SUMMARY

• 6 years of experience in analysis, design, development, testing, delivery and production support of application software.
• Experience in Java technologies & Salesforce.com CRM Platform including Lightning, Apex technologies, Sales Cloud, Service Cloud.
• Experienced in developing custom applications and solutions using SFDC Force.com Platform using Apex, Visualforce, Force.com IDE, SOSL and SOQL.
• Involved in various stages of Software Development Life Cycle (SDLC) including analysis, design, development, enhancements, testing and implementation.
• Expertise in SFDC Configurations/Customizations as Administrator and Developer.
• Developed user interface, Page Layouts, Tabs, Custom objects, Validation Rules, Triggers, etc.
• Having experience on customer community like creating users and profiles.
• Extensive experience in designing various Record Types, Lookup Relationships, Master - Detail Relationships and Custom Reports as per the requirements.
• Knowledge in various fields like, Cross-Object/ Custom Formula Fields, Validation Rules, Field dependencies, Workflows and Approval Processes for automated alerts, Field Updates and Email generation per application requirements.
• Develops Integration process using Salesforce Web Services API.
• Worked with end to end Service Cloud Implementation like Case Management and CTI Integration.
• Worked with various Salesforce.com objects like Accounts, Contacts, Leads, Campaigns, Reports and Dashboards
• Worked on Lead redesigning, moving from customized lead design to standard salesforce lead functionality
• Designed various report folders, extracting reports to various formats, designing Visualforce Pages, Dashboards, Snapshots and Chatter.
• Created Custom Permissions, Permission sets which are used in validation rules to overcome hardcoding of user details.
• Understanding on how to Create service resources and service crews that represent your field service technicians in Field Service Lightning (FSL) app and add details about their skills, service territories, and availability.
• Created formula fields to capture the dates the record is modified and use them in process builders.
• Experience with Lightning UI development, creating Lightning pages by using component, controller, style, helper, design, render, documentation, SVG.
• Worked on writing Apex classes along with Enabling Aura to make them available to Lightning components.
• Experienced with Salesforce.com Web Services APIs- Force.com REST based Web Services APIs.
• Worked on different data migration tools like, Apex Data Loader, Salesforce Import and Export Wizard.
• Implemented security and sharing rules at object, field and record level for different users based on Organizational hierarchy.
• Employed Data Loader to import data from Oracle to Salesforce database and completed the configurations in Oracle application to Salesforce platform.
• Good experience in deploying code using Sandbox to Production using change sets along with IntelliJ IDE and DevOps Integration tool like Jenkins.
• Capable of writing and debugging efficient SOQL queries of standard and custom objects, and able to understand and develop for complex data models
• Expertise in Web Technologies like HTML, XML, CSS and JavaScript.
• Developed process builders that triggers the time dependent email alerts and chatter notifications
• Experienced with Salesforce.com Web Services APIs- Force.com SOAP based Web Services SAP and REST based Web Services APIs, the Bulk API and Metadata API.
• Worked on Installing Dashboard packages from App Exchange called Salesforce Adoption Dashboards
• Created over 170 dashboards for the Sales Managers of all regions to has an easy way to track the business
• Experienced on integrating salesforce and CPQ application to automate fulfillment process.
• Worked on Data Migration and updates through the tool App Exchange Data Loader, Informatica Data Loader in Salesforce.com.
• Efficiency in analyzing and creating Narrative Use Cases, Use Case diagrams, Class diagrams, Activity diagrams, Data flow diagram using UML tools like MS Visio.
• Hand’s on experience working on GitHub Repository.
• Expertise in Web Technologies like HTML, XML, CSS, JavaScript and JQuery.
• Worked efficiently on Object Oriented Languages like Java, J2EE, JSP and other Java Technologies.
• Excellent experience in using Oracle, SQL Server and SQL databases and Familiar with Stored Procedures Triggers and Functions using PL/SQL and AJAX.

TECHNICAL SKILLS

Salesforce CRM: Visualforce pages, Workflow rules, Approval Process, Components, Sales, Service, Profiles, Permission sets, Relationships, Validation Rules, Custom objects, Dashboards, Reports, Search Layouts, Page Layouts, Record Types

Force.com Tools: Eclipse, Developer Console, Force.com Eclipse IDE plug-in, Force.com Explorer, Force.com Data Loader, Force.com Platform, Workbench, Informatica, AutoRABIT & Change sets

Languages: SOQL & SOSL Language, Apex Language (Classes, Trigger, Batch, Schedule), Java

Web Technologies: HTML, HTML5, XHTML, XML, CSS, JavaScript JSON, WSDL, SOAP, REST, JQuery

Database: Oracle 8i/9i/10g, MS SQL Server 200/2005.

