SUMMARY

• 8 Years of overall IT experience including 6+ Years in SalesForce.com CRM Platform both as Administrator and Developer, 1+ Years of experience in Java Development. Involved in various stages of Software Development Life Cycle (SDLC) including analysis, requirement gathering, development, enhancements, testing, and maintenance of standalone object oriented enterprise applications.
• Expertise in developing, deploying and integrating Salesforce.com CRM solutions.
• Experienced in Administration setup like manage Users, Security Controls and Data Management.
• Experience in working with salesforce.com sandbox and production environments.
• Extensive experience in designing, creating and maintaining Salesforce.com Workflow Rules, Approvals, Email Templates (HTML & Visual Force Templates).
• Worked on the designing of custom objects, custom fields, role - based page layouts, custom Tabs, custom reports, report folders, report extraction to various formats, design of Visual Force Pages, Lightning Components, and Dashboards.
• Proficient in dealing with the functionalities related to the Sales Cloud, Service Cloud and Community Cloud.
• Experience in security and sharing model, SSO,Salesforceconfiguration, desktop/mobile integrations.
• Experienced in Force.com Apex Classes, Apex Triggers, Integration, Visual force and Force.com API.
• Experience in building Lightning Web Components (LWC) and Aura Components.
• Used Data loader for data management in force.com platform.
• Worked on ApttusCPQ(Configure Price Quote) tool, shopping cart.
• Implemented and Integrated services for complete CPQ software.
• Involved in the configuration implementation of Salesforce.com.
• Knowledge on Computer-Telephony Integration (CTI).
• Extensive experience in data migration and integration using Data Loader and Apex Jobs.
• Provided customer with best practice solutions as related to Salesforce.com and CRM.
• Extensive experience using Salesforce.com Administration, Creating Roles, Profiles, Page Layouts.
• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle process.
• Experience working with FSL Development in Service cloud.
• Knowledge on developing with main components of FSL Solution include Core Field Service Lightning Features, Scheduling and Optimization, and building a mobile app for mobile workforce.
• Experience in capturing, analyzing and documenting requirements (Use Cases) for Salesforce.com implementations.
• Experience working on Azure DevOps for performing CI/CD integrations and also as a repository.
• Expertise in Object Oriented Programming, Object Oriented Analysis and Design (OOAD) and RDBMS concepts.
• Experienced in accessing and writing stored procedures and triggers.
• Expertise with J2EE complaints IDE’s such as JBuilder, Eclipse 2.1/3.1.
• Implemented and delivered projects under Agile Development Environment and Test-Driven Environments with large & small project teams.
• Extensively worked on Jenkins by installing, configuring and maintaining for continuous integration (CI) and for End to End automation for all build and deployments.
• Experience in working on source control tools like GIT.
• Knowledge on building new apps with the Lightning App Builder and Lightning Components.
• Expertise in writing Bash Scripts, Pearl Scripts (hash and arrays), Python programing for deployment of Java applications on bare servers or Middleware tools.

TECHNICAL SKILLS

Operating Systems: Windows( 7, XP, 2000), Linux

Methodologies: MS SQL Server DBA, MS SQL Server 2008, SDLC, OOAD

Languages: C, C++, Java, XML, HTML, JavaScript, Jquery

Tools: MS Server 2000/2005,2008 R2, MS Office 2010, Eclipse 3.0, Netbeans, Win SCP, WinCVS, Bugzilla, Salesforce, Netsuite

SalesForce Technologies: Apex Language, Apex classes/Controllers, Apex Triggers, Apex Web Services, Lightning Web Components, Aura Components, Salesforce CRM, Salesforce SFA, SOQL, SOSL, Visualforce Pages / Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects

SalesForce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader, Force.com Platform (Sandbox and Production), Apttus CPQ.

