SUMMARY

• Certified Salesforce Professional with 7+ years of experience in teh IT industry and 5+ years of experience in Configuring, Implementing, Developing, Customizing, Testing, Deploying and Integrating Salesforce CRM Applications.
• Expertise in performing Salesforce Administrative Tasks: Organization Setup, Lead/Contact/Opportunity Management; creating or customizing objects/fields/tabs, Relationship, Users, Profiles, Permission Sets, Roles, Groups, User Queues, Quick Actions, Record Types, Page Layouts, Reports & Dashboards and achieving Process Automation through Workflows, Lightning Flows, Approvals and Process Builder.
• Professional in Implementing, Developing and Customizing Salesforce CRM applications with teh help of Visualforce Pages/Components, APEX Classes, Controllers, Triggers, Classes, SOQL, SOSL, DML Statements, Apex Collections, Batch Apex, and Salesforce APIs through Developer Console, Eclipse with Force.com Plug - ins and VisualStudio Code.
• Involved in SFDC implementations with Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud and AppExchange applications.
• Hands on experience in implementing CPQ,Case Management, Web-to-Case, Web-to-Lead, Assignment rules & Escalation rules.
• Experience in developing Lightning Apps, Components & Events, using Aura Framework.
• Good understanding of SLDS classes (Lightning Design System), integrated custom-built Lightning Web Components on teh Salesforce platform using Lightning Component Framework, modern web stack (modern JavaScript, HTML, CSS) and native web browser engine.
• Professional in building Customer Community with customized UI experience & functionality for apps in mobile, Tab and Desktop versions.
• Implemented Themes & Branding and customizations in Salesforce applications using HTML, CSS, JavaScript, and jQuery.
• Expertise in designing/developing Test Scenarios, Test Cases, Test Classes and Test Data by working closely with teh QA team to meet teh functional requirements of teh project.
• Worked with Lightning App Builder and App Manager to design Lightning pages & apps.
• Implemented two-way Integrations using REST & SOAP based web service APIs .
• Handled Salesforce data import/export through Salesforce Data Loader and Import Wizard.
• Successfully controlled teh different versions of teh projects using version control tools Ex: Bitbucket and GitHub.
• Experienced in implementing Salesforce Continuous Deployments setup using ANT Migration tools, also got experience doing deployments using Change Sets, Eclipse IDE, VS code.
• Hands-on experience in Web Development using C#.Net, HTML, CSS, JavaScript, JQuery, AJAX, SOAP, REST API, JSON, XML. Used tools like Visual Studio Code, Postman, Visual Studio .net & SQL Server
• Strong experience in Waterfall & Agile SDLC Development Environment & Sprint Planning.
• Ability to work and meet deadlines without immediate supervision, demonstrate a strong attitude to achieve team goals, always willing to run teh extra mile and follow a purposeful approach to problem solving.

TECHNICAL SKILLS

Salesforce CRM: Apex Language (Classes, Triggers, Batch, Schedule), SOQL & SOSL, Visualforce Pages, Web Services (SOAP, WSDL, REST), Sales, Service, Marketing & Community Cloud, Lightning Components, Aura Framework, Ant based force.com Migration Tool, Change Sets, Workbench, Workflow rules, Approval Process, Process Builder, Profiles, Permission Sets, Role Hierarchy, Validation Rules, Custom objects, Relationships, Page Layouts, Search Layouts, Record Types, Reports, Dashboards.

