SUMMARY

• 9+ years of experience in Salesforce.com CRM and Force.com platform with proficiency as a Developer and Administrator
• Experience in all phases of Software Development Life Cycle (SDLC), which involves requirements gathering, analysis, design, development, Testing and Deployment.
• Experience in Development, Administration, Configuration, Implementation and Support of Salesforce CRM based on Apex language and leveraging Force.com Platform.
• Extensive Experience in handling all the Administrative tasks.
• Proficient in SFDC development in implementing Apex Classes, Triggers, and Controllers.
• Experience in developing Lightning UI using Visualforce pages and providing business logics using Apex.
• Experience on Salesforce Lightning and build new apps with Lightning app builder and Lightning Components.
• Strong exposure to Lightning Aura and LWC programming.
• Experience in Salesforce Lightning UI, Lightning Programming, Aura framework programming.
• Worked extensively on Lightning Component building, worked on many components to convert existing classic programming work like Visualforce into Lightning component.
• Responsible for SFDC scripting using APEX, including development of SOAP and RESTful interfaces.
• Experience in SOQL and SOSL for Querying and searching Data for Force.com platform.
• Good understanding of Salesforce Governor limits and experience in overcoming limitations in Apex classes, Triggers, SOQL and Batch classes.
• Worked on salesforce.com sandbox and production environments, which include creating and refreshing sandbox from time to time and deployment by using Eclipse, Force.com Migration tool and change set.
• Extensive experience in Data mapping and migration from Legacy systems to Salesforce.com platform using Data Loader and Import Wizard.
• Strong experience in generating Reports, Dashboards and analytical snapshots for the management.
• Worked on Process Builder, Workflow and Approval Processes.
• Experience on Salesforce setups such as Permission Sets, Sharing Model, Roles, Profiles, OWD, Object relationships.
• Proficient in customizing standard objects like Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards.
• Experience in creating Custom Apps, Objects, Fields, buttons Applying Sharing Rules, Page Layouts, Search Layouts, Related List and defining Field Dependencies.
• Outstanding analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Apex Classes & Apex Triggers, custom controllers & Extensions, SOQL, SOSL, Visualforce Pages / Components, Apex Web Services, Workflow Approvals, Case Management Automation, Custom Objects

Tools: Force.com Eclipse IDE plug - in, Apex Data Loader, Force.com migration tool, MicroStrategy, Tableau, SSIS, SQL Server Reporting (SSRS)

Languages: Apex, Java, Java script, XML, HTML5, CSS, SQL

Database: Force.com, SQL server 2008R 2/2012/2016.

Project Management: Agile, Waterfall

PROFESSIONAL EXPERIENCE

Confidential, Arlington, VA

Sr. Salesforce Developer

Responsibilities:

• Involved in meetings for gathering business and technical requirements from customer clients.
• Implemented Salesforce Development Cycle covering Communities, Call Center, Chatter & App-exchange applications.
• Followed Agile Scrum methodology that included iterative application development, weekly Sprints and stand up meetings.
• Defined Lookup and Master-Detail relationships on the objects and created junction objects to establish connectivity between objects.
• Worked on lightning Process Builder to consolidate existing workflow rules.
• Implemented Salesforce automation using web-to-case forms, email-to-case, assignment rules, automation and queues, auto response rules, escalations rules, chatter groups, person accounts, cases and solutions.
• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Worked with dynamic apex to access sObjects and fields, execute dynamic SOQL, SOSL and DML operations.
• Developed Lightning Components using AURA framework and Salesforce Lightning Design System (SLDS).
• Used Salesforce Lightning Components for building customized pages replacing the existing ones; using JavaScript on the client side and Apex on the server side.
• Integration experience on salesforce.com using Apex language (Classes, Triggers and controllers), Web services, Visualforce Pages, Components, Tabs, Custom Objects, Reports, Analytic snapshots and dashboards.
• Involved in migrating the data from SQL database to Salesforce application using Apex Data Loader.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts and field updates to implement business logic.
• Design and implemented Approval Workflows, Validation rules, Approval Processes, custom tabs, custom reports, report folders, report extractions to various formats.
• Worked on various salesforce.com standard objects like Lead, Accounts, contacts, contracts, Opportunities, products and price books.
• Work closely with other developers in the team, business analyst, QA analyst and project managers.

