SUMMARY

• Over 7+ years of IT experience in different stages of Software Development which includes 6+ years of wif strong objects Salesforce.com CRM and Force.com platformwif proficiency as aDeveloper, lightning like classic to lightning migration and lightning component development, Administrator and Analyst. and 2 Years of experience on Java/J2EE.
• Operational experience in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Extensive experience of using declarative features like validation rules, workflows, approval process, dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Major role in Designing and implementing Continuous Integration and Continuous Deployment Process UsingSVN,GITandAutoRabit CI - CDTool.
• Experience working across various SFDC full life cycle implementations covering Service Cloud, Sales Cloud, Custom Cloud, Marketing Cloud, Knowledge Management, Sales / Service Cloud Custom Application Development and configuring cloud applications.
• Worked onField Service Lightning’score objects to complete essential field service tasks such as managing work orders, defining teh service territories and tracking teh workforce.
• Excellent work experience in designing of custom objects, custom fields, role-based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, Validation Rules, Workflow Alerts & Actions, Pick Lists, Record Types, Process builder and various other components as per teh client and application requirements. Worked on severalFSLRoll Up/Roll Down Controllers throughout teh org.
• Experienced in a generate quotes for orders over standard quotations using SALESFORCE CPQ and Used CPQ applications to find teh demand and product trends.
• Experienced in developingSalesforceLightning Apps, Components, Controllers and Events and Created Visual force pages for room management and service card management.
• Hands on Salesforce Lightning Components design, Lightning Web Components and designing compact layouts using Apex, Visual force pages, Workflows, Apex Triggers.
• Competent in salesforce.com -Import wizard, Apex Data Loader, Excel Connector, VLOOKUPand other integration tools to perform DML operation usingCSV files
• Hands on experience working wif Salesforce mobile application development and customizations and expert in building components wifLightning ExperienceinAura Framework.
• Created numerous Lightning Components and server-side controllers to meet teh business necessities and experienced in moving teh standard and custom articles in standard experience to lightning experience.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various utilitarian needs in teh application.
• Familiarity wif recent launch features by Salesforce like Lightning Experience Migration Assistant, Einstein High Velocity Sales, Einstein Lead scoring, Lightning Voice, Surface duplicates across objects, Sales console
• Experience creating Apps, Custom Objects, Custom fields, Record Types, Page layouts, compact page layouts and various other components as per teh client and application requirements.
• Experience in System Integration using Web Services API - SOAP API, REST API.
• Experienced customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in SFDC development using Apex classes and Triggers, Visual Force, S-Controls, Force.com IDE, SOQL, SOSL and Expertise ofSFDC mobile architecture.
• Performed integration between Salesforce service cloud in CTI to automate case creation activities and task.
• Skilled IN DEPLOYMENT by using change sets, ECLIPSE, FORCE.com and ANT tool for teh recent projects by Integration GITHUB
• Implemented OAuth2.0 for authentication-based web application and accessed their APIs for fetching data services.
• Implemented security and authentication concepts such as OAuth 2.0, and Cryptographic algorithms.
• Expertise in creatingprofiles,roles,permission sets, sharing rules, custom objects, page layout, Record Type, setting upService Cloud console, Web to Case, Web to Lead, email to case.
• Hands on experience wif good noledge on designing custom and junction objects, look-up and master-detail relationships, pick lists, custom fields, page layouts and custom tabs.
• Experienced in implementation and Integration using custom objects, Triggers, workflows/workflow rules, approvals, Visualforce Pages, Controller Classes and Apex Classes.
• Followed strict Apex best practices, coding standards, API Governor limits, DML limits, OOPs concepts like Inheritance, participated in code reviews and code approvals.
• CreatedPublic Groups,Queues, Permission Sets, Profiles,Users&Security Settingsbased on role hierarchy. Involved inData Migrationfrom threeLegacy Systemsto Salesforce.
• Strong experience in defining and managing custom Objects, creating page layouts, developing field validations, campaign Management, formulas and workflow rules using Salesforce.com and Eclipse IDE for Salesforce.
• Experience in building reusable UI components and pages wif Lightning component framework wif Proficiency in Object Oriented Languages like C Java J2EE JSP Servlets and other Java technologies.
• Hands on experience inData Migrationfrom Traditional Applications to Salesforce usingImport WizardandData Loader Utility.
• Experience in using various tools likeGIT, Bitbucket, JIRA and Remedy and wif Strong noledge of sales, marketing, service, and support automation.
• Excellent logical, de-bugging abilities and documentation aptitudes and Experience in working wifSalesforce.com sandboxIntegrationandproduction environments.
• Excellent time management skills, ability to learn new technologies and tools, ability to multitask, and propensity to handle urgent interrupts wif poise.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce Automation, Security Controls, Workflow & Approval Processes, Visual Workflow, Process Builder, Custom Objects, Reports & Dashboards, Web-to-Lead, Auto Response Rules, Data Management, Omni Channels, Entitlement Management, Email Administration, Change Sets, Apex Language, Apex Triggers, Visual Force (Pages, Commutant & Controllers), Web-to-Lead, Process Visualizer, Lead Management and Assignment Rules, Einstein Analytics.

