SUMMARY

• Over 8+ years of IT experience across various domains and over 6 years of experience inSalesforce.com CRM platform using administration, development, integration, deployment, communities, lightning component development and 2 years of experience in Java.
• Involved in various stages of Software Development Life Cycle (SDLC) including functional analysis, requirement gathering, prototyping, coding, testing, deployment and maintenance of standalone object - oriented enterprise applications in Agile/Scrum development methodology.
• Highly proficient with Sales Cloud, Service Cloud, Service Max web service, Force.com, Community Portal, Chatter, Knowledge One and App-exchange on Sales force.
• Pervasive experience in performing teh administrative and development related tasks like consigning Roles, creating Profiles, Visual Force pages, Validation Rules, Users, Custom Reports, Workflows, Email Alerts, Page Layouts and developing teh presentation layer in Visualforce and business logic in teh Apex Programming by creating/using teh Classes, Triggers, Standard Controllers, Custom Controllers, Controller Extensions, S-Controls and Web Services API.
• Hands on experience with external systems by developing custom Apex SOAP, RESTful classes for inbound class and written Apex callout for invoking outbound applications.
• Strong in SFDC Functional areas - Accounts and Contacts, Case Management, Leads, Campaigns, Opportunities, Dashboards and Reports.
• Experience in working with Debug Apex Scripts using Debug Logs and System Log Console to catch Exceptions and execute GovernorLimits.
• Excellent noledge in Force.com Apex Classes, Apex triggers, Visual Force, Batch Apex, Salesforce Integration, REST, SOAP based Web Services, Force.com API, Salesforce AppExchange.
• Involved in Data Mapping and Migration of data from legacy systems to Salesforce.com.
• Used Java Script for performing client-side validationsand designed Custom components, used then in Visualforce pages along with AJAX for partial page refresh.
• Extensive experience in lead, case management, web-to-lead, Web-to case, Email-to-case.
• Excellent noledge in querying salesforce.com database using SOQL & SOSL queries using Force.com explorer.
• Strong experience in designing, testing and implement S-Docs templates.
• Hands on experience working on data migration tools and data management tools like Apex data loader, import wizard,Force.com, excel connecter, and configuration data loader Eclipse
• Hands on experience on working with ETL Tools like Apexdataloader, dataloader and Jitter Bit Data Loader.
• Worked on automation of Journey Builderto develop that personalized relationship for a large customer base.
• Extensive noledge in AMP Script, a Salesforce Exact Target Marketing Cloud to dynamically insert content into emails, landing pages, mobile and push notifications
• A result-driven, analytical and coherent software developer with excellent skills in programming languages like Java, C#, C++, J2EE, j2SE and web technologies like HTML5, XML, JSP, AJAX, Spring MVC Framework and JavaScript.
• Creating Lightning Components and used Salesforce SLDS to convert existing Visualforce pages to lightning components.
• Knowledge in configuring product and pricing setup using CPQ/Product consoles formatted and migrated teh user data into LightningExperience.
• Worked on customization of visual force to has lightening experience for desktop and mobile applications.
• PerformedSalesCloud configurations and used its features such as Lead Management, Email integration,SalesForecasting, and Wave Analytics.
• Basic noledge in Omni channel Routing, incontact, Workforce Optimization, Analytics, and Automation.
• Experience with customization of SalesforceCommunities and platforms Exact Target, ApttusCPQ, and CLM.
• Executed Wave Analytics, created datasets, dashboards and apps for Opportunity, Accounts and Cases.
• Excellent Client management skills, presentation skills, operational metrics, time management, analytical, great communication and interpersonal skills.

TECHNICAL SKILLS

CRM tools: Force.com, sales cloud, service cloud, Marketing cloud

Salesforce.com Development: Apex language, Apex Triggers, Apex Classes, Controllers & Extensions, Apex REST & SOAP web services, SOQL, SOSL, Visualforce (Pages, Components & Controllers)

Salesforce.com Administration: Reports & Dashboards, Validation rules, users, roles, profiles, deployment (change sets), workflow rules, approval process, sandbox refreshments, apex data loader, import wizard, packages, custom apps, custom labels, sharing settings, communication templates

Lightning Development: Salesforce lightning design system, lightning components, aura framework, JavaScript controllers, server-side controllers

Tools: /Utilities: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production)

Languages: Apex, Ajax, Java, JSP, XML, HTML, CSS, Bootstrap

Databases: Force.com DB, Microsoft SQL Server 2000/2005/ 2008

PROFESSIONAL EXPERIENCE

Confidential, Doral, Florida

Sr. Salesforce Admin/ Developer

Responsibilities:

