SUMMARY

• Experienced in web development using Salesforce, Visual Force, Apex, C, ASP.NET, Oracle, MS - SQL Server 6.5 to 2012, Salesforce, Force.com, Cast Iron Studio, Cast Iron Cloud Visual Force, Apex, Dashboard, ASP.NET 4.0/3.5/2.0/1.1/1.0, C .NET Framework, Infragistics,HTML 5, JavaScript and jQuery, HTML5, Force IDE, CSS/CSS3 and SOAP Web Service APIs, App Dashboards, Chatter integration, Salesforce Reporting, Custom Fields, Workflows, triggers, VB.NET. Extensively worked on Lightning, Apex code (Triggers, Apex Classes, Batch Classes, Schedulable Classes, Web Services, and Test Classes) and Visualforce (Pages, Components, and Controllers), HTML & Java Script.
• Implementation of Salesforce Health Cloud including Field Service Lightning, Service Cloud.
• Experienced in working across various SFDC implementations covering Sales Cloud, Service Cloud Marketing cloud, Pardot & App - exchange applications.
• Experienced with Pardot B2B Marketing tool, extensively worked on creation of Campaigns, Prospects, Dynamic lists, Dynamic Content, Email Templates, Layout Templates, Forms, landing pages, Configured Custom Fields and scheduling emails as per business need.
• Experience developing Custom UI with AJAX functionality using Visualforce Pages, Controllers and Controller Extensions and Experience working on data model, SOQL, SOSL and maintained code according to Governor Limits.
• Proficiency working with standard objects and developed Custom Objects as per business functionality.
• Successfully implementedSales Cloud,Service Cloud,Analytics Cloud,Financial Services Cloud,Community Cloud,Commerce CloudandPardotin sync withMarketing Cloudwhile implementing digital marketing strategies.
• Experience in development, administration, configuration, Implementation, and Support of sales force CRM.
• Extensive Experience in Pardot.
• Involved in gathering high level business requirements, functional specifications and preparing use cases.
• Used Force.com IDE, ANT and Change set for moving components and usedForce.com IDE for code development.
• Good Experience in Journey builder and also integrated with salesforce sales cloud and service cloud.
• Project experience developing AMP Script code to implement complex business requirements
• Exposure to Salesforce and Lightening Components and working experience on teh salesforce App cloud in designing teh enterprise apps with teh new Lightening experience which combines teh new Lightening Design system, Lightening App Builder and Lightening Components.
• Executed technical requirements for a Salesforce Implementation and lightening UI rollout
• Worked with CTI toolkit to build adapters dat Integrate Salesforce with 3rd party systems.
• Experience in SFDC Integration using Web service and Apex Programming Salesforce.
• Experience implementing Service Cloud which includes Omni-Channels, Routing Configurations, Entitlement Management, Knowledge Basics, Knowledge search Basics, Call center integration and Salesforce for Outlook.
• Experience in using Force.com Web services API for implementing web services in teh application for access to data from different users.
• Integration of Sales Cloud with external information systems using SOAP API web services
• Involved in Trouble Shooting, Performance tuning of reports and resolving issues withinTableau Server andTableaudesktop report.
• Integration using web sphere cast Iron and Informatica cloud for data migration in to teh cloud.
• Experience in modifying Visualforce pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Experienced in marketing benefits of integrating Pardot and Salesforce,
• Experience in working with EinsteinAnalyticswith some applications.
• Integration of Sales Cloud with external information systems using SOAP API web services
• Developed Quote Documents, also developed Customized login screen for community user and functionality to redirect user fromSalesforcetoAPTTUSCPQ Quote creation usingAPTTUSAPI's, APEX, Visual Force and Trigger.
• Experience in working on large/ small teams in agile development environment.
• Strong Implementation and Integration experience using custom objects, Triggers, workflows/Workflow rules, Approvals, Process Builder Visual Force Pages, S-Controls and Apex Classes.
• Experienced with Apex Test Class for SFDC Testing, and continuous integration(CI)process.
• Experience in Tibco configuration and debugging and carry out solutions testing and validation post-deployment.
• Experienced in integration ofsalesforce.com with external applications by using Web Services API, Metadata API, and SOAP, REST and IBM web sphere and Experience in web technologies like HTML, XML, CSS, JSP, Java Script and web services like SOAP WSDL.
• Worked on teh designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, and various other components as per teh client and application requirements
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Community Cloud, Marketing cloud, Call center, Chatter & App-exchange applications.
• Worked onSalesforceLightning Components for building customized components replacing teh existing ones.
• Expertise inSalesforceAdministrative tasks like creating Profiles, Roles, Users, Page Layouts, Reports, Dashboards, Actions, Tasks and Events.
• Experience in working on Lightning Components to build custom user interfaces without code and also Created Visualforce pages dat uses teh Lightning Components and Worked in developing various Lightning components, events and its applications and also Worked with Salesforce1 sandbox simulator to run and test teh Lightning Applications
• Worked on Validation Rules, Workflow, E-mail services and Approval Processes using customization &Apex and Managed and Configured Outlook toSalesforce, chatter,Salesforce Mobile.
• Experience working with Deployment Tools like Force.com IDE based onsalesforce.com Sandbox environments and Experience working with Eclipse IDE with Force.com Plug-in and Web Services API.
• Proficient in Data Migration from Traditional Applications toSalesforceusing Import Wizard and Data Loader Utility.
• Possess good knowledge in Unit Testing, Test Coverage, and Code Review and Good understanding of Software Development Life Cycle (SDLC), Agile and Scrum Methodologies.
• Good understanding of CRM business process like Campaign Management, Lead Management, Account Management and Case Management.
• Experience in Database Programming and Development using MS SQL Server, Oracle and good experience in SQL, PL/SQL, Triggers, Views, Cursors, Functions and Stored Procedures.

