SUMMARY

• Over 8+ years of experience asSalesforce Developer, Engineer, and Administrator with in - depth knowledge of experience in Salesforce.com CRM, Force.complatform, consulting, project management and delivering projects covering requirement analysis, system design, development, testing, deployment, database andweb server administration and technical support.
• Experience in developing Salesforce CRM App Exchange Applications in Classic as well as Lightning.
• Experience in setting up Profiles,Creating Roles, and Page Layouts, Org-wide Default (OWD),and Permission sets.
• Having knowledge on Salesforce 1 Mobile Application, Apptus CPQ, Data Extraction tools, and Data migration tools.Understanding of Salesforce.com's Sales Cloud, Service Cloud and App Cloud product offering
• Well experienced withVisual Force, APEX, and Force.com platform,Triggers,Components and Controllers in Salesforce Classic &Lightning, Salesforce1.
• Experience inCustom Integrationof Tasks, Events, Email Services, Security Controls, Custom Application, Reports & dashboards.
• Experience in creatingCustom Objects, Relationships/ Junction objects like Master-Child, lookups, Entity Relationship.
• We are still working on Dreamforce.com Salesforce DX, to be implemented into teh Salesforce.com.
• Quality Analysis is being done on teh Salesforce DX which could come into practice soon.
• Experienced in creating advanced fields likePick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows and Approval Processes for automated alerts, field updates, and Email generationdepending on application requirements.
• Excellent understanding of Salesforce.com in terms of Organizationhierarchy, Roles, Profiles, Users, object level security, field level security,record level security and sharing rules.Commerce and Marketing clouds. Designed and deployed Einstein High Velocity Sales Cloud, Sales Productivity
• Working knowledge onApex Programming on Force.com Platform.
• Proficiency in Object Oriented Languages likeC, Core Java, J2EE, JSP Servletsand otherJavatechnologies.
• Experience in integrating external web systems with Salesforce usingREST and SOAP web services.
• TEMPEffective work ofData Migrationusing Import wizard, Excel connector andApex Data Loader.
• Well versed in queryingsalesforce.comdatabase usingSOQL & SOSLqueries usingForce.com Explorer.
• Magnificent inDeployments, Force.com IDE, Eclipse IDEand various production environments.
• Experienced usingSalesforce Lightning UI. Created Components and Apps inSalesforce Lightning and Salesforce1 Mobile Experience.Introduced to Wave Analytics and worked with prebuilt Dashboards and Wave app for data isolation, salescloud, servicecloud, marketingcloudSalesforceCloudCommerce (SFCC)to create custom reports, and opportunity development as per business requirement.
• Strong knowledge onAdministrationsetup, Apex, Visual forceand experience with differentSFDCdevelopment tools likeEclipse IDEand integration tools likeSOAPuser interface.
• Excelled in creating and maintainingAPEX Triggers.
• Having knowledge onSpark Kafka, Performance Tuning, JavaScript Frameworks, Apex Design Patterns, Salesforce security model.
• Extensive Experience ofAgileMethodology andScrumMethodology of software engineering processes.
• Strong knowledge aboutSales cloud, Service cloud, Marketconfiguration and customization and good understanding with Client/Server architecture, Object-Oriented design techniques and web application design.
• Intensive knowledge on community cloud module.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Experience in moving code from lowersandboxesto production environments and addressing issues related to functionality,integration,and deployment.
• Experience with Test-driven Development(TDD).
• Involved in design development test and implementation phases of Software Development Life Cycle(SDLC)andAgileDevelopment with focus in Object Oriented Programming(OOP).
• Good team player and a fast learner by adapting to teh conditions.

TECHNICAL SKILLS

Salesforce.com Development: Salesforce Lightning Design System and Lightning Components,Salesforce CRM, Reports & Dashboards, SOQL, SOSL, Apex Scheduler, Apex Trigger, Apex Class & Apex Web Services, standard and Custom Objects, Visualforce (pages, components and Controllers), Workflow and Approvals, Salesforce1 Mobile. Apex Language, HTML, Java Script, XML.

