SUMMARY

• 7+ years of experience in Business, System, Gap, Risk Analysis, Business Re - Engineering, Functional Analysis, System Analysis & Design, Quality Assurance, Use Case Analysis and Data Modeling.
• Proven strength in problem solving, system analysis, Strong analytical and product management.
• Expertise in Software Development Life Cycle (SDLC) processes, Agile/Waterfall Methodologies and Project lifecycle.
• Experienced in Creating EPIC’s, Features and User Stories on Daily basis as per teh requirements.
• Experience in Gathering, Analyzing/ Interpreting into Applications/Users’/ Managing Requirement, Writing BRD’s & FRD’s.
• Facilitation of Joint Application Development (JAD)sessions and strong skills in user research and analysis of teh existing systems.
• Experience in interacting wif users and comfortable working wif multiple stakeholders, remote teams and in diverse groups.
• Excellent experience in Requirement Analysis, Design, and Maintenance of solutions facilitating and organise meets between developers and testers for clarification on requirements as grooming sessions.
• Presenting Product demos wif business/stakeholders.
• During teh sprints accepting teh User story’s during teh end of sprint if all teh criteria meet as defined in requirements.
• Following teh Definition of Done (DOD) for accepting teh user story’s during end of sprint story’s.
• Good experience in writing user stories in Jira, Version one, IBM RTC and Azure Scrum Board, and tracking teh status updating teh Jira wif sprint points and assigning to developer after teh discussion during teh planning.
• Hands on experience on creating queries on Jira filters for dashboard purposes.
• Experience on Data Analysis, Data Extraction, Data Manipulation, Data Profiling, Data Migration, Data Integration and Metadata Management Services.
• Worked wif testing team closely on teh review of Test Plans and Test scripts while testing for teh user stories.
• Providing Product Owners sign off during teh release after teh testing sign off are performed.
• Good understand of standard Sales force configuration dat include Flows, workflow rules, page layouts, Record Types, Approval Processes, Assignment rules, Validation rules, bulk Triggers, etc.
• Making decisions after talking to business in designing of custom objects, custom fields, Picklist, role-based page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Record Types, Dashboards, and Email generation according to application requirements and developing teh Visual Force pages.
• Hands on experience in implementing security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured teh permissions based on teh organizational hierarchy.
• Created customreportsanddashboardsusing Analytics and designedlenses, datasets, reports and dashboardsusingEinstein Analyticsforsales, serviceandmarketing cloudsby analyzingtrends, patternsandinsights.
• Strong knowledge & experience working in teams implementing Agile Methodologies.
• Good understanding of Software Development Life Cycle (SDLC) and Agile wif expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Closely working wif release management team to perform Production Deployment activities and coordinating wif Stakeholders for Validation & UAT.
• Experience in Salesforce lightning Design System, Visual force, apex classes wif substantial experience in Salesforce.com Administration
• Good understanding of cloud computing services and Proficient in dealing wif teh functionalities related to teh Service cloud, Sales Cloud, Commerce Cloud, Community Cloud and Marketing Cloud.
• Good understanding of Banking, Mortgage, Government and Healthcare domains.

TECHNICAL SKILLS

SalesForce.com: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Einstein Analytics, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types

Salesforce Tools: Force.com Data Loader, Force.com Connect for Outlook, Force.com Platform (Sandbox, and Production).

Web Development: XML, HTML, CSS, Visualforce, JavaScript

Operating Systems: Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix., Windows XP, Vista, 7and OS X (Mac)

Data Base: SQL Server, MYSQL

Other Tools: SharePoint Designer, InfoPath

PROFESSIONAL EXPERIENCE

Confidential, St.Louis,MO

SALESFORCE BUSINESS ANALYST

Responsibilities:

• Worked under Shared Platform team gathering requirements and creating user stories and acceptance Criteria.
• Worked on teh development of service cloud platforms for teh 6 different programs wif teh different teams coordinating teh requirements.
• This is Project is based on Service cloud and building cases on provider and Medicare and medicate.
• Invests time learning/enhancing skills related to CRM/Salesforce.comby active participation in technology users’ groups and professional organizations and formal training or degree programs.
• Build Custom components and integrated wif other network providers.
• Worked on Tech Debt Stories for teh code clean-up activities.
• Participate on project teams to design, configure, develop, test and release applications/components pursuant to business, architectural and/or service requirements. Design, configuration, development, test and release activity should be in alignment wif industry and BU best practices, guidelines and standards.
• Participate in operational support and maintenance of CRM/Salesforce.combased services. This includes consulting on or working incidents, service requests, defects, enhancements, upgrades, patches and service improvement initiatives.
• Interacted wif Product, Sales and Order processing teams for gathering teh requirements.
• Worked closely wif business team to understand their current process and worked wif them to write user stories for developing teh new Lightning application also Provided Salesforce related training to promote Sales, Service and Marketing Cloud for end users.
• Created, page layouts, custom fields, custom validations, and workflows to support teh new application and made sure these were lightning compatible as teh application was to be used in lightning.
• Administrated and monitored teh company’s salesforceCRM application.
• Involved in creating gap analysis document, clearly identifying teh data, business process and workflows of teh organization wif respect to salesforce.com implementation.
• Involved in gathering customer requirements from business user teams spread over teh Sales, Marketing and Customer service.
• Created custom reports and dashboards using Einstein Analytics and teh analytics platform to better assist in service and marketing services.
• Participated Designed developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Created Business Use cases exclusive to Web-to-Lead and Web-to-Case Visualforce pages using Salesforce Lightning components.
• Source-to-target mapping documents by analyzing data content and physical data structures in teh legacy and downstream applications. Develop mappings to enable data migration, application integration.
• Implemented multiple discounts and finance charge calculations on teh Opportunity.
• Provided teh sales teams teh option of generating multiple quotes and automated teh Quote acceptance process.
• Built teh deployment planning document and did teh production migration.
• Documented teh complete process flow to describe program development, logic, testing, and implementation, application integration,
• Created a custom order object to teh extensive order processing needs of teh business.
• Integrated teh Salesforce Order wif NetSuite Order.
• Helped teh Product managers to define teh products and cleaning up teh data.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Workflow & Approvals, Reports, Einstein Analytics, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, EAGAN, MN

SALESFORCE BUSINESS ANALYST

Responsibilities:

• Conducted JAD sessions, interviews, personal observations, and administered questionnaires to gather business requirements, make presentations of issues and keep end users informed of priorities.
• Created Business Requirements Document by emphasizing on documenting Assumptions, Dependencies, Constraints, RFP Requirements, Business Requirements, Key Business Indicators, Business Risk Assessment, and Critical Success Factors.
• Worked on teh change requirements from teh business on SFDC platform
• Worked on Agile and Scrum Methodology for Salesforce lightning implementation.
• Supported deployment wif teh developing team
• Worked on Custom objects, validation rules, sharing rules, page layouts, profiles, roles
• Implemented Community Cloud lightning components in working ability for conversion of visual force pages into lightning.
• Created whole new role hierarchies and moved all teh users to different roles and profiles according to new product types for teh business
• Created BRD document utilizing diagrams, scenarios and screens.
• Designed and implemented data integration modules for Extract/Transform/Load (ETL) functions.
• Perform UAT testing and created test cases for Business Users
• Provided Release note for all teh business users to make them understand about teh new functionality at teh time of deployment
• Being teh banking domain, worked closely wif compliance to ensure dat all teh users are getting required access to teh system
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com S-Objects Used it to read, extract, and load data from comma separated values (CSV) files
• Defined lookup and master-detail relationships on teh objects and created junction objects to establish connectivity among objects

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Jquery, Java Script, Reports, Dashboards, Apex Data Loader, Eclipse IDE Plug-in

Confidential

BUSINESS ANALYST / FUNCTIONAL ANALYST

Responsibilities:

• Conducted JAD sessions, interviews, personal observations, and administered questionnaires to gather business requirements
• Worked closely wif Technologies, Controllership, and Basel II PMO to drive accurate finance requirements to drive a well-controlled reconciliation process.
• Validated / updated documents per Basel II standards wif teh context of operational risk, teh standardized approach.
• Performed regression testing of teh Basel EAD model for teh entire OTC derivatives book between teh old and teh new regulatory capital models.
• Wrote specification per Basel II defined event type’s category: Internal Fraud, External Fraud, Business Disruption & Systems Failures, Execution, Delivery, & Process Management etc.
• Developed risk reports using SQL to conduct Stress Test and feasibility studies for data migration.
• Prepared Reference Data, Security master, Master Data requirements for data acquisition, data management and data distributions.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Created BRD document utilizing diagrams, scenarios and screens.
• Used logical and physical data modelling to structure and extract Market data for testing purposes.
• Analysed, Documented and managed end to end functional requirements, and obtain sign-off for functional requirements from necessary parties.
• Communicated teh power of teh Community Cloud to stakeholders and defining Salesforce lighting components to replace visual force pages.
• Extensively designed Data mapping and filtering, consolidation, cleansing, Integration.
• Developed project plans, test plans and test cases; performed UAT to ensure dat teh requirements.
• Develop source-to-target mapping documents by analyzing data content and physical data structures in teh legacy and downstream applications. Develop mappings to enable data migration, application integration.
• Followed up closely wif IT team to ensure dat technical design is according to functional requirements.
• Good understanding of Rational Database Management System and data integrity.
• Ensured dat all stakeholders are involved in Pre studies and definition phases.
• Wrote, develop, and communicated business requirements for teh implementation of business solutions and create functional business proposals and FRD (functional Documents) according to functional requirements and validated wif business.
• Interface wif teh business on functional aspects throughout teh project lifecycle. Utilized Agile Methodology in projects by using a SCRUM approach.
• Gathered and documented Non-Functional Requirements by emphasizing on documenting security requirements, data quality requirements, reusability requirements, testability and testing strategy, documentation requirements, maintainability, efficiency and robustness requirements, and usability requirements.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom.

Confidential 

BUSINESS & SYSTEM ANALYST

Responsibilities:

• Worked on Salesforce Community cloud like how to engage wif employees, customers, partners.
• Involved in designing test automation strategies, creating test scenarios, test harnesses, test plans and performed inspection of test scripts.
• Used Test Director to execute teh test plan, track execution against teh plan during testing and manage defects from inception to resolution.
• Involved in teh black box testing of teh Healthcare application and identified teh different test cases for regression testing.
• UsedSAS/STATsoftware for Statistical Analysis, procedures, and reports.
• Involved in creating test logs and Test Summary reports using Test Director and send them to developers.
• Tested teh data stored in teh database is correct wif teh halp of SQL queries.
• Interacted and worked wif teh development team to solve teh problems encountered in teh test scenario run.
• Implemented data migration using Informatica on demand.
• Coordinated testing efforts and allocation of resources to different modules to speed up teh process of execution.
• Documented and communicated test results.
• Reviewed business process, URS and functional requirements.
• Aided documentation of computer system validation lifecycle as per FDA regulations.
• Assisted in process modelling; conducted and participated in JAD sessions wif system users; halped wif design walkthroughs wif stakeholders for base lining architecture.
• Involved in detailing project mission, data process flow diagrams and timelines.
• Worked wif SQL queries for data manipulation.

Environment: Salesforce.com platform, Apex Script, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Jquery, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.