainframe.
• Experienced wif retail, manufacturing, service, Finance, Banking, Airline and Insurance industries business needs and blending them wif the package based solutions to meet all the variety of IT needs of each customer.
• Experience wif Salesforce.com CRM technology as an admin and developer. Worked in various project environments like Customer Portal, E - commerce website, Healthcare.
• Hands on experience on SalesForce.com developer toolkit (force.com IDE), Triggers, Visual Force Pages, data migration and working noledge of Apex classes, Controllers, SOQL & SOSL.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects, Junction objects, master-detail relationships and lookup relationships.
• Experienced in admin modifications like Creating Roles, Profiles, Email Services, Page Layouts, Workflow Alerts and Actions, and Approval Workflow.
• Strong Salesforce development experience wif Apex Classes, Triggers, Controller Classes, Visualforce pages and Integrating wif external sources by developing SOAP, RESTful Apex Web Services for inbound calls to salesforce.
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
• Experience in Salesforce Lightning framework and components.
• Developed Lightning apps and components to be more interactive to end users.
• Good experience in working on Eclipse IDE wif Force.com Plug-in for writing business logic in Apex programming language.
• Extensive experience in lead, case management web-to-lead, Web-to case, Email-to-case.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization.
• Proficient in Data Migration from Traditional Applications to SalesForce using Import Wizard and Data Loader Utility.
• Experience in web technologies including HTML, XML, CSS, JavaScript and SOAP.
• Well versed wif project development life cycle, System Business Process Analysis, Requirements Study, Fit-Gap Analysis and Post-implementation support.
• Experienced in requirement gathering and estimating the hours of work based on the requirement from the client and maintaining the quality documents for all the work done till the end of the cycle.
• Expertise in data modeling, design and development of mainframe applications using COBOL, CICS, IMS, DB2, JCL, VSAM.
• Administrator experience in Marketing Salesforce Cloud using both Classic and Lightning versions.
• Expertise wif DB2 Stored Procedures Creation, Optimization and Maintenance.
• Experience in working wif client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE, SOQL, SOSL and various production environments.
• Proficient in CMM Level 5 standards, METHOD me, and quality aspects.
• Experience in Software Testing Projects, SQL Server.
• Installed Apps from App Exchange, Configured and maintained user Security Permissions in compliance wif organizational needs.

TECHNICAL SKILLS

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types, Process Builder, Translation Workbench.

Operating Systems: Windows 98/2000/XP/2003/vista/2007.

Salesforce Tools: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Excel Connector.

Web Development: XML, HTML, CSS, Visualforce, JavaScript.

Languages: C, C++, Java Script, SQL, Apex

Version Control Tools: VSS, CVS, GIT.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL.

PROFESSIONAL EXPERIENCE

Confidential, Dublin, OH

Sr. Salesforce Developer

Responsibilities:

• Develops work plans or reviews other work plan timelines and manages workflows to meet project timeframes.
• Working wif management and end-users to create and manage workflow rules, data validation, processes and flows.
• Work wif management, create and manage complex workflow rules, data validation, and triggers.
• Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.
• Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting.
• Work Closely wif Team Lead or Project Manager to develop solution in accordance to the system design
• Work wif Manager to provide scope and timelines.
• Integrated the Apttus CLM Agreement functionality wif Salesforce standard opportunities and custom objects.
• Obligated to creating the Query Template, Agreement Protection, and Agreement Rule and assigning DocuSign Tagging.
• Implemented Dynamic Document Assembly for conditional clauses.
• Created Agreement End to End process by using wizard.
• Executed Wizard Designs, Wizard Input Rules, Wizard Component Library in APTTUS Contract Wizard.
• Implemented Salesforce integration wif third party systems like SAP SD Module, APIGEE Using REST API.
• Good Understanding of Continuation services in Salesforce and implementation of continuation service for making parallel callouts.
• Work wif offshore to Provide hands-on, expert-level technical assistance.
• Used Change sets and Gearset for migrating components from one org to another salesforce org.
• UsedData Loaderfor insert update and bulk import or export of data from Salesforce.com SObjects Used it to read extract and load data fromcomma separated values CSVfiles.
• Designed developed and deployedApex ClassesController ClassesandApex Triggersfor various functional needs in the application.
• Created variousBatch jobs and time based workflowsto update the data regularly.
• Experience in Providing services and consuming Services wif third party systems.
• Good understanding of Salesforce limitations and following all the limitations while customizing the application.
• Make sure to follow all the limitations and standards while implementing the test classes and maintain the code coverage.
• Performed the roles ofSalesforce.com Analyst/ DeveloperandAdministratorin the organization.
• UsedSOQL SOSLwif consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.

