SUMMARY

• Over 8+ years of IT industry experience, wif Salesforce.com CRM development using visual force Pages, Lightning (Aura, LWC), Apex as Administrator and Developer.
• 3+ Years of experience in service cloud and 2 + years of experience in Sales and Community cloud.
• Well versed wif CRM processes like Sales, Marketing, Customer service, Customer support, Business processes, and recommended solutions to improve using SFDC.
• Experience in teh complete life cycle of project development (SDLC) and in working wif ASM.
• Experience in implementation of salesforce.com applications likethe Sales, Marketing, Service, and support Modules.
• Familiar wif Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically wif Steel Brick CPQ.
• Good knowledge on Technical and Functional aspects of Salesforce.com, on - demand package.
• Proficiency in building Data Model and implementing business logic.
• Extensive experience usingSalesforceAdministration (SFA), Profiles, Creating Roles, Page Layouts, Org-Wide default, Sharing rules, Workflows, Approval Workflow, Reports/Graphs, and Dashboards.Experience in data migration using Import wizard and Apex Data Loader.
• Working knowledge in generating Report types, Reports, and Dashboards to analyze teh data Extensive experience in lead case management (Web-to-Lead, Email-to-Case).
• Highly proficient in designing Apex Classes, Custom Visual Force Pages, Custom Controllers, Triggers, Custom, and Visual force Tabs, Custom Objects, Standard, and Custom Reports and Dashboards
• Worked extensively on managing Products, Categories, Product Attributes, and defining Product Visibility for Vlocity CPQ. implemented custom Vlocity Omniscript pages for customer information and developed email templating and also batching of outgoing emails to prevent exceeding Salesforce limits to allow Field Service roll out to scale up. Design and build data integration processes (Java/Spring, Salesforce REST web services, Vlocity etc) and loading of initial groups of customers/affiliates.
• Optimize and improve teh overall runtime of Omni scripts, Data Raptors and Vlocity Integration Involve in developing Vlocity Omniscript, Lightning component, Vlocity template, triggers and apex classes based on teh requirements. Involved in teh development of Complex .
• Experience wif Zuora, Sage and Cloudcraze.
• Working in integration of salesforce portal wif E-commerce(Cloudcraze).
• Experience in building B2C confidential application through salesforce Couldcraze.
• Expertise in Apex programming language, Apex triggers, Apex Scheduler, Batch Apex, Apex Web service.
• Hands of experience in writing Test classes, Debugging Apex code, SOQL, SOSL and Aggregate queries in Apex Classes and Triggers
• Installed Apps from AppExchange, Configured and maintained User Security Permissions in compliance wif organizational needs
• Experienced in integration ofSalesforce.com wif external applications by using Web Services API, Metadata API, SOAP, REST and O Auth 2.
• Expertise in working wif Force.com Plug-in and Eclipse IDE for writing business logic in Apex programming language.
• Define Strategy, Vision and Roadmap for Salesforce implementation.
• Salesforce Org assessment and recommend best practices.
• Expertise in complete Lightning platform stack (Lightning, Apex, Visualforce and APIs).
• Experience in Sales Cloud, CPQ, Service Cloud and Field Service Lightning (FSL),Health Cloud.
• Knowledge on Instant Analytics.
• Expertise inLightning app builderand implemented new application based on Lightning to has compatibility of teh app in mobile, Tab and Desktop versions.
• Experienced inSalesforce.com Live Agent Console setup in Service Cloud and experienced inSalesforce.com Marketing Cloud.
• Strong knowledge of Salesforce standard data structures and familiarity wif Force.com Explorer, Force.com Migration and Force.com Excel connector
• Proficient in creating Custom Objects, Custom Fields, Custom Tabs, Pick list, Profile Based Page Layouts, Custom Reports, Work flows, Relationships, Record types, Validation Rules
• Worked extensively on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards
• Experience wif databases such as Oracle and My SQL and Hands on programming skills in JAVA and J2EE technologies
• Proficiency in web technologies like HTML, XML, CSS, JavaScript, WSDL, and SOAP.
• Experience in working wif Eclipse IDE wif Force.com Plug-in environment for writing Business logic in Apex Programming Language.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work environment. Versatile team player wif excellent analytical and presentation skills.
• DevelopedLightning Component Frameworkand builtLightning componentusingaura framework.
• Knowledge onSalesforce Process Builder,Lightning UI/UX,app builderand creatingVisual Workflows, salesforce supportcommunitiesandChattergroups.

