Business Solutions Manager Resume

PROFILE SUMMARY

Business Modeling and development and Organization Development
Change Management and innovative frame work modeling.
Business Process Management (CMM, BPM, ARIS, 8 - Omega)
Strategy Development for multi-industry sectors)
IT Solutions and Development for Business Enterprises
ERP Solutions (SAP ERP) and Enterprises Management Solution
Supply Chain and logistics Management
CRM Design, implementation and management
Project and Program Management
Closed Loop Management with standard industry software such as SAP, Oracle and other customized Solutions
Business Process and Management Consultation.
FMCG Large Enterprises Processes automation and management
Data analytics and decision making support systems.
Procurement, Purchase, Supplier Management and acquisition analysis.

PROFESSIONAL EXPERIENCE

Confidential

Business Solutions Manager

Responsibilities:

Created new Process management system and departments
Created new products value chain and Developed new line of Business
Improved turn over with annual average growth rate of 25% during teh last 11 years.
Developed overall improve in all business processes through implementation of robust proof strategy and solutions.
Head DAL leadership team with Ernest and Young for running specific improvement and consulting/ Change management projects for DAL group.
Developed and implement robust KPI system for all DAL business core and support functions.
Automation of processes through latest IT and communications solutions.

Confidential

Logistics Customer Services Manager

Responsibilities:

Led development of business processes based on continuous availability of country wide strategic supplies.
Developed and Implement interactive CRM system.
Established team for DAL entities as total customer service management.
Developed and implement “Intelligent Inventory Management” (IIM) system which incorporates all links across involved internal and external party.
Established automated business review and improvement practice which involves all related stakeholders across multiple interconnected functions of finance, procurement, bidding, warehousing, delivery and transportation, distribution, clearing, sales, after sales and customer service.
From scratch responsible of developing, designing, implementing and managing an integrated Supply Chain practice for all DAL group13 different line of businesses. dis include teh following:
Asset Management System, Acquisition and Procurement System, Inbound-Outbound Supply, Warehousing and Storage Management, Distribution, sales and route to Market System and Inventory Management System

Confidential

Process Improvement Manager

Responsibilities:

As an initiative and from scratch establish and started a new department responsible for business process improvement as a new project inside DAL group of companies.
Selected and employed a team of different skills and functions and established new sub functional departments.
Started process review and improvement among wheat supply, procurement, warehousing management, and HR.
Developed long term sustainability plan for next generation IT systems of processes improvement.
Set a system of acquisition based on teh best value for money.
Have been nominated to take further role in Business Process Improvement across all DAL 13 line of businesses.
Caterpillar Logistics Services (Feb 2000 - Aug 2004), Project Manager
Worked as a Six Sigma resident project manager
Plan, implement and support eight projects for different clients
Delivered SAP 3.6 and NetWeaver ERP systems for business processes automation.
Involved in ensuring new product requirements are met.
Development of test plans and execution of test cases on ERP End to End system.
Involved in identifying and tracking workflow and system issues to closure.
Run training and supporting programs for staff members in system configuration, operation and support.
Technically maintaining teh configuration and teh troubleshooting of teh system as well as articulating new requirements for system improvement.