• Working on a Large-scale & complex Salesforce development projects along with integrating date from other systems/Repositories.
• Salesforce Configurations across all teh Standard objects like Accounts, Contacts, and Cases etc.
• Managed Salesforce platform for 1300+ end-users
• Developed lightning pages and displayed it in community builder.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Good hands on practice with teh new Lightning System Design which helps to quickly and easily create modern enterprise apps using Lightning App Builder and Lightning Components Performed.
• Designed, Implemented and deployed teh Service Cloud with various custom built Page layouts, Custom tabs, Custom Apps to suit to teh needs of teh application also created various Profiles to enable teh Service Cloud specific to them.
• Provided daily user support in managing users, creating and maintaining custom objects and fields, handling bulk data migration, maintenance of page layouts, and installation and support of App Exchange applications.
• Used Apttus (CPQ) for Salesforce to configure, price and quote new deals, add-on sales and renewals.
• Designed and developed various VisualforcePages, ApexClasses, ControllerClasses, Extensions and ApexTriggers for functional needs in teh various applications.
• Created Various Validation Rules & Workflows specific to limited user groups by filtering out through their Profiles while working on Service Cloud.
• Designed very complex Visual force pages using JavaScript, CSS, HTML, JQuery and Controllers.
• Tested apps by appending multiple components to a LightningApplication thereby deployed Applications from Sandbox to Production.
• Integrated Lightning components, Lightning Apps, Apex classes in my Salesforce org with teh GitHub.
• Developed robust Lightning Pages using Aura Framework and placed them on teh community builder.
• Involved in queryingsalesforcetables using SOQL & SOSL queries usingForce.com Explorer.
• Experience with Continuous Integration and Continuous Delivery tools like Jenkins, Jira, bit bucket and Perforce/GIT.
• Strong Integrations experience of Heroku and Salesforce with enterprise applications using APIs
• Deployed Apex using Force.com IDE, Force.com Migration Tool and built Web Services API.
• Used salesforce Marketing Cloud (Lead Pardot) and Marketta for marketing automation and analytics software for email, mobile, social and online marketing.
• Used Omni-channel to assign leads to sales people.
• Used Omni-channel for creating cases, chats, sos video calls, social posts, orders and custom objects.
• Created various Record Types, Support Processes, Assignment Rules, Public Groups, Queues, Custom Settings, Sites and Time-Based Workflows etc.
• Used complex SOQLQueries in teh Codes and also in teh tools like DataLoader to Extract, Insert or Update vast data (millions of records) from/into custom objects & Standard objects.
• Well maintained TestCodeCoverage&UnitTesting for all teh codes in teh system following teh Salesforce limits.
• Responsible for my Project deployments for all teh releases and for Post deployment Testing.
• Developed documentation for teh project using SharePoint.
• Responsible for guiding QA andUAT teams for testing teh assigned Projects for all teh releases both in Sandbox and ProductionOrgs.

Environment: Agile, Salesforce Unlimited Edition, Service Cloud, Sales Cloud, Apex, Visual Force (Pages, Component & Controllers), JQuery, JSON, XML, HTML, CSS, Workflow & Approvals, Reports, Custom Objects, WSDL, Custom Tabs, Eclipse/Force.com IDE.

Confidential, BlueAsh, OH

Salesforce Admin/ Developer

Responsibilities:

• Installed and applied App Exchange applications like Market to enhance business requirements
• Developed a landing page using teh Visual force. Worked as a legacy for creating new roles and profiles in teh organization.
• Integrated salesforce data with external systems by writing salesforce RESTWebServices for Inbound classes and used HttpRequest methods to call external application RESTAPIendpoint.
• Worked with third party applications such as Exact Target (Salesforce Marketing Cloud) on AppExchange to manage marketing activities, consulting and implementation.
• Implemented teh requirements on Salesforce.com platform and Force.comIDEPlug-inusingEclipse.
• Created new user accounts and configure Salesforce to fit security needs at teh user and organization levels.
• Developed automated workflows and approval processes for sales opportunities and lead routing.
• Designed, implemented and deployed teh Custom objects, Page layouts, Custom tabs, Controller Classes, Extensions, Components to suit teh needs of teh application using Eclipse.
• Worked extensively on Visualforcepages, VisualforceCustomControllers components for creating various user interfaces for different Users and Customers.
• Worked on teh design and installation of an application on iPad using customized CPQ.
• Hands on experience with ApttusCPQ for generating quotes, creating product catalogue and price.
• Created custom reports and dashboards outlining key sales metrics for upper level management and provided daily administration and support to MarketingCloud.
• Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution.
• Worked on Sales Cloud and Service Cloud with functionalities like Opportunity Management and Case Management
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Integrated Salesforce CRM and teh legacy system using Cast Iron Integration Systems.
• Created visual flows, workflow rules, Validation rules, configuration and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Involved in Salesforce.comApplication Setup activities and customized teh apps to match teh functional Needs.
• Worked of ETL tools to export teh data and also to solve teh complex specific reputation issues.
• Customized objects and fields using master detail relationship, look up relationship depending on teh requirements.
• Building package.xml and deploying components to sandbox and production instances using Force.com ANT migration tool, Workbench and Change Sets.
• Generated SOSL and SOQL statements to search teh information.
• Responsible for all teh activities related to configuring DataLoader, uploading data in CSV files into salesforce.com, checking for teh correctness of teh data.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com objects and fields. Developed and configured various Reports and Report Folders for different user profiles based on teh need in teh organization. Partner portal configuration, UI changes.
• Involved in estimation and analysis for migration from classic to lightning.
• Customized teh Dashboards to track usage for productivity and performance of business centers and then sales teams.
• Used teh sandbox for testing and migrated teh code to teh deployment instance after testing.
• Worked on ETLtools to migrate teh information from another database. Built APIs with Salesforce.com Apex SOAP/REST Services.

