SUMMARY

• Java Certification from NIIT with sun participation certificate.
• Extensively working as a Techno - Functional consultant in providing CRM solution with excellent business domain experience in Order Management, Call Center, Sales, eCommunication, Finance.
• Extensive experience and noledge in analysis, design, development and testing for Siebel Enterprise.
• Functional experience includes Siebel CRM implementation for Telecom, Retail, and Finance Sector application.
• Working noledge of Software methodologies like Agile, waterfall model.
• Technical experience includes eScript (Server Script/Browser Script), creation of BC, BO, links, picklist, Applet, views creation, Workflows, Workflow Policy, Assignment Manager, Task Base UI, RTE, DVM, Siebel EAI Business Services, Integration objects, VBCs, Inbound/Outbound Web Services.
• Good noledge on REST API in Siebel.
• Good noledge on OEDQ (Oracle Enterprise Data Quality).
• Good noledge in SQL including Creation of simple / complex SQL Queries.
• Little bit noledge on Salesforce CRM.

PROFESSIONAL EXPERIENCE

Confidential

Senior Siebel Developer

Responsibilities:

• Primary involved in configuration & developing the Siebel Finance application.
• Prepare technical design documents based on the business requirement document.
• Customize the CRM module Contact, Account, Opportunity, Opportunity Product, Quote, Quote Item, Order, and Order Item as per business requirements.
• Provide technical solution to design & implement Workflow, WF Policies, Assignment Manager, RCR, and RTE to trigger automatic process with Siebel or communication with various system.
• Manage all aspects of solution delivery including requirement capturing, creating functional use cases, designing modules, supporting application.
• To do the noledge transfer sessions with customer.
• Support Server Administration tasks of extracting local database, defining positions, responsibilities.
• Providing suggestions / approaches for solutions to dynamic Client requirements.
• Build and demonstrate the prototypes.
• Develop the Siebel application with required level of configuration/Integration.
• Deployment of testable application in testing environment.
• Creation of unit test scripts, implementation document and troubleshooting document.
• Perform code unit testing & issue correction.
• Defect fixing and troubleshooting.

Confidential

Team Lead, Designer, Developer

Responsibilities:

• Managed the team of 9 team members.
• Understood the business requirements and prepared the technical design document HLD and LLD .
• Provided Efforts Estimation by using ADM (Accenture Delivery Methodology) estimator.
• Implemented various business processes through configurations, custom Business Services, Workflow, Workflow Policies, and Task Base UI & Assignment Manager, Web Services.
• Provided the technical and functional assistance to the team members, resolving technical issues and reviewing the objects.
• Provided suggestions / approaches for solutions to dynamic Client requirements.
• Built and demonstrated the prototypes.
• Developed the Siebel application with required level of configuration/Integration.
• Configured the workflows based on the business rules.
• Deployment of testable application in testing environment.
• Created of unit test scripts, implementation document and troubleshooting document.
• Performed unit testing.
• Defect fixing and troubleshooting.
• Provided Testing support during various testing cycle (SIT, UAT).
• Provided the Production Support.

Confidential

Designer, Developer

Responsibilities:

• Assisted in the implementation and design analysis dat identified the requirements.
• Helped in analyzing and planning of high level software strategies and solutions through technical and functional expertise.
• Configured various modules on Siebel enterprise likes creation of customer, billing account & order...etc.
• Created unit test scripts, implementation document and Troubleshooting document.
• Involved in providing the technical and functional assistance to the team members,resolving technical issues and reviewing the objects.
• Implemented various business processes through configurations, Integration, custom Business Services, Workflow, Workflow Policies, and Task Base UI & Assignment Manager, Web Services, VBC’s.

Confidential

Designer, Developer

Responsibilities:

• Understood the business requirement.
• Provided suggestions / approaches for solutions to dynamic Client requirements.
• Designed High level approach for implementing business requirements for Siebel enterprise.
• Configured various modules on Siebel enterprise likes Incident Management, Agent Tools etc.
• Created unit test scripts, implementation document and Troubleshooting document.
• Involved in providing the technical and functional assistance to the team members,
• Understood the business requirement.
• Provided suggestions / approaches for solutions to dynamic Client requirements.
• Designed High level approach for implementing business requirements for Siebel enterprise.
• Configured various modules on Siebel enterprise likes Customer Management, Opportunity Management, and Project Management etc.
• Created unit test scripts, implementation document and troubleshooting document.
• Involved in providing the technical and functional assistance to the team members,
• APEX Award for excellent performance in Vodacom Project (Accenture).
• Bravo Award for excellent performance in BT-One View project (Tech Mahindra).
• Project Star Award for outstanding performance & lasting contribution in Confidential ’s project (Cap Gemini).
• Siebel 8.0 CCC Certified.
• Siebel CRM 8.1 Pre Sales Specialist.
• Siebel CRM 8.1 Sales Specialist.
• Java Certification (NIIT Certified with sun participation)
• ‘C’ Language Certification from SEED Institute.
• Many times received appreciation from client.