TECHNICAL SKILLS

SALESFORCE.COM: Salesforce CRM, Apex, Visual Force, SOQL, SOSL, Custom Objects, S-Controls, Apex Triggers, Workflows, Approvals, Email-Templates, Web Services, Formulas, Validation Rules, AppExchange, Record Types, Mobile, Web service Integration, Custom Visualforce Pages.

SALESFORCETOOLS: Force.com IDE, Excel Connector,SalesforcetoSalesforce, Sales Cloud, Marketing Cloud, Commerce Cloud, Service Cloud, Health Cloud, Analytics Cloud, Force.com Migration Tool, Eclipse, Force.com Eclipse IDE Plug-in, Change sets, ANT.

INTEGRATION TOOLS: Jitter bit, ANT

LANGUAGES: Apex, C, C++, Java, SQL, PL/SQL, JUNIT, SOQL, SOSL

WEB DEVELOPMENT: HTML, XML, CSS3, AJAX, JavaScript, Servlets, JQuery, Angular JS, Handle bars, Cloud craze

DATABASE: SQL server, Oracle 10g, 11g, DB2, Zuora

OPERATING SYSTEMS: UNIX, LINUX, Windows 10/XP/vista/2003/2000.

APP/WEB SERVERS: APACHE TOMCAT

VISUALIZATION TOOLS: Tableau

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Salesforce Developer/Pardot Architect

Responsibilities:

