SUMMARY

• Over 8 years of IT experience in application design, customization, development, and support on Salesforce Platform and Java/J2EE technologies.
• Extensive experience of development in Apex, Visualforce pages, Controllers, Triggers, Integrations using Web services API, Lightning framework development etc.
• Have good Experience in Optimizing SOQL & SOSL queries on the force.com platform using tools like query Plan and workbench.
• Experience in configuration and customization of OOB Salesforce Sales, Service clouds, Community cloud, and Marketing cloud.
• Experience in working with REST, SOAP/WSDL Web services for integrating with third party tools.
• Hands on Experience of Salesforce Web Services API like REST, Bulk & SOAP, OData services and different authorizations flows like Oauth 2.0, browser Oauth,SSO etc.
• Vast Experience in the declarative functionalities of the SFDC Platform like Design and implementation of Custom Objects, Custom Fields, Page Layouts, Tabs, Reports and dashboards, Formula Fields, Validation Rules, Workflows, and Approval Processes for automated alerts, Workflow and Process builder in both classic and lightning experience.
• CRM Domain experience with Experience in customizing and configuring Web - to-Lead, Web-to-Case, Email-to-Case features, Account, Contact & Case Management, Live chat implementation, Omni channel implementation.
• UsedMetadata APIto retrieve, deploy, create, update, or delete customization.
• Worked on the design and implementation of Organization security, authentication, and stabilization.
• Good experience in developingSalesforceLightningApps, Components, Controllers and Events with SFDC recommended best practices.
• Experience in creating test Strategy and Test class for Code coverage.
• Experience integrating Salesforce.com with enterprise-level applications though all available integration channels as well as Salesforce-to-Salesforce integration.
• Created sites and communities for partners and customer portals.
• Experience in migrating from Salesforce classic to Lightning by analyzing existing Visualforce components and converting them to Lightning components using Lightning app builder, SLDS styles and Aura framework.
• Experience in data migration using Import wizard, Apex Data Loader, Middleware applications.
• Thorough understanding of Agile mode Software development Life cycle (Requirements gathering, analysis, gap analysis, design, development, testing and implementation, User Training and adoption).
• Troubleshoot and resolve Production issues for SFDC within SLA byperforming extensive root cause analysis to ensure non-re-occurrence of defects and direct them to responsible groups.
• Developed SFDC Customized Reports, Dashboards and Processes to continuously monitor data quality and integrity.
• Deployment management sandbox to production environment by Eclipse IDE and Change Set and source control using SFDX based development.
• Sound knowledge of object-oriented design, MVC architecture and struts framework.
• Experience in implementing Enterprise applications using Java/J2EE, JSP, Servlets, JDBC, Web Services, JavaScript, HTML, XML and WSDL.
• Good experience with HTML, JavaScript, jQuery, CSS, XML, ActiveX technologies and various database access technologies.
• Expertise in writing SQL, PL/SQL triggers, procedures and functions with Oracle, MS SQL Server.
• Capable of quickly learning and adaption to new technologies and processes, and successfully applying them to projects and operations.
• Worked on Apttus CPQ (Configure Price Quote) tool, Salesforce CPQ platform and involving in various phases of Software development.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.

TECHNICAL SKILLS

Salesforce: SFDC Certified Force.com Developer, Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Lightning, Lightning UI, Lightning component, Aura framework.

IDE: Eclipse, Force.com IDE, Force.com Explorer, Data Loader, Demand Tool, Workbench, SOAP UI, UML.

Web Technologies: JavaScript, jQuery, XML, XSL, HTML, XHTML, CSS, AJAX.

Databases: Oracle 10g/9i, SQL Server 2008/05/2000, MYSQL, DB2.

Versioning: Git, SVN, Bit bucket

Programming Languages: C/C++, Java, J2EE, JDBC, JSP/Servlets, Struts, PL/SQL, Apex.

Web/Application Servers: Apache, Tomcat 5.0, JBoss, WebLogic, IBM Web Sphere, IIS.

Operating Systems: Windows 8/7/XP/2000/NT, Mac OS, Red Hat Linux 7.x/9.0, Unix.

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Admin/Developer

Responsibilities:

• Interacted with various business user groups for requirements analysis, design, and prepared Technical Design Document.
• Analysis and evaluation of the salesforce release upgrades.
• Written apex Code to implement CRV Customer bulk book reassignment handling large chunk of data.
• Lightning UI development is done with customized layout for lead management and enhancements related to the sales cycle.
• Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Developed Apex Custom, Extension Controller classes, Triggers, Visualforce pages in the application for customizing lead, Opportunity, and Custom objects
• Written Apex test classes and achieved 90% of the organization code coverage by writing test utility methods.
• Designed, developed, and customized the OOB entity-relationship data model for custom lead routing and lead nurturing process.
• Configured and created Out of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows, custom settings, custom metadata type etc.
• Created complex workflow rules/Process builders for actions like Email Alerts, Field Updates
• Role, Profile with right level of access is implemented.
• Worked on firsthand issue resolution expert and responsible for smooth production releases without p1 Incidents.
• Responsible for building advance Lightning Web Components (LWC) for reusability, well versed with JavaScript and LWC technology.
• Created and customized Reports and Dashboards.
• Deployed components across Sandbox and Production instances using Confidential CI/CD.

Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers (Custom and Extension), Visualforce Pages, Aura Components, Web Services, REST, HTML, CSS, JavaScript, jQuery, Workflows, Apex Data Loader, Sandbox, Lightning, Eclipse IDE Plug-in, Windows 7.

Confidential

Sr. Salesforce Admin/Developer

Responsibilities:

• Interacted with various business user groups for requirements analysis, design, and prepared Technical Design Document.
• Analysis and evaluation of the Different approaches available for the Live agent implementation with New capabilities from Winter 19 release.
• Written apex Code to implement Oauth based integration to Zendesk and Hive systems.
• Lightning UI development is done with customized layout for Live agents, customers, and supervisors.
• Integration framework is developed for generic Zendesk API integration and Security feature validations.
• Written Apex test classes and achieved 90% of the organization code coverage by writing test utility methods.
• Designed, developed, and customized the OOB entity-relationship data model for Live transcript Object, Case
• Configured and created Out of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows, custom settings, custom metadata type etc.
• Created complex workflow rules/Process builders for actions like Email Alerts, Field Updates
• Role, Profile with right level of access is implemented for Live agents and supervisors.
• Created and customized Reports and Dashboards for chat monitoring, escalation resolution and Exception handling.
• Worked on Apttus CPQ (Configure Price Quote) tool, Salesforce CPQ platform and involving in various phases of Software development.
• Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash. Generated Revenue recognition status automatically with Steel Brick CPQ
• Deployed components across Sandbox and Production instances using Force.com migration tool, Change Sets.
• Experience working with Standard Sales Analytics application and Service Analytics Application in Einstein Analytics.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Develop and provide training of the dashboards to various business units.
• Support ad-hoc dashboard requests to provide insights to various teams.
• Analyze large volumes of data using various tools like Salesforce Einstein Analytics

Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers (Custom and Extension), Visualforce Pages, Components, Web Services, REST, HTML, CSS, JavaScript, jQuery, Workflows, Apex Data Loader, Sandbox, Lightning, Eclipse IDE Plug-in, Windows 7.

Confidential, Atlanta, GA

Sr. Salesforce Admin/Developer

Responsibilities:

• Interacted with various business user groups for requirements analysis, design, and prepared Technical Design Document.
• Written complex relationship SOQL, SOSL queries in Apex Classes, Batch Processes Triggers to retrieve data from standard and custom objects.
• Developed Apex Custom, Extension Controller classes, Triggers, Visualforce pages in the application for customizing Lead Conversion, Campaign, Opportunity, and Custom objects.
• Worked on XML/JSON Parsing and mapping the XML/JSON string into the object entities for Integration.
• Involved in integrating Salesforce with external systems by making HTTP callouts.
• Written Apex test classes and achieved 90% of the organization code coverage by writing test utility methods.
• Designed, developed, and customized custom objects, entity-relationship data model using Lookup, Master-Detail and Junction Object.
• Configured and created Out of the Box Page Layouts, Record Types, Custom Tabs, and Validation rules, Sales Processes, Workflows and Approvals.
• Created workflow rules and defined related actions like Email Alerts, Field Updates, creating Tasks and Outbound messages.
• Written Sharing rules for data security on various Objects, for records visibility across various users in the organization based on role hierarchy using Criteria-Based, Owner-Based and Apex Managed Share.
• Implemented Inbound Email Handler interface for creation of records in Salesforce based on the Email received using Apex class.
• Part of team tasked with migration from Salesforce Classic to Lightning. Experience with Lightning App Builder, Lightning components and Lightning Design System.
• Worked on Journey/Audience Builder in creating Email Campaigns.
• Created and customized Reports and Dashboards on Custom and Standard objects for different channels in the Organization.
• Created Data Dictionary and Field level mapping of Salesforce and Siebel CRM systems for Integration and Migration, performed data migration using Data Loader.
• Deployed components across Sandbox and Production instances using Force.com migration tool, Change Sets.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce (SFDC).

