SUMMARY

• Skilled Sr. Product Management Analyst/Product Owner, experienced in managing and leading project teams, to include coordination of teh partners and groups engaged intheproject work.
• Experienced in managing project deliverables within teh project release plan with TEMPeffective budgeting and Forecasting.
• TEMPEffective Customer Facing experience.
• Experience in Behavioral Driven Development (BDD) using Gherkin scripting language
• In depth knowledge of Iterative Software Development Life Cycle, Waterfall SDLC and Agile Methodology.
• Proficient in MS Office Suite, MS Visio, MS Access.
• Expert in elicitation techniques such as Inception, Design review, Prototyping, Focus Groups, Breakout sessions.
• Extensive experience inthecreation ofUIUser Stories, Use Case Scenarios, Business processes, Work flow diagrams, Data process flows and Data Mapping.
• Tracing requirements throughout teh development process using teh Requirements Traceability Matrix (RTM), Scrum Methodologies.
• Skilled in gathering user requirements, Data Mapping, performing gap analysis and translating them into structured data, functional and usability requirements.
• Experiencedesigning,generating and exportingreports(Crystal reports, SSRS, Cognos reports).
• Involved in GUI testing, Functionality Testing of Client/Server & Web based applications and UAT (User Acceptance Testing).
• Strong analytical skills, problem solving skills, Strong work ethics, taking ownership of all duties and responsibilities, efficient time management skills.
• Excellent verbal and written communication skills and can work TEMPeffectively in cross - functional team environments and experience of providing training to business users.

TECHNICAL SKILLS

Packages: MS-Visio, MS- Project, Office360, Rational Suite (Requisite Pro), SharePoint, Jira, Version one, @Task, Smart Test, TFS, Jira, ALM, Use Case Modeling, Scrum Methodologies

RDBMS: MS SQL Server, Oracle 11i, Oracle R12, MS Access

Technologies: Java, .Net, Unix, SQL, Crystal Reports, SSRS

Operating Systems: Windows 7/Windows XP/NT 4.0/2000/98, UNIX Solaris, Linux

Office Suite: MS Office 360 (MS-Word, MS-Power Point, MS-Excel) Acrobat

PROFESSIONAL EXPERIENCE

Confidential

Sr. Product Management Analyst/Product Owner

Responsibilities:

• Playing a key role as a Product Owner in defining requirements and scope for SD enhancements and Integration API’s.
• Played a key role in teh successful implementation and release of multiple integrations and enhancements..
• Collaborations with product manager to establish release planning, road map alignment and set up milestones, involving key stakeholders in business decisions, has a clear product vision/Strategy.
• Work closely with Design, Legal, Compliance, Analytics, and Marketing and Brand teams to deliver user centric features.
• Creating and maintaining teh product backlog.
• Continuous Prioritization and sequencing of product backlog to deliver maximum business values or ROI.
• Leading Backlog grooming/refinement sessions with teh teams.
• Understanding dependency relationships and communicating risks.
• Worked closely with all IT teams: development, testing and release management teams.
• Providing rapid feedback and approval/sign off on teh iteration stories.
• Active participation in planning meetings, reviews and retrospectives.
• Successfully steering teh project to ensure delivery of business value and maintain visible, Vocal and objective engagement with all stakeholders, including teh development team.
• Product roadmap building and constant prioritization an integral part of teh role

Environment: MS Office 360, MS Visio, MS Project, VSTS, Sharepoint, JAVA, .NET, SQL Server

Confidential

Lead Business Systems Analyst

Responsibilities:

• Working closely with technology partners to groom detailed stories for development teams to execute wallet to wallet binding and image capturing and OCR processing.
• Responsible for owning, maintaining, and prioritizing teh product backlog as well as coordinating communications, escalating and facilitating resolution of risks, issues and changes tied to teh backlog
• Team player, problem solver and detail-oriented person.
• Groom stories to a level of detail dat will enable code to be written and tested without defects
• Performed GAP analysis between systems to estimate teh impact on teh upgrade cost and potential change of teh current business processes.
• Establishes user story acceptance criteria and ensures each story meets teh acceptance criteria. Documents all use cases and test results as per DTLFT process.
• Manage third-party vendor relationships and ensure Chase brand is highlighted in teh right way and dat all appropriate regulations are all satisfied in terms of processes and data sharing.
• Available to team members to answer questions and deliver direction on completion of user stories.
• Understand downstream impacts of changes to web services and coordinate Responsible for conducting JAD sessions to gain insights into end user and customer needs and clarify and prioritize requirements.
• Maintained a living evergreen repository to has an understanding of current state.
• Ownership of BAU production environment and prioritizing teh customer incidents in to monthly releases
• Behavioral Driven Development (BDD) using Gherkin scripting language.
• Leads business knowledge transfer across teh scrum core team (UX Analysts, UX Designers, UX Developers, IT back-end developers) and provides teh team all required project deliverables documentation
• Use of Agile Methodology for projects.

Environment: MS Office 360, MS Visio, MS Project, Jira,Confluence, JAVA, .NET, SQL Server, SDK’s, OCR processing

Confidential

Lead Business Systems Analyst

Responsibilities:

• Facilitated and successful global rollout with Enhanced Consumer Due Diligence (ECDD) for more than 200 countries.
• Collaborate with Engagement Manager in creating and presenting teh project on-boarding processes and materials (Charter/SOW/High-level Requirements) and weekly project status updates to teh PMO team.
• Organized and facilitated Stakeholder interviews and gatheird Business and System Requirements from teh Business Owners and End Users.
• Facilitate daily stand up calls on teh status updates of teh project.
• Created and documented requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides.
• Prepared business and system As-Is and To-Be flows.
• Performed GAP analysis between systems to estimate teh impact on teh upgrade cost and potential change of teh current business processes.
• Organized and facilitated teh screen design and architecture design sessions.
• Collaborated with offshore teams in Poland/India daily, communicated issues, requests, action items, risks and concerns.
• Assisted in creation of Test Plan, Test, Scenarios and Test Cases working with Quality Assurance team.
• Facilitated User Acceptance Testing and provide status updates on UAT.
• Logged in new bugs and resolved existing bugs in a bug tracking system. Created and facilitated User Acceptance Testing.
• Managedthe Product Backlog by working with teh Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.

Environment: Windows, Actimize, MS Office 360, MS Visio, MS Project, MS Access, HP Quality center, Share point,Agile, .NET, SQL Server, Mainframe, Actimize, Cognos.

Confidential

Lead.Business Systems Analyst

Responsibilities:

• Assist teh Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction.
• Served as functional and business process expert, ensuring dat both business needs and end-user needs are understood and reflected in every solution we deliver.
• Interact with clients to define and document requirements for a named set of custom developed software products.
• Collaborated with teh Engagement Manager in creating and presenting teh appropriate project on-boarding processes and materials (Charter/SOW/High-level Requirements).
• Responsible for conducting Design Thinking sessions to gain insights into end user and customer needs.
• Created documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides.
• Managedthe Product Backlog for a Product, working with teh Engagement Manager to prioritize requirements, define and manage scope and sprints for a project.
• Engagedbusiness owners and other ITS resources to respond to requests for new applications and/or enhancements.
• Engaged in maintaining in Master data (MDM)
• Liaison with developer and QA for requirements clarification during story development.
• Leadall Testing and QA activities within teh project lifecycle. Works with and managedUS India (USI) QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of teh Products.
• Involved in designing, generatingand exportingreports(Crystal reports, SSRS reports).
• Providefeedback and conducts Performance Evaluations of USI QA resources.
• Workwith teh Engagement Manager and clients to plan user engagement activities and execute User Acceptance Testing (UAT) and facilitate continuous testing during agile projects.
• Participates in reviews of plans associated with project execution.
• AssistEngagement Manager with status reportingas required by teh Studio leadership.
• Respond proactively to both businessand project issues and escalateappropriately.

Environment: MS Office 360, MS Visio, MS Project, MS Access, TFS,Share point,Agile, .NET, Oracle PL/SQL, SAP.

Confidential

Sr. Business Systems Analyst

Responsibilities:

• Analyze business requirements, business process and system architecture/design. Involved in developing test strategy and test plans to ensure dat test cases reflect user needs for teh functional, User Interface, Performance, Usability and Security requirements.
• Author System Requirements document (SRD),Write UI User stories,Use Case, Systems Requirement Specification (SRS), System Requirement Change Request, and Data Dictionary along with teh technical staff and developers.
• Responsible for data mapping, defining and documenting functional specifications and business requirements.
• Develop Test metrics and use Test Director as a repository for Test cases.
• Perform and Track UAT defects through TFS tracking module.
• Verify teh functional aspect as per teh Business Process and validated teh interface with teh other systems and data conversion from teh SharePoint system.
• Engaged in maintaining in Master data (MDM)
• Provide guidance to QA team for developing scenarios for validation and testing and resolve issues related to specs during QA and UAT.
• Involved in creation, generating and exportingreports(Crystal reports, SSRS reports).
• Analyze and evaluate teh performance of teh application from various dimensions and conducted UAT’s for successful implementation for all teh requirements.
• Initiate and validate changes and facilitated new user training and ongoing training and support of project systems, upgrades and modifications in system rules.

Environment: Windows, MS Office 360, MS Visio, MS Project, MS Access TFS, Agile, .NET, Oracle PL/SQL

Confidential

Sr. Business Analyst

Responsibilities:

• Accumulated stakeholder’s requirements from various end through surveys, interviews and JAD Suggested measures and recommendations to improve teh current application performance.
• Involved in understanding teh current business process (As-Is), defining scope of teh project.
• Responsible for creating business work flows and processes and creating management reports based on teh analysis.
• Heavily interacted with teh Business Users to get a better understanding of client business processes and gatheird Business Requirements.
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
• Prepared drafts of user documentation, which included problem resolution and introduction of new functionalities.
• Created use-case scenarios and storyboards in Version one and MS PowerPoint for better visualization of teh application.
• Wrote BRD, FRD, use cases, test scenarios, test cases for functional and non-functional aspects.

Environment: Oracle R12, SQL server, SQL server replication, Oracle PL/SQL, Windows, UML, MS Office 360, Version One, ALM-HP Quality center, SDLC, Agile Methodologies

Confidential, TX

Project Manager - Business Analyst(Scrum Methodology)

Responsibilities:

• Managed co-ordination of teh partners and groups engaged in project work.
• Developed and managed project deliverables with teh project release plan.
• Heavily interacted with teh Business Users to get a better understanding of client business processes and gatheird Business Requirements.
• Managed teh project budget and resource forecasting. Budgeted and Forecasted multiple, concurrent, complex projects ranging from $50K to Millions of dollars.
• Resolvedcross-functional issues at project level and managedproject scope and change control.
• Final approval of teh design specification and manage teh Project Library.
• Ensuredclear communication paths within teh Project team, Organization and Vendors.
• Producedand monitoredfinancial reports including entry and maintenance of all actual.
• Assistance and performed high level end to end business application and trade flow testing and directed teh testing team for carrying out various positive and negative test scenarios.
• Managedsupport functions covering Planning, Tracking, Reporting, and Quality management.
• Responsible for organizing teh Quality Analyst (QA) walk through to explain proposed changes and manage User Acceptance Testing and End to End testing.
• ConductedQuality Assurance and system testing, assistedwith systems implementations, and teh evaluation of teh results.
• CreatedUI User Stories,Use Cases, and developed detailed Use Case Diagrams and Sequence diagrams describing how actions are to be carried out using MS Visio.
• Providedconsolidated reporting to teh ITPMO Board, including milestone summary, key issues, risks, benefits, summary of costs incurred.

Environment: Oracle HRMS11i, SQL server, SQL server replication, Oracle PL/SQL, Windows, UML, MS Office 360,@Task, Time Tracker, SharePoint, JIRA, Smart Test, SDLC