Web Technologies: HTML-5, Bootstrap, CSS, Java script( ES5, ES6 ) & JQuery

Web Services: SOAP, REST, WSDL, XML, JSON

Operating Systems: Windows Xp/Vista/NT/2000/2003 & macOS

Databases: Oracle, MS Access, Microsoft SQL Server, SQL, PL/SQL, T/SQL, SOQL, SOSL

Programming Languages: Apex, C, C++, C#, ASP.NET, ADO.Net, LINQ

Methodologies: SDLC Methodology Waterfall, Iterative, Agile Scrum

Tools: Used: GIT, BitBucket, Visual Studio Code, Postman, Microsoft Visual Studio.Net, MS Dynamics CRM 2011, 2015, Dynamics 365, MS Office 365

PROFESSIONAL EXPERIENCE

Confidential, Fremont, CA

Salesforce Developer/Admin

Responsibilities:

• Interacted with teh business team to gather and document teh requirements of teh project and performed Gap Analysis identifying teh data, business process and workflows of organization w.r.t Salesforce.com implementation.
• Followed Agile Methodology, created user stories based on teh product backlogs items and added to different sprint cycles depending on teh severity by utilizing JIRA tool.
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.
• Implemented Email-to-Case, Omni-Channel & Case Escalation Rules for efficient Case Management.
• Designed, Developed and Deployed Apex Classes, Controller Classes and Apex Triggers for teh functional needs in teh application.
• Designed complex VisualForce Pages using JavaScript, CSS, HTML and Controllers.
• Created Lightning Aura Components using Aura Events for Lightning Pages and Record Pages.
• Developed modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Developed Lightning Web Components using reactive methods, properties, handler methods, promise objects, ECMA 6 Scripts, template directives and SLDS Classes; Set up communication between components using Custom Events, Public properties and teh PubSub Module.
• Involved in creating Customer Community using Guest and CC license. Custom functionality for Lead generation, Chat and Case Creation, to reach business with requirements & questions.
• Created Moderation Rules for teh community
• Worked on teh Web Services for enabling teh data to be used outside teh domain
• Built reusable UI/UX components with Lightning framework.
• Code for customized “Convert Lead” logic in custom controller
• Customized Login Page and enabled Single SignOn and Two-factor Autantication for teh Org
• Written several SOQL & SOSL queries in teh apex with consideration to Governor Limits for data manipulation needs.
• Developed Test classes and maintained teh proper code coverage to deploy into teh production boxes
• Created Objects, Relationships, Junction Objects, Validation Rules, Workflows and Approval Process and Flows.
• Developed and configured various Reports and Dashboard for different User Profiles within teh organization.
• Participated in teh identification and evaluation of third-party applications like DocuSign from AppExchange to support e-signature.
• Involved in Data mapping and Migration of data from legacy systems to Salesforce Objects and fields using Data Loader and Import Wizard.
• Used Force.com Ant Migration tool and Change Sets for deploying metadata components from Sandbox to Sandbox and Production Instances.
• Engaged in code reviews and ensure adherence to best practices

Environment: SalesForce.com CRM Application Platform, Salesforce lightning components, Sales cloud, Service Cloud, Apex Language, Triggers, Visual Force, HTML, JavaScript, Workflows, Approval Processes, Email, Messaging, Dashboards, Reports,VS code

Confidential

SFDC Developer/Administrator

Responsibilities:

• Participated in teh complete project life cycle which includes, gathering teh client requirements, analyzing, designing, developing, and testing teh project with respect to client requirements.
• Used Agile SDLC, Scrum frameworks and Sprint Cycles to break down teh project into different phases and to effectively complete/accomplish all teh phases of teh project.
• Designed Custom Formula Fields, Validation rules, Field Dependencies, Workflow rules, Approval Process and Process Builder for automated alerts, fields update and email generation according to requirement.
• Built an application by creating/customizing objects, tabs, fields, defined relationships, validation rules, APEX, Classes, Triggers for business logic, and designed UI using page layouts, visual force pages.
• Worked on teh Web Services for enabling teh SFDC data to be used outside teh domain.
• Written SOQL, SOSL queries by considering Governor Limits for data manipulation in teh application against Force.com platform database sObjects
• Created Lookup & Master Detail relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on teh parent.
• Imported/Exported data from various resources/Org like spreadsheets, emails, and databases with tools: Data Loader, Data Import Wizard, DML Statements and Batch Apex
• Created Page Layouts, Search Layouts, organize fields on teh layouts, Custom buttons, Custom links, Related lists and List views based on teh original requirements
• Customized email templates to send emails depending on teh requirement.
• Responsible for writing test classes for classes related to teh project and maintained overall 85% of code coverage and made a safe deployment for every bi-weekly releases and major releases.
• Worked on creating Reports, Dashboards, Report Types on standard and Custom objects.
• Performed Salesforce.com configuration activities creating Users, Roles, Profiles, Organization Wide Defaults, Permission Sets, Public Groups and Queues.
• Involved in Code reviews, design sessions and Unit testing.
• Provided level 3 technical support for teh application & resolved teh issues to customer satisfaction.

Environment: Salesforce Enterprise edition, Service Cloud, Apex, Workflow & Approvals, Reports, Dashboards, Email Services, Data Loader, JavaScript

Confidential

SFDC Developer/Administrator

Responsibilities:

• Analyzed customer requirements, performed a detailed analysis of business and technical requirements, and designed teh solution by customizing various standard and custom objects of SFDC
• Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
• Integrated external financial systems for synching data in Salesforce.
• Worked on various Salesforce Administrations tasks like Custom Workflow rules, Field Update, Email Templates, Field level & Object level Securities, Roles, Profiles, Validation Rules, Formula fields etc.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Created Matching Rules and Duplicate Rules to handle teh duplicate data entry to salesforce.
• Worked on Single Page Application integrated inside a Salesforce Visualforce Page.
• Worked on tools like Workbench, Data loader, MuleSoft for mass updates, import and export of data.
• Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with teh database.
• Created various Reports (summary reports, matrix reports, pie charts) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on teh need in teh organization.
• Participated in teh training sessions provided by teh Salesforce team.
• Used Data Loader to transfer teh data to production and Full sandboxes, used Eclipse IDE for complete Apex Programming.
• Deployed Metadata components using Change Sets from Sandbox to Production.

Environment: Salesforce.com, Apex, JavaScript, SOQL, SOSL, GitHub, Eclipse IDE, Agile, Visual Force Page.

Confidential

CRM/.Net Developer

Responsibilities:

• Participate in teh requirement analysis and design of teh business module
• Designing CRM Forms and mapping client’s requirement into CRM by customization, creating entities, fields and javascript validations
• Development of Plugins & Workflows using C# and Plugin Registration tool and creating dialogs as per business flow and integrate IKEA Web portal with CRM application
• Backend operations and SSRS reporting using SQL & T/SQL queries
• Design Dashboard according to teh functionality & requirement of roles in CRM
• Responsible for development of upgrades in web portal using ASP.Net, C#, JavaScript, Web Services and deployment in teh production
• Maintain efficient, reusable, and reliable C# & ASP.Net code
• Develop ASP.NET MultiLingual IKEA Website in English,Thai & Malay languages
• Upgrade IKEA Kiosk application (ASP.Net & C#) and include new requirements
• L3 Support for teh existing application and resolution of tickets
• Assist in training and documentation to implement new modules
• Responsible for all QA, UAT, Production Release of CRM and .Net solutions

Environment: C#.NET, ASP.NET, JavaScript, JQuery, Web Services, Plug-Ins, Windows Server 2008, SSRS, SQL Server 2008 and Visual Studio .Net MS CRM 4.0, 2011,2015

Confidential

CRM/.Net Developer

Responsibilities:

• Create functional Design, high quality solutions, CRM customizations for patients and feedback module.
• Develop CRM web resources using JavaScript, CSS, HTML 5, XML, SOAP
• Implementing Security Configuration in CRM by setting up business units, granting access levels and privileges and assigning roles to users and teams
• Create and debug plugins using C# to enhance teh functionality
• SSRS report development and display reports on teh dashboard.
• Troubleshoot Application as per L2 Support and fixing bugs in teh existing system
• Responsible for data operations in database using DDL and DML queries to fix records and data migration of patient’s module.
• Responsible for development of teh feedback module and linking feedbacks with teh patient data in .Net application using C#