SUMMARY

• A competitive Consulting professional having 8+ years of relevant experience and functional expertise in Business Development, Program Management, Vendor Management, and Paralegal & Contract Management in Telecom and IT consulting industries.
• Provided oversight and management of the contract lifecycle, including but not limited to drafting, modification, amendments, renewals, and terminations of all IT contracts.
• Managed the complete contract lifecycle from negotiation, initial drafting, Business, Legal and other stakeholder approval, execution, and ongoing compliance.
• Administration of various kinds of contracts, negotiation and formulation of contract/subcontract agreements, MOUs, in alignment with legal and Paralegal duties, sourcing and procurement.
• Assisted in compilation claim documents essential for dispute resolutions in arbitration, mediation, and other forums.
• Onboarded new suppliers required for contract transfers to client systems. Communicated with supplier to obtain relevant documentation required to onboard supplier including W8/W9, Supplier Diversity Forms, Payment Terms, Industry Type, Banking Verifications etc.
• Maintenance of centralized file, storage, and document system for all contract - related material. -Support company-wide inventory of all applications (researching, assessing, and contract) and vendors.
• Experienced in Managing multiple teams and projects across locations (India and US) with both Technical and Non-Technical team.
• Closely Monitored vendors for reaching and maintaining to meet SLAs terms and conditions. Coordinated with the payments team to managed cut-over PO process for supplier assignments.
• Provided regular updates on status of contract and supplier transitions to the client contract management system.
• Developed and lead ongoing continuous improvement initiatives to improve quality and cost.
• Supported vendor escalations and lead corrective action plans. Foster an environment of collaboration, engagement, and high performance
• Excellent working noledge on the various tools and utilities like MS Suite (MS Word, MS Excel, MS PowerPoint) Tableau, JIRA, SharePoint, Conga(Document mgmt. Sys),MS Visio, Scrum, Agile & Waterfall Methodologies, G suite. Adobe Acrobat

PROFESSIONAL EXPERIENCE

Confidential

Vendor/ Contract Analyst

Responsibilities:

• Evaluated performance and proactively provide feedback to vendors to increase customer satisfaction.
• Lead regular calls with customer service aimed at identifying and solving top issues affecting the customer’s experience.
• Facilitated collection & maintenance of ancillary documentation, such as W-9, CA-590, certificates of insurance, company profile, etc.
• Tracked and maintained external customer online portals to upload and maintain company information and documentation.
• Prepared family and employment-based adjustment of status, and consular processing.
• Responsible for preparing a wide range of immigration applications/petitions/benefits including Permanent Residence, Adjustment of Status, Citizenship, H-1B, H-4, and LCA's.Prepared and submitted H-1B extensions.
• Assisted with initial client interviews to obtain relevant case data and aided with determination of case issues and development of necessary strategies
• Drafted legal correspondence; researched regulations and guidelines utilizing office library as well as online resources and applied results in response to time sensitive RFE's.
• Compiled, updated, organized as well as maintained petitioner and beneficiary database (Tracker & ZOOM)
• Managed assigned cases and assisted Attorneys to meet deadlines by preparing affidavits, drafting forms, and organizing legal documents and files
• Responsible for calling the United States Citizenship and Immigration Services (USCIS) for case updates or issues with pending cases, RFE .
• Communicated tasks, decisions, and processes in terms of the big picture and cross-departmental impacts to vendors effectively.
• Reviewed and analyzed regular reports to monitor programs and identify issues. Evaluate needs for any additional data or reporting. Working with the Technical Architects, Subject Matter Experts, project engineers to understand the business requirements to understand the user need and making sure all the vendor proposal is meeting the requirements.
• Gathering information from multiple sources and critically evaluating it, reconciling conflicts, disseminating high-level information into details and distinguishing user requests from their true needs.
• Assisted with managing contracts for our varied book of business, including master service agreements, statements of work, amendments, NDAs, purchase orders, and related legal agreements

Environment: Agile Methodology, MS Office, Documentum, CRM, SharePoint

Confidential, Hartford, CT

Program Analyst

Responsibilities:

• Leveraged high order communication and negotiation skills to effectively engage with business owners, end users and vendors on contract procedures, terms and conditions, disputes, periodic contract reviews, and other management areas as required.
• Assisted in the project of SharePoint 2010 functionality for portal hosting, collaboration, and business intelligence integration.
• Ensured all contract activities are tracked to continually monitor efficiency and cost effectiveness of each IT contract.
• Analyze user requirements, manage, and communicate requirements throughout the project life cycle, perform Gap and Impact Analysis against requirement specifications to determine fit.
• Build, maintain and enhance relationships with suppliers, clients, and internal/external stakeholders.
• Study existing information processing systems to evaluate effectiveness and develop new systems to improve production or workflow.

Environment: MS Access, Windows 2000, HTML, MS Project, Sharepoint2010

Confidential

Program Manager

Responsibilities:

• Projects in the areas of application development, change management & importantly Wide Area Network. Projects under WAN involved WAN rollout, MPLS Migration, Network management, DC-DR setup, WAN deployment & Network Support for WAN. This application was developed to connect all the TML dealership with HO through different telecom instrument.
• Prepared the reports, analysis various implementation, keep update from the OPS and Planning and provide feedback for better implementation.
• Worked closely with project sponsor, cross-functional teams, and assigned project managers to plan and develop scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
• Managed program and project teams for optimal return-on-investment, and coordinate and delegate cross-project initiatives.
• Identified key requirements needed from cross-functional teams and external vendors.
• Developed and manage budget for projects and be accountable for delivering against established business goals/objectives.
• Worked with other program managers to identify risks and opportunities across multiple projects within the department.
• Analyzed, evaluated, and overcome program risks, and produce program reports for management and stakeholders.
• Responsible for project procurements, contract management and vendor management.

Environment: MS Access, Windows 2000, HTML, MS Project

Confidential

Program Manager

Responsibilities:

• Negotiated contracts for professional services, hardware and software with vendors such as; Dell, CISCO, Microsoft, Airtel, HCL
• Managed RFP processes for all purchasing initiatives to include obtaining supplier bids/proposals, performing cost analyses, reviewing supplier qualifications and awarding business to the most qualified supplier.
• Facilitated the procurement, under minimal direction, of IT and telecommunication systems hardware, software, and services.
• Designed and implemented best practices for cost savings programs. Also act as a SPOC to manage multiple corporate accounts/clients so as improve business and delivery quality.
• Worked with users and business analysts to define and design test scenarios and test data. collaborated with other teams, IS and the business, to understand their operational support needs and ensured business processes and infrastructure is developed in an effective, quality and compliant way.

Environment: Windows, MS Office, MS Visio, MS Project, Outlook

Confidential

Business Development Manager

Responsibilities:

• Developed the business case, recommend methods for achieving solution, and liaison between the users and the project team.
• Created Process workflows, Functional Specifications, and Project Initiation documents, conducted Joint Application Development (JAD) sessions to identify holders based on descriptive data and developed Use Cases and Activity Diagrams for the same.
• Managed and retained relationships with existing clients and while continued working towards adding new client base for the organization.
• Demonstrated an in-depth noledge of business products and value proposition and offered to the client.
• Worked closely with Business leaders to make business proposals, Negotiating with stakeholders. Identifying and mapping business strengths and customer needs.
• Worked closely with contract/Legal Team for Drafting and reviewing contracts. Reporting on successes and areas needing improvements.

Environment: Windows 2000, MS Project, Outlook, MS Office

Confidential

Account Executive (Business Development)

Responsibilities:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue, had worked as the focal point for the client relationships to maintain, develop the work relationships in order to retain revenue streams and discover business opportunities for incremental revenues.
• Reviewed all major deliverables (i.e., Strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
• Ensured dat client issues are dealt with in an efficient manner, informing the Account Director or Managing Director of any problems dat may arise.
• Responsible for contract formulation and its renewal, Change Orders and payment collections.
• Provided regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.

Environment: Windows 2000, MS Project, MS office