SUMMARY:

• 9+ Years of professional experience in IT industry, 5 years of experience in Salesforce CPQ platform and involving in various phases of Software development including SFDC Administrator, SFDC Development, Business analysis, System Analysis, Design, Testing, Production Support, Implementation of SFDC and Web based Applications.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ.
• Vast noledge on Medicare & Medicaid CMS, Facets, Claims management, also worked on payer client and also with provider clients
• Expertise with healthcare Insurance systems with claim entries, validation, pricing, audits analyzing information across the verticals.
• Implemented data correction mechanisms for bad data or missing information and input the corrected data using reject loader utility.
• Maintained and improved existing Salesforce implementation handling with Sales and Service Cloud.
• Extensive Experience in SFDC Administrative tasks like creating profiles, users, Roles, permission sets, Email notifications and Templates, Outbound Messaging, Tasks, Events and Actions, Creating Flows, Process Builders.
• Experience in building new Applications with the Lightning App Builder and Lightning components. Experience on Salesforce Lightening for Customizing Reports and Dashboards for business use.
• In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and Contact Management.

TECHNICAL SKILLS:

Business Tools: Rational Suite (Requisite Pro, Rose, Clear Quest, Clear Case), MS Visio, MS Project, MS Access, MS Office Suite

Business Skills: Business Definition Requirements, Business Process Analysis, Gap Analysis, JAD, Gap Analysis, Mapping documents

Methodologies: Agile, Waterfall

Testing Tools: QC, ALM, JIRA

Operating Systems: Windows XP/95/98/NT/2000, Mac OS X, DOS, UNIX, Linux

PROFESSIONAL EXPERIENCE:

Confidential, Bloomfield, CT

Sr. Salesforce Business Analyst

Responsibilities:

• Worked in Scrum Agile methodology, responsible for conduction sprint planning, project backlog, sprint/iterative backlog, user stories/Story Card, review scrum release etc.
• Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
• Assisted the Project Manager to create and update Vlocity charts, burn-down charts/graphs and quality metrics.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Requirements.
• Worked in a Scaled Agile Framework (SAFe) environment dat functioned as a Lean Enterprise by implementing agile principles across the organization through DevOps & Release on Demand, and Team & Technical Agility.
• Facilitated requirements gathering activities, including meeting with users to discuss System Task Requests (STRs), Enhancements, and Project Assessment Quotations (PAQs) requirements.
• Experience developing solutions for the Apttus Contract Lifecycle Management (CLM) and Configure, Price Quote (CPQ) systems including X- Author for Word &Excel, development of clause libraries and contract templates.
• Integrated Steel brick and Salesforce integration for automating quoting, contracting and billing process.
• Worked at the Team level and Program level in breaking down high level Epics, Capabilities into Features and User stories based on larger context of Agile Release Train (ART) and Solution Train.
• Involved in Pricing Configuration and Product Configuration into APTTUS CPQ using some advanced principles of Salesforce.
• Worked on CPQ project to handling issues on ongoing project.
• Implemented data models related to CPQ and CLM.
• Conducted Gap Analysis on Vlocity Insurance Cloud functionality to shore up any process gaps between current and future state capabilities. Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components to make Lightning Application mobile and software analysis.
• Responsible for providing solution and Implementation of Apttus CLM & CPQ for different business internally.
• Developed Vlocity templates for the various user interactive forms dat triggers email to alias and such forms largely reduced the amount of manual work involved and were highly appreciated.
• Experience in Salesforce.com configuration in creating the Custom Objects, several types of Custom fields, buttons, links, Record types, Page layouts, Validation Rules, Email Templates, Report Types, Workflow Rules, and Approval Process.
• Involved in Salesforce.com Application Setup activities - Configured and customized the apps to match the functional needs of the organization.
• Received approval to design and develop POC custom Data Integration Framework to prove viable options to replace Vlocity DataRaptor usage for high volume interfaces. Presented POC to executives/leaders and gained approval to implement. Led team to implement Discovery Advisor Load interfaces with much success. Led several teams to convert all Enterprise data interfaces to custom data service and to mature the framework.
• Responsible for performing all tasks required to develop, implement, and support the Salesforce.Com application integration of the Apttus CLM and CPQ.

Confidential, Pittsburgh, PA

Business System Analyst

Responsibilities:

• Was assigned to lead task force (executives, leaders, developers, business contacts) to work with Vlocity to troubleshoot DataRaptor performance issues preventing upscaling our data operations.
• Designed and implemented data models and reports in Power BI to help clients analyze data to identify market trends, competition and customer behavior.
• As, there were many configurators, build a apex program to load the CPQ configurators. Used the pricing rules to build the discounting logic and reduce the complexity of existing process.
• Planned and conducted requirements elicitation meetings with the business to collect functional and non-functional requirements relating to client's Salesforce technology enhancement and initiatives.
• Document all data mapping and transformation processes in the Functional Design documents based on the business requirements.
• Worked on Vlocity, for 360-degree customer views, customer history feed, and complete policy information in simple, card-based formats, driving new business and renewals, and tracking producer credentials. Coordinated and transferred noledge to the offshore team.
• Proactively involved in imparting Agile and Scrum values to the team and helping the team to continuously improve the agile process.
• Able to perform creation of complex metrics, Conditional and Level metrics and their use within a report context
• Maintained support and delivered multiple enhancements for a Salesforce Sales Cloud application, including web-to-lead enhancements dat enabled reduction of headcount.
• Build CPQ Quoting & Product configuration, pricing for Fortinet. Customer TEMPhas a large family of product with many dependent components and were adding product at individual SKU level.
• Created various Reports and Report folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the needs of the organization.
• Designed and implemented custom Vlocity Omniscript pages for customer information.
• Created and configured various Reports and Report folders to assist State boards to better utilize Salesforce as a based on needs of State boards.
• Implemented in Pricing Configuration and Product Configuration into Apttus CPQ using Salesforce Principles.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM; dis involved designating access to the applicable user within the user hierarchy.

Confidential, Bismarck, ND

Business Analyst

Responsibilities:

• Analyzed Business Requirements and segregated them into high level and low level Use Cases, Activity Diagrams / State Chart Diagrams using Rational Rose according to UML methodology thus defining the Data Process Models.
• Performed data analysis and reporting in support of program intelligence, compliance/program integrity, software usage, and data quality utilizing Excel, Access, and Business Objects.
• Used Azure Enterprise integration Service - SQL Server Stretch Database to migrate transactional database with cold data securely to Azure Cloud.
• Participated in Scrum meetings utilizing the Agile methodology and contributed in a team environment to develop end-to-end applications dat include the UI layer, the intermediate Enterprise Service Bus ESB layer written in Java utilizing JSON / XML, and the the Oracle database layer.
• Used Rally and TFS for updating the status of all the Test Cases & Test Scripts dat are executed during testing process.
• Responsible for data mapping and data mediation between the source data table and WMO data tables using MS Access and MS Excel.
• Capture Feature/Function information at varying levels of granularity and document them in a requirements management tool (e.g. Microsoft TFS, JIRA, etc.)
• Interprets Claims Processing Business Rules, tests against MMIS functionality and translates differences into System Enhancements and/or Functional Defects.
• Developed automation system using PowerShell scripts and JSON templates to remediate the Azure services
• Analyzing User and Functional requirements to point out gaps between used SQL queries to extract the data from the database. Implemented data access, storage and validation routines on the database server using Procedural Language/Structured Query Language (PL/SQL).
• Independently developed the Business Requirement Document (BRD) and its subsequent versions using MS office and Visio. Evaluated business requirements for Enterprise business applications integration and service activation

Confidential, Louisville, Kentucky

Business Analyst

Responsibilities:

• Worked on data modeling and produced data mapping and data definition documentation. Configured the Data mapping between Oracle and SQL Server 2005.
• Applying good judgment in balancing and advocating for the use of agile delivery concepts and business analysis tools and techniques
• Extensive noledge in different reporting objects like Facts, Attributes, Hierarchies, Calculated fields, transformations, filters, Sets, Groups, prompts, Parameters etc in Tableau.
• Experience with data analysis, data mapping and dimensional modeling experience in decision support systems (data marts) using Star Schema.
• Strong understanding of FACETS and Facets Data Model working on data model and data extracts.
• Work experience in data warehousing projects dealing with ETL (extraction, transformation, load) using Oracle
• Designed and configured Workday compensation packages including salary, bonus, allowance, commission, and merit plans to accommodate JPA.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries and PL/SQL stored procedures to filter data within the Oracle database.
• Conducting analysis of alternatives, recommendations, and data mapping Create end user training material and operational documentation.
• Participate in the implementation as a subject matter expert and provide guidance and advice to ensure health care benefit administration and policies are in compliance.
• Participated in all phases of the Facets Extended Enterprise administrative system implementation to include the planning, designing, building, validation, testing, and Go-live support phases
• Experienced in software development life cycle such as Waterfall, Agile-SCRUM methodologies,
• Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility, ensured consistent application of SCRUM methodologies across the enterprise