PROFESSIONAL EXPERIENCE

Confidential, Cleveland, OH

Sr. Salesforce Developer

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Performed the roles of Salesforce.com Analyst/ Developer and Administrator in the organization.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Develop the events which work based on the flows.
• Worked onSalesforceLightning( Lightning Design Systems, App Design and Lightning Components)
• Worked on building and developing Lightning Web Components (LWC) and Aura Components.
• Worked on designing and developing Lightning Community Builder and developed Lightning Components.
• Assisting in migrating existing functionalities fromSalesforceclassic interface to lightning interface.
• Used to perform the multiple actions using process builder.
• Designed Custom objects, Custom tabs, validation rules, Workflow Rules, Page layouts, Components, Visual Force Pages and Approval Process to suit the needs of the application.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services.
• Experience with the integrating SFDC and AppExchange partners.
• Defined lookup and master-detail relationships on the objects and created junction objects.
• Experience with Continuous Inegrations (CI) and Continuous Deployments (CD) using Azure DevOps repositories. Performed using git commands through VisualStudio Code.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Worked extensively on REST and SOAP Web Services to make API calls.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Designed, and developed Apex Classes and Apex Triggers for functional needs in the application.
• Developed many custom Reports using the Report Builder according to the need of the organization.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Implemented “Email to Case”, "web to lead" and "web to case" for Lead and Case automation.
• Maintained databases by utilizing data loader for Lead, Contact, Account Management and Opportunity Management.
• Created and modified templates using Apptus CPQ & Author CLM. Modified profiles and permission set access as per requirement.
• Developed solutions on the Force.com platform, strong understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ).
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Implemented Customer Portal for business requirements.
• Setup field level security for custom objects.
• Collaborated with the team to configure analytical snapshots for forecasting purposes.
• Worked with Visual force components to customize captions, headers and footers of a table and to embed a standard list view of an object
• Used Data Loader for insert, update, and import, export of data from Salesforce.com objects.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visual force, Lightning Web Components (LWC), Aura Components, Flows, Process builders, Salesforce.com Data Loader, REST and SOAP Web Sevices, API, Azure DevOps, Workflows Approvals, Reports, Custom Objects, Apttus CPQ, CLM, Custom Tabs, Email Services, HTML, Web Services, WSDL, Sandbox, Force.com Explorer, SOSL, SOQL.

Confidential, Hackensack, NJ

Salesforce Developer / Administrator

Responsibilities:

• Generate high quality leads by running marketing campaigns that keep pipeline with full stock of leads
• Send emails to the right persons through Email marketing.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Migrated data from external sources and performed Insert, Delete, Upsert & Export operations on millions of records.Designed and developed Service cloud and Integration.
• Force.com developer toolkit including Apex Classes, Apex Triggers & Visualforce Pages to develop custom Business Logic. Implemented Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Designed and developed SFA based Application on Force.com platform in Salesforce.com environment with Apex programming language as backend and Visualforce Pages as user interface.
• Implemented Pick Lists, Dependent Pick Lists, Lookups, Master Detail Relationships, Validation and Formula Fields to the custom objects.
• Page Layouts, Search Layouts to Organize Fields, Custom Links, Related Lists and other components on a Record Detail.
• Experience working across various SFDC implementations that are covering Sales cloud, Service Cloud and Apttus CPQ.
• Customized User Roles, Role Hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.
• Experienced with Oracle CPQ (Configure-Price-Quote), for creating Quote proposals.
• Implemented CPQ System to improve user experience in the Quoting process using Salesforce.
• Created Templates, Approval Processes, Approval Page Layouts and defined Approval Actions on them to automate the processes. Created Workflow Rules and defined Related Tasks, Email Alerts and Field Updates.
• Worked withSOQL, SOSLqueries withGovernor Limitationsto store and download the data from Salesforce.com platform database. Configured Chatter for the Users in the Organization for collaboration.
• Implemented Sales cloud and incorporated enhanced features as required to streamline Business Process.
• Worked with Business on Design and Implementation of Product catalog and product attributes to expose on CPQ application.
• Worked on Salesforce Community Cloud like how to engage with employees, customers and partners.
• Used Community cloud to build deeper relationship with customers to provide better service and assist them through online.
• Used Email to case, Web to Case features and created a Community where the customers can create, update, and manage their cases.
• Worked on Data Integration options like FTP, API, CloudPages, and Manual Import available in Salesforce Marketing Cloud.
• Worked on connection with Sales Cloud to Marketing Cloud using Marketing Cloud Connect.
• Worked on building Core Field Service Lightning features related to the FSL development in Service Cloud.
• Worked on Apttus Advanced Workflow approvals, Apttus order management, created agreement wizards, validation rules, contract templates
• Implemented Salesforce Service cloud and Opportunity Management (Case management, Entitlement management, Product & price book, High volume customer portal, Partner portal, Visual force sites) for business support and technical support for its channel customers.
• Implemented Data Loader through the Command Line Interface to extract the data from database.
• Extensively involved in Data Migration from three legacy systems to Salesforce.
• Supported the Data Migration activities for migration the data from various business sources with the support of Salesforce.com. Migrated data from ACT CRM to Salesforce CRM using Informatica on Demand.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Conducted training sessions to the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.
• Worked on Apttus support project to solve ongoing bugs/issues/enhancement on another project.
• Supported end users and helped them in getting used to the application, generated reports and saved them for further access to the users.

