SUMMARY

• Having Around 8 years of IT experience wif 6 years of experience in Salesforce and 2 years of experience in JAVA.
• Experience in Development, Administration, Configuration, Implementation, and Support of Salesforce CRM, and Salesforce applications based on Apex Language and leveraging Force.com Platform world's first commercial Software as a Service application running in Cloud Computing Environment.
• Involved in all phases of Software Development Life Cycle (SDLC) which involves Requirement gathering, Requirement analysis, Design, Development, Implementation & Enhancement of projects in SalesForce.com and Java.
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, Chatter & App - Exchange Applications.
• Assisted in migration an application from Salesforce classic to lightning experience.
• Hands on experience in building custom lightning components and lightning applications.
• Extensive experience on working wif custom objects, custom fields, Pick-list, page layouts, Workflow Alerts and Actions,Approval Process, custom Tabs using Lightning App Builder.
• Implemented step by step automatic Approvals using Salesforce Lightning Process Builder.
• Hands on experience implementing Security/Sharing rules, Configure permission sets, Field level Security, Record level Security, Profiles, Roles and Resource monitoring at different hierarchical levels of teh organization.
• Skilled in customizing Salesforce standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities and Cases along wif good expertise in Data Validation, Sales, Marketing, Customer Service and Support Administration.
• Experience in creating Web-to-Case, Email-to-Case to generate new Cases; Creating Junction objects, advanced fields like Pick lists and formula fields.
• Strong Implementation and Integration experience usingCustom Objects, Fields, Page Layouts, Workflows/ Workflow Rules, Approvals, Visual Force Pages, and Apex classes.
• Good understanding of Client/Server architecture, Object-Oriented design techniques and web application design under Model View Controller (MVC).
• Experience in data migration usingImport wizard, Apex Data Loaderand other integration tools likeCast Iron, CTI (computer telephone integration).
• Established a two ways communication between Salesforce and other external system using SOAPAPI. Familiar wif SOAP & REST full service design & development.
• Experience in SFDC Development in implementing Apex classes, Triggers, Apex Test class for SFDC Testing and Batch Apex for complex data processing, Force.com IDE, SOQL, SOSL, Sharing Rules, SControls, Static resources and Migration tools.
• Experienced in use of Standard and Custom controllers of Visualforce in teh development of custom Salesforce pages as per teh business requirements.
• Expertise on teh Salesforce APIs, profiles, and security model while maintaining and configuring development and test instances for internal sandboxes.
• Implementation experience of Salesforce.com applications like Sales cloud and Service Cloud.
• Proficient knowledge of Governor limits. Experienced in an optimization of existing code in according to teh governor limits.
• Extensive experience in customizing teh user interface of Salesforce CRM using apex programming, custom controllers, visual force, CSS and JavaScript libraries.
• Strong knowledge in customized Case Management wif Escalation Rules, Case Assignment Rules, Validation Rules, Community portal, Reports and Dashboards.
• Certified Salesforce Administrator & Developer.
• Worked on Eclipse IDE wif Force.com Plug-in for writing Triggers, Business logic in Apex programming language.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment. Versatile team player wif excellent analytical, presentation and interpersonal skills.
• Certified Salesforce Administrator & Developer.

TECHNICAL SKILLS

Force.com: Lightning, Apex Custom Controllers and Extensions, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce, SOQL & SOSL.

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading.

Force.com tools: Apex Data loader, Force.com Apex Explorer, Force.com Migration Tool, Force.com Excel connector and Force.com Eclipse IDE Plug-in, Workbench.

Programming Languages: C, C++, SQL, APEX, JAVA, HTML

Platforms: Windows (NT, 2000, XP, 10) and Unix, Linux.

PROFESSIONAL EXPERIENCE

Confidential, San Antonio-TX

Sr. Salesforce Developer

Responsibilities:

• Served as a Sr.Salesforce Developer and worked as enhancement team member. Involved in complete development cycle including requirements gathering, design, development, quality assurance, testing, maintenance, and support.
• Translate client requirements into formal requirements anddesigndocuments. Based on requirements, create Custom Apps, Custom Objects, Custom Fields, Record Types, Approval Processes, Email Templates, Tasks and Email Alerts.
• Created many custom objects and custom fields in Lightning Experience.
• Developed lightning component framework and build lightning components using Aura framework.
• Build reusable UI/UX components wif lightning component framework.
• DevelopedApexClasses,Triggers, Visual Force Pages andconfiguredWorkflow Rules, Validation Rules, & Formula Fields. Implemented teh requirements on Salesforce.com platform and teh Force.com IDE Plug-in utilizing Eclipse.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of teh organization. Also, created various profiles and configured teh permissions sets based on teh organizational hierarchy.
• Worked wif standard Salesforce.com objects and customized Sales Cloud for Campaigns, Leads, Accounts, Contacts and Opportunities. Utilized teh sandbox for testing and migrated teh code to teh deployment instance after teh testing.
• Engaged on Salesforce.com Chatter in connecting to teh business process, took actions wifin community, monitored teh feeds, and answered questions on any subject. Utilized Salesforce API (SOAP / REST) for Integration as needed.
• Assigned workflows for lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns. Conducted knowledge transfer (KT) sessions as needed to ensure team is fully aware of changes.
• Implemented Pick lists, Dependent pick lists, Lookups, Junction objects, Master detail relationships, Roll-up summary fields and formula fields to teh custom objects. Designed various dashboards using components such as charts, gauge, etc. for opportunities versus expected date of closing and a total number of opportunities funded and/or submitted.
• Worked wif Dynamic Apex to access objects and Field describes information. Executed dynamic SOQL, SOSL and DML queries. Used Force.com platform to develop feature rich and user-friendly Visualforce pages to enhance UI.
• Used migration tools such as Apex data loader and Import Wizard to upload data for Accounts, Contacts, Cases and Custom objects. Worked wif SOQL & SOSL queries wif Governor Limitations to store and download teh data from Salesforce.com platform database. Utilized SOQL for creating Apex custom controllers and extensions as necessary.
• Involved in conductingUnit testingand writingTest classes. Communicated regularly wif teh SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Saleforce.com platform, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, App exchange products, HTML, Java Script, Apex Triggers, Web Services, SOAP, REST Workflows, Validations, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Salesforce Automation, Chatter, Customer Portals, Sandbox and Production Environment, Integration, Agile.

Confidential, Newark, NJ

Salesforce Developer / Administrator

Responsibilities:

• Interacted wif various business team members to gather and document teh requirements for Salesforce Interface development and documented them.
• Worked as enhancement team member and performed teh roles of Salesforce.com Administrator and Developer in teh organization.
• Involved in complete development cycle requirement gathering, design, development, quality assurance, testing, maintenance, and support.
• Managed users, profiles, permissions, roles, hierarchies, org-wide defaults, groups, queues and sharing rules.
• Worked on Apex Triggers and Apex Classes to achieve teh business requirement.
• Implemented Visualforce pages wif public-facing websites by using Force.com Sites.
• Worked on various salesforce.com standard objects like Campaigns, Leads, Accounts, Contacts, Cases and Solutions, Opportunities and Products.
• Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts
• Worked inSingle Sign-On (SSO), SAML settings to enable teh user to login to various applications simultaneously.
• Responsible for writing SOQL&SOSL queries wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Implemented web-based case management automation in Service Cloud - Web to Case (on Case Object) to track and solve customer’s issues.
• Developed various functionalities using Apex, Visualforce, JavaScript, jQuery.
• Used Data Loader for insert, update and bulk import or export of data from Salesforce.com Objects. Used it to read, extract and load data from comma separated values (CSV) files.
• Responsible for creating teh Test Methods to provide maximum coverage to teh triggers and other Controller classes.
• Performed Unit, Integration, Regression and User Acceptance Testing.
• Provided training on new processes/application changes to business and end users.
• Assist in teh configuration, maintenance and deploying application to various environments.

Environment: Saleforce.com platform, Roles, Users, Profiles, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Force.com IDE, Eclipse 3.3, Apex, Visual Force, CSS, test classes, SOAP, ETL tools.

Confidential, Seattle, WA

Salesforce Developer

Responsibilities:

• Interacted wif various business team members to gather and document teh requirements for Salesforce Interface development and documented them.
• Involved in creating Gap analysis document identifying teh data, business process and workflows of teh organization wif respect to SalesForce.com implementation.
• Involved in Salesforce.com application setup activities and customized teh apps to match teh functional needs of teh organization. Implemented SalesForce.com platform and Force.com IDE Plug-in using Eclipse.
• Supported by 475+ users in teh implementation of teh Sales Cloud.
• Created Users, Profiles and Roles based on Organizational Role hierarchy, Implemented Record-Level and Field-level security and configured their sharing settings.
• Got to work on various SalesForce.com Standard objects such as Campaigns, Leads, Accounts, Contacts, Reports and Opportunities.
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit teh needs of teh application.
• Designed various Web pages in Visual Force for capturing various customer inquiries and Implemented logic for migrating cases to different queues based on teh type of customer inquiry.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual Force pages to develop custom business logic.
• Defined Lookups and Master-Detail relationships on teh objects. And created junction objects to establish many-to-many relationships among objects.
• Responsible for writing SOQL & SOSL queries wif consideration to Governor Limits for data manipulation needs of teh application using platform database objects.
• Designed different Communication templates and Worked on Web to Lead.
• Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Customized teh Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Deployed teh code developed in teh Developer Sandbox to teh Test Sandbox and teh Production sandbox.
• Prepared teh documents for data model design in Salesforce CRM.
• Providing Test cases to QA and UAT.

Environment: Saleforce.com platform, Roles, profiles, users, assignment and auto response rules, list views, reports and dashboards, custom objects and custom, relationships, Email templates, fields Workflow & Approvals, field dependencies, Reports.

Confidential

Java/Salesforce Developer

Responsibilities:

• Involved in end to end implementation of Salesforce projects including high level requirements, functional specs, analysis, design, configuration, customizations, user testing, implementation, as well as administrative support.
• Created Users, Profiles, Roles, Public groups to provide access among and implemented Role hierarchies, Sharing rules and Record level permissions to provide shared access among different users. Created test scenarios on Sandbox, created & migrated packages and between Sandboxes and Production environments to place final implementations.
• Maintained data cleanliness and accuracy by adding customvalidation rules, custom formulas, reports, dashboards; Implemented teh requirements on Salesforce.com platform and Force.com IDE Plug-in utilizing Eclipse as needed
• Worked on Record types to fine tune pick list values and also display different page layouts, Mini page layouts, field dependencies, list views to display only necessary fields and queues. Designed various types of Email templates in HTML and Visualforce for auto response to customers and also worked on assignment rules, auto-response rules.
• Engaged wif Custom Object, Fields and also customized all Standard Objects in Sales Cloud like Leads, Accounts, Contacts, Opportunities, and Forecasts. Designed various Web pages in Visual Force for capturing various customer inquiries and implemented logic for migrating cases to different queues based on teh type of customer inquiry.
• Implemented Pick lists, Dependent pick lists, Lookups, Junction objects, Master detail relationships. Developed all Service Cloud Apps for teh Cases and Solutions management. Configured Email-to-Case as well as Web-to-Case.
• Created workflow actions for related tasks, time-triggered tasks, Email alerts, Field updates to implement business logic for Accounts, leads, opportunities and custom objects. Designed and developed Apex Classes, Controller Classes, Extensions, and Apex Triggers for various functional needs of teh application as and when necessary.
• Integrated using Web sphere Cast Iron and Informatica Cloud for data migration into teh Salesforce. Uploaded data using APEX data loader for Accounts, Contacts, and other custom objects. Extensively performed Unit, Integration, Regression, End-to-End, User Acceptance Testing (UAT), Go-Live and post go-live testing.
• Worked wif Apex Data Loader tool to perform DML operation using CSV files.

Environment: Saleforce.com platform, Apex Classes, Apex triggers, Visual Force (Pages and Components), JQuery, JavaScript, Data Loader, Workflow and Approvals, Reports, Custom Objects, Web Services, Email Services, Security Controls, Eclipse IDE Plug-in

Confidential

Java Developer

Responsibilities:

• Responsibilities included developing and unit testing teh code, in various scenarios, before promotion to higher environments in a short span of time owing to tight deadlines.
• Involved in writing JSP pages for teh Loyalty program application.
• Extensively used JQuery JavaScript library and implemented Ajax calls in teh application.
• Extensively used Struts core library and JSTL Tags.
• Involved in Writing Struts Action Classes and ActionForm.
• Involved in writing validation for teh JSP pages using teh struts validation Framework.
• Responsible for writing unit test cases using JUNIT Framework.
• Proficient working on Java Frameworks like Struts Tile Framework.
• Responsible for making appropriate changes to GUI using JSP, JavaScript, XML and CSS
• Experienced in Databases like Oracle and DB2 and writing SQL Queries.
• Involved in Fixing teh Defects for teh application.
• Involved in calling teh backend stored procedures.
• Designed and developed JAX-WS/JAX-RS Web services.

Environment: Java 1.6, J2EE,HTML,CSS,Javascript,Jquery,Ajax,JSP,Struts 1.0,Struts Tiles, JSP Custom Tags, JavaScript, EJB 3.0DAO,JDBC, XML, Junit, SVN, Eclipse, Maven, Tomcat, Oracle, SQL.