App Exchange Applications: Apex Data loader, Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Mavens Mate, Salesforce workbench, Force.com Platform, Apttus F, Apttus X-Author for Excel, Apttus X-Author for contracts CRM Fusion Demand Tools, People Import.

Languages: C/C++, Java, JDBC, JSP/Servlets, PL/SQL, Apex, Python,Pivots.

Web Technologies: Java Script, jQuery, HTML5, Angular2, CSS, Ant, Jenkins, GIT, VSS,Vlookups.

Database: SOQL, SOSL, Visual Force Framework, Aura, SLDS, SQL, JavaScript, JSON, HTML, XML.

Others: Workflows, Approval processes, triggers, validation Rules, MS office suite, MS project

PROFESSIONAL EXPERIENCE

Confidential, Columbus, OH

Sr. Salesforce Administrator/ Salesforce Developer

Responsibilities:

• Worked closely wif sales team and business analysts and performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects and Custom objects of SalesForce.com.
• Implement for a company customer to generate in multiple ways, couple of customers used to generate in Online and couple of customers used to generate wif Vendors &couple of customers from teh third-party system
• Extensive SFDC skills in configuration, customization and development usingService Cloud, Sales cloud, Marketing cloud.
• Worked on Account Planning Project for Sales team and Implemented Release Management process wif Autorabit.
• Implementing Enhancements inVelocity & Salesforce
• Created to store teh data in different applications like, Online customers will load into .NET systems and vendors customer will load on teh ORACLE system third party customers will load on to teh SAP systems.
• Experienced in data migration from ACT, Excel, MS outlook and Legacy Systems using various data migration tools.
• Used Continuous Integration/Continuous Delivery (CI/CD) tools daily, including XML, Apache ANT, teh command line, Eclipse IDE, MavensMate, Sourcetree, and Bitbucket.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment wif Apex programming language at backend and Visualforce pages as user Interface.
• Developed wave dashboards using Salesforce platform as teh backend.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment wif Apex programming language at backend and Visual Force pages as user interface
• Created modern EnterpriseLightning Apps combining Lightning Design System, LightningApp Builder and LightningComponents.
• Created various Reports (summary reports, matrix reports, pie charts and dashboards) and Report Folders to assist managers to better utilizeSalesforce.
• Created picklists and page layouts and coupled them using Record types and Develop reports, dashboards, and processes to continuously monitor data quality and integrity.
• Used to be part of sales cloud we has implement teh lead management like assigning teh leads using teh custom leading assignment process. And custom lead conversation process& Account Management opportunity management.
• Used Microsoft Excel Automation to customize reports, wif pivot tables, color-coding, and error - checking
• Implemented in Velocityused to measure of teh amount of work a Team can tackle during a single Sprint
• Setup andImplementedSalesforcemarketingcloud2.0 org. Worked on Content builder to creating content templates.
• Integrated wifSalesforceby usingMarketingcloudconnector (V5).
• And Configuresalesforceandmarketingcloudintegration user along wif configuration insalesforce
• CreatedLightning ComponentsandLightning Flexi Pagesaccording to teh requirement based on teh record type for both desktop and mobile versions.
• Experience in building and managing teh field service operations in one place.
• Created records representing teh workforce, set up work order tracking and customize theField Service Lightningmobile app.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com, IDE and Sandbox environment.
• Worked on configuring standard Salesforce Chatter and customizing it by including custom logics on chatter objects using triggers and Classes and VF Pages.
• Proficient in wide range of languages and technologies such as Apex, Visual force, Java, HTML, CSS, AJAX, DOM, and JavaScript.
• Developed Velocity templates for teh various user interactive forms dat triggers email to alias. Such forms largely reduced teh amount of manual work involved and were highly appreciated
• Used SOQL & SOSL wif in Governor Limits for data manipulation needs of teh application using Force.com Explorer.
• Used CSS in HTML code to better manage look and feel of web pages and used to work extensively in force.com sites wif Customer community and performed Data migration using Import wizard, Data Loader and scheduling timely data backup operations using Apex scheduler.
• Hands On working wif Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics). developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Integrated wif Data Loader to migrate data from Oracle to Salesforce database configured in Oracle application to Salesforce platform; migrated leads, accounts contacts to Sales Cloud using third party tools.
• Deployed wif full Salesforce Development Life Cycle (Analyzing business requirements and planning functional requirements, Design & Implementation of a solution, Testing, Change Management and Data Migration).
• Understood teh business process and developed presentation layer components, using Velocity, HTML and JavaScript
• Used priority and risk for each requirement. Used Attribute Matrix, Traceability Matrix for viewing teh effects caused by a requirement change.
• Created Custom fields, pick lists, dependent pick lists, and validation formulas to teh custom objects and generates profiles and implemented Object and field level security to hide critical information.
• Expert in creating Business Requirement Document (BRD), Functional Specification Documents (FSD), Use Case Diagrams, Sequence Diagrams and Activity Diagrams using Rational Rose and MS Visio.
• Hands on experience in conducting Joint Application Development (JAD) sessions wif End-users, SMEs, Developers, QAs and other stakeholders for project meetings, walkthroughs, and customer interviews.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users and Worked on configuration and security aspects of Salesforce.
• FollowedScrum Agilemethodology for teh iterative development of teh application and participated in weekly Sprints, daily stand up meetings.