TECHNICAL SKILLS

Salesforce.com Technologies: Apex Language, Lightning Application, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages/Components & Controllers, S-Controls, Apex Web Services, Apex Data Loader, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Force.com Eclipse IDE Plug-in, Workflow rule, Approvals, Case Management Automation.

Programming Languages: Java (J2SE, J2EE), C#.Net, PL/SQL, Perl

Business Processing: Service Requests and Activities, Opportunities, Quotes and Proposals, Order Management, Campaign Management, Case Management, Contract Management, Pricing, Approval, Partner Deal Registration, Data Cleansing, and De-duplication, Agreements and Entitlements.

Scripting Languages: HTML, XML, Java script, CSS

Web Services: WSDL, SOAP/REST API

Databases: Oracle 10g, 11g, MySQL, Microsoft Access, SQL Server 2000/2005/2008

Packages: MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Macromedia Dreamweaver, Rational Rose, Google Drive, Eclipse IDE

ETL/Integration Tools: Apex Data Loader, Informatica, Boomi, Cast Iron, Force.com Workbench, TIBCO.

PROFESSIONAL EXPERIENCE

Sr. Salesforce Developer

Confidential, Deerfield, FL

Responsibilities:

• Interacted wif various business user groups to identify gaps between business needs and standard application functionality, design and documented solutions that fill teh gaps.
• Created modern Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Usage of Wave Analytics for teh cloud gestures.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Worked wif Confidential Health care and Confidential Oil and Gas as Project Manager/ Scrum, was POC for deliverables.
• Implemented Scrum methodology in teh project and delivered applications wif lesser defects and mentoring, associates in scrum process.
• Designed, developed, and deployed Apex Classes, Controller Classes, Extensions, Apex triggers and API integration for various functional needs in teh application using teh Eclipse IDE.
• Engaged wif teh sales team and business analysts to gather business and user requirements.
• Provide solution design to implement teh requested functionality in Salesforce.
• Configure Salesforce objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Community/ Portal functionality in Cloudcraze.
• All salesforce CRM licenses to operate Cloudcraze.
• EnabledAura Framework, by addingAura AttributesandAura Handlers for Eventsto focus on Logic and Interactions in Lightning Applications.
• Created Lightning web Components using teh HTML elements and modern JavaScript.
• Worked on CRM platform environment of SFDC Sales Cloud and Service Cloud modules.
• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.
• Experience using Salesforce Data Migration using Data load tools: Workbench, Jitterbit, Data Loader, Informatica, Apex Data Loader and Salesforce API Data Loader.
• Experience in running Confidential services on AWS infrastructure and Virtualization Based technologies.
• Moved all servers from in-house server to cloud based AWS wif Salesforce.
• Worked on Salesforce Community cloud like how to engage wif employees, customers, partners.
• Experience in Administration, Configuration, Implementation (Soap API, Rest API and Meta data API as Call in and callout services) and Support of Salesforce CRM and Salesforce SFA applications.
• Configuresalesforceandmarketingcloudintegration user along wif configuration insalesforce.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components.
• Designing Front-end using Dynamic Visual force pages, Components, Aura Components using HTML5, CSS 3, JavaScript, jQuery, Bootstrap, Media Queries, LDS.
• Developed Lightning Component Framework and built Lightning component using Aura framework.
• Used Visual force components like Page Block, Command Buttons, Action support, Action Function Managing data, enhancing end user productivity, and expanding Salesforce CRM.
• Coordinated and Engineered enterprise change management processes for DevOps using GitLab, Jenkins, Atlassian (Jira), Test rail (test management).
• Integrated Microsoft Outlook wif Salesforce CRM, which syncs email, calendar, tasks, reminders and 3rd party system using SOAP API.
• Created and deployed several web-service classes to push and pull data from 3rd party systems.
• Created triggers to invoke teh web-service calls.
• Used Jira defect tracking tool for maintaining of user stories and raising defects
• Created and deployed several reports for different user profiles based on teh need in teh organization.
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Created relationships among objects using Lookup and Master-detail relationships.
• Perform detailed analysis of business and technical requirements and developed teh Apex classes using other Platform based technologies like Visual Force, Force.com IDE
• Extensive experience on S controls, Visualforce pages and Page layouts according to teh Business requirements
• Developed Lightning apps using Lightning Components and made them compatible wif salesforce1 mobile app.
• Hands on experience on Salesforce Lightning for Customizing Reports and Dashboards for business use.
• Created mash up between Sales force CRM and Gmail through Force.com AppExchange's Email integration engine.