Salesforce.com Administration: Reports, Dashboards, Validation Rules, Users, Roles and Profiles Deployments (Change sets), Workflow Rules, Approval Process, Sandbox Refreshments, Apex Data Loader, Import Wizards, Packages, Custom Apps, Custom Labels, Portals (Customer and partner), Sharing Settings, Communication Templates.

Languages: C, Java, J2EE Visual Force, APEX, XML, WSDL, Java Script, CSS.

Tools: /Utilities: Eclipse, Force.com IDE, SQL Enterprise Manager, SQL Query Analyzer, Workbench, SOQL Explorer, ANT Migration tool, Service Now, GIT Hub.

Databases: Oracle 11g, Microsoft SQL Server 200x, Force.com DB.

Operating Systems: Windows XP/Vista/2003/7/10, Mac OS X, Linux, Unix.

Web Service Standards: REST, SOAP, HTML, CSS, Java Script, AJAX, JSON.

PROFESSIONAL EXPERIENCE

Confidential, NY

Salesforce Lightning Developer/Administrator

Responsibilities:

• Creating Users, Profiles, Roles, Permission Sets, Page Layouts, and Record Types and configured sharing rules based on Organization role hierarchy.
• Visualforce Pages for Lightning Experience, Alternates for Java Script Codes, Sharing Visualforce pages between Classic and Lightning.
• Experience with Lightning App Builder, Lightning components and Lightning Design System.
• Configured customer and seller communities.
• Developed custom visualforce.com pages for communities.
• Implemented communities and built external pages.
• Working on translating several Visual Force pages to lightning using LWC framework.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using teh aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Created multiple Lightning Components, added CSS and Design Parameters dat makes teh Lightning component look and feel better, created Aura based Components, Attributes, and Controllers which can be compatible to access through Lightning App builder.
• Worked on Health Cloud and involved in configuring and integration of CTI for Inbound and Outbound calls.
• Commerce and Marketing clouds. Designed and deployed Einstein High Velocity Sales Cloud, Sales Productivity
• Worked on Health Cloud and Service Cloud with functionalities like Opportunity Management and Case Management.
• Development, implementation and update focusing on Sales cloud and Service cloud.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Implemented teh Batch Apex to make teh callout for data transfer
• Created Visualforce pages dat could be rendered as PDF's, build dashboard components and define email templates.
• Integrated teh Web Services for extracting teh data from external systems and used teh sandbox for testing to ensure minimum code coverage for teh application to be migrated to production.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from objects
• Implemented customizations using Apex Custom controller classes, Extension, Triggers and Visual force pages.
• Worked in deploying teh Apex code, Triggers, Custom objects, Reports, Report Types, Workflows, page layouts, Record types using outbound change sets in Sandbox to Inbound change sets in Production.
• Deployed applications from sandbox to sandbox/production using migration tool Eclipse and Change set.
• Designed, build, test and deploy enhancements to Salesforce custom Objects, UIs, Workflows, Triggers, Alerts and Reports within Salesforce using Apex and Force.com.
• Wrote SOQL, SOSL queries for calling teh data from databases and displayed them.

Environment: Salesforce.com CRM, Apex Classes, Controllers, Health Cloud, Triggers, Visual force pages, Custom Objects, Tabs, Email Templates, Workflow Approvals, Sharing rules, LWC, Salesforce DX, Reports, Dashboards, Eclipse, Force.com IDE, Sales force outlook connector, Web service, SOAP, REST, HTML, CSS, Java script.

