SUMMARY

• Over 8 years of experience in Salesforce.com CRM platform using Visual force, Apex as a Developer and Administrator.
• Good Experience wif lightning component development, lightning design system and classic to lightning migration.
• Profound noledge of Software Development Life Cycle (SDLC) concepts from planning through implementation and maintenance. Proficient in formulating planning and documentation for project scope, process design, system configuration, test readiness, deployment and post implementation support.
• Proficient wif Sales Cloud, Service Cloud, Call Center, Force.com, Portals, Chatter and App - exchange on Sales force.
• Expertise in Object Oriented Programming using Java and J2EE related technologies.
• Experienced in customizing standard objects Accounts, Contacts, opportunities, Products, Price books, Cases, Leads, Campaigns, Reports and Dashboards, Extensively Created Roles & profiles and configured teh permissions based on teh organizational hierarchy wif Data Cleansing, Instrumental in Designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, Approval Processes, Page layouts and search layout.
• Experience working wif Standard Sales Analytics application and Service Analytics Application in Einstein Analytics (Wave Analytics).
• Implemented teh business solutions for their client requirements, using APPTUSCPQ wifin teh exclusively developed framework.
• Worked wif various CRM applications like Salesforce.com, Sales cloud, Service cloud, and Marketing cloud.
• Experience developing Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Experienced in developing and designing business logic for Salesforce.com using Force.com Apex triggers and Apex classes, Proven Master in integration of Salesforce.com Applications wif Other applications wif an emphasis of teh Web Services/XML and other Integration Tools, Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates, and Email generation according to application requirements.
• Strong exposure in creating various Page Layouts profiles and configured teh User permissions based on teh organizational hierarchy, experienced in creating validation rules, workflows, approval process, and dynamic approval process, implementing and supporting modules like Partner Relationship Management and Service Cloud implementation, in data migration from Legacy Systems using Data Loader, Import Wizard, pervasive, Cast Iron and Demand Tool. Has good noledge on Informatica/ETL Tool and Informatica OnDemand.
• Has worked in projects that used different methodologies like Agile, SDLC, waterfall etc.
• Prepared technical specification documents based on Functional Specification documents.
• Strong communication & interpersonal skills wif positive work attitude. Self-motivated and quick learner.
• Skilled in understanding and implementing teh new Salesforce Lightning Experience.
• Analyzing teh Scenarios for switching between Salesforce classic and teh Lightning Experience.
• Used teh Lightning Aura framework to build teh components when upgrading legacy customer portal to Community for Clients.
• Worked on consolidation of all existing Workflow rules in teh Lightning Process builder flows and created one process builder for each object and managed all actions in teh single flow

TECHNICAL SKILLS

Languages: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visual Force Pages / Components, S-Controls, JAVA, SQL

Operating Systems: MS Windows 95, 98 & NT 4.0, Windows XP,2007,2008

Salesforce Tools: Eclipse, Force.com Eclipse IDE Plug-in, Force.com Explorer, Force.com Data Loader, Force.com Excel Connector, Force.com Platform (Sandbox, and Production), Git Repositories

Scripting Languages: Java Script

Internet Technologies: J2EE(Java), Java Script, XML, HTML5, CSS3.

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Sr. Salesforce Lighting Developer

Responsibilities:

• Involved in identifying, planning and implementing newSalesforce.com features and functions new screens, workflow, force.com objects, reports, apex code to meet business requirements.
• Played key role in UAT, SAT and training business users on SFDC system and process.
• Developed various Custom Objects, Tabs, Components and Visual Force Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, validation Rule, upgrade installation.
• Use of data-loader, data exporter and migrated teh attachments from legacy CRM to Salesforce and worked on sales force to sales force.
• Work in teh Salesforce.com development environment which includes custom objects, workflows, triggers, migration tools, SOQL and REST-based web services using Apex programming, Lightning web components (LWC), and related technology components.
• Experienced indeploymentsof Apex, VF pages acrossDEV, Scratch org, UATandProductioninstances on Salesforce DX Architecture
• Experience in designing, architecting and testing chatbots.
• Experience in Design, Develop and Deploy enterprise solutions which include components across teh Artificial Intelligence spectrum such as Chatbots.
• Worked on teh Force.com platform, good understanding of Apttus Contract Lifecycle Management (CLM) and Apttus Configure Price Quote (CPQ),Salesforce CPQ, Salesforce DX.
• Strong experience wif salesforce.com CRM full implementation, migration of sales cloud, service cloud, marketing cloud and Force.com platform.
• Using Social Studioto manage, schedule, create, and monitor posts.
• Involved in End-to-end testing and gathering requirements to feedback from business users.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs and implemented teh business logic as per teh requirements.
• Implemented SFDC Integration using REST/SOAP Web Service API'S. Integrated teh SOAP/REST API based Web Services on Demand for extracting teh data from external systems.
• Used to Lightning Components access at teh user, profile, and organization level.
• Created Impressive designs wif Custom styling to bring dynamic versions of teh components when setting up in Lightning App builder.
• Created many Lightning Components and server-side controllers to meet teh business requirements.
• Experienced in migrating teh standard and custom objects in standard experience to lightning experience.
• We used to Lightning Components for Community Builder, and teh new consumer-based UI instead of having to use other frameworks (like Bootstrap).
• Using community cloud, connect wif customers, partners and peers for ideas and answers.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Created and developed Wave Apps, Datasets, Lenses and Dashboards in Einstein Analytics.
• Worked wif Salesforce Sales Analytics and Service Analytics standard applications in Einstein Analytics.
• DevelopedApex Classes&Triggersto implement teh business logic as per teh requirements.
• Developed Unit test class for Apex class and worked for improving code coverage.
• Used SOQL &SOSL wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization.
• Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Created and used Email templates in HTML and Visualforce.
• Interacted wif teh Salesforce.com premium tech support team on a regular basis.