• Good understanding of B2B Marketing automationimplementation through Salesforce Pardot.
• Experience in Pardot application designing, enhancements, building, validations and deployments.
• Acted asPardot Systems Architect by maintaining data within Pardot, including but not limited to assigning user permissions, User management, role creation, and group configuration for Pardot business users.
• Architect and design Salesforce solutions for Confidential . Provide solutions for complex Salesforce requirements.
• Enhance and support Salesforce Service Cloud implementation by adding advanced notifications.
• Design Solution of SalesForce Portal. Worked on Cloudcraze and Salesforce. Working on Pardot. Created Engineering Portal on SalesForce.
• Worked on creating branding email through Pardot template
• Using pardot implemented lead qualification, lead management, and more targeted messaging.
• Using Pardot automated lead behavioral tracking, lead nurturing functionalities
• Design and develop a solution for generating mass hard copy letters for customers with data stored in Salesforce.
• Customized several Validation Rules, tasks, Workflow rules, Triggers, Apex classes to achieve teh complex business functionality.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in teh application using teh Eclipse IDE.
• Ensures current and accurate customer/prospect information, activities, contacts, correspondence, and calling and campaign status inCRM.
• Implementation and development experience with third-party applications and Salesforce: Apttus, Steelbrick, FinancialForce, Marketo, Eloqua, Pardot, ExactTarget, Twillio, ServiceMax, Glovia, Conga, Qlikview.
• Developed Visual Force Pages, Visual Force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Developed Apex Triggers, Apex Classes and Test Methods and worked with GitHub.
• Experience on Marketing Cloud with Exact Target Implementation.
• Worked on Pardot Marketing Automation
• Configure salesforce andmarketing cloud integrationuser along with configurationin salesforce.
• Demonstrated expertise inSales cloud, Service cloud,Marketing cloud, Partner portaland Customer portal.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features
• Expertise in Service Cloud console with exposure to CTI adapters and mobile application integrations.
• Implemented marketing tool Pardot with Confidential and Campaign Management with Salesforce Marketing Cloud.
• Upgradedsome Apps fromSalesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Used Salesforce Marketing Cloud with Pardot, Heroku, and Campaign Management Salesforce vendor implementation partners Appirio.
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using teh aura framework.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Implemented Configuration, Customization and Development withSalesforce.com on Service Cloud, Sales Cloud, Marketing Cloud.
• Extensively usedSalesforceLightning Design Systems (SLDS) components in teh Lightning Application
• Experience in creating Case Management Workflows.
• Worked with CTI toolkit to build adapters dat Integrate Salesforce with 3rd party systems.
• Experience working with Standard Service Analytics application and Marketing Analytics Application in Einstein Analytics.
• Experience in SFDC Integration using Web service and Apex Programming Salesforce.
• Written Apex batch and Scheduled classes to process large volume of data on a periodic basis
• Extensive knowledge in various reporting objects like Facts, Attributes, Hierarchies, filters, Sets, Groups, Parameters etc., inTableau.
• Used Force.com web service API for implementing WSDL in teh application for access to data from external systems and web sites.
• Created various profiles and configured teh permissions based on teh organizational hierarchy requirements.
• Created Custom Objects and defined lookup and master-detail relationships on teh objects. Also created junction objects to establish connectivity among objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Integrated teh SOAP and Rest based Web Services for extracting teh data from external systems to display in teh pages ofsalesforce.com
• Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping.
• Worked on migration from Salesforce Classic to Salesforce Lightning.
• Used Force.com IDE Plug-in for Development and deployment changes/application on production
• Configured and Maintained teh Sandbox Environment for easy collaboration of Development.
• Proficient in MS Office (Word, PowerPoint, Excel, Access)
• Experienced in Unit Testing, for teh customizations and developments done during teh project and also was involved in teh Integration Testing
• Automated marketing cloud using pardot like lead qualification, lead management and sending messages.
• Developed and configured various Reports for different user profiles based on teh need in teh organization.
• Designed and Developed complex integrations using BULK API, SOAP andRESTAPI - Both Web Service Callouts and Publishing custom web Services and Apex Data Loader.
• Created email templates and inbound emails using Visual force for teh clients and customers.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Environment:Salesforce.com platform, Salesforce CRM, SalesforceLightning, Apex Language, Workflow and Approvals, Visual force, Reports, Custom Objects, Tabs, Email Services Apex, Data Loader, Force.com, Import Wizard, Eclipse IDE, Controllers, Visual Force Pages, Triggers, Security Controls, API.

Environment: Saleforce.com platform, Apex, Visualforce, Eclipse IDE, Workflow & Approvals, Reports, Dashboards, Custom Objects, Data Loader, S-Controls, AppExchange, Custom Tabs, Windows XP

Confidential, Chevy chase, MD

Salesforce Architect/Pardot Admin /Developer

Responsibilities:

• Customized Sales Cloud and Service Cloud modules as per teh business requirements.
• Salesforce sales cloud implementation program followed by support has enabled ansrsource with a single point of pipeline tracking and teh management to forecast 90 days out. Recommended Marketing cloud for teh organization using Pardot.
• Implemented Case Management by creating record-types specific to teh user groups, assignments rules, escalation rules, case templates, workflow rules and actions, etc.
• Implemented sales cloud, service cloud and marketing cloud using pardot.
• Used Sales Cloud in Preparing and getting approval of design, functional and technical specifications from business
• Designing and enhancing teh existing Claims Coding, testing, modifying, debugging, documenting, implementation and deployment of software using teh Informatica tool Review
• Implementing Pardot, Live Message.
• Experience on working with Cloud craze and Commerce cloud
• Worked on Multilanguage features of SalesForce Commerce cloud
• Worked on Customer Service Center on Commerce Cloud
• Developed Visualforce pages to prepopulate certain fields and embedded it in teh application.
• Understanding Marketing cloudapplication,web servicesand requirements for automating web services
• Created differentData extensionsand associated them to different campaigns.
• Integrate Commerce Cloud with SalesForce with SalesForce community
• UtilizePardotfor daily production and deployment of mass marketing emails, ensuring dat these emails also report metrics back to Salesforce, and if necessary, buildcampaignswithin Salesforce.
• Strong knowledge of developingAMPSCRIPTcode to implement business requirements by creating Dynamic content.
• Usedautomation studiofor performing actions such as imports, extracts and SQL query activities.
• Designed and configuredjourneysusing activities within teh Journey Builder and launched in teh production after thorough testing
• Experience in creating visual work flows to automate certain business flows.
• Enabled and configured E-mail Relay feature for teh e-mail administration for teh entire organization.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Implementing Web Services (RESTAPI) between threesalesforceorganizations to send and retrieve information based on criteria.
• Performed application configuration, testing and evaluation to ensure quality and consistency.
• Hands on experience on salesforce lightening for customizing reports and dashboards for business use
• Worked with varioussalesforce.com standard objects like Cases, Accounts, Contacts
• Designed and developed workflow rules, validation rules, approval processes and customizations withinSalesforce.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams in MSVisio.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per teh client and application requirements. Wrote triggers to route teh escalations to different queues and levels, assigned it to different users according to teh business logic.
• Implementation of Salesforce including Field Service Lightning, Service Cloud.
• Created templates, page layouts, and record types according to teh business process requirements.
• Created custom reports to track teh cases, asset to be available to different levels in teh organization based on their profiles.
• Used teh sandbox for testing and deployed teh code to teh different instances after testing.
• Created Change Sets and deployed it in Production organizations.
• Experience with Agile software development methodologies

