PROFESSIONAL SUMMARY:

• Over Ten years of experience in IT industry wif working experience wif Salesforce.com as Administrator and Developer, Salesforce.com CRM Platform, building Application Programming Interfaces (APIs) on force.com platform Visualforce on various applications.
• Experience in building responsive application using by creating Lightning components (Client/Server - side controllers) using aura framework, Salesforce LDS styling.
• Strong noledge in Salesforce Customization, Integration, Workflow approvals, Data validation, Sales, Marketing, Customer Service and support Administration.
• Good noledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.
• Extensive experience in designing of custom objects, custom fields, role-based page layouts, Workflows, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in building Visualforce Pages, Visualforce Custom Controllers/ Components, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.
• Experience inSalesforceLightningfeatures like activities, contextual hovers, opportunity board and customizable dashboard.
• Profound noledge in using Lightning components and Lightning Builder for Salesforce1.
• Highly skilled in upgrading Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Hands on experience working on Salesforce Lightning schema builder, process builder, app builder, components and Lightning connect.
• Good noledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.
• Extensive experience to build reports and dashboards in wave analytics.
• Explicitly worked on custom objects, custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.
• Experienced in integration of Salesforce.com wif external applications by usingWeb Services API,Metadata API,and SOAP.
• Design and Develop customer solutions in Vlocity, Visualforce, Apex, CSS, Javascript and other technologies.
• Proficient in dealing wif functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Have noledge in version control systems like GIT and used Source code management client tools like GitHub.
• Experience in Salesforce.com administration including creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions.
• Experience in designing Data Model for new Salesforce Implementations.
• Experience in bulk Data migration from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.
• Hands-on design and development usingForce.comPlatform, Database Management Systems.
• Experience working on Eclipse IDE wif Force.com Plug-in for writing business logic in Apex.
• Experience working wif teams dat implement the Agile, Waterfall methodologies.
• Excellent leadership and interpersonal skills, team player wif ability to work TEMPeffectively wif all levels of organization and individually as well.
• Excellent verbal and written communication skills. Ability to quickly adapt and learn any new technology.

TECHNICAL SKILLS:

CRM: Salesforce.com

SFDC Technologies: Lightning Web Components, Aura, Apex Custom Controllers, Apex Data Loader, Apex Language, Apex Classes, Apex Triggers, Batch Class, Visualforce (Pages, Components & Controllers) Workflows, Approvals, Email Templates, Formulas, Validation Rules, Roles & profiles, Dashboards, Custom Objects

SFDC Tools: Force.com Eclipse IDE, Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact target, Sales cloud, Service Cloud, Marketing Cloud.

Integrating Tools: Apex Data Loader, Import Wizard, Data Export

Programming Languages: Apex, Java

Operating Systems: Windows, Linux

IDE: Force.com IDE, Eclipse, Visual Studio, Adobe Flash

PROFESSIONAL EXPERIENCE

Confidential, Bayonne, NJ

SFDC Developer

Responsibilities:

• Involved in requirement gathering from the client location, noledge transfer and setting expectations on project progress at the client end.
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Created Lightning Pages inside Lightning Community Builder.
• Developed Lightning apps using Lightning Components and made them compatible wif Salesforce1 mobile app.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components using Aura framework.
• Developed robust Lightning Pages using aura framework and placed them on the community builder.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Created multiple Lightning Components, added CSS and Design Parameters dat makes the Lightning component look and feel better.
• Wrote SOQL and SOSL statements wifin custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
• Created Apex methods for the lightning controller and halper methods to perform DML operations on the case records.
• Responsible for Data load operations using Force.com Apex Data Loader.
• Developed Batch Apex classes and scheduled those using Apex Schedulable classes on hourly basis.
• Worked on Apttus CPQ configuration and integration.
• Used Eclipse IDE wif Force.com Plug-in for writing business logic in Apex programming language.
• Integrated application wif Salesforce.com wif using SOAP and REST web services API.
• Customized Salesforce.com fields, page layouts, record types, list views and queues.
• Developed field & page layout customization for the standard objects like Account, contact, Leads.
• Worked wif Standard Salesforce features like Objects, Workflows, Record Types, Page layouts, Validation rules, Profiles, Roles, Reports, Dashboards, etc.
• Strong development noledge and experience in Service Cloud and Community Cloud.
• Created new custom objects, assigned fields, custom tabs, components, custom reports.
• Implemented Sales cloud and incorporated the enhanced features as required to streamline the business process.
• Designed and developed Service cloud and integration.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce.com, Force.com, Apex Classes, Lightning Web Components, Aura, Triggers, Controllers, Custom Objects, Records, Page Lay outs, Roles, Work flows, SOSL, SOQL, Sales Cloud, Service Cloud, Community Cloud, Dash Boards, Data Loader, Data Migration and Windows