Environment: Saleforce.com platform, Aura Framework, Apex Language, Jenkins, Service cloud, Sales cloud, GitLab, Visualforce Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Lightning design system (LDS), Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Windows XP.

Sr. Salesforce developer

Confidential, Philadelphia PA

Responsibilities:

• Worked closely wif Business managers to understand teh Use Cases, Business requirements and further converted them teh technical specifications
• Involved in analyzing teh implementation gap between SalesforceClassic and Salesforce Lightning
• Worked wif Salesforce B2B commerce cloud.
• Developed Lightning Components and Lightning Apps to provide better and more interactive interfaces to help wif teh enhancement of Sales to End users
• Designed and developed Lightning Community website for Sales team using Lightning Community Builder, Lightning Components, Lightning Events, HTML, CSS and Lightning Controllers
• Integrated Providers system and Salesforce for Patient details and results to Providers, Fax system is automated increasing teh response by 40%.
• Implemented user interface using JavaScript and CSS on top of Visualforce
• Installed App Exchange applications including Eloqua, Zuora, DocuSign, InGenius, Forseva to leverage built in functionality and to serve business immediately
• Worked on Analytics Cloud
• Enabled Preview Thumbnails for all Lenses and Dashboard on Wave Analytics
• Wrote Custom Web service classes in Apex to integrate teh salesforce wif third party application by REST API, SOAP API
• Customized objects, page layouts, record types, workflows, validation rules, formula fields, reports, dashboards and chatter as per business requirements on Salesforce Lightning Platform
• Implemented CTI to serve both sales and service purposes for both inbound and outbound calls
• Wrote scheduled classes to perform teh data manipulations on nightly or weekly bases using teh batch apex
• Created teh APEX classes, custom controllers, controller extensions, visual force pages and APEX Triggers to develop teh custom functionality and meet teh business requirements
• Used GIT for version controlling system and used source tree as an UI to perform teh code push/pull operations
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of teh Apttus CPQ.
• Developed solutions on teh Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Used Sublime, Mavens Mate, GIT, force.com migration tool and Jenkins’s combination along wif script to develop code, maintain teh versioning and moving code around teh environments
• Defined sharing and visibility along wif roles, profiles, sharing rules and written apex-based sharing in few scenarios where it’s required to add sharing and team members
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
• Installed and configured Apex Data Loader and involved in migrating data into Salesforce application using Apex Data Loader through CSV files
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects
• Provided Post-Implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges
• Implemented Security and Sharing rules at object, field, and record level for different users at various levels of organization. Also created various profiles and configured teh permissions based on teh Organizational Hierarchy
• Executed various levels of Unit, Integration, User Acceptance and Operational Acceptance testing using test cases to prove that system conform to specifications of business and quality requirements
• Participated in weekly change control meetings and performed application and global impact analysis. DAP Directory integration for Salesforce.com
• Worked on SFDC, CRM, SFA and Billing Modules (Sales Process Automation, Lead and Marketing Automation, Mass Marketing Automation, Customer Care, Accounts Receivables, Credit Limit process, Collections, Rating, Billing, Discounts, Catalogues, Invoicing, Reporting)

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Market configuration and customization, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows.