Environment: Saleforce.com platform, Apex, Visualforce, Eclipse IDE, Workflow & Approvals, Reports, Dashboards, Custom Objects, Data Loader, S-Controls, AppExchange, Custom Tabs, Windows XP

Confidential, Framingham, MA

Salesforce Solution Architect/Pardot Administrator

Responsibilities:

• Worked as aPardotsystems administrator by maintaining data within Pardot, including but not limited to assigning user roles and permissions, conducting list hygiene, troubleshooting system problems, reporting to key stakeholders on new features
• Performed teh roles ofSalesforceAdministrator/Developer in teh organization
• Customized sales cloud and service cloud modules as per teh business requirements.
• UtilizePardotfor daily production and deployment of mass marketing emails, ensuring dat these emails also report metrics back to Salesforce, and if necessary, build campaigns within Salesforce.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in teh application using teh Eclipse IDE
• Involved in Design, development, planning, testing and integration of salesforce cloud services.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of teh application using platform database objects
• Experienced in Unit Testing, for teh customizations and developments done during teh project and also was involved in teh Integration Testing
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Implementing Web Services (RESTAPI) between threesalesforceorganizations to send and retrieve information based on criteria
• Experience on Marketing Cloud with Exact Target Implementation.
• Developed Einstein Analytics Apps, Dashboards
• Implemented Configuration, Customization and Development withSalesforce.com on Commerce Cloud, Sales Cloud, Marketing Cloud.
• Experience on working with Cloud craze and Commerce cloud.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language
• Upgradedsome Apps from Salesforce Classic to Lightning Experienceto develop rich user interface and better interaction of pages.
• Understanding Commerce cloudapplication,web servicesand requirements for automating web services
• Triggered interface events by user interactions, which includes Lightning Component framework and involved in building Lightning Components using teh aura framework.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Created modernEnterprise Lightning AppscombiningLightning Design System, Lightning App BuilderandLightning Component features
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Integration of Applications with Salesforce.com using SOAP, REST web services API.
• Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping.

Environment: Salesforce.com platform, Salesforce CRM, SalesforceLightning, Apex Language, Workflow and Approvals, Visual force, Reports, Custom Objects, Tabs, Email Services Apex, Data Loader

Confidential, Malvern, PA

Salesforce Developer/Admin

Responsibilities:

• Worked as both Salesforce Developer and Salesforce Analyst and as well as administrator in teh project depending on criteria.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Responsible for providing object level/record level/ field level security by creating roles and profiles.
• Involved in Design, development, planning, testing and integration of salesforce cloud services.
• Implemented record types, lookup and master detail relationships for custom objects.
• Worked onSalesforceLightning Components for building customized components replacing teh existing ones
• Created page layouts, search layout to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Developed and deployed workflows and approval process for new job openings and hiring as per teh management policies.
• Created e-mail templates and used teh in workflow and approval process and maintained user profiles, roles, and created permission sets, sharing rules.
• Worked on SOQL and SOSL queries to store and download teh data from Salesforce.com platform database.
• Good experience in working on Eclipse IDE with Force.com Plug-in writing business logic in Apex programming language.
• Developed Apex Triggers, Apex Classes and Test Methods and worked with GitHub.
• Involved in Agile estimation (story points), SPRINT planning, Daily SCRUM, SPRINT reviews.
• Good experience in working on Eclipse IDE with Force.com Plug-in for writing business logic in Apex programming language.
• Integration of Applications with Salesforce.com using SOAP, REST web services API.