Environment: Saleforce.com platform, Autorabit, Apex classes, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Inside sales telephonic plug-in, Java Script, Zuora CPQ, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, SOAP, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Ashburn, VA.

Sr. Salesforce Administrator/ Salesforce Developer

Responsibilities:

• Implemented new enhancements including creation of custom objects, workflows, email alerts, templates, and UI changes.
• Worked on Salesforce Lightning Components for building customized components replacing teh existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Experience wif teh Force.com platform, including template solutions like Service Cloud wifin teh Marketing cloud.
• Managed ExactTarget / Marketing Cloud implementation for a large enterprise, including multiple business units as well as troubleshooting and user support for teh non-profit organization.
• Developed and Executed of marketing campaigns using Marketing Cloud apps such as Email Studio, Automation Studio, Mobile Studio and Journey Builder.
• Customizing teh Apttus product configurator and quote application according to business needs. Worked on Apttus support project to solve ongoing bugs/issues/enhancement on another project.
• Worked on Various objects Related to APTTUS Configuration & Pricing management, like: Agreement, Incentive, Price Rule, Price Rule entry, Price Rule Set.
• Customized teh Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Implement on working across various SFDC implementations dat are covering Sales cloud, Service Cloud and ApttusCPQ.
• Extensive business noledge and customization experience on various Salesforce.com Standard Objects - Accounts, Contacts, Opportunities, Quotes, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Responsible for writing SOQL & SOSL queries wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Giving support to existing integration wif third party system by using REST API.
• Worked wif groups, participated in Requirement Gathering Sessions & JAD Sessions to define their needs, and developed an action plan and specification document.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Used complex SOQL Queries in teh Codes and in teh tools like Data Loader to Extract Insert or Update vast data millions of records from/into custom objects Standard objects.
• Worked closely wif sales team and business analysts and performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to teh visual pages.

Environment: Salesforce.com platform, Lightning, Visual Force, Apttus CPQ, Apex Triggers, Data Loader, jQuery, HTML, JavaScript, CSS, jQuery.

Confidential, North Kansas City, Mo

Salesforce Administrator / Lighting Developer

Responsibilities:

• Skilled Lighting Experience Customization through Lighting app, List views, record Highlights, compact layouts and lighting community pages.
• Works closely wif department to understand business processes and support needs related to sales, services and other business area to deliver solutions dat improve teh business.
• Implemented Salesforce Development Cycle coveringSales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications
• Worked on customization of Visual force to has lightening experience for desktop and mobile applications and Used Dashboards to keep in track teh percentage of sales.
• Experience inHealth Care, Insurance, Manufacturing and TelecommunicationIndustries.
• Provide training and coaching in teh use of CPQ systems. Identify training and development gaps and create plans to address.
• Provided support to ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and Triggers.
• Worked on customer portals and communities’ administration. Created Custom Dashboards for communitymanagers and recruiters home page and gave accessibility to dashboards for authorized people.
• Jenkins for Continuous Integration. JIRA and Bit Bucket to push changes and track via sublime to make sure all code changes were tracked and managed during deployment periods.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• DevelopedLightningapps usingLightningComponents and made them compatible wif salesforce1 mobile app.
• Worked on salesforce CRM changes required to support teh designed architectural data model and business processes in Marketing Cloud and Written SOQL queries to fetch teh data from Workbench and Explorer.
• Good experience in working on Eclipse IDE wif Force.com Plug-in for writing business logic in Apex programming language.
• Developed various reports using data provided from objects and reports for developing Dashboard components for better understanding.
• Created letter heads, email templates, and auto bounce messages for automation process whenever workflow rules are triggered.
• Closely associated wif teh clinical team to optimize teh schedule Process to schedule teh appointment for beneficiaries to undergo assessments
• Skilled in Migrating Markup, CSS, JavaScript and compose events to enable Lightning Web components works Aura components.

Environment: Migrating Markup, CSS, JavaScript, Visual Force, SOQL, Saleforce.com platform, Service Cloud, Marketing Cloud, Apex Language, (Pages, Component & Controllers), Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Lookup and Master Detail Relationship, Security Controls, Apttus CLM, Salesforce1 Mobile, Java Script, Lightning, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential

Salesforce Admin/CPQ

Responsibilities:

• Interacted wif various business user groups for gathering teh requirements for Salesforce implementation and documented teh Business and Software Requirements.
• Worked closely wif sales team and business analysts and performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects ofSalesForce.com (SFDC).
• Implemented Quote-to-Cash solution usingCPQ. Depth understanding of theCPQ,CLMdata model and functionality.
• Design, develop and implement solutions for theCPQsystem deployed on teh Salesforce platform and Worked on Sales cloud such as Web-to-lead to support online lead capture, wif auto-response rules.
• Designed various tasks such as navigation wizard at teh frontend using jQuery and Developed Lightning components and having experience on Aura framework.
• Updated and Modified Company and Sales Users Dashboard according to teh requirements to analyze teh growth of Sales and comparison dashboards for Sales users to Compare Previous Fiscal year and Current Fiscal year sales graph.
• Created Various Validation Rules Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Translates business requirements to System/Functional requirements and passed teh requirement to application developers.
• Involved in developing teh web based front end GUI for teh fulfillment application using Bootstrap, Big Query, jQuery, JSF (Java Server Faces).
• Performed point by point investigation of business and specialized necessities and planned teh arrangement by modifying different standard Objects of Salesforce.com and other Platform based advancements like Visual Force, Force.com API and web administrations.
• Coordinate across client and internal teams to provide metrics and reporting to support teh organization's business processes.
• Designed, and developed the100+Custom objects, Record Types, Formula fields, Page layouts, workflow rules, tasks, emails and alerts to track customer related tasks and activities.

Environment: Salesforce Force.com, Service Cloud, REST API, Apex and Visualforce, SOQL, SOSL, Data Loader, Eclipse, Java Server Faces (JSF), Servlets, Directory Server, Documentum Composer.

Confidential

Java Developer/ J2EE Developer

Responsibilities:

• Interacted in various stages of SLDC involving Requirements gathering, user stories, Developing, Testing and marinating teh Application.
• Created use cases, class diagrams and technical documentations based on user requirements.
• Agile methodology is used for development of teh applications and deployed various stored procedures and triggers to get teh data using SQL server.
• Debugged teh code using Javadebugger and Eclipse and used exception, condition and other break points.
• Responsible for delivery, System Integration testing, go-live and Post go- live phases of teh projects till teh projects sign off.
• Utilized existing STRUTS frameworks as well as written Action Dispatchers, JDBC Mappers, JSPs custom tags.
• Used JavaScript for client side to resolve issues which may be done by clients.
• Worked wif Oracle and MySQL databases, created various tables, implemented various queries for implementing teh operations CURD (Create Update Read Delete).
• Designed front-end applications,UIweb pages using web technologiesHTML5, DHTML, XHTML, DOM, CSS.
• Designed Graphical User Interface (GUI) usingJava Swings and UsedAngularJSfor developing UI component architecture for developer framework.
• Interacted wif java controllerjQuery, AJAX and JSONto read/write data from backend and usedJDBCto access data from backendMySQLdatabase.
• Createdcross-browser compatibilityand W3C standard dat Developed wif cross platformed Developed inDreamweaverandeclipsefor web application development.
• Deployed in web services,WEB API’s, REST API and XML and createdauto-backupof database in a remote location usingJDBC API.
• ImplementedTest casesusing Eclipse automated testing platform to check teh usefulness of teh classes.
• Teh entire classes were packaged in a singlejarfile and was distributed in client-side location.

Environment: J2EE, Struts, Servlets, EJB, AJAX, HTML, CSS, XML, Ant, JavaScript, Oracle 10G, Eclipse AngularJS.