SUMMARY

• Extensive experience in teh IT Industry for CRM application.
• 10+ years of extensive experience in various SDLC phases, mainly expertise in Analysis, Design, Development, Implementation and Supporting in Siebel/Salesforce Application.
• Good functional knowledge in financial services, Telecom Order Management domain.
• Comprehensive knowledge of interpreting and implementing business requirements into technical specifications.
• Excellent understanding of Business Requirements, translating requirements into Business Requirement Document (BRD), System Requirement Specifications Document (SRS).
• Provide custom software/system development consulting services in Siebel/Salesforce projects at teh client location.
• Gathering requirements from business users and working wif our technical team to implement solutions that satisfy teh client requirements
• Collaborate wif developers and quality assurance to test and verify that solutions will meet teh business requirements
• Collaborating wif clients and Tech colleagues to define project scope, effort estimates, and assumptions
• Perform Siebel/Salesforce configuration change, testing, training and rollout activities
• Managing changing requirements, including documenting changes, and assessing their impact on teh overall project
• Maintain high levels of customer satisfaction
• Perform other duties when designated from time to time

PROFESSIONAL EXPERIENCE

Confidential, OH

Sr. Software Developer /Tech Lead

Responsibilities:

• Implementation of REST API service for sending teh lead and client information to Java based application using teh REST request (GET, POST, PUT).
• Implemented real time REST service integration wif Salesforce application for passing teh client information.
• Creation of new DB views using Oracle SQL developer for calculating lead count and sending it to external system using REST service.
• Implemented RCR for populating Lead information based on expiration date.
• Creation of real time integration using REST wif Time Trade Application for appointment booking.
• Creation of tech design and pseudo code to be used by offshore team for development.

Confidential, PA

Sr. Siebel/Salesforce Developer

Responsibilities:

• Worked on Interfaces, Data Objects, Screen Flows, and Conversions according to
• Developed Apex Classes, Apex Triggers based on teh agile user stories.
• Worked on outer & inner API for Siebel to Salesforce application integration.
• Design and implementation of Data Model, security setting through profiles, permission sets, OWD, roles, sharing setting, apex sharing and manual sharing
• Configuration and customization of Siebel objects like BO, BC, Applets, MVG, Screen, View etc for teh Siebel requirements using teh Siebel 8.1 tools.
• Worked on dynamic & static toggles and picklist.
• Created personalization for hiding and displaying teh applets based on specific condition.
• Created outbound web service for displaying teh credit card offers from external system into Siebel.
• Configured outbound web service for displaying pricing & disclosure information for credit card products.
• Worked upon filter request service for adding teh autantication details on teh request XML.
• Worked on inbound web service for upserting offers inside teh Siebel system when they are accepted in external system.
• Configured inbound web service for creating different types of referrals and assigning them to active employee.
• Executed many client side business service for updating teh records on release night.
• Worked on MQ series Integration for sending teh application details to downstream system on submission.
• Created VBC for displaying information for both consumer and business on same applet whenever customer uses binocular search.
• Configured dynamic and static drilldown and popup applet.
• Worked on runtime events for calling teh business service whenever view is loaded.
• Also worked on TBUI for creating teh activity and opportunity against teh contact.
• Proactive interaction wif teh E2E designers, to come up wif teh best solution for business requirement and identifying performance impacting parameters for smooth working of teh application
• Followed Siebel recommended best practices to code and configure.
• Analysing teh requirement feasibility and prepared technical design documents.
• Unit testing teh functionalities developed in each iteration.
• Mentoring and supporting teh team to resolve Technical and Functional Issues.
• Peer review code to remove inconsistencies before it is deployed on test environments, reducing teh cost of teh fix.
• Resolved bugs during testing and provided production support upon implementation.

Confidential

Siebel Technical Associate

Responsibilities:

• Understand and Review teh requirements/specifications for HLD(High Level Design) document as Application Siebel developer.
• Responsible for developing and customizing Siebel applications using Siebel Tools for Order Management Team and for other teams as well.
• Also responsible for Configuring/customize teh Call Centre Application to serve business requirements in teh area of Interaction Management and Offline activities.
• Worked on DVM, workflow policy.
• Analysis of teh existing systems and support issues for teh scope of Improvement.
• As a performance champ review teh deliverables for optimizing performance.
• Supporting go live and fixing of issues coming out it.
• To ensure a timely delivery of all engineering stories assigned to me wif all teh reviews done.
• Adopting Agile Methodology and following all One View delivery standard processes such as TDD (Test Driven Development), executing code checker utility, peer and performance reviews of all deliverable objects.
• Effectively arranging KT sessions wif in teh team.
• Provide on - call support for production issues.
• Interact wif teh client and discuss issues and concerns.
• Worked on Banking Domain area for supporting Credit Card/Deposit/Checking Application used by various branch users.
• Worked on Telecom domain area for supporting Siebel CRM Retail Application used by Call Centre Agent.