Confidential, Atlanta GA

Salesforce Developer/Admin

Responsibilities:

• Involved in all stages of teh Salesforce development projects (me.e. definition, development, deployment) Worked with teh business user group in teh grooming sessions in gathering teh planning and implementation.
• Worked on Apttus CPQ configuration and integration and responsible creating TDDS, finalizing design & implementation on salesforce security model of access control and data visibility using uses roles, profiles, permissions, public groups, queues, OWD, sharing rules etc.
• Designed, and developed Apex Classes, Controller Classes, extensions, and Apex Triggers for various functional needs in teh application.
• Implemented Sales Force Development Cycle covering Sales Cloud, Service Cloud, Marketing Cloud Call, Center, Chatter & App-exchange applications.
• Developed Apex Classes forVisual forcepages. Developed required Triggers for application.
• Daily administration and support of Data.com by providing marketing leads and support to front-line sales colleagues.
• Part of team tasked with migration from Salesforce Classic to Lightning.
• Experience with Lightning App Builder, Lightning components and Lightning Design System.
• Have written BatchApexfor teh asynchronous data updates. Created E-mail Templates for teh email alerts created. Used analytic snapshots for bi-weekly reports.
• UsedEclipse, Force.com, Developerconsole IDE'sfor development ofApex classes, Visualforce pages, Triggers and changing meta-data.
• Installed/Uninstalled packages fromAppExchange.Setup Email Services onForce.complatform to handle inbound emails.
• Implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Developed many Report Types and created various Reports (summary reports) using theReport Builderaccording to teh need of teh organization.
• Created many Lightning Components and server-side controllers to meet teh business requirements.
• Developed rich UI using HTML5 and CSS3 in Visualforce pages and used JavaScript and JQuery to utilize teh plug-ins.
• Experienced in migrating teh standard and custom objects in standard experience tolightningexperience.
• Handled ongoing customization/ alteration of Salesforce.com. To increase benefits and usability.
• Worked onSalesforce1Platform to build Mobile App by enablingLightningComponentsfor use inSalesforce1mobile platform to makeLightningApplication mobile.
• Created custom fields, pick lists, dependent pick lists, and validation formulas to teh custom objects.
• Used Single sign-on,SAMLsettings to enable teh user to login to various applications.
• WrittenApexTest classes to meet Unit testing before migrating fromSandboxto Production environment.
• UseSOQL & SOSLconsidering teh Governor Limits for data manipulation using theapexcode.
• Design, create and maintain user roles, profiles and hierarchies. Monitor application storage usage and archive data as needed.
• Experience in Marketing cloud application, web services and requirements for automating web services.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile. Retrieved some data and its functionality from Third-Party API’s and displayed within teh lightning component.
• Customized standard Sales force objects like Accounts, Contacts, Case management and Solutions. Developed and created customized reports and dashboards.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Developed Test classes for all theApexclasses and Triggers with minimum 92% code coverage fortriggers and classes.
• ImplementedSalesforce.com web servicesclient using sales forceweb services API, Java, XML and partner WSDL.
• Exported data from legacy system and imported intoSFDCthroughApexdata loader fordata Migration.
• Worked with admin team and management team to create users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users also involved in working with Admin in teh business office to upgrade handoffs in production.
• Followed ScrumAgile methodologyfor teh iterative development of teh application and participated in weekly Sprints, daily stand up meetings and customer reporting backlogs.
• Used Source tree to move teh code from one environment to other environment and Target Process to maintain sprint stories and defects.

Environment: Saleforce.com, Security Controls, Escalation rules, Assignment rules, Service Cloud Record types, Custom objects and Fields, Relationships, Apex Classes, Visual Force (Pages & Components), Workflows, Rules, Eclipse, Force.com Explorer, Apex Data Loader.