Environment: Saleforce.com CRM, Force.com Platform, Apex Classes, Controllers (Custom and Extension), Visualforce Pages, Components, Web Services, SOAP, WSDL, REST, HTML, CSS, JavaScript, jQuery, Workflows, Approvals, Apex Data Loader, Sandbox, Lightning, Eclipse IDE Plug-in, Windows 7.

Confidential, Northvale, NJ

Salesforce Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, to better customize, and utilize the full functionality of the Salesforce CRM solution.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Written SOQL queries against force.com API.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Integrated the Web services for extracting the data from external systems to display in the pages of Salesforce.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Designed, developed, and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls created rule based automated workflows.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary, and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Components, Controllers & Extensions), Saledforce.com Data Loader, Informatica, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, HTML, Java Script, Web services, WSDL, SFDC Sandbox, Eclipse IDE Plug-in, Oracle 10g, Windows XP

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce Analyst/ Developer and Administrator in the organization.
• Interacted with various business team members (JAD Sessions) to gather the requirements and documented the requirements.
• Used SOQL and SOSL for data manipulation needs of the application using platform database objects.
• Integrated using Web services (SOAP) technology for extracting the data from external systems (Sales Lead Integration, Incentives Tracking System) to display in the pages of Salesforce.
• Implemented salesforce MVC pattern in the application customization for separating User Interface, Business logic and Data persistence with Subjects as Models, Visualforce pages & components as Views and Apex Controller classes as Controllers.
• Developed Test cases for Unit Testing and was involved in the Integration Testing.
• Worked on various Salesforce standard objects like Accounts, Contacts, Opportunity, Leads, Campaigns, Reports and Dashboards.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Developed data migration scripts and implementing data cleansing tools.
• Worked with Apex Data loader for loading the Leads, Opportunities, and their related activities into Salesforce.
• Designed and developed account development plan application for EMEA Salesforce Business users.
• Used the sandbox for development, testing and migrated the code to the deployment instance after testing.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visualforce (Pages, Component & Controllers), Salesforce Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, Web services, WSDL, Sandbox, Eclipse IDE Plug-in, Hoovers.

Confidential, Houston, TX

Sr. Salesforce Developer

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Developed Java Script methods for doing two actions on a single button click, to overcome the Salesforce limitations.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Worked on various AppExchange products according to the needs of the organization.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Creating a sync of contacts, email alerts, events, and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Developed Client-side pagination process with all the details.
• Created Labels to set the predefined values for the client-side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Used C# in various Salesforce and Force.com requirements whenever needed.
• Complete bulk imports of data using Apex Data Loader.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, .NET Framework, C#, Web Services API, Oracle EBS, Oracle on Demand, Oracle Fusion Middleware, SOA, Siebel.

Confidential, Los Angeles, CA

Salesforce Developer

Responsibilities:

• Involved in requirements gathering with multiple project managers, to better customize, and utilize the full functionality of the Salesforce CRM solution.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coded APEX triggers and s-controls created rule based automated workflows.
• Written SOQL queries against force.com platform.
• Developed different Visualforce Pages to suit to the needs of the application using different Visualforce components.
• Used Force.com Eclipse IDE plug to develop the classes and triggers.
• Manage users, Public Groups, Profiles, and Roles within the Salesforce CRM, this involved designating access to the applicable user within the user hierarchy.
• Moved the tables like Opportunities, Accounts and Contacts to the Salesforce CRM Standard objects.
• Worked on maintaining the functional areas of accounts, contacts, leads, campaigns, opportunities, quotes, activities dashboards.
• Customized the dashboards to monitor lead activities based on sales geography.
• Designed, developed, and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Using Apex Data Loader mapped data sources and loaded data into Call Center application.
• Implemented packages in distributing and migrating components or applications within the organization.
• Used Informatica Power Center in synchronizing SQL and Oracle to the Salesforce application.
• Created Formula Fields, Validation Rules, Workflow and approvals for the flexibility and functionality of force platform application.
• Responsible for the creation of custom Apps, and Reports using the Salesforce CRM cloud computing model.
• Generated different reports like standard, summary, and matrix for quarterly and half yearly sales.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Participated in the training sessions provided by the Salesforce team.

Environment: Saleforce.com platform, Seibel CRM, APEX Language, Visualforce (Pages, Component & Controllers), Salesforce Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Security Controls, HTML, Java Script, and Web services, Sandbox, Eclipse IDE.