Environment: SalesForce.com Platform, Salesforce.com Custom Objects, Apex Language, Visual Force (Pages, Component & Controllers), Data loader, HTML, Workflows & Approval process, SQL, Micro Strategy, Reports, SalesForce.com sandbox.

Confidential, Newark, DE

Salesforce Developer

Responsibilities:

• Understand the business Scenarios and customized the business solution using Saleforce.com and force.com platforms.
• Involved in creating the functional Documents and Business Requirements.
• Implemented business Scenarios using Custom objects, Custom Fields, Custom Tabs, Standard Objects, Reports and Dashboards
• Used Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and debugging and analyzing logs.
• Designed, developed, test and deployed custom Salesforce applications software using APEX Classes, Controller Classes, Batch APEX and APEX Triggers for various functional needs in the applications.
• Worked with SOQL and SOSL queries for larger database DML operations.
• Designed various web pages in Visualforce page for functional needs within Salesforce
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Developed customer portal for distributors, claim processes and approval process flow
• Created Workflow Rules, Tasks, Email Alerts, Auto response rules and Components to suit to the need of the applications.
• Created Custom Objects, defined lookup and master-detail relationships on the objects, and created junction objects to establish many-to-many relationship among objects.
• Used Data Loader and Import Wizard for Insert, Update, and Bulk Import and Export of data from Salesforce.com objects. Used it to Read, Extract, and load data from Comma Separated Values (CSV) files.
• Setup Salesforce security control using profile, Role, Global-sharing setting, Sharing rules.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Web Services, WSDL, Sandbox, Eclipse IDE Plug-in.

Confidential, St Louis, MO

Salesforce Developer

Responsibilities:

• Good understanding of the business requirement and come up with technical design Experience in Sales cloud, Service cloud and community cloud
• Used sales cloud to Maintain Leads, contacts, opportunities and worked on Lead Conversion Process.
• Agile methodologies (SCRUM) was implemented that includes daily scrum with team.
• Extensive development experience using Visualforce, Apex controllers, Triggers, Batch Apex, and other programmatic solutions on the Salesforce platform.
• Designed and developed Visual Force pages based on the custom requirement.
• Developed User Interface Using HTML in Visual force.
• Developed Apex Classes and Extensions to add required functionality to Visual Force Pages
• Wrote Apex Triggers to implement business logic.
• Created custom Page layouts with custom fields and buttons.
• Worked with SOQL, SOSL queries with Governor Limits to store and download the data from Saleforce.com platform database
• Developed and deployed Salesforce.com Reports and Dashboards.
• Performed configuration for product setup, approval rules, process builder and workflows.
• Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, Approval Processes, Validation rules, Workflow Rules, Auto-Response Rules and defined Related Tasks, Email Alerts and Field Updates.
• Developed, tested, and documented custom development, integrations, and data migration elements of a Salesforce implementation.
• Worked with clients and vendors developing solutions and supporting projects from requirements gathering to release management.
• Involved in various user stories and worked with QA team to test in various sandbox environments and update fields in Production.

Environment: Saleforce.com platform, Apex Language, Visual force Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP

Confidential, Burlington, MA

Salesforce Consultant

Responsibilities:

• Performed the roles of Salesforce.com Administrator in the organization.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements like HR, Employee and customer accounts
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization
• Customized various Salesforce.com objects like Accounts, Contacts, Leads, Opportunities, Products, Price books, Campaigns, Campaign Members, Cases, and Solutions
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Provided CRM functional design solutions for customers, including full life-cycle implementation.
• Worked on preparing Technical Design Document and Waterfall methodology.
• Administered, configured and managed Salesforce application user Profiles, Roles, Permission Sets, Page Layouts, Record types, generating Security tokens and upgrade to managed app exchange packages
• Developed Workflow rules, Approval process and Validation Rules on various objects to automate actions Email Alert, Field Update, Creating task, outbound messaging and time-dependent actions
• Created relationships among objects using Lookup and Master-detail relationships.
• Participated in the training sessions provided by the Salesforce team.

Environment: Salesforce.com, S-Controls, Import Wizard, Apex, Controllers, Sharing Rules, Workflows, Email Updates, Eclipse IDE.