Confidential, Milwaukee, WI

Salesforce Developer/Admin

Responsibilities:

• Responsible for requirements gathering from business users and prepare technical requirement specification document ImplementedAgile Methodologiesin developing SDLC.
• According to teh business user’s requirement, creatingReportsandDashboards.
• Created modern EnterpriseLightning AppscombiningLightning Design System,Lightning App Builder and Lightning Component features. Upgraded some Apps from Salesforce Classic toLightning Experienceto develop rich user interface and better interaction of pages.
• Working withAdministrationactivities like Users, Profiles, Permission Set Role,OWDsettings and Sharing Rules. Designed and DevelopedService CloudandIntegration.
• Developed a landing page using theVisual force. Worked as a legacy for creating new roles and profiles in teh organization.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Configured and bulk data load of Products, Price Lists and Price List Items by using workbench and also validating teh security products from Apttus to CSP application.
• Configure salesforce and marketing cloud integration user along with configuration in salesforce.
• Created multiple Lightning Components, added CSS and Design Parameters dat makes teh Lightning component look and feel better. Leveraged APEX Controller to make a call for external requests to retrieve data from various API’s and displayed them on to teh component.
• Developed integration between salesforce and Dousing for signing ceremony, viewing signed documents and update salesforce data based on user actions.
• Developed various Custom Objects, Tabs, Components andVisual ForcePages and Controllers.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Worked with varioussalesforce.com objectsLead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• CreatedObjects, Page Layouts, Record Types, Relationships, Validation Rules, WorkflowsandApproval Process.
• UsingData LoaderandImport WizardforData Export, Updates and Backup for teh organization.
• Created workflows for automatedLead Routing,Lead Escalation,and Alerts&Custom Coaching Plans.
• Implemented Single Sign-On with SAML on force.com
• CreatedPublic Groups,Queues, Permission Sets, Profiles,Users&Security Settingsbased on role hierarchy. Involved inData Migrationfrom threeLegacy Systemsto Salesforce.
• Implemented SalesforceService Cloud&Opportunity Management(Case Management, Entitlement Management, Product & Price Book, High Volume Customer Portal, Partner Portal, and Visual Force Sites) for business support and technical support for its channel customers.
• Worked withSOQL,SOSLqueries withGovernor Limitationsto store and download teh data from Salesforce.com platform database.
• Worked on writingApex Triggers&Apex Classes,BatchApexandScheduled Apex.
• Experienced in designingUIusingVisual ForcePages. WroteTest Scriptsfor various scenarios.
• MigratingMetadatafrom one sandbox to another sandbox usingForce.com IDE tool.
• UsedWeb ServiceslikeSOAP APIandRest APIto integrate with external systems.
• ImplementedEmail-to-Case,Web-to-Casefor automation of teh case creation.
• PerformedUnit,Integration,RegressionandUser AcceptanceTesting.

Environment: Force.com, Apex, Data Loader, Apttus CPQ, Import Wizard, Eclipse IDE, Triggers, Custom objects, Layout, SOQL (Salesforce Object Query Language).

Confidential, Denver, CO

Salesforce Developer

Responsibilities:

• Extensively worked on agile methodology and attended Daily status/standup meetings.
• Analyzed business needs, distinguish between needs and wants, identify gaps between business needs and standard application functionality, design and document solutions dat fill teh gaps.
• Reviews and streamlined existing CRM to endure accurate adoption metrics reporting. Deactivating users to release licenses.
• Created user Roles and Profiles and given them Security controls and shared settings.
• Maintaining profiles roles and Standard Objects like user Accounts, Contacts, Leads, Campaigns, Dashboards, Reports.
• Implemented Salesforce Development Cycle covering extensively in Sales Cloud, Service Cloud and Call Center.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules and contract templates.
• Also created Reports for custom financial data of current and potential portfolio.
• Authorized access to data, financial data and overall better customer security facilities.
• Developed various Custom Objects, Components, Controllers, Custom Reports, Custom Tabs, Labels, Visual force pages, Validation rules, Approval Processes and Auto-Response rules for automating business logic and Report folders for different users and profiles based on teh requirement.
• Experience with Salesforce Service cloud implementation and Sales cloud.
• Also created Reports for custom financial data of current and potential portfolio.
• Authorized access to data, financial data and overall better customer security facilities.
• Developed a SOAPUI based framework to enable testing of legacy SOAP/REST API implementations and Salesforce Service cloud integration with CI/CD Automation.
• Developed customer management app for teh customer services team to track client databases and financial transactions by collecting requirement for teh application of teh Salesforce CRM with teh Customer Portal.
• Worked at teh client site with teh customer and manager teh project from end-to-end.
• Involved in Developing, Testing and Deploying teh application in UAT and QA servers.
• Written Triggers and order to process incoming service e-mail requests from customers to automatically create new case records.
• Created various Reports (Summary reports, Matrix reports, Pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as sales tool and configured various reports and door different user profiles based on teh need in teh organization.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Performed administrative tasks like Data management, User management (Creating and managing roles, profiles and users).
• Migrated financial transactions using Data loader tools dat enabled ease of account reconciliation of various journal accounts.
• Migrating Components to different environments using ANT Eclipse and Change Sets.
• Integrated Salesforce.com with an external application using SOAP, REST based web services.
• Implemented multi-channel service desk including email to case, web to case, CTI integration using ingenious open CTI, live agent setup, case escalation and assignment rules.
• Worked on Customizing service console.
• Used REST API for implementing Web Service Definition Language (WSDL) in teh application for access to data from external systems and web sites.
• Used SOQL and SOSL for data manipulation.
• Designed web pages in Visualforce for capturing various customer’s data.
• Developed User Interface using Apex controllers, Visual Force and Force.com IDE
• Created teh Reports and Dashboards as per teh business requirements.
• Migrated data from Excel and CSV files to SFDC using Data Loader and Data Import Wizard.
• Maintained Sandbox Environment for QA Activities.
• Worked on Process Builder based on teh requirements.
• Migrated teh code/components from Sandbox to other Sandbox using Change set.
• Co-ordinate with teh test team and provide teh application flow demo before teh test team starts Testing.

Environment: Salesforce.com platform, Force.com IDE, Apex classes, Triggers, Visualforce (Pages, Components & Controllers), UAT Server, QA Server, SOSL and SOQL, HTML, CSS, JSON service module, sales cloud, Apex data loader, Workflows & Approvals, Sandbox, Production, CTI, Java Script, Eclipse, Apex Triggers, Workbench, Steel Brick, REST API, SOAP, WSDL, Windows.

Confidential, Evansville, IN

Java Developer

Responsibilities:

• Using SFDC created detailed analysis of business and technical requirements and created solutions by customizing various standard objects along with Visualforce, Force.com API and web services.
• Developed and implemented workflows, field updates, email alerts, custom tabs, validation rules, approval processes.
• Developed and customizedvisual forcepages using standard controllers, controller extensions, and custom controllers.
• Developed various visual force pages according to teh needs of teh application using different visual force components.
• Deployed SFDC package from organization to organization.
• Worked with various Salesforce.com objects Account, Contact, Leads, Opportunity, Cases, Order standard objects.
• Customizing teh Application version usingApex triggers,Visualforce pagesandSOAP APIfor Veeva online.
• Worked onValidation Rules, WorkflowsandApproval Processes.
• Integration using Web Sphere Cast Iron andInformaticacloud for data migration into teh cloud.
• Created Reports and Dashboards to track Opportunity pipeline/Stages for Management visibility.
• Created triggers to enforce constraints on teh fields and schedule tasks.
• Performed data migration into SalesforceApp using Data loader with CSV files.
• Participated in Code review and suggested better ways of doing it.
• Used SOQL and SOSL conceding teh governor limits to achieve teh required result.

Environment: Salesforce.com, Force.com, SOQL, SOSL, Apex Classes, Controllers, Visual force, Sales Cloud, Service Cloud, Data Migration, Triggers Informatica, Data Loader, Workflow & Approvals, Java Ant, Custom Reports, Dashboards, Oracle, Windows.