SUMMARY

• Around 8+ years of experience in IT Industry wif 6+ years professional experience as a Salesforce.com consultant involved in designing, modeling, analysis and maintenance of CRM systems on various business.
• Experience in Both Sales cloud and Service Cloud implementations, salesforce.com sandbox and production environments.
• Experience in Salesforce Lightning UI, building components, design standard and custom flexi Home, App and Record pages.
• Experience in SFDC development using Apex classes and Triggers, Integration, Visualforce, Force.com API, Force.com Sites, SOQL, SOSL.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Record Types, Email Services, Approvals, Workflows, Reports, Dashboards.
• Extensive experience in data migration and integration using Data Loader, Jitter Bit and Mule soft.
• Designed Junction objects and implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Work Flows and Approval Processes for automated alerts, Field updates and Email generation as per Business needs.
• In - depth understanding of SFDC CRM applications like Sales cloud and Service Cloud.
• Sound noledge on Salesforce setup menu, Configuration, custom Application Development, Administration, Data Migration and Deployment of applications to Force.com platform.
• Good experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, Apex Classes, Controllers & Triggers, and various other components as per the client and application requirements.
• Proficient in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.
• Competent in analyzing and creating Narrative Use Cases, Use Case Diagrams, Activity diagrams, Class diagrams, Data/Flow/Navigational flow diagram using UML Tools like MS Visio.
• Working Experience in Agile and Water Fall methodologies.
• Hands on experience in implementing security and sharing rules Confidential object, field, and record level for different users Confidential different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Highly motivated team player wif excellent communication, presentation and interpersonal skills. Willing to work in a challenging and cross-platform environment.
• Experience working in Agile Methodology and involved in onsite and offshore coordination.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Classes, Apex Triggers, Lightning components(controllers, helpers, CSS bundles) SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, S-Controls, Workbench, Apex Web Services, Force.com Apex Explorer, AJAX, Dashboards, Reports, Analytic Snapshots, Custom Objects, Eclipse wif Force.com Plug-in, Force.com IDE

ETL/Integration Tools: Eclipse Force.com IDE Plug-in, Data loader, Force.com, Workbench

Documenting Tools: MS Office, MS Visio Pro

PROFESSIONAL EXPERIENCE

Confidential, Des Moines, IA

Salesforce Admin/Developer

Responsibilities:

• Develop, manage and maintain change management documentation to comply wif IT change management processes
• Work directly wif Business POC's and independently perform development, testing, implementation and documentation relates to the SalesForce.com development
• Work wif business leaders and the current development team to document and develop enhancements to our current Salesforce.com org
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented Case Management and created Email templates, Email alerts, Case page Layouts, Assignment rules, Auto response rules.
• Used the sandbox for testing and migrated the code to the deployment instance after testing
• Involved wifSalesforce.com Premier Support and handled the support cases wif the helpSalesforce.com support.
• Hands on experience in using Change Sets wif inbound and Outbound Change sets.
• Hands on experience on both customer community plus and partner community.
• Extensively worked on Lightning Communities wif Account and service portal templates, Administration Tasks, Content management, Assigning pages, profiles.
• Developed Custom Lightning components to support Community application and configured Lightning app builder and created lightning record pages
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC wif the extensive usage of Web services API.
• Recommend, schedule, and perform software improvements and upgrades for optimal performance
• Performs administrative responsibilities to include custom fields, workflows, validation rules, user management, etc
• Helped on 1 Full Migration of Exact target Legacy projects to Marketing Cloud Enterprise 2.0 Environment.
• Worked on Exact target/Marketing Cloud.
• Worked on Journey/Audience Builder for email campaign.
• Worked on Salesforce Marketing cloud Connector V5
• Integration of Sales cloud wif external information systems using SOAP API web services.
• Provide hands-on, expert-level technical assistance to developers
• Works wifin established procedures to develop, test, implement, and maintain application software

Environment: Saleforce.com platform, Salesforce.com Data Loader,Apex Language, Visual Force Pages, Lightning pages, Lightning components, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script & J-query, Eclipse IDE Plug-in, Import2.

Confidential, Houston, TX

Salesforce Developer

Responsibilities:

• Redesign and develop application, Website from the legacy system to salesforce.com.
• Created Custom Buttons, Tabs for Visualforce Pages, Custom Objects as per requirement
• Worked on Custom settings, Custom Labels, Custom Metadata types, Organization wide Defaults, Sharing Rules, Permission sets. Enabled Objects to Communities.
• Worked on declarative tasks as per requirement, Created Process builder, workflow, Flows.
• Worked on static resources, Files and Documents objects to work on different files and support the requirements
• Worked on creating the Batch script for the Apex sharing dat’s part of Security Model of the Community. Did schedule the script to run asynchronously for every 15 mins.
• Implemented Knowledge base and created FAQ Pages and configured different articles types.
• Shaped Dashboards and Reports as per the business needs
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC wif the extensive usage of Web services API
• Worked on Process Builder to assign the Case Owner field to The Queue created.
• The Process Builder is invoked once the case is created and Updates the Owner field
• Worked on flipping the licenses from customized Autanticated website to Overage high-volume customer portal licenses
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Used JavaScript for developing different Public sites and community supported Visual force pages
• Performed data migration by using Ant migration tool
• Created custom Dashboards for manager's home page and gave accessibility to dashboards for authorized people.
• Experience working on Internal CRM application (ECRM).
• Used JavaScript, CSS for performing validation and assigning style sheet to the visual force page respectively and developed HTML to create Custom Email Templates inside Visual force page and under Communication templates section.

