SUMMARY

• Having 7+ years of IT experience of which 2 year in all phases of Software Development Life Cycle (SDLC) which involves requirement gathering, requirement analysis, implementation and enhancement of projects in sales force applications. Having 3+years in application support as an admin and developer and 1 year of experience in production support and 4+ years of best and strong experience in Salesforce Integration.
• Code management and maintain designing /build documentation with very complex UI behavior and very complex back - end business logic.
• Firewall security policy implementation and monitoring.
• Installation, deployment, Analysis and troubleshooting of Firewall Technologies me.e. Checkpoint, Fortinet, Palo - alto, Cisco ASA, F5 (LTM).
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, permission sets, groups, Queues, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layouts to support vital business functions.
• Provided training for new Roche users and updates for others per new releases/capabilities.
• 2+ years of extensive hands-on experience on APEX, triggers etc.With Knowledge on Lightning component is a plus
• Worked on Salesforce Platform to build Mobile App by enabling Lightning Components to make Lightning Application.
• Ensure reporting is created and structured to inform Management on the performance of their teams and the businesses.
• Assisted in performing and executing functional testing, developing use cases, test scripts, and translate these for usage in automated regression testing.
• Provided remote training through creating training materials and running training sessions.
• Trusted Advisor for Product Owner and Offshore team for technical problem solving
• Extensive experience in developing ApexClasses, Triggers, Visualforcepages, writing Workflows, Force.com API.
• Participate in end to end (integration) solution testing.
• Spent up to 50% of the time resolving end-user issues and assisting with training.
• Experience in customization Security Access, Workflows, Data Validation.
• Proficient in Data Migration tools like Force.com Apex data loader, Import Wizard, Sales force workbench and Demand Tools for salesforce.
• To design and implement new processes and facilitate user adoption. Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Trusted Advisor for Product Owner and Offshore team for technical problem solving
• Ability to articulate, ideate and share the technical solutions TEMPeffectively
• Extensive experience in designing of custom objects, page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Duplicate rules, Custom Tabs, Custom Reports, report folder, report extractions to various format and email generation according to application requirements.
• Proficient with understanding of CRM business processes - Account, Contact, Opportunity, Lead, Campaign, Activities, Case Management.
• Designed junction objects and implemented various advanced fields like Pick list, Custom Formula Fields and Field Dependencies according to application requirements.
• Having good Experience in lightning admin.
• Good experience in deployments through change sets and VS Code.
• Experience in sandbox creation and refreshments.
• Experience in App builder, lightning flow builder and community builder.
• Understanding of the SFDC data model, building custom object from schema builder and managing field records, creating master-detail and lookup relationships according to the functional requirement.
• Created training materials based on business requirements.
• Install, configure and maintain Check Point R77.3 on GAIA.
• Utilize FortiManager, Forticlient and FortiAnalyzer to maintain and optimize FortiGate firewalls.
• Provided support to 4000 Salesforce users worldwide and acted as the primary point of contact for end-user support.
• Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels.
• Having good experience in incident management and request management.
• Having great exposure on IT operations and support processes.
• Hands on experience in implementing Security/Sharing Rules, Permission Sets, Field Level Security, Record Level Security, Profiles and roles at different hierarchical level of organization.
• Experience with lightning flow, App builder.
• Having noledge on Batch apex and Schedule Apex.

TECHNICAL SKILLS

CRM: Salesforce.com

Languages: APEX, Agile, SOQL and Visualforce

Operating Systems: Microsoft windows family

IDE & Other Tools: Data Loader, Workbench, Demand Tools, HPSM and Service Now

Salesforce.com Technologies: Force.com, APEX, SOQL, Visualforce, Apex Data Loader, Workbench and Demand Tools, Creating and customization objects, fields, Record Types, Workflows, Approval processes, Validation rules, custom page layouts, custom fields and sharing rules.

Database Tools: SQL, TSQL, PL/SQL, Procedure, Function and Trigger, Index and Sequence, Microsoft Access Query, Report and Form

PROFESSIONAL EXPERIENCE

Confidential, NJ

Salesforce developer

Responsibilities:

• Assisted 5000+ end users on daily basis and been interacted with all stakeholders.
• Customized Security Access, Workflows, process builder and lightning flows.
• Worked on various standard objects including Accounts, Contacts, Leads, Campaigns, Campaign members, Opportunities, Cases and Custom Objects.
• Created and modified lightning paths for various objects and Served as primary system administrator for the Salesforce.com environment. noledge in software development methodologies like Agile/SCRUM AGILE and project management principles.
• Performed Data Analysis of existing data through SQL
• Experienced using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Worked on Data migration using tools like Data Loader, workbench and Demand Tools.
• Created various Reports (summary reports, matrix reports and joined reports) and pie charts and dashboards in classic and lightning.
• Normalized and De-normalized Databases
• Created Database and Table ER diagrams.
• Also created Data Dictionary in Excel and in Oracle Database and extensively worked on DML, DDL and DCL statements
• Strong experience to gather data requirements. Worked closely withsalesteamand business analysts to perform detailed analysis of business and technical requirements and design solution by customizing various standard objects of SalesForce.com (SFDC).
• Exposure to Salesforce1 and Lighting components and working experience on the Confidential App Cloud in designing the enterprise apps with the new Lightning Experience which combines the new Lightning Design System, Lightning App Builder and Lightning Components
• Assisted business stakeholders during UAT and QA team in regression testing and analysis of the applications.
• Complete regular internal system audits and prepare for upgrades
• Having noledge on ITIL process and improved case management which helped in better forecasting and problem management.
• Automated User activation and deactivation using apex to reduce manual efforts which in return saved billing for the client.
• Automated Data migration to reduce no of tickets per month for data migration which saved much cost to the company.
• Created triggers and apex classes by creating Strong Confidential ecosystem noledge and integration components (APIs, Apex controllers, Apex Web Services, data loaders, etc.) including performing multiple complex data migrations and integrations to Confidential Actino Grid, developing macro’s, creating widgets, customizing console components and using Flow.
• Modified lightning components.
• Created and modified test classes