Environment: Saleforce.com platform, Apex Language, Visual force (Pages, Component &Controllers), Salesforce.com Data Loader, ANT, Integration, HTML 5, CSS, Bootstrap, Web Services, WSDL, SOAP/REST, Sandbox and production environment.

Confidential, Dallas, TX

Salesforce Developer

Responsibilities:

• Worked closely with sales team and business analysts and performed detailed analysis of business and user requirements, designed teh solution by customizing various standard objects of SalesForce.com (SFDC)
• Generated Objects, Fields and Page layouts, Workflow Rules, Tasks, Email Alerts, and Components to suit to teh needs of teh application. Also, created different record types.
• Implemented Data Loader to load data from Marketing Cloud to Service Cloud.Helped in developing strategy and roadmaps for email marketing programs to drive acquisition, customer retention, customer growth, and demand generation to achieve quantifiable revenue goals.
• Customized tabs for among different business users groups & centers.
• Gathering teh new business requirements from teh client and at teh end, getting all teh requirements validated by teh client.
• Created Triggers and Apex Classes as per Business Requirement.
• Development of Custom application using Visual force & Apex.
• Development of site pages in Visual force using teh CSS style sheet provided by Customer.
• Deploying teh code into different environments and then providing teh support afterwards.
• Force.com Sites and Portal implementation.
• Maintain problem log and defect statistics.
• Responsible for creating Users, Profiles, Roles & Sharing Settings. Reports and Dashboards.
• Created profiles and implemented object-level, field-level and record-level security.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in teh Web pages and also avoid View State Limit.
• Developed Visualforce Pages to include extra functionality and wrote Apex Classes to provide functionality to teh visual pages.
• Demonstrated noledge of XML, SOQL, HTTP/HTTPS and EAS processes and understood teh different SAAS development processes and methodologies.

Environment: Salesforce.com Enterprise Edition, Pages, Data Loader, Reports, Custom Objects, Custom Tabs, Security Controls, Data Management, Profiles, Page Layout, Validation Rules.

Confidential

Salesforce Administrator

Responsibilities:

• Worked as enhancement team member and performed teh roles of Salesforce.com Administrator in teh organization.
• Developed various Custom Objects, Tabs, Components and Visualforce Pages and Controllers.
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation.
• Customized teh Dashboards to teh track usage for productivity and performance of business centers and their sales teams.
• Customized tabs for among different business users groups and business centers.
• Create various profiles and configured teh permissions based on teh organization requirements.
• Created teh workflows for automated lead routing, lead escalation, email alerts and task creation.
• Developed various Custom Reports and deployed them for different business user levels.
• Worked with SOQL & SOSL queries to store and download teh data from Salesforce.com platform database.
• Used Force.com web services API from scratch to create, update, retrieve & delete data from SOAP web service with java
• Involved with Salesforce.com Premier Support and handled teh support cases with teh help salesforce.com support.
• Enabled Chatter for teh Organization and to communicate with teh users in teh Organization
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Ability to deploy code using Force.com IDE and Change Sets and Designed and built custom applications using Force.com and Visualforce.com
• Provided ongoing Salesforce.com maintenance and administration services, Including custom objects and workflows.
• Performed teh role of support engineer for teh internal users and helped them in getting used to teh application, generated reports and saved them for further access to teh users

Environment: SalesForce.com, Apex Language Salesforce.com Custom Objects, Visual Force (Pages, Component & Controllers), Page Layouts, Force.com IDE HTML, ETL tool, CSS, Java Script, Workflows, Reports, Eclipse, SalesForce.com sandbox implementation.

Confidential

Jr. Java Developer

Responsibilities:

• Involved in Business Analysis and Requirements Gathering.
• Involved in various stages of teh project life cycle primarily design, implementation, testing, deployment andenhancement of teh application.
• Developed application code using Core Java and J2EE (Servlets, JSPs) in Eclipse tool.
• Developed user interface using HTML, CSS, JavaScript and JSPs.
• Developed front-end controller in Servlet to handle teh database access (MVC pattern).
• Developed JSPpages and client side validation by java script tags.
• Developed various JavaBeans interacted with different application for getters and setters.
• Database andScreen design as per customer requirements.
• PL/SQL coding at teh database level for teh new objects.
• Documentation, creation and execution of test cases.
• Stored Procedures in teh application.
• Used Eclipse for development of teh application

Environment: Java1.5 SDK,java Script, JSP 2.0, Eclipse, JSP, PL/SQL, SQL and Windows.