SUMMARY

• Over 8+ years of IT experience in Salesforce.com CRM and Force.com Platform as Developer,Administrator and BSA.
• Certified Salesforce developer with good knowledge in implementing, customizing and maintaining Salesforce solutions.
• Worked Developer and as well as a Business Analyst forfull - cycle projects, to complete consulting projects on time, and deliver outstanding consulting services to salesforce.com clients using Apttus CPQ.
• Involved in end to end QA and UAT testing and validation of CPQ including Products, Pricing,quoting etc.
• Good understanding of cloud computing services, such as SAAS, PAAS and IAAS which involves working with configuration, customization, integration, deployment, communities and classic to lightning migration.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Expertise in SFDC Development usingLightning Application,Good knowledge in designing of custom objects, custom fields, custom page layouts onSalesforce sales and service and communitycloud.
• Fields and email generationusing Lightning Components by Excellent debugging, performance optimization, unit testing, and integration testing skills.
• Ability to write Apex Classes, Apex Triggers, developing Visual Force pages using standard, custom and extension controllers.
• Familiar in SFDC administrative tasks like creating Profiles, Roles, Users, Page Layouts, e-mail services, Workflows, Reports, Dashboards, Approvals and Tasks.
• Experienced in designing Junction objects and implemented various advanced fields like Picklist, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Plug-in environments and querying Salesforce.com database using SOQL&SOSL queries using Force.com Explorer.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Understands all aspects of Salesforce configurations,created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Experienced with Salesforce Service Cloud and ETL tools Experience with Agile Development methodology.
• Triggered interface events by user interactions, which includesLightningComponent framework and also involved in buildingLightningComponents using the aura framework.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDEandSandbox environment.
• Understand Sandbox architecture and Salesforce application release management.
• Good understanding of Project life cycle and Development methodologies.

TECHNICAL SKILLS

SalesforceTechnologies: ApexLanguage, Classes, Triggers, ApexScheduler,SOQL, SOSL, VisualForce (Pages, ComponentsandControllers), ApexDataLoader ApexWebServices, Dashboards, CustomObjects.

SalesforceTools and skills: Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com DataLoader, ExcelConnector, Force.com Platform (SandboxandProduction), Force.com MigrationTool, Lightening.

IntegrationTools: WorkflowsandApprovals, CustomObjects, CustomSettings, CustomLabelsandTabs, Dashboards, Roles, Security, Fieldupdates, reports.

ProgrammingLanguages: Java, C, Objective C, Swift, HTML, JavaScript

WebTechnologies: XML, HTML, JavaScript, JSP, CSS

OperatingSystems: MS Windows,Mac OS

Databases: MS SQL Server, MSAccess, Oracle .

Office Tools: Microsoft Project, MS VisualSourceSafe, MS Visio, MS Office.

Methodologies: Agile, Scrum, SDLC.

Tools: RAD, Eclipse,Xcode, SQL EnterpriseManager, SQL QueryAnalyzer,MS Visio and Web-Spehere Integration Designer .

PROFESSIONAL EXPERIENCE

Confidential, SACRAMENTO, CA

Salesforce Developer

Responsibilities:

• Expertise in Development of Sales, Service and Community clouds usingLightning Application, Apex Language,Visual Force Pages, Classes,
• Experience integrating Salesforce.com with other applications via real-time, batch, sync/async
• As part of maintenance project prepared knowledge shared document for future reference.Coordinated with the business to understand the business and structure and resolve the issues in SFDC.
• Used Vs Code, eclipse Force.com toolkit for creating Apex classes and Apex Triggers.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application using LWC.
• Testing the CPQ integration with ERP.
• Experienced working with various App exchange products or CPQ products like Salesforce CPQ (formerly Steel Brick CPQ), IBM sterling CPQ, APPTUS.
• Performed Steel brick CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Worked on various Salesforce deployment methodologies includingChange sets, Force.com Plug-in environment,Ant Migrationtool kit and Eclipse in sales, service.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Worked on data migration from databases to SFDC usingworkbench and Data Loader.
• Worked on Data Loader, which helps us to performCURD operationwith the help of CSV files.
• Implemented sales &Service Cloud including:Service Console, Customer Portal & Communities, Case Feed, and Knowledge Base & Entitlements.
• Implemented Data segregation through Record Types and Field level security.
• Developed and managed journeys and Automation builder using SFMCDesigns and maintains effective BU model, approval process, and workflow.
• Actively contributes to the development of solutions and ideas that add value to Cases andLeads the design, development, and implementation of complex systems.
• Experience in designing prototypes for SFMC Fay Financial apps & websites.
• Experience in writing cross-browser compliant HTML, CSS, JavaScript(jQuery) & Lightning component.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Tested Apps thoroughly by appending multiple components to aLightning ApplicationtherebydeployedApplications fromSandbox to Production.