Platform: Windows, MAC

IDE: Visual Studio, Eclipse

PROFESSIONAL EXPERIENCE

Confidential, Franklin, TN

Salesforce Lightning Developer

Responsibilities:

• Performing the roles of Salesforce.com Admin and Developer in the organization.
• Gathering and documenting the requirements by interacting with the product owner and UX/UI Designer.
• Worked on JIRA for the requirements gathering and moving the requirements to various levels once they are being done.
• Experience in working with AppExchange applications like LinkedIn Navigator, Seismic, Groove, Reports and Dashboards.
• Developed and Application in Lightning for the customers to enter the details, written apex code to map the data from application to salesforce objects (Account, Contact and Opportunity).
• Created Error Framework Custom Object to track the backend errors by creating records in the error framework object.
• Integrated Salesforce with Oracle Financials usingSalesforce Connect.
• Designing and developing SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce Lightning Experience as user interface.
• Used sales cloud to Maintain Leads, contacts, and opportunities. Used service cloud for creating cases in Salesforce from the feedback given by commercial card users.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.
• Track the location and status of your product inventory, warehouses, service vehicles, and customer sites with Field Service Lightning.
• Experience on all CM tools (JIRA, Confluence, Artifactory, SVN, Maven, Jenkins, ANT, Git, GitHub, Visual Studio) and their usage ensuring traceability, repeatability, quality, and support.
• Resolved major issues in previously existing integrations between SAP andSalesforcein the Jenkins environment and used REST and SOAP APIs to create, retrieve, Update, delete the records.
• Created Permission sets to grant more permissions to specific users.
• Worked on creating Public groups, Queues, List views and added filters respective to the requirements.
• Created Process Builders for the data to flow from one object to another upon lead conversion.
• Developed various Apex Triggers to include extra functionality and wrote Apex Classes and Test classes for the Triggers.
• Developed Apex classes along with Enabling Aura to make them available to Lightning components.
• Involved in data migration from Excel to Salesforce using Apex Data Loader.
• Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder with the new Lightning Design System.
• Developed re-usable UI components with the SalesforceLightning Component Framework for the Document API Integration on opportunity.
• Created lightning actions, lightning apps and more than 30 components using Salesforcelightning framework.
• Used the Aura framework and Salesforce lightning Design System (SLDS).
• Implemented service cloud functionality like case management, field service management and CTI integration.
• Enabled Aura framework by adding Aura Attributes and Aura Handlers for events to focus on Logic and Interactions in Lightning Applications.
• Proficient in databases includingMS SQL Server 2005/2008, Oracle&MS Excel.
• Run APEX data loader to import/load the data into Salesforceobject after these files are successfully transferred.
• Used the sandbox for testing and deployed the code using Autor bit and Change sets after testing.
• Hands on experience on using languages like HTML, DHTML, HTML5 in attaching page content like data and images

Environment: SalesForce.com CRM Application Platform, Sales cloud, Service Cloud, Apex Language, Visual Force, Lightning Compatible Visualforce pages, Lightning components, Data Loader, Apex Triggers, App Exchange, HTML, JavaScript, Custom Objects, Tabs, Workflows, Email Alerts, Dashboards, Reports, Eclipse, Sandbox, Jenkins, Production environment, SSO, Sfd2sfdc.

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Created custom Entity Relationship data model based on the provided business requirements and integrated it with the Standard Salesforce Objects.
• Created pick lists and page layouts and coupled those using Record Types.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage the workflows Implemented in the system.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Implemented Configuration, Customization and Development with Salesforce.com on Service Cloud and Sales Cloud
• Wrote Case Escalation Rules to escalate cases depending on the time frame and difficulty of the case issues.
• Developed advanced end user web pages using HTML, Java Script and displayed Dashboards in Web Format also used custom links to navigate from one page to another page.

Environment: Salesforce.com platform, Apex, Visual Force, Data Loader, Workflow Approvals, Custom Objects, Custom Tabs, Reports, Email Services, Security Controls, Sandbox data, Eclipse IDE Plug-in, Windows XP.

Confidential

Java /salesforce developer

Responsibilities:

• Gathered requirements from the Sales, Marketing and Customer service teams.
• DevelopedApex Classes, Controller Classes and Apex Triggersfor various functional needs in the application.
• Migrated data from external sources and performedInsert, Delete, Upset & Exportoperations on millions of records. Designed and developedService cloud integration.
• ImplementedSalesforce.com andForce.comIDE Plug-in usingEclipse.
• UsedApexprogramming language as backend andVisualforce Pagesas a user interface.
• ImplementedDependent Picklists, lookup,Master Detail, relationships, ValidationandFormulaFieldsto thecustom objects.
• Created Page Layouts, Search LayoutstoOrganize Fields, Custom Links, related Listsandothercomponents on aRecord Detail.
• CustomizedUser Roles, role hierarchies, Profiles and Sharing settingsto ensure that the protected data is available only to the authorized users.
• CreatedTemplates, Approval Processes, Approval Page layoutsanddefinedApproval Actionsonthem to automate the processes. CreatedWorkflow Rulesand definedRelated Tasks, email alertsandField Updates.
• Worked withSOQL,SOSLqueries withGovernor Limitationsto store and download the data fromSalesforce.com database.
• ImplementedSales cloudand incorporated enhanced features as required to streamline Business Process.
• ImplementedSalesforceService cloudand Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visualforce sites) for business support and technical support for its channel customers.
• ImplementedData Loaderthrough theCommand LineInterface to extract the data from database.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Supported the Data Migration activities for migrating the data from various business sources with the support.

Environment: Salesforce.com platform, Apex classes, Visualforce Pages, Controllers, CSS, Encryption Fields, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, JQuery, JavaScript, Reports, Dashboards and Eclipse IDE Plug-in.