Confidential, Waterbury, CT

SFDC Developer

Responsibilities:

• Proactively created Apex Triggers and Apex Classes and also developed and managed complex workflows, approvals, validation rules, assignment rules and system triggers.
• Used field level security along wif page layout to manage the visibility and accessibility of fields for different profiles.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Worked wif variousSalesforce.comobjectsLead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Developed and configured Custom Reports to planning monthly, quarterly and annually and forforecasting.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop rich user interface and better interaction of pages.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Used Eclipse IDE, Developerconsole, Lightning app builder for configuring, coding, modifying and testing of applications in Salesforce.
• Worked on Salesforce Community cloud like how to engage wif employees, customers, partners.
• Worked on Lightning components, Event registration, handlers and apex classes for performing logic in the actions.
• DevelopedReportsandDashboards,validationrules,formula fieldsfor the application.
• CreatedPage Layoutsfor various profiles to make the CSS people comfortable for inputting data into the CRM from customers.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Wrote SOQL & SOSL queries wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Developed workflow rules, tasks, emails and alerts to track customer related tasks and activities.
• Used Salesforce Lightning to delivers a modern, smart experience across every device.
• WrittenTestClassesto meet Unit testing before migrating fromSandboxtoProductionenvironment.
• Deployed the changes fromSandboxtoProduction.

Environment:Saleforce.com platform, Lightning, Apex Language, Data Migration, Data Loader, Apex Triggers, Reports, Custom Objects, Community Cloud, Custom Tabs, SOQL, SOSL, Workflow & Approvals, Email Services, Eclipse IDE Plug-in

Confidential

SFDC Developer

Responsibilities:

• Interacted wif various business user groups for gathering the requirements for CRM implementation.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Worked on various Salesforce.com Standard Objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
• Created new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Designed the solutions for business and technical requirements by customizing various standard objects of Salesforce.com (SFDC).
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.
• Designed various Webpages in Visualforce for capturing various customer enquiries and implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
• Involved in data mapping and migration of data from legacy systems to SalesForce.com Objects and fields.
• Involved in the code and performance optimization.
• Developed various Components andVisualforce Pages.
• LeveragedAPEX Controllerto make a call forexternal requeststo retrieve data from various API’s and displayed them on to the component.
• Optimize and improve the overall runtime of Omniscripts, DataRaptors and Vlocity Integration Procedures using best practices.
• Implemented theWeb ServicesthroughWSDLin the Salesforce.com for outbound messaging.
• Involved indaily standup meetings, Scrum. This resulted to bring good solution to the business requirement.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Building Complex and Reusable Components in Vlocity.
• Designed various types Email templates for auto response to customers.

Environment: Salesforce.com Platform, APEX, Vlocity, Web services, SOSL, SOQL, Force.com IDE, Visualforce Pages, Workflows, Force.com, Eclipse IDE, Apex classes and Controllers, HTML, CSS, Data Loader, WSDL, SOQL, SOSL, Scrum, Custom objects, Custom fields, Web Services, SOAP, REST

Confidential

SFDC Developer/Administrator

Responsibilities:

• Implemented the business logic by creating workflow rules and defined related tasks, field updates and email alerts. Custom reports were created for custom objects for overall detail view.
• Customized Salesforce.com wif custom fields, links, objects, page layouts, buttons,record-types to meet specific business requirements.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, and Record Types to enforce data quality Setup Marketing Campaigns, Assignment rules, Web-to-Lead and Auto-Response rules.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments using Change Set, Eclipseand Force.com Migration tool.
• Developed Sales cloud to improve forecasting, campaign, and Partner Portal for channel partner wif deal registration. Involved in managingCommunityapplication such as Ideas and Answers.
• Used Data Loader for insert, update, upset and bulk import or export of data from Sales force Objects. Used it to read, extract and load. data from comma separated value (CSV) files.
• Involved in planning, design, development, testing and integration of Salesforce Cloud services, and using CTI integration on Salesforce.com data and accounts.
• Worked in GIT version control systems to keep the history of developed files. Performed user acceptance testing by conducting and leading surveys.
• UsedSOQLandSOSLstatements wifin Governor Limits fordata manipulationneeds of the application using platform database objects.
• Worked wif business units to understand new and optimized marketing campaigns and translate into platform capabilities.
• Managed Salesforce Admin profile, new users, profiles, defining Permission Sets, email Templates, Salesforce security, roles, profiles, groups, queues, sharing rules and other setup options in multiple instances of Salesforce platform.
• Worked on Record Types, Validation Rules, Triggers and Page Layouts.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implementbusinesslogic.
• Created Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Worked on various AppExchange products according to the needs of the organization.
• Cleansed duplicate data and defined dupe blocking parameters to maintain data integrity.
• Developed business planning using requirements such as scope, developments, alternatives, and risks involved, anticipated and identified root causes and conduct performance testing to verify the Business users’ requirements.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Created and deployed several reports for different user profiles based on the need in the organization.

Environment: Saleforce.com platform, Force.com IDE, Apex, Visualforce (Pages, Components & Controllers), Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in

Confidential

Data Analyst/Business Systems Analyst

Responsibilities: -

• Analyzed the business requirements of the project by studying the Business Requirement Specification document.
• Revisited the business rules and redefined many attributes and relationships in the model and cleansed unwanted tables and columns as part of Data Analysis tasks.
• Creation of database objects like tables, views, Materialized views, procedures, packages using Oracle tools like PL/SQL, SQL* Plus, SQL*Loader and Handled Exceptions.
• Created a logical design and physical design in Erwin.
• Maintained security and data integrity of the database
• Identified the business function activities and processes, data attributes, and table metadata, and documented detailed design specifications
• Created Entity relationship diagrams (ERD), Function relationship diagrams (FRD), data flow diagrams (DFD) and enforced all referential integrity constraints using Erwin data modeling tool
• Run batch jobs for loading database tables from Flat Files using SQL*Loader.
• Extensively used Erwin for developing data model using star schema methodologies.
• Updated existing models to integrate new functionality into an existing application.
• Created PL/SQL packages and Database Triggers and developed user procedures and prepared user manuals for the new programs.
• Expert in creating multiple kinds of Report in Power BI and presented them using Story Points.
• Responsible for creating SQL datasets for Power BI and Ad-hoc Reports.
• Good noledge and experience on Global Custody operations, capital markets, securities services, vendor management operations, trade finance, trade settlements, income processing, tax, corporate actions, market claims and reconciliations, NAV generations.
• Analyzed database requirements in detail wif the project stakeholders by conducting joint Requirement Development sessions.
• Developed normalized Logical and Physical database models to design OLTP system.
• Created Dimensional Model for the reporting system by identifying required dimensions and facts using Erwin.
• DevelopedDataMigration and Cleansing rules for the Integration Architecture (OLTP, ODS, DW).
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.

Environment: Windows XP/NT/2000, SQL Server 2008, Teradata, Oracle11g, DB2, Informix, MS Excel, Mainframes MS Visio, Rational Rose, Requisite Pro, OBIEE.