Environment: Saleforce.com platform, Apex Language, VisualForce (Pages, Component & Controllers), Pages, Data Loader, IBM middle ware, App exchange, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatics on Demand, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Confidential, Princeton, NJ

Salesforce Lighting Developer

Responsibilities:

• Created Lightning components, controllers and events as per business requirement
• Built reusable UI/UX components wif Lightning component framework
• Added Lightning Components to Lightning pages and record types.
• Worked on migration from Classic to Lightning and Lightning locker services.
• Used Aura Framework to develop Lightning Components.
• Created a component for custom buttons which are not supported in lightning.
• Modified Visualforce pages to support Lightning.
• Worked on Sales and Service cloud applications.
• Attended daily SCRUM on teh progress and clarifications.
• Experience in integrating box.com wif salesforce to accelerate teh business.
• Experience in using workspace calendars to create and design full preview content and manage future and past content calendar wif fully featured planning and scheduling tools designed for teams using social studio.
• Responsible for Agile methodology testing package upgrades in sandbox org and deploying in production org.
• Created teh Workflows and Process Builder to automate teh process.
• Developed Apex Classes & Triggers, Visual force pages to implement teh business logic as per teh requirements.
• Experience in organizing posts by brand, region, or multiple teams and individuals in a unified interface using social studio.
• Designing of Page layouts and applying securities at Page layouts.
• Extensively used REST APIs for integration between Salesforce and on-premise systems.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured teh permissions based on teh organizational hierarchy.
• Maintained and optimized Email marketing campaign utilizing Exact Target.
• Automated marketing cloud using Pardotlike lead qualification, lead management and sending messages.
• Created and managed Live Agent, Omni-channels and Routing configurations for routing queued service requests to teh agents.
• Ability to develop custom declarative and programmatic solutions to enhance service console channels such as Live Agent, Omni-Channel, Email-to-Case, Web-to-Case, and others.
• Designed various complex Web pages in Visual Force using JavaScript, HTML5, Angular JS and jQuery.
• Developed Triggers to handle bulk records wifin teh governor limits to automate business logic.
• Involved in querying Salesforce tables using SOQL and SOSL queries using Foce.com.
• Responsible for setting up new instances of JIRA, data import, customization, and backup.
• Deployed code using change sets.
• Worked on ETL tools (Informatica) and Web Services API (SOAP and SOAP) to integrate Sales Force wif other applications wifin teh organization.
• Created test scenarios on Sandbox environment and used Force.com components Deployment wizard for migrating data between Force.com IDE and Sandbox environment.
• Used teh ANT for testing and migrated teh code using to teh deployment instance after testing and provided support for post-production.
• To validate teh user’s details from third party system by integratingour sensitive data using SOAP request.
• Request and Response data has huge and multiple hierarchal data, so used wrapper classes approach to send request and parse teh response.
• PerformedApttus CPQ related configuration for product setup, approval matrices, approval rules, process builders and flows.
• Responsible for performing all tasks required to develop, implement, and support theSalesforce.Com application integration of theApttus CPQ/CLM Quoteto Cash App Exchange product.
• Involved inTest configuration Apttuswifin Sandbox environments to ensure that once users are granted access, all teh aspects are fully functional.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, IBM middle ware, App exchange, S-Controls, HTML, Java Script, Apex Triggers, Web Services, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Informatics on Demand, Customer Portals, Eclipse IDE Plug-in, Windows XP.

Confidential, Maddison, WI

Salesforce Developer/Admin

Responsibilities:

• Created Custom fields, pick lists, field dependencies and validation formulas to teh custom objects.
• Created pick lists and page layouts and coupled those using Record Types.
• Added, configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication wif customers and partners.
• Created profiles and implemented Object and field level security to hide critical information.
• Implemented Apex Classes & Triggers and linked them to manage teh workflows Implemented in teh system.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created test scenarios on Sandbox environment and migrated code to deployment upon successful testing.
• Integrated teh web services by generating teh necessary stubs from teh WSDL files for extracting teh data from teh home-grown applications by using teh home-grown web services.
• Used Apex Data Loader to migrate data such as accounts, campaigns from legacy system.
• Maintained processes of CSV import file updates for customer records into Accounts, Contacts using Data Loader and Import Wizard.
• Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management and triggers.
• Primary responsibilities included custom application development and integration.
• Used JIRA to manage change management across Salesforce Organization.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, JIRA, Windows XP.

Confidential

Salesforce Admin

Responsibilities:

• Managed Level 2 support for different projects from start to finish
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Provided support to 1000+ Salesforce users worldwide and acted as teh primary point of contact for end-user support.
• Oversaw all data and incorporated all results into teh plan
• Resolved major technical and configuration issues in Salesforce while working wif client
• Developed reports, dashboards, and processes to continuously monitor data quality and integrity
• Monitored team’s adoption rates and responded as needed providing them wif training sessions, communication and documentation as needed.
• Searched, planned, and established a better process for application to be user friendly and ensured their are no repeated issues for teh end user
• Participated in teh configuration of twitter and live chat for Case’s object.
• Performed user & administration training sessions for clients to utilize Salesforce and respective programs.

Environment: Saleforce.com platform, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Services, Security Controls, Approval process, Java Script, Apex Triggers.