SUMMARY

• Expertise in communicating as a liaison between corporate teams and customers. Proven leadership skills involving managing, developing and motivating teams.
• Technical product expert wif Web development and Quality Assurance engineering background. Passionate about teh use of first - class analytical, design, and problem-solving techniques to maintain high quality standards.

TECHNICAL SKILLS

Sands-on experience: Java, TestComplete, Tomcat, JSP, PHP, Javascript, Microsoft SQL Server Management Studio, Workday, Oracle, XML, Google Analytics, Eclipse, Jira, Salesforce and VPS

Operating Systems and programs: Windows XP/7/10, Unix and Mac, Word, Excel, Access and PowerPoint

Classes completed: Java, TCP/IP Networking, JSP, Javascript, Perl, CGI, HTML, CSS, Visual Basic, Unix, SQL, and C++

PROFESSIONAL EXPERIENCE

Confidential

IT Business Analyst

Responsibilities:

• Participated in all aspects of business development by reviewing, analyzing and evaluating business systems to provide better service for users
• Corrected bugs and implemented enhancements dat significantly improved web functionality and speed, including optimized check-out page dat increased user clicks, and subsequently customer purchases rate
• Enabled SSL on teh website using Let’s Encrypt to secure teh domain, getting better rankings on Google and improving performance
• Planned, registered and installed domain name polluniverse.com and Virtual Private Server (VPS), gaining full control of teh server, keeping database secure and minimizing hacker attacks
• Involved in analyzing teh business requirement documents and functional design documents to give teh complete picture of teh business plan and teh blueprint of what and when must be done

Confidential, West Hills, California

IT Business Analyst

Responsibilities:

• Created acceptance criteria for user stories to aid developers & testers and ensure quality releases
• Provided e-commerce functionality expertise during project planning, development and production-support
• Updated and maintained virusprotection software, performed system scans and removed any detected viruses, spyware and malware, maintaining network security
• Installed and updated Windows 8, 7 and Microsoft Office Suite Software, keeping devices up to date
• Performed routine hardware and software maintenance for workstations, printer, faxes, and copiers assuring office communication
• Troubleshot and resolved PC, mobile and tablet device issues including: connectivity, email setup, and new user training, halping teh office function smoothly

Confidential, Culver City, California

Sr. Product Communication Specialist/Business Analyst

Responsibilities:

• Worked cross-functionally wif QA team, development team, product managers, consumer support team, marketing team, legal team and users, to realize efficiencies and solve issues faster
• Facilitated Agile adoption Retrospective for teh organization wif teh leadership and guided teams wif outcome resulting in enhanced performance
• Engaged in problem solving and created bug tracking reports using Bug Tracking tool, Etrack for improved product quality
• Tracked issues posted by forum users through verification, testing, duplication, debugging and documentation of anomalies related to teh production for problem resolution
• Exposed to all stages of Software Development Life Cycle, which assisted in teh planning and development of teh product successfully and methodically
• Analyzed business requirements, technical requirements, and high level design documents, making teh product easy to understand and implement
• Experienced in Business Process Management in charge for finding ways to achieve business improvement

Confidential, California

Web Developer/QA Supervisor

Responsibilities:

• Verified teh E-commerce site wif external modules, and checked teh system behavior wif multiple concurrent connections
• Tested websites wif various means of Internet connection establishment, different ways of load testing, fast verification of Internet-links and finding broken links
• Increased business from 200 to 700 members by adding additional features to website and enhancing user capacity
• Automated promotional email transmission for travel agencies, reducingmanual work and costs
• Developedfunctions dat increased email openings and click through rates significantly for increased company revenue
• Ensured Interbase database systems operated efficiently and securely by enhancing security and server capacity

Quality Assurance Lead

Confidential

Responsibilities:

• Automated testing wif TestComplete, freeing up time to test new features or debug, which significantly reduced teh manual labor time
• Experienced in Unit, System, Black Box, White Box, Acceptance,Integration Performance, and Regression testing
• Collaborated wif developers to track bugs, defects and test results in a system database, TestTrackPro and on Excel spreadsheets, resulting in improved product
• Tracked issues posted by beta testing wif general users through verification, testing, duplication, debugging and documentation of anomalies
• Received many compliments from customers and developers for acting as a translator between teh two groups and improving customer response time