Environment: Saleforce.com platform, Apex Language, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system(LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Confidential, RI

Sr. SalesForce.com Developer

Responsibilities:

• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Agile Development Methodology was followed for the implementation
• Managed Salesforce integration wif existing systems and third-party providers.
• Interacted wif various Business users forrequirements gathering.
• Developed variousCustom Objects, Tabs, validation rules, formula fields.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Implemented customCascading Style Sheets (CSS)for Visual force pages.
• Worked wifSOQL, SOSLqueries wifGovernor Limitationsto store and download the data from Salesforce.com platform database.
• Expertise in Development of applications in SOAP and Restful Web Services using
• Apache CXF, JAX-WS and Spring MVC Rest.
• Experience consuming RESTful web services.
• Developed Visual Force pages to change the entire look and feel, tabs and views of the Salesforce.com UI in accordance wif the company requirements.
• Constant involvement in exploring AppExchange apps and using the apps wherever necessary. Used apps like Apttus, target, Cloud Converter, Chatter un-follow rules, Field Trip, Conga Composer, AKARD, Docusign etc
• Created relationships among objects using Lookup and Master-detail relationships.
• Created variousProfiles,Roles,Page Layouts, and Record Typesand configured thePermissionsbased on the Organization hierarchy requirements.
• Perform detailed analysis of business and technical requirements and developed the Apex classes using other Platform based technologies like VisualForce, Force.com IDE
• Extensive experience on S controls, Visualforce pages and Page layouts according to the Business requirements
• Installed the Call Center Applications and Allowed the end users to maintain a track history of customers complaints
• Managed and deployed Salesforce.com CRM solution to multiple departments wifin the organization.
• Performed data cleanup and/or Data migration to/from salesforce.com
• Designed and deployedCustom tabs,validation rules,Approval Processesand Auto-Response for automating business logic.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.
• Responsible for source control and configuration management for managing source code and technical documentation.
• Assign Invoice numbers in different formats based on the country using Custom settings and Apex code and push it to Conga Composer for Invoice generation.
• Createdworkflow rulesand defined relatedtasks, email alerts,andfield updates.
• Developed severalCustom Reports&Dashboardsthat are used by Business user and Managers.
• Integration wif ETL tools like Informatica.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Configured Chatter for the Users in the Organization for collaboration.
• Created Email templates in Text, HTML and visual Force necessary for the application.
• Developed visual Force pages wif JavaScript and Apex classes.
• Written Apex Test classes to Unit test Apex classes before moving to Production.
• Created and maintained the documentation for Design, Migration and Integration.
• Deployed applications from Sandbox to Production.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, Topeka, KS

SalesForce.com Admin

Responsibilities:

• Created relationships among objects using Lookup and Master-detail relationships.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Created various Profiles, Roles, Page Layouts, and Record Types and configured the Permissions based on the Organization hierarchy requirements.
• Implemented Data Loader through the Command Line Interface to extract the data from database
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created and maintained the documentation for Design, Migration, Integration and Training
• Involved in deploying applications from Sandbox to Production.
• Developed Custom Reports and Dashboards as per given requirements.
• Wrote Custom Formula fields and Validation rules.

Environment: Force.com IDE, Apex Classes, Apex Triggers, VisualForce pages, Validation Rules, Formula Fields, Data Loader, Reports and Dashboards, Workflow & Approvals, Web Services.

Confidential, Atlanta, GA

Salesforce Admin/Developer

Responsibilities:

• Support daily operations of user systems including maintaining users, profiles, Roles, security.
• Involved in all phases of Software Development Life Cycle (SDLC) starting from Requirements Gathering and Design.
• Creation or customization of custom or standard objects which include Leads, Accounts, Contacts, Opportunities, Products and Cases.
• Involved in activities related to Saleforce.com setup, Configuration, Customization, Administration, Development, Data Migration and deployment of application to force.com platform.
• Worked on Visualforce Language to develop Visualforce pages, overriding buttons, links and tabs, custom components, templates, integrating email etc.
• Created several workflows by defining rules, approval processes and related actions, which include creating related and time triggered tasks, email alerts, filed updates to automate the business process.
• Implemented Validation Rules, Assignment Rules, Sharing Rules, and Escalation Rules according to the application requirements.
• Worked on the Eclipse IDE wif Force.com plug-in environment for writing Business logic in Apex Programming Language, testing and deploying.
• Administrator for different salesforce.com CRM application for sales cloud and service cloud.
• Developed and deployed workflows for opportunities and products management.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL&SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Created custom Dashboards for manager’s homepage and gave access to dashboard for authorized people for individual divisions.
• Implemented requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Supported end users wif solutions and issues they face wif any functionality.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), JavaScript, Apex Data Loader, Sandbox, Eclipse IDE Plug-in Windows 7.

Confidential 

Java Developer

Responsibilities:

• Played an active role in the team by interacting wif welfare business analyst/program specialists and converted business requirements into system requirements.
• Developed analysis level documentation such as Use Case, Business Domain Model, Activity & Sequence and Class Diagrams.
• Conducted Design reviews and Technical reviews wif other project statehood Implemented Services using Core Java.
• Developed and deployed UI layer logics of sites using JSP.
• Struts (MVC) is used for implementation of business model logic.
• Worked wif Struts MVC objects like Action Servlets, Controllers, and Validators, Web Application Context, Handler Mapping, Message Resource Bundles and JNDI for look-up for J2EE components.
• Developed dynamic JSP pages wif Struts.
• Used built-in/custom Interceptors and Validators of Struts.
• Developed the XML data object to generate the PDF documents and other reports.
• Used Hibernate, DAO, and JDBC for data retrieval and medications from database.
• Developed JUnit Test cases for Unit Test cases and as well as System and User test scenarios
• Involved in Unit Testing, User Acceptance Testing and Bug Fixing.
• Implemented mid-tier business services to integrate UI requests to DAO layer commands.

Environment: HTML 4.x, CSS2.x, JavaScript, JQUERY, AJAX, JSON, XML, Eclipse, Sub Version.