Environment: Salesforce.com, Force.com, Apex Classes, Apex Triggers, Apex Controllers, Visualforce Pages, Eclipse, SOQL, SOSL, Service Cloud, Sales Cloud, Community Cloud, Apttus CPQ, Rest API, Soap API, Marketing Cloud, Chatter, Data Loader, Data Migration, Page layouts, Roles, Custom Objects, Pick lists, Email alerts, Oracle and Windows.

Confidential, New York, NY

Sales Force Developer/Administrator

Responsibilities:

• Used force.com developer toolkit including visualforce pages, apex classes, apex controllers and apex triggers to develop custom business logic.
• Involved in salesforce.com setup activities and customized the apps to match the functional needsof the organization.
• Worked on Selenium automation tool.
• Wrote the Test scripts and maintain the data properly
• Performed as Technical Lead, taking care of my team on solving various tasks.
• Worked on the point and click configuration like reports and dashboards, profiles,sharing and security controls.
• Gathering the requirements as stories like Agile development from the clients
• Well versed in migration and integration of CRM applications for large enterprise customers.
• Worked on Personalized email marketing at scale in Salesforce Marketing Cloud Email.
• Experience working with different Email sending options in Salesforce Marketing Cloud.
• Worked on different version controls and used them to deploy the changes in the production.
• Develop the events which work based on the flows.
• Used to perform the multiple actions using process builder.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers.
• Developed and customized User interface in salesforce.com using Visualforce, APEX controllers and Force.com IDE.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked on various data sources for Journey Builder with Marketing Cloud.
• Write test methods for the Classes,and test cases for to execute of process.
• Worked on UnitTest Case for the application and test it.
• Worked on Supporting the Cases through Service Cloud administration.
• Track the defect count using reports through salesforce.
• Developed the custom objects in salesforce check there functionality through salesforce1.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Worked on Rest API web services for lead management.
• Worked on SOAP API web services with XML as intermediate platform.
• Developed Batch Apex jobs, Scheduler Apex Jobs. Scheduled the batch jobs for every 5 minutes using the system log.
• Configured user Roles, Profiles, sharing settings, organization wide defaults based on updated hierarchical requirements.
• Good knowledge on Community cloud module.
• Created and used Email templates in HTML and Visualforce.
• Developed web services using Salesforce.com Web services API to provide data for third party clients.
• Created views and store procedures to extract data from Siebel standard procedures.
• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Extracted the data from salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Informatica.
• Experience in Data Mapping from Siebel Tables to Salesforce native table, Data Cleansing, SQL Scripts, IFB scripts, Performance Tuning .
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Performed the roles of salesforce.com Analyst/Developer and Administrator in the organization.
• Demonstrated ability to effectively work in team environment with varying skill set levels.
• Ability to deploy code using Force.com IDE, Migration Tool and Change Sets.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.

Environment: Saleforce.com platform, Apex Language, Service Cloud, Seleium,Salesforce1,Visualforce (Pages, Component & Controllers), Web Services Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Marketing Cloud, Sandbox data loading, Eclipse IDE Plug-in, Microsoft Word, Excel, PowerPoint, SharePoint Windows XP.

Confidential 

Java/J2EE Developer

Responsibilities:

• Analyzed the requirements based on business data and user requirements.
• Worked on developing a web application based on Java.
• Worked on different design patterns.
• Responsible for requirement gathering along with business analyst.
• Responsible for creating and updating applications related understanding documents
• Actively involved in writing Test scripts and doing System testing for JRE and IE8 browser compatibility for my applications.
• Actively participated in weekly and monthly status& business user meetings.
• Involved in conducting meetings with Pfizer business users for understanding gaps in the CTO applications.
• Creating programs to use JMS and message queuing to process requests.
• Involved in the Development and Deployment of Stateless Session beans.
• Generated deployment descriptors for EJBs using XML.
• Developed GUI related changes using JSP, HTML and client validations using Java script.
• Used JDBC to communicate with database.
• Involved in writing Managed Beans/Controller logic for assigned modules.
• Responsible for developing the functionalities as per use case documents.
• Responsible for writing navigation-rules and configuring managed beans in Faces-config.xml file.
• Implemented Java documentation for complete application
• Deployed the application on Tomcat Server at client locations.
• Design testing and also worked on refactoring the code

Environment: Java 1.4, JSP, HTML, Java Script, Struts, Springs, Apache Tomcat, Eclipse, MySQL