SUMMARY

• 8+ years of IT experience dat includes 7 years in Salesforce.com CRM Platform and 1+ years on development and design of Java based enterprise applications.
• Integration, customization, administration, development and data migration of CRM application Salesforce.com (SFDC) and Force.com platform.
• Customized page layouts for opportunity, contacts and accounts depending upon user roles and groups.
• Expertise in maintaining teh functional areas of case management, accounts, contacts, leads, campaigns, opportunities, dashboards and reports.
• Expertise in Force.com technology stack: APEX, Visualforce, SOQL, SOSL and experience in Apex language, Apex Trigger, Apex Class & Apex Web Service, Visualforce (Page, Component & Controllers).
• Experience in developing Apex classes, triggers, writing workflows, CSS, HTML and DHTML, JavaScript. Familiar with AJAX.
• Designed and deployed teh custom objects, custom tabs, entity - relationship data model, validation rules, workflow rules, auto-response rules, page layouts, components, visualforce pages to suit to teh needs of teh application.
• Used data loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Experience working across various SFDC implementations dat are covering sales cloud, service cloud, commerce cloud and Apttus CPQ.
• Configuring monitoring rules for teh server environment. Using NAGIOS V3. Deployment(CICD) Pipeline and proficiency in multiple databases like Oracle, MySQL and MSSQL.
• Hands on experience with solutions implementation, complex customizations, and configuring features available onsalescloud, servicecloud,commercecloud& app-exchange applications .
• Experienced working with various AppExchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS CPQ, Conga Composer and DocuSign.
• Experience in migrating source code repositories from between various version control systems like SVN to Git.
• Generated teh quotation word document from Salesforce.com and using teh feature of Apttus CPQ product.
• Proficiency in programming with different Java IDE's like Eclipse, IntelliJ, IBM RAD 6.x/7.x, WSAD.
• Experience of working with diverse database platforms including Oracle, SQL, PL/SQL, DB2, Microsoft SQL server, MS Access.
• Developed quote documents, also developed customized login screen for community user and functionality to redirect user fromSalesforcetoAPTTUSCPQ quote creation usingAPTTUSAPI's, APEX, visual force and trigger.
• Expertise in Salesforce and Outlook Integrations using Salesforce for Outlook & link point.
• Extensive experience with developing Apex classes, triggers and visualforce pages. Extensive experience with Force.com sites, partner and customer portals.
• Proficient in using tools like Force.com IDE, SOQL and SOSL.
• Experience in data loading using both web based and Apex data loader.
• Proficient in data migration from traditional applications to Salesforce using data loader utility and informatics on demand.
• Experienced using Web Services using WSDL, SOAP, and XML. Extensive knowledge of AJAX toolkit.
• Experience working across various SFDC implementations covering Sales cloud, service cloud, community cloud, marketing cloud,call center, chatter & app-exchange applications.
• Experience in developing both front end & back end applications using Java, Servlets, JSP, AJAX, EJB, Struts, Spring, Hibernate, JMS, JDBC, XML, Web Services.
• Good working knowledge in OOA&OOD using UML and designing use cases.
• Experience working in Spring Framework, Struts Framework and Hibernate framework.
• Experience in creating various reports (summary reports, matrix reports, pie charts, dashboards and graphics) and report folders
• Experience with customizing visualforce to align with salesforce new Lightning UI experience.
• Proficient in data migration from traditional applications to Salesforce.com using data loader utility. Experienced in working with integration tools like Informatica Cloud MDM and Cast Iron.
• Have exposure on Community Cloud.
• Realization of complex back-end developments under Salesforcecommercecloudtechnology.
• Experience with migration to Salesforce lightning process included Lite application customization, Lightning App builder and Lightning rollout.

TECHNICAL SKILLS

Salesforce Technologies: Sales force CRM, Sales force SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects.

Sales force Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform, Visual Workflows.

Languages: Apex, Java, C++, ASP.Net, VB.Net, C#, Python.

Scripting Languages: HTML, XHTML, PHP, JavaScript, XML, JSP, CSS.

Database: MySQL, SQL Server, Oracle 10g /11g, and PL/SQL.

Platforms: Windows, MAC, Linux.

IDE: NetBeans, Eclipse, Visual Studio.

Software: Microsoft Office7, Microsoft Visio, Open Office.

PROFESSIONAL EXPERIENCE

Confidential, PA

Sr Salesforce Admin / Developer

Responsibilities:

• Worked with business system analyst to provide recommendation and designed teh best solutions for implementing new business ideas.
• Experience in aura framework, Lightning components and Salesforce Lightning design system (SLDS).
• Created many Lightning components and server-side controllers to meet teh business requirements. Experienced in migrating teh standard and custom objects in standard experience to lightning experience.
• Used community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Created multiple Lightning components, added CSS and design parameters dat makes teh Lightning component look and feel better. Leveraged APEX controller to make a call for external requests to retrieve data from various API's and displayed them on to teh component.
• Has implemented Apttus CLM from scratch at accuracy. Merged various agreement documents to improve efficiency in administration and version control.
• Design SQL Server toSalesforceintegrationSSISpackages and schedule to run daily.
• Performed data migration from Microsoft CRM toSalesforce.com .
• Worked on application CI deployments & environment configuration using Puppet & Chef configuration management tools.
• Experience withcommercecloudproduct services and improve customer's impact.
• Used Lightning framework to integrate with legacy systems like SAP, Microsoft and oracle.
• Development, implementation and update focusing on Sales cloud and Service cloud.
• Developed SharePoint site with number of pages and integrated with salesforce.
• Experienceincommunitycloud. Worked on manycommunityto create branded sites dat connect customers, partners, and employees. Hands onexperience in lightning components for Lightningcommunit.
• Developed and deployed workflows and approval processes for custom objects for different request types as per teh requirement.
• Enhanced Apex class and visual force page to create a custom related list, showing activities for selected contacts or clients.
• Integrated Salesforce CRM and teh legacy system using cast iron integration systems
• Strong experience with CI (Continuous Integration) and CD (Continuous Deployment) methodologies using Ansible, AWS, Jenkins .
• Hands on experience withSteelbrickCPQto ensure pricing and quoting accuracy.
• Created and maintained reports and dashboards to provide fast access to key business metrics.
• Customized Salesforce.com user profiles by setting standard and custom objects layouts, custom app, field-level security, permission sets for client services and marketing.
• Customized Chatter objects and tabs to view progress and discussion on business process.
• Develop Database applications using technologies/tools like T SQL,SSIS,Salesforce, Visual Studio, Excel, SQL Server which integrates with data pipeline solutions for searching and viewing teh ingested data.
• Implementation of Apex Triggers, Apex Class for automation of teh business process on Account, Contact, Opportunity and Custom Objects.
• Worked on custom objects and fields for transactional and contractual information as aSteelBrickCPQbusiness analyst.
• Built CTI adapters with Salesforce CRM call center uses to integrate with their Salesforce Softphone.
• Implementation of batch classes, scheduled classes as part of teh business requirement.
• Integrated Salesforce.com with external systems like Oracle and SAP using SOAP API and REST API.
• Visual force pages using standard controllers, custom controllers, extension controllers & web services API. Creating new User Interface using JavaScript, HTML and CSS in Visual Force Pages.
• As an administrator implemented various advanced fields like picklist fields, master-detail fields, custom formula fields and defined field dependencies for custom picklist fields.
• Case assignment rules to direct teh case to appropriate group such as stories & PCS central support.
• Managed multiple market risk and credit risk development projects, led BI developments in BusinessObjects Webi and Universe,SSASOLAP cubes, ETL and data warehouse, and a risk reporting adjustment tool, and provided global production support to business users.
• Used SOQL & SOSL for data manipulation needs of teh application using platform database objects.
• Worked withSteelbrickCPQ(Apttus CPQ)on app exchange for pricing sales quotes and assisting sales.

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, SOQL, SOSL, Sales Cloud, Service Cloud, HTML, SSRS, version control, release management, Community Cloud, Commercecloud, Javascript, Jquery, Steel Brick, CSS, Ajax, IDE, API, CTI Tool Kit, Cast Iron, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, SSIS, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Denver, CO

Sr. Salesforce Developer/Admin

Responsibilities:

• Interacted with business Users to understand teh requirement and implemented with best solution possible.
• Created custom coded Reports and Dashboards to better understand teh sales funnel.
• Used eclipse Force.com toolkit for creating Apex Classes and Apex Triggers to develop custom logic and objects.
• Developed Lightning apps using Lightning Components and made them compatible with salesforce1 mobile app.
• Strong Experience in Salesforce Lightning components design & designing compact layouts using Apex triggers, Page layouts, Visual force pages, workflows for Mobile platform.
• Created Consumer and Partner portals using communities and configuring it for enhanced business perspectives and worked with trigger and Trigger handler frameworks.
• Developed Custom Objects, Custom Reports and configured teh Analytic Snapshots to dump teh data on regular basis for teh sales performance and lead generation statistics.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with teh database.
• SAML to grant user access to training, cases, communities and opportunities.
• Worked on varioussalesforce.comstandard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Developed custom Business logic using Apex Classes, Visual force pages and Lightning components. Used Visual force components like Page Block, Command Buttons, Action support, Action Function.
• Created Custom objects, custom fields, Picklist, role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of VisualforcePages, Snapshots, Dashboards, and Email generation according to application requirements.
• Customized several Formula fields,Workflow Rules, Validation Rules, Triggers, Apex classes.
• Created several Validation Rules, Custom buttons, and links on custom and standard objects.
• Create many of teh custom controllers and custom Buttons which are used in thesalesforce Visualforcepages.
• Configured Products, Catalog, Catalog Hierarchies, Bundles, Bundles within Bundles, Price Lists across all products.
• Configured complete CPLI with different charge Types and Charge Type Creiteria combinations for all teh Products and services.
• Involved in end to end QA and UAT testing and Validation of Apttus CPQ including Products, Pricing, quoting etc.
• Various pricing factors like variance pricing volume based pricing, attribute based pricing has been configured .
• Configured teh complete attribute based pricing and Pricing Matrices.
• Involved in end to end testing and configuration enhancements for teh Apttus CPQ and CLM functionalities .
• Testing teh Apttus CPQ integration with ERP .
• It gives industry professionals teh toolsthey need to collaborate more efficiently.
• As an Administrator implemented various advanced fields like Picklist Fields, Master-Detail Fields, Custom Formula Fields and defined Field Dependencies for Custom Picklist Fields.
• Worked on Salesforce.com Standard Objects such as Accounts, Contacts, Opportunities, Campaigns, Cases and Solutions.
• Worked on different Sandboxes for development & testing; Involved in migrating teh code to production instance in installments using Change Set.
• Involved in Test configuration Apttus within Sandbox environments to ensure dat once users are granted access, all teh aspects are fully functional.
• Configured Chatter to track emails from Outlook to Salesforce by following a user.
• Responsible for weekly and monthly Data Export, updates and backup for teh organization.
• Used Apex Data Loader to Insert, Update and Import data from Microsoft Excel into Salesforce.com.

Environment: Salesforce.com, Apex Language, Visual Force (Pages, Component & Controllers), Custom Objects, Page Layouts, SOQL, SOSL, Sales Cloud, Service Cloud, HTML, Javascript, Jquery, CSS, Ajax, IDE, API, CTI Tool Kit, Cast Iron, Sandbox data loading, Security Controls, Eclipse IDE Plug-in, Reports, Dashboards, Sandbox, Windows XP.

Confidential, Norfolk, VA

Sr Salesforce Admin / Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Closely worked with Salesforce.com consultants for implementing teh business solutions for their client requirements, using APTTUS CPQ within teh exclusively developed framework.
• Experience in implementing Salesforce.com CRM applications, develop complex applications, delivering user training, architectural and package implementations onCommercecloudB2B .
• Extensively worked on visual force pages, custom controllers, extension controllers, Apex coding, Apex classes, and Apex triggers .
• Customized Visual force pages and modified teh code for restricting some countries, which they are not willing to do teh business.
• Used Salesforce Automation (SFA) for sales lead management, campaign management, opportunity management, account and contact management.
• Integrated Salesforce CRM and teh legacy system using Cast Iron integration systems
• Built ad-hoc reports using SQL Server Reporting Services (SSRS) Report builder from teh SQL Server and Teradata data sources.
• Worked on coding of HTML emails and landing pages using exact target marketing cloud services proprietary scripting language (i.e. AMP Script) as well as automation and database tools to execute highly dynamic, data-driven campaigns.
• Worked on web service integration, SOAP APIs, and REST APIs and single-sign-on.
• Worked on BRD and SD documents onSteelBrickCPQBusiness Analyst .
• Connected continuous integration system with GIT version control repository and continually build as teh check-in's come from teh developer.
• Worked with salescloud, servicecloud,communitycloud, and marketingcloud.
• Automated sharing rules whenever there is a new change in sales teams instead of using an Apex trigger.
• Implemented OAuth 2.0 to access teh protected API with Access Token by using Different OAuth2.0 Grant types.
• Worked with various Salesforce.com objects like accounts, contacts, leads, campaigns, reports, and opportunities.
• Created workflow rules, process builders, approval process and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Designed custom application interface using Visual force API and Apex Classes.
• Created reports and dashboards using Wave Analytics. Processed teh payment usingSteelbrickCPQ.
• Used Lightning for formatting and migrating user data into LE.
• Modified Visual Force pages to be supported in Lightning Experience and good understanding of lightning mode and its features.
• Created Visual force Pages to provide UI to teh custom objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application.
• Developed reports using complex formulas and to query database to generate different types of ad-hoc reports usingSSRS.
• Created and maintained teh email templates to be used in teh Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Fully integrated Sales Cloud with all other critical systems (CRM, marketing automation, order management, quoting, etc.) leveraging our proven integration expertise and tools.
• Integration of Sales Cloud with external information systems using SOAP API web services.
• Maintained CPQ tool updated with latest functionality by Installing Apttus CPQ releases.
• Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect users from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger .
• Strong knowledge about salescloud, servicecloud,communitycloud& marketingcloudconfiguration and customization and good understanding with client/server architecture.
• Executed SOQL queries in workbench and data loader to verify product/pricing staging data in SFDC/CPQ .
• Worked on tasks involving loading of data using data loader and migration of data from data warehouse into Salesforce CRM using ETL tools like Informatica.
• Worked on Salesforce workbench to perform SOQL and other DML operations similar to data loader and query editor in developer console.
• Worked with several app exchange tools like action plans, strike address verification, conga composer.

Environment: Salesforce.com, Force.com, Apex classes, Apex Triggers, SSAS, Profiles, Commercecloud, Steel Brick, Page layouts, Role hierarchy, Workflow & Approval processes, Data Loader, version control, SSRS, Reports, Custom Objects, Community Cloud,Custom Tabs, Data Management, Lead processes, Record types, SOQL, SOSL, WSDL.

Confidential, San Jose, CA

Salesforce Developer

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed teh solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visualforce, Force.com API, and Web Services.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked on various Salesforce.com standard objects like campaigns, leads, accounts, contacts, opportunity, forecast, cases, reports and dashboards.
• Worked extensively using cast iron as an integration tool.
• Worked extensively in customization of sales and service cloud console by embedding visualforce pages in custom console components, highlight panel and interaction log .
• Integrated Salesforce CRM and teh legacy system using cast iron integration systems.
• SOAP APIto create, retrieve, update or delete records, such as accounts, leads, and custom objects
• Developed user interface applications using JSP, HTML, JavaScript, Jquery to simplify teh complexities of teh Salesforce application.
• Integrated on premise mainframe case, CPQ and reporting systems with Salesforce REST APIs .
• Experience in Aura framework, lightning components and salesforce lightning design system (SLDS)
• Used SalesForce.com Ajax Toolkit to make asynchronous calls to teh SFDC data store for optimizing data retrieval speeds.
• Develop Visualforce pages and controllers and customize teh look and feel of teh page components.
• Migrating from Salesforce classic to lightning and created lightning components.
• Used Force.com IDE to perform programming and migrate code from production to sandbox environment and vice versa.
• Extensively used Web Service API to integrate home grown checkout service system (developed on java) with Force.com sites.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Involved in data mapping and migration of data from legacy systems to salesforce.com objects and fields.
• Developed various custom objects, tabs, components and visualforce pages and controllers.
• Worked on various Salesforce.com standard objects like case management, accounts, contacts, content, reports and workspaces.
• Used Data Loader to transfer teh data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Responsible for writing SOQL & SOSL queries with consideration to governor limits for data manipulation needs of teh application using platform database objects.
• Used Force.com web service API for implementing WSDL in teh application for access to data from external systems and web sites.
• Used (Java-Ant based) Force.com migration tool to deploy metadata between local sandbox environment, production and other salesforce organization.
• Integrated Microsoft Outlook with Salesforce.com CRM
• Installed app exchange application vertical response to integrate Salesforce.com with email marketing.

Environment: Saleforce.com platform, Apex, Agile Methodology, Visual force, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, SOQL, SOSL, Email Services, Security Controls, Visual force Controllers, Visual force pages, Sandbox data loading, SQL, CPQ, Workflow rules, Eclipse, Java, SOAP, Version control WSDL & RESTful Web Services.

Confidential, Raleigh, NC

Salesforce Developer

Responsibilities:

• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Interacted with various business team members to gather and documented teh requirements. Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed, and implementing teh custom business objects, entity-relationship data model, page layouts, custom tabs, components to suit to teh needs of teh application.
• Designed & deployed teh custom objects, custom tabs, validation rules, auto-response rules, page layouts, to suit to teh needs of teh application.
• Developed Apex classes, Apex triggers and controller classes for various functional needs in teh application
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Provided administrative level support for users of theSalesforceapplication.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Developed and supported teh software release management and procedures using agile/scrum.
• Created custom links, formulas, Layouts, workflow and approval processes. Set both object-level and record level security.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to teh custom objects.
• Used field level security along with page layouts to manage access to certain fields.
• Integrated Microsoft Outlook with Salesforce CRM which syncs email, calendar, tasks and reminders.
• Developed a web-to-lead functionality to companies website which directs leads to Salesforce CRM.
• Developed and configured dashboards, Ad hoc Reports and report folders for different user profiles based on teh need in teh organization.
• Created and customized detailed reports with filters, conditional highlighting, custom subtotals and charts.
• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management, Triggers.
• Provided teh training to teh internal business users to use teh application and develop their own custom reports.
• Developed custom UI using CSS, HTML, Visualforce components and used jQuery, Java Script for front-end validation.

Environment: SalesforceForce.com Platform, Salesforce.com Custom/Standard Objects, Custom Tabs, Page Layouts, Force.com Web Services API, SOQL/SOSL Queries, Workflow & Approvals, release management, Reports, Eclipse, Force.com Eclipse Plug-in, Service Cloud, Sales Cloud, SalesForce.com Sandbox, Email Services, Security Controls, Sandbox data loading, HTML, Java Script, CSS, SRS, WSDL, SOAP.

Confidential

Java Developer

Responsibilities:

• Implemented teh project according to teh Software Development Life Cycle (SDLC).
• Involved in analysis and design of teh application architecture based on MVC Architecture, used open source Struts framework and Database with new field updates added to teh legacy system.
• Wrote and customized several Java Programs for teh spend management system at SBI to streamline teh process of procurement.
• Web tier was developed by using struts frame work.
• Involved in application development with IDE Tool Eclipse and web server Tomcat.
• Designed and developed user interfaces, menus using HTML, CSS, DHTML, JSP, JavaScript and client-side & server-side validations.
• JavaBeans have been developed for using them among various modules of teh application.
• Created front-end screens for teh module by using JSP's.
• Used PL/SQL, stored procedures and table level and system level triggers for handling database processing and for generating analysis reports from MS SQL Server.
• Involved in writing XML parser handlers for parsing XML files and filling JavaBean Objects.
• Used SVN for source control and version management.
• Involved in module and unit level testing with JUnit, participated in database tuning.

Environment: J Java 1.5, HTML, CSS, Struts MVC, Maven, Version Control, Spring, EJB, WebLogic, XML, JavaScript, Soap, Oracle, HTML, SVN, JUnit, RAD, LDAP, Apache Commons Libraries, Eclipse, Web Sphere Application Server.