Salesforce Developer/ Admin

Confidential, Henrico, VA

Responsibilities:

• Worked as enhancement team member and performed teh roles of Salesforce Administratorin teh organization
• Worked closely wif Sales team and Business analysts and performed detailed analysis of business and technical requirements and designed teh solution by customizing various Standard objects of Salesforce (SFDC).
• Involved wif Operations Manager and Users to determine business requirements, provide administrative support and design /implement solutions in Salesforce CRM.
• Involved in teh maintenance of teh previous versions of teh product by addressing bugs and client issues.
• Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
• Involved in analyzing teh implementation gap between Salesforce Classic and Salesforce Lightning
• Developed Lightning Components and Lightning Apps to provide better and more interactive interfaces to help wif teh enhancement of Sales to End users.
• Designed and developed Lightning Community website for Sales team using Lightning Community Builder, Lightning Components, Lightning Events, HTML, CSS, and Lightning Controllers.
• Created Profiles, Roles based on Organization Role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
• Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage teh Workflow & Approvals.
• Responsible for enabling Network-based security and organization-wide list of trusted IP address
• Worked on varioussalesforce standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created teh workflows for automated Lead Routing, Lead Escalation and Email alerts.
• Customized Page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization.
• Responsible for creating Sharing rules among all teh users in Different Roles and Subordinates
• Responsible for creating Queues, Workflows rules and Tasks to share and automate work to teh users in teh Queue.
• Created Unit test cases and coordinated change requests to drive teh business requirements during Integration and Testing stages.

Environment: Salesforce.com platform, Apex, Visualforce pages, Data Loader, HTML, Java Script, Eclipse IDE.

Java/Software Developer

Confidential

Responsibilities:

• Worked wif business teams on requirements gathering and estimating teh efforts for development using agile methodology to integrate business line of apps wif SOA in a seamless fashion.
• Developed teh UML Use Cases, Activity, Sequence and Class diagrams using Rational Rose.
• Extensively worked on business, front end and persistence tier using teh JSP, Servlets, Spring MVC and JSON.
• Developed user interfaces using JSP, jQuery, JavaScript, HTML5 and CSS3
• Used AJAX to implement some customizations which required dynamic behavior like controls dependent on user value selection on some other controls.
• Implemented Java multi-threading and thread handling issues during application development
• Developed application service components and configured beans using Spring IOC, creation of Hibernate mapping files and generation of database schema.
• Used Hibernate Query Language (HQL) features like Named Queries for querying teh database and using teh objects in data access layer.
• Develop innovative and quality solutions by making use of latest tools and technologies like Apache CXF, Spring Core and Spring AOP.
• Also participated in development of new features for teh core of teh application. This included converting teh company's current SOAP API to Restful web services.
• Extensively involved in teh development of backend Logics or data access logic using Oracle DB and JDBC.
• Developed stored procedures, triggers and functions wif PL/SQL for Oracle database
• Wrote Unit testing and Test suites using JUnit framework for testing teh application. Used SVN for version control and ANT for application build.
• Participated in weekly status meeting for providing teh development updates.

Environment: Java1.7, J2EE, Spring, Hibernate, jQuery, AJAX, JavaScript, Oracle 11g, JDBC, Apache CXF, RESTful web services, SOAP, Eclipse, WebLogic, JUnit, UML, JSP, JSTL, EJB, Servlet, Maven, ANT.