Confidential, OSCEOLA, AR

Salesforce Developer

Responsibilities:

• As part of TFS financial project prepared knowledge shared document for future reference.Coordinated with the business to understand the business and structure and resolve the issues on Sales, Service and Marketing Cloud.
• Used eclipse Force.com toolkit for creating Apex classes and Apex Triggers.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Worked on NYDFS Encryption project. Modifying the site based upon its parent site.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• As part of enhancement worked on classes, triggers, visual force pages, knowledge articles, Java Script. Analyzing the code and making respective modificationon Salesforce CRM ecosystemand SalesforceLightningComponents.
• Successfully Resolved Tier-1, Tier -2 and Tier-3 tickets.Documentedevery ticket resolution process for future reference.
• Interacted with the users to provide necessary access required for training purposes. Worked on the knowledge article management.
• Loaded the knowledge articles from production to UAT to make sure we have backup and updated knowledge articles for training purposes. Create complex workflows and Approval processesusing APPTUS CPQ.
• Implemented Quote-to-Cash solution using APTTUS CPQ. Good understanding of the Apttus CPQ.
• Developed Visual force Pages to customize the view and functionality of the Knowledge Articles that were required by the Organization.
• Implemented Data segregation through Record Types and Field level security.
• Developed and maintained Dependent Workflow Actions, Email Alerts and Field Updates on validation rules and custom workflow in SOA Project.
• Create and Customize Custom Objects, Formula Fields, Cross Object Formulas, Roll up summary fields, validation rules, dependent picklists, and complex page layouts.
• Tested thoroughly and deployed to production in Salesforce CRM ecosystem
• Deployed code to production using change sets, Ant migration tool, Copado.
• Created and executed complex LightningComponents in Visual force page by using newLightningOut feature by event-driven programming.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, NASHVILLE, TN

Salesforce Developer/Administrator/BSA

Responsibilities:

• Interacted Developed reports, dashboards, and processes to continuously monitor data quality and integrityon Sales and Marketing Cloud.
• Managed the database for the team's regions and performed basic administration, de-duping and cleanup procedures
• Managed ongoing support request and administrative needs of users
• Monitored team adoption rates and responded as needed providing them with training sessions, in Salesforce CRM ecosystemcommunication and documentation as needed.
• Supervised team of business analysts with differing levels of expertise by providing guidance, project planning, and verifying validity of work.
• Mastered implementations of multiple uses of Apex, SOQL queries, SOSL, custom object design & management, and the creation of Visual Force Pages.
• Developed and researched ways to improve productivity within and outside the Salesforce Marketing Cloud (SFMC)and Community cloud with multiple Toyota vendors worldwide.
• Worked cohesively with cross-functional departments to test and integrate enterpriseCDE (Customer Dealer Enhancement) project initiatives
• Created and executed complex test cases, test plans, and manual and automated test procedures, also embedLightningComponents in Visual force page by using newLightningOut feature by event-driven programming.
• Used Jira as issue tracking tool and resolved the issues based on sprint tickets.
• Coordinated with the offshore team to improve the overall process of resolving issues.

Environment: Saleforce.com platform, Apex Language, Data Loader, HTML, Java Script, S-Controls, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows 7.

Confidential, WEBSTER, NY

Salesforce Developer/ Administrator

Responsibilities:

• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers in Service and Educational Cloud.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.Worked onLightning Process builderflows, Connect API,Chatterandquick Action.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization release upgrades.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.Good Experience onSalesforceLightning. Experience in third party integration with ERP (Sales Cloud, Service Cloud).
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Worked on Dimensional modeling, Data cleansing and Data Staging of operational sources using ETL processes.
• Involved in Data mapping specifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to salesforce.com entity.
• Created ETL test data for all ETL mapping rules to test the functionality of the Informatic mappings.
• Tuned ETL jobs/procedures/scripts, SQL queries, PL/SQL procedures to improve the system performance.

Environment: Saleforce.com platform, Force.com Sites, Apex, Flex, Visual force, Pages, Data Loader, HTML, Workflow &Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Data Loader, Eclipse IDE Plug-in, ETL tools.

Confidential

Salesforce Developer/ Administrator

Responsibilities:

• Interacted with various business team members to gather the requirements and documented the requirements on Sales and service Clouds.
• Created Custom Objects and fields for transactional and contractual information
• Designed and deployed Custom tabs, validation rules and Auto-Response Rules for automating business logic
• Created workflow rules and defined related tasks, email alerts, and field updates
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic
• Worked with the user group for requirement gathering throughout the planning.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Used field level security along with page layouts to manage access to certain fields
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people
• Involved in Unit Testing, for the customizations and developments
• Extracted the data from Salesforce.com application into the external databases (Oracle 10g) for generating large data reports using the Information Demand
• Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
• Involved with Salesforce.com Premier Support and handled the support cases with the help Salesforce.com support

Environment: Salesforce.com platform, Data Loader, Apex Classes, Web services, Controllers, Triggers, Visualforce, SOQL, SOSL, Workflow & Approvals, Java Ant, Custom Reports, Dashboards.

Confidential

Java Developer

Responsibilities:

• Responsible for documenting the user requirements and system design specifications.
• Responsible for analyzing business processes, user new requirements.
• Gathered detailed design specifications and strategies which were utilized by the functional team and the development team for performing detailed development and testing on business applications.
• Implemented Java components and deployed under the weblogic server.
• Worked with JSF as the Web-container framework in the presentation tier.
• Developed Server side components with beans in JSF framework.
• Used JSF validator for the Server side Validation and Used JavaScript for the Front-end validation.
• Made use of JSFs, HTML, JavaScript and CSS to develop the frontend UI
• Involved in test plan, test cases and unit testing of the system
• Involved in different activities of project such as information meeting, analyzing data, validation of data, documenting business/functional supplies
• Work as Technical Support and perform all sorts of IT Administrative Tasks.
• Used SpringIOC and MVC for enhanced modules.
• Implemented SOAP protocol to get the requests from the outside System.
• Used RationalClear Case as a source control for code changes.
• Followed coding and documentation standards.
• Involved the writing SQL quarries and Joins.
• Used Rational Clear Quest to document and track issues and resolutions.

Environment: Java Servlets, Struts, CSS, Hibernate, JavaScript, HTML, Toad, Oracle database, Apache Tomcat, Eclipse, Webserver, Linux.