Environment: Saleforce.com platform, Apex, Salesforce.com Data Loader, Workflow & Approvals, Process builder, Lightning flow, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox, Eclipse IDE Plug-in, Change sets.

Confidential, VA

Salesforce administrator

Responsibilities:

• Created and maintained profiles, roles, permission sets, users, public groups, queues.
• Provided training for new users and updates for others per new releases/capabilities
• Assisted in performing and executing functional testing, developing use cases, test scripts, and translate these for usage in automated regression testing.
• Provided remote training through creating training materials and running training sessions
• Experience in customization Security Access, Workflows, Data Validation.
• Extensive experience in designing of custom objects, page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format and email generation according to application requirements.
• Worked on various standard objects including Accounts, Contacts, Leads, Campaigns, Opportunities, Cases and Custom Objects.
• Experience in developing Managing subscriber data, import and segmentation using a combination of Salesforce Confidential tools and database queries
• Working with Marketing managers and converting their strategy into implementations using Confidential .
• Responsible for technical coordination including email QA in html, writing SQL query and AmpScript logic and
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and record types.Excellent understanding of Salesforce.com in terms of Organization hierarchy, Roles, Profiles, Users, object level security, field level security, record level security and sharing rules
• Created workflow rules and defined related tasks, email alerts and field updates.
• Support the data migration and data export activities through various business centers using Apex Data loader
• Involved in data migration through data loader, Import Wizard and workbench.
• Create various Reports (summary reports, matrix reports and joined reports) and pie charts and dashboards.
• Involved in project documentation review cycles and followed-up for reviews to see them through to completion.
• Experience in managed package installation and upgradation.
• Work closely withsalesteamand business analysts to perform detailed analysis of business and technical requirements and design solution by customizing various standard objects of SalesForce.com (SFDC).
• Assist business stakeholders during UAT and also QA team in regression testing and analysis of the applications.
• Altered and wrote SQL Views, SQL Script, Stored Procedures, Function and Triggers, Index and Sequence using PL/SQL
• Experience in Email/SMS/Push marketing.
• Experience working with various companies across multiple disciplines including finance, software, and retail
• Develop apex program and apex triggers for various functional needs in the application.
• Code deployment was done using the Eclipse IDE.
• Implemented Email-to-case functionality on a custom object.
• Developed custom assignment rules for routing cases to different queues and teams.
• Involved in design, Development, planning, testing of Sales force cloud services.
• Design and deploy Custom tabs, Custom objects, Page Layouts, Components, Visual force pages & etc.
• Validation rules, Approval processes and Auto-Response rules. Add custom fields to objects and added
• Custom functionality using custom controllers and extensions.
• Use Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Apex, Visual force, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox, Eclipse IDE Plug-in.

Confidential, Danbury, CT

Salesforce administrator

Responsibilities:

• Experience in customization Security Access, Workflows, Data Validation.
• Extensive experience in designing of custom objects, page Layouts, Workflow Alerts & Tasks, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, report folder, report extractions to various format and email generation according to application requirements.
• Created and maintained profiles, roles, permission sets, users, public groups, queues.
• Provided training for new users and updates for others per new releases/capabilities
• Assisted in performing and executing functional testing, developing use cases, test scripts, and translate these for usage in automated regression testing.
• Provided remote training through creating training materials and running training sessions
• Worked on various standard objects including Accounts, Contacts, Leads, Campaigns, Opportunities, Cases and Custom Objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships and record types.
• Created workflow rules and defined related tasks, email alerts and field updates.
• Support the data migration and data export activities through various business centers using Apex Data loader
• Involved in data migration through data loader, Import Wizard and workbench.
• Create various Reports (summary reports, matrix reports and joined reports) and pie charts and dashboards.
• Involved in project documentation review cycles and followed-up for reviews to see them through to completion.
• Experience in managed package installation and upgradation.
• Work closely withsalesteamand business analysts to perform detailed analysis of business and technical requirements and design solution by customizing various standard objects of SalesForce.com (SFDC).
• Assist business stakeholders during UAT and also QA team in regression testing and analysis of the applications.
• Develop apex program and apex triggers for various functional needs in the application.
• Validation rules, Approval processes and Auto-Response rules. Add custom fields to objects and added
• Custom functionality using custom controllers and extensions.
• Use Sandbox for testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox.