SUMMARY

• Having 8+ years of professional Software Development Experience with strong Object - Oriented Analysis, Designing and Programming skills with extensive experience including 7+ years in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator.
• Experience in Administration, Configuration, Implementation, Lightning, Communities and support experience with Salesforce platform.
• Customized existing Visualforce to align with Salesforce new Lightning UI experience.
• Created multiple Lightning Components, added CSS and Design Parameters that makes teh Lightning component look and feel better.
• Used Salesforce Lightning Design System (SLDS) for developing Lightning Components, Actions, Event and Server-Side Controller.
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Used Email to case, apex to Case features and created a community where teh customers can create, update and manage their cases.
• Created Apex methods for teh lightning controller and helper methods to perform DML operations on teh case records.
• Customization of Apttus product by using Salesforce features like triggers, VF pages.
• Used refined global search in Lightning by developing Apex classes and Controllers.
• Hands on experience in developing and customizing Salesforce.com applications using Apex classes, Apex Triggers, Visualforce, Page Layouts, Sharing Rules, S-Controls and migration tools.
• Strong experience in SFDC development using Apex classes, Triggers, Components, Reports, Force.com IDE, Eclipse with SOQL and Force.com plug-in.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Proficient in salesforce administrative and development related tasks creating Users, Roles, Profiles, Visualforce pages, Validation Rules, Custom Reports, Workflows, Email Alerts, Reports and Dashboards, Page Layouts and Business Processes.
• Good experience in Salesforce.com Development by developing teh presentation layer in Visualforce and business login in teh Apex Programming by creating/ using teh Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
• Experience in implementing Security/Sharing rules, configured permission sets, Field level Security, Record level Security and resource monitoring.
• Good understanding of Software Development Life Cycle (SDLC) and Agile with expertise in Requirement gathering, Analysis, Designing, Development and Testing.
• Used SOQL & SOSL with consideration to Governor Limits to get teh customer information from different accounts.
• Experience in deployments of Apex and Visualforce pages across DEV, Test/QA and Production instances.
• Experience in integration of Salesforce.com applications with other applications with an emphasis of teh Web Services/XML and other integration tools.
• In-depth knowledge of CRM processes like Sales, Marketing, Customer Service and Customer Support, Business processes, Customer Portal, Partner Portal which were used improve teh business processes using Salesforce.com.
• Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.
• Development of Salesforce using Eclipse IDE with Force.com Plug-in, Data Loader, Force.com Explorer, Metadata, SOAP and Web Services API.
• Good programming skills in frameworks like Java, JavaScript, SQL, CSS and HTML.
• Excellent technical skills along with teh ability to communicate effectively and confidently with users, and team- members.
• Strong ability to prioritize tasks effectively and good at meeting deadlines.

TECHNICAL SKILLS

Salesforce API Technologies: Eclipse, Apex Explorer, Offline Edition, App Exchange Data Loader

SFDC: Apex classes, Apex Triggers, Test Classes, Apex Custom Controllers and Extension, Visualforce (Pages, Components &Controllers), Validation Rules, Dashboards, Reports, Workflows, Custom Objects, Apex Web Services, Force.com IDE Plug-in, Sandbox development and testing, Apex Data Loader, Connect Offline, S-controls, SOQL, SOSL, Ajax Toolkit.

Salesforce Tools: App Exchange Data Loader, Data Loader, REST, SOAP API

Web Development: XML, HTML, CSS, JSP, JavaScript, JSON, Python

Languages: Java, C, C++, SQL

GUI and Tools: Eclipse, Visual Studio, Force.com IDE, Apex Data Loader

Platforms: Windows/XP/Vista/7, UNIX

PROFESSIONAL EXPERIENCE

Confidential, Dallas, TX

Sr. Salesforce Lightning Developer

Responsibilities:

• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, packages for various functional needs in teh application.
• Designed, developed and deployed Apex Classes Extension Classes to support Visualforce pages development, Test Classes for Unit testing and Apex Triggers for various functional needs in teh application.
• Experienced in leveraging Sales Cloud functionality including Account Planning, Sales Forecasting, Opportunity Management and Lead Management.
• Worked on teh integration of SteelBrick to generate quotes, invoicing and discounting by sales reps along with CRM data.
• Worked extensively in customization ofService Cloud Consoleby embedding Visualforce pages in custom console components, highlight panel and interaction log.
• Hands on experience with LWC. Building new functionality in LWC wherever possible and migrating existing Aura to LWC case by case.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management.
• Managed teh implementation of single sign on for Salesforce and simplifying teh login process and significantly improving user management.
• Experience in Salesforce.com data structures like Data Entry and usability, Reporting, Data Migration and App Integration.
• Involved in Setting up or create Admin options, User Interface, organization-wide defaults, role hierarchy, workflows and workflow rules.
• Experience working in migration of Classic Instance to Lightning using teh Aura framework and also sound knowledge building Lightning applications from Scratch. Extremely well versed at Process Builder, Apex, Aura, LWC, and Visual Force, Etc.,
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Experienced in working on a Lightning Component to create a My Licenses page where teh customer can directly select their particular account and generate licenses without involving Customer Support.
• Proficient in Sales cloud implementation, Service cloud modules, Salesforce lightning and Chatter.
• Knowledge on new release of lightning components and Lightning App Builder.
• Experience in Importing leads and contacts, modifying price lists, particularly if there are alot of promotions and limited-time offers and changing delegation and escalation paths to account for absences or extended travel.
• Developed Visualforce Pages, Visualforce Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
• Implemented Marketing Sales, Customer Service, Call Center & Support Administration with Service Cloud.
• Experienced in Salesforce Marketing Cloud in taking control of our marketing messages.
• Involved in coding for modules for all teh Sub-Application of teh CRM application which involves extending existing SFDC standard components using Apex, VisualForce and other utilities.
• Implemented communities and built external pages.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Opportunity, Forecast, Cases, Reports and Dashboards.
• Designed, and developed teh Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages that suit to teh needs of teh application.
• Worked with AppExchange to use managed packaged apps for improving application features.
• Increase functionality by installing AppExchange apps to enable Customer Service Surveys.
• Integrated SFDC with Oracle Apps via fusion Middleware using SOAP based Integration on both Standard and Custom Objects.
• Performed detailed analysis of business and technical requirements and developed teh Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• On teh basis of teh organizational needs, developed and configured various Reports for different user profiles.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.

Environment: Salesforce.com platform, SAML 2.0, Service cloud, Quotes, Communities, Marketing Cloud, Role Hierarchies, Sharing Rules, Email Templates, Oracle, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential, Dayton, OH

Salesforce Developer

Responsibilities:

• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality.
• Interacted with various business user groups for gathering teh requirements for salesforce.com CRM implementation.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex triggers, API integration for various functional needs in teh application using teh Eclipse IDE.
• Involved in Salesforce.com Application Setup activities and customized teh apps to match teh functional needs of teh organization.
• Created Executive and other Dashboards using wave Analytics.
• Developed apex REST web services classes for external applications accessing salesforce.com data with restricted access.
• Worked on clone functionality on lightning. Copy an existing Sales Illustration and load a new SI with all arrays (related lists).
• Developed Quote Documents using X-AUTHOR for Word, also developed Customized login screen for community user and functionality to redirect user from Salesforce to APTTUS CPQ Quote creation using APTTUS API's, APEX, Visual Force and Trigger.
• Worked on Custom Setting and Test Case and Experience in Salesforce Lightning - upgrade, migration, setup, and development. Worked on Lightning Experience, Lightning Connect and Lightning Component.
• Experience in working with Apttus core objects like Agreements, Line Items, Price lists, Templates, Categories, Orders, and Quote/Proposal.
• Interacted with various business team members (JAD Sessions) to gather teh requirements and documented teh requirements.
• Developed batch interfaces and processes to integrate Salesforce.com with external systems.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created workflow rules and defined related tasks, Time-triggered tasks, email alerts, field updates to implement business logic.
• Worked on Service cloud console application to create a new VF view of different cases at a time inform of tabs.
• Configured Service Cloud features and done service automated.
• Used Sales Cloud integration solution between in force ERP applications and teh Sales Cloud of force.com.
• Authored System Requirement Specification (SRS), use case, system requirement changes request and data dictionary to SFDC implementations such as sales cloud, marketing cloud and Salesforce chatter.
• Worked with teh custom Customer Community and managed teh membership of teh community along with Service cloud functionalities to deal with teh various cases filed by teh customers.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on Implementation and post-production support on CRM applications. Worked on various AppExchange products according to teh needs of teh organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Delivered ACV targets consistently every quarter, to hit annual targets and to grow Analytics Cloud.
• Created Email Templates and Mail Merging Templates and was involved in doing teh mail merge for different standard and custom objects.
• Provided functionality to create sales illustrations/cases by uploading JSON within Lightning page.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Proactively created Apex Triggers and Apex classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Deployed teh code developed in teh Dev Sandbox to teh Test Sandbox and teh Production sandbox.
• Involved in Unit Testing, for teh customizations and developments done during teh project.
• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed Java Script methods for doing two actions on a single button click, to overcome teh Salesforce limitations.

Environment: Saleforce.com platform, Lightning, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Service Cloud, Sandbox data loading, Eclipse IDE Plug-in.

Confidential, Atlanta GA

Salesforce Developer

Responsibilities:

• Implemented Salesforce.com environment with Apex programming language at backend and Visualforce pages as user interface.
• Used Force.com platform for developing feature rich and user-friendly Visualforce pages for enhancing Sales Force UI.
• Developed various Custom Objects using Schema Builder, configured validation rules on teh objects, tabs, Components and Custom links.
• Implemented look up and master detail relationship using junction objects between various custom objects and designed custom dependent picklists by formula fields and validation rules.
• Developed Apex triggers using Bulk API and designed teh Apex classes and methods in Apex Programming language to achieve custom functionality.
• Worked with various Salesforce Data tools such as Data loader and Demand tools to export data into Oracle 10g to generate large data reports.
• Customized Visualforce pages with implementing Controller Extensions on Standard Controllers and Custom Controllers to extend teh standard functionality and modify based on teh organization needs.
• Integrated Web-to - Lead, Email-to-Case, Web-to- Case functions in Visual Workflow.
• Deployed teh components in metadata API using change sets in Sandbox Environment.
• Imported Comma Separated Values (CSV) files using teh data loader and built reports (summary, tabular and matrix reports) and configured reports in report folders based on teh data.
• In charge of teh deployment and complete setup in 2 production instances, used Eclipse IDE and Change Set for deploying.
• Worked integrating Service Cloud, supporting cases and monitored Escalation rules, triggers to see unresolved cases.
• Processed validation rules, workflow rules and defined email alerts, field updates and tasks on teh fields of Contacts, Accounts and Opportunity objects.
• Designed approval processes and auto response rules to automate teh email responses to leads and cases by creating email templates.

Environment: Saleforce.com platform, Apex Language, VisualForce Pages, Data Loader, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading.

Confidential, Eden Prairie, MN

Salesforce Developer/ Administrator

Responsibilities:

• Performed various activities as part of teh project like gathering information, analyzing teh information, and documenting teh functional and non- functional requirements. Tan after, implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked with various salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports, and Dashboards. Additionally, developed various Custom Objects, Tabs, Components and Visual Force Pages.
• Created various users along with teh creation of specific roles, profile and appropriate Permission sets for them.
• Created and deployed several Reports using salesforce.com platform along with teh development of custom objects.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in teh application along with teh test classes for them.
• Responsible for addition of pick list values, modification of page layouts, and also creation of email templates using Visual Force.
• Created and maintained documentation on processes, application configuration, and training material for users and provided ongoing support.
• Used sandbox for testing and tan migrated teh code to teh deployment instance.

Environment: Force.com IDE, Force.com Sandbox, Import Wizard, Apex, Controllers, Custom objects, Reports, Visual Force Pages, Apex Triggers.

Confidential

Java Developer

Responsibilities:

• Involved in various stages of teh project life cycle primarily design, implementation, testing, deployment and enhancement of teh application.
• Involved in teh creation of Use Cases, Class Diagrams and Sequence Diagrams for analysis and design of application.
• Designed and developed web pages using JSP, HTML and used JavaScript for clientside validation. Responsible for testing of application on various levels like integration and System testing by utilizing various methodologies.
• Worked on teh development of various web applications based on teh client needs.
• Responsible for maintenance and production support of teh application documented design and functional aspects of teh application.
• Record technology solutions involving user needs documents, user manual design decisions and executive summaries across projects.
• Responsible for proactively monitoring performance, diagnosing problems and tuning queries and databases.
• Developed data model and stored procedures.
• Developed user interface screens, and administrative screens using JSP and JavaScript to perform checking and validation at Client’s side.
• Developed new java code and executed new features through business requirements.
• Extensively used SQL to generate stored procedures and functions to use with Java.

Environment: Java Servlets, JSP, JavaScript, XML, CSS, HTML, Apache Tomcat, JDBC, Oracle 10g, SQL.