SUMMARY

• Software architect with 35 years of experience in analysis, design development, testing, and maintenance of complex business applications in a mainframe environment
• Sound knowledge of travel industry including, Cruise, hotel, tours, pricing, inventory, availability, financials, yield management, data warehouse and yield management, applications.
• Expertise in Production support, scheduling, CPU load Management.
• 20 years’ experience as Manager of the Production Support team responsible for CPU health application maintenance, incident response, problem triage, resolution and providing root cause analysis.
• Managed production support teams responsible for CICS On - line, Batch and APL/XML applications.
• Interfaced with business executives and stakeholders, gathering specifications, prioritizing, and setting timelines for delivery.
• Authored business requirements, including data requirements and design.
• 24 x 7 Support for global business units and operating companies around the world including Confidential.
• Ensuring SOX and compliance is adhered to.
• Organize intake of incident tickets and service request tickets, prioritize, assign and track through deployment.
• Instituted and organized Agile collaborative processes to accommodate an vastly changing and evolving environment.
• Responsible for CAPEX and OPEX budgeting
• Regularly work with vendors for software upgrades and productivity improvement innovations.
• Experience with change management associated with system implementation, replacement, and major enhancements
• Set performance goals for team members, review performance outcomes, provide feedback for career growth.
• Reported to Director of Enterprise Applications

TECHNICAL SKILLS

• OS/390
• Z/OS
• JCL
• COBOL
• CICS
• DB2
• IMS DB
• VSAM
• TSO/ISPF
• File-Aid
• MainView
• SCLM
• SDSF
• Abend-Aid
• File-Aid
• Control-M
• ZEKE
• JIRA
• Control-M
• SyncSort
• AFT
• Xpediter
• Secure FTP
• PKZip
• PGP Encryption
• Confluence
• MSTeams
• Web Service
• API
• XML
• JSON
• MS Excel
• Word
• Visio
• Microsoft Project and PPT’s
• Daptiv
• Project reporting/tracking
• ServiceNow Incident change management system

PROFESSIONAL EXPERIENCE

Confidential

Manager Production Support

Responsibilities:

• Orchestrated integration of several operating Cruise Line Brands reservations systems into the Confidential .
• Each was a unique, complex project requiring gap analysis and IT solutions that coincide with each brands business rules and capabilities of acquiring new hosting application( Confidential ).
• Manager Production Support Implemented support teams both on-site and off-shore.
• Managed a team of 3 project leads with 30 developers using onsite/offshore global delivery model to improve efficiency, increase productivity and reduce cost.
• Provide hands on Support for seven separate Batch cycles with 24x7 on-call responsibilities.
• Maintained all CICS functionality and batch for Princess Tours.
• Made monthly trips to Seattle office, meeting with business stakeholders, gathering specifications, on the spot problem solving, and prioritizing work.
• Interviewed, hired, and trained staff for production support duties.
• Teams comprised in three areas, CICS, Batch and API/XML
• Responsible for Incident response, batch scheduling and load balancing.
• Keenly analyzed CPU monitoring, application maintenance, performance tuning on large and small scale projects.
• Guided staff in debugging techniques and tools.
• Created mechanism for auto notifications to on-call support personnel of key jobs and application failures.
• Set up 24x 7 rotation support duties.
• Support for 7 brands (Regions) of the Confidential hosted reservation system.
• Worked closely with system team to identify robotic and/or nefarious traffic into the res applications from outside sources.
• Set up throttling rules to regulate traffic.
• Created and maintained data extracts for each of the seven companies data warehouse applications.
• Created data extracts which company web booking engines
• Responsible for set up third party agencies interfacing through the corporate API, as well as the GDS’s Sabre and Amadeus.
• Prepare business specifications, for several large and small projects to the programming staff.
• Responsible for intake of incident tickets, request tickets, and business changes requests.
• Prioritize, assign, track, provide updates and report status.
• Reported to executive management of complete weekly status and summary of teams’ progress.
• Responsible for PCI and PII compliance and ensuring stored data meets legal and industry privacy laws and standards.
• Responsible for all application certification testing subsequent to system upgrades and patches.
• Coordinated testing effort with Operations, Technical Support, applications and end users.

Confidential

Senior Programmer / Analyst

Responsibilities:

• Member of Store Systems team responsible for inventory control, seasonal trend analysis, and reordering.
• Customized code and administered upgrades and patches to the software.
• Created series of custom batch reports.
• CICS and batch application, VSAM based. Series/1 and AS400 store site interface.
• Production Support Led support team and coordinated 24 x 7 support for immediate problem resolution.
• Responsible for incident response, analysis, solutions, short and long term fixes, and restarting jobs.
• Coordinated problem management from inception to resolution, to implementation to root cause analysis while working with systems and operations staff