Environment: Salesforce.com, Apex, JavaScript, SOQL, SOSL, GitHub, Eclipse IDE, Agile, Visual Force Page.

Confidential, Herndon, VA

Salesforce Developer

Responsibilities:

• Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities
• Developed several Triggers, Apex classes and Visual force pages as part of teh application development
• Created Custom Objects and defined lookup and master-detail relationships on teh objects and created junction objects to establish many-to-many relationship among objects.
• Created various profiles and configured teh permissions based on teh organizational hierarchy requirements
• Implemented teh requirements onSalesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Experienced in teh use of Data Loader and scheduling timely data backup operations using Apex scheduler
• Implemented Escalation rules, Automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Configured federated login to ensure dat single sign on in implemented across teh company
• Enabled Salesforce connections between partner sales force orgs and teh client's org.
• Good knowledge in Creating Formula Fields, Validation Rules, Workflow and approvals for teh Flexibility and functionality of force platform application.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects
• UsedSalesforceChatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient
• Performed Data Migration from legacy system to Force.com with knowledge of Data Mapping and also Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Data Loader, Eclipse IDE Plug-in.

Confidential, Richmond, VA

TEMPPrincipal Requirement Analyst

Responsibilities:

• Lead and facilitated Requirements Gathering sessions.
• Used RUP to manage teh huge undertaking in 3 months iterations.
• Wrote mapping documents for IAM and RBAC aligning teh various physical and logical assets and level of access allocated.
• Eliminated paper access request forms. Gathered requirements and worked with Access Management team and business owners to make applications’ user access requests managed through teh Corporate’s Identity Access Management (IAM) System.
• Identified, elicited and gathered requirements for identity access management applications, and assisted with analysis and resolution of development problems.
• Defined teh solution scope, product strategy and roadmap for secure email, Identity Access management.
• In-depth understanding IAM and RBAC from regulatory perspectives on teh rules set by NERC.
• Used Oracle Identity manager to implement teh IAM functionality with teh NERC regulations in teh backdrop. Created detail business rules for configuration, to prevent any NERC audit deviations.

Confidential, Arlington, VA

Senior BA Salesforce

Responsibilities:

• Study and understand teh legacy mainframe system intended to be replaced in a phased approach.
• Mainframe processes were involved in highly complex and mission critical tasks on a daily basis.
• Used tools like Erwin to create detailed Data Flow chart and E-R diagrams to detail teh nature and relationships between data.
• Wrote requirements for SQL upgrade for NEB redesign project.
• Worked extensively on Wireframes and Prototypes to get approvals for UI of teh system under development. dis was done to provide end users with teh look and feel before final delivery.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Leading teh Story prioritization and Sprint planning meetings.
• Created Application Requirement Specification documents derived from detailed requirement gathering sessions.
• Created POC (proof of concepts) to visually show teh clients teh look n feel of teh changes in order to get a final approval.
• POC’s created in HTML using tools like Dreamweaver.

Confidential, Washington, DC

Senior Business Analyst

Responsibilities:

• E-Auth project was designed as a single point of authorization.
• E-Auth managed teh roles of each employee to enable varied levels of access.
• E-Auth also managed Additions of new accounts (New hires or transfer to teh team), deletion of accounts (retirement or death) and modification in roles of existing accounts (Promotion or change of roles)
• Used CRM Dynamics as a COTS solution for a dashboard solution.

Confidential, Denver, CO

Business Analyst

Responsibilities:

• Involved in understanding teh “As-Is” business process and teh rules. Created models of "As-Is" and "To-Be" business processes and associated narratives.
• Used teh guidelines and artifacts of teh Rational Unified Process (RUP) to release multiple iterations of teh deliverable over teh span of teh project lifecycle.
• Worked on Multiple project on either teh upgrade of existing application or on teh merger of Wachovia and Confidential applications.

Confidential

Business Analyst

Responsibilities:

• Worked with different business users to develop Vision Document and Business Requirement Specifications and gathered Business and Functional Requirements.
• Extensive interaction with offshore team to get work done.
• Documented teh AS-IS Business Workflow adhering to UML standards.
• Participated in JAD Sessions for gathering requirements from SME’s. Played teh role of a Facilitator as well as Scribe in teh JAD session.