Environment: Saleforce.com platform, Salesforce.com Data Loader,Apex Language, Visual Force Pages, Lightning pages, Lightning components, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script & J-query, Eclipse IDE Plug-in, Import2.

Confidential, Dallas, TX

Salesforce Admin/Developer

Responsibilities:

• Redesign and develop application from the legacy system Share point to salesforce.com.
• Design, develop, maintain and support enterprise CRM applications in Salesforce.com including Developing Apex Triggers, Visualforce and Lightning Pages and Apex Classes and Lightning components
• Implement complex Case management system for internal users and available for community users
• Configure Knowledge base in lightning and make it available wif customized search functionality and profile based layout.
• Helped on 1 Full Migration of Exact target Legacy projects to Marketing Cloud Enterprise 2.0 Environment.
• Worked on Exact target/Marketing Cloud.
• Worked on Journey/Audience Builder for email campaign.
• Worked on Salesforce Marketing cloud Connector V5
• Integration of Sales cloud wif external information systems using SOAP API web services.
• Created and maintained the email templates to be used in the Workflows, Auto Assignment Rules and Auto Response Rules related to Lead Management module in Sales Cloud.
• Incorporated professional services and managed services organizations onto to Field Sales CRM platform from Share point sites and MS Access databases.
• Responsible for Handling Tickets across several Salesforce Projects in the state dat comes under OIT.
• 1 year of experience implementing Field Service Lightning components
• Worked on customization of Sales Cloud schema by customizing standard objects like Leads, Accounts, Contact and Opportunity, Products
• Has worked on Apttus CPQ: Configure - Price - Quote (CPQ) implementation and configuration.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force and Lightning Pages and Java Script Buttons to suit to the needs of the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Hands on experience on HTML5 coding and testing.
• Authoring test scripts for S-Docs templates and storing them in Jira
• Developing S-Docs templates
• Providing technical solutions to these requirements and led an offshore team in developing these solutions.
• Worked on Webservice Integration between two salesforce Organizations.
• Developed a Proof of Concept Using Lightning Framework and Lightning Components.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Support Salesforce production readiness. Assist in internal release and migration planning.
• Implement single sign on for internal users Confidential client.
• Used Data Loader for insert, update, and bulk import or export of data from SalesForce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files and Migrated tickets from Zendesk using Import 2
• Working on Napili Template on community landing page to display components in tail view format, using lightning components.
• Built mobile application using salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.

Environment: Saleforce.com platform, Salesforce.com Data Loader,Apex Language, Visual Force Pages, Lightning pages, Lightning components, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script & J-query, Eclipse IDE Plug-in,Import2.

Confidential, Baltimore, MD

Salesforce Admin/Developer

Responsibilities:

• Working wif Project and Customer teams to facilitate the conversion to a new Contact Management application and to guide and manage team member’s expectations through the process. Deployment of Salesforce a CRM tool being
• Participated in requirements Gathering and definition of Entity Relationship diagrams.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Experience working on Jitterbit 5.2
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.
• Worked on Translating Several Visual Force Pages to Lightning Framework
• Developed Lightning Components and Used Lightning App Builder to use those Components in Lighting Pages.
• Developed a Force.com Site For Governors Scheduling Request.
• Develop Visual Force Pages, Visual force Custom Controllers Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Used Site.com feature to make updates in borrower portal.

Environment: Salesforce.com platform, Jitterbit, Oracle 10g, Apex Language, Visual Force (Pages, Component & Controllers), Eclipse IDE, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates, Web Services API.

Confidential, Columbia, MD

Salesforce Admin / Developer

Responsibilities:

• Implemented the requirements on SalesForce.com platform
• Working wif Project and Customer teams to facilitate the conversion to a new Contact Management application and to guide and manage team member’s expectations through the process. Deployment of Salesforce a CRM tool being
• Worked on various SalesForce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Participated in requirements Gathering and definition of Entity Relationship diagrams.
• Configured web to lead and Lead assignment rules, auto response rules, Lead process and setting as per the requirement.
• Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.
• Develop Visual Force Pages, Visual force Custom Controllers Components, Advanced Search
• Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts and field updates to implement business logic.
• Used SOQL & SOSL wif consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Customized the entire Salesforce.com applications to in corporate the business requirements which involved creating Web Forms and processing the data in SFDC wif the extensive usage of Web services API.
• Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites

Environment: Salesforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Eclipse IDE, JavaScript, Controllers, Sharing Rules, Workflows, Email Updates

Confidential, Columbia, MD

Salesforce Admin

Responsibilities:

• Assisted Email to case, Web to case, customized case page layouts and case assignment rules.
• Admix wif business users to revise and renew Software System Requirements, Business Process Requirements.
• Constructed junction objects and enabled various progressive fields like Validation Rules, Field Dependencies, Custom Formula Fields, Workflows, Picklist, Field Updates, Email Generation and Approval Processes for automated alerts.
• Assisted on Record Types, Validation Rules, Triggers and Page Layouts.
• Generate Email Templates and also has noledge in bulk emailing users.
• Delivered support for continuing salesforce.com maintenance and additional administration services including workflow, approvals and periodic data cleansing.
• Examined the necessities wif business team and transformed the requirements into full technical necessities.
• Worked on developing standard/custom controllers, controller extensions and Visual Force pages.
• Planned and implemented Custom validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created Tabs, Sharing Rules and Custom Objects as per the business needs.
• Shaped Dashboards and Reports as per the business needs.
• Specified user support and bug fixing actions.
• Implemented the developments of Custom Objects, Workflows, Triggers, Reports and Fields into the test and prod boxes to Sync wif them.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows.