SUMMARY

• Over 7+ Years of experience in all phases of Software Development Life Cycle (SDLC) including requirements analysis, design specification, coding and testing of enterprise applications with Good Experience with Salesforce.com CRM, Force.com Platform as Developer/Administrator.
• Strong implementation and rollout experience with salesforce.com CRM (Sales Cloud, Service Cloud, and Marketing cloud), Collaboration cloud, Communities, Sites and Force.com platform.
• Strong experience in designing and developing salesforce customizations using Apex Classes, Triggers and Visualforce pages with Custom, Extension controllers.
• Highly proficient in designing Apex Classes, Custom Visual Force Pages, Custom Controllers, Triggers, Custom and Visualforce Tabs, Custom Objects, S - controls, Standard and Custom Reports, and Dashboards.
• Proficiency in Administrative tasks like Creating Profiles, Roles, Users, Permission Sets, Email Services, Approvals, and Activities.
• Experience on Salesforce CRM platform and Worked on the different environment of SFDC such as Sales Cloud and Service Cloud.
• Worked on creating relationships, junction objects like master-detail, lookup, roll-up summary fields, validation rules.
• Hands on experience in querying the SFDC database using SOQL and SOSL queries, and governor limits.
• Worked on developing rich user interfaces using Visual force pages with standard components, CSS, JavaScript, jQuery and developed Custom Visualforce Components.
• Proficient in salesforce.com administrative activities: Creating Users, Roles, Profiles, Record Types, Validation rules, Page Layouts, Search layouts, Sharing Rules, Email Services.
• Strong experience in building business logic using a declarative configuration like Workflow Rules, Approval Process and associated actions like Field Update, Email Alert and Creating a Task.
• Well versed in cloud computing and integration by using Salesforce.com API, Batch Apex, Web Services with third-party applications and AppExchange.
• Worked with salesforce Process Builder and consolidated exiting workflow rules with process builder.
• Experience in setting update data visibilities by configuring OWD, Criteria/Owner based Sharing rules and writing Apex managed sharing rules.
• Involved in developing salesforce Lightening Apps, Components, Controllers and Events.
• Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.
• Strong experience in deploying salesforce components across various sandbox and production instance using Change Sets, Force.com Migration tool (Ant-based script) and Eclipse.
• Proficient in Oracle, MS SQL Server, and MySQL databases SQL, PL/SQL Stored procedures, Functions, Triggers, and Packages.
• Ability to meet deadlines and handle pressure in coordinating multiple tasks in a work/project environment.
• Excellent communication and interpersonal skills, accustomed to working in both large and small team environments.

TECHNICAL SKILLS

Salesforce Technologies: Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers, SOQL, SOSL, Visualforce Pages/Components, S Controls, Apex Web Services, AJAX, Workflow & Approvals, Dashboards, Analytic Snapshots, Case Management Automation, Custom Objects, Apex Data Loader

Languages: Apex, Visualforce, HTML, CSS, PL-SQL, C.

Tools: and skills: Apex Data loader, GitHub, Web services APIs like SOAP, Eclipse IDE Plug-in, Force.com Explorer, HP Quality Center, JIRA.

Database: MS SQL Server 2000/2005, PL/SQL, Oracle 8i/9i/10g, MS Access, and DB2.

SDLC: Rational Unified Process (RUP), UML, use cases and Use case diagrams, Class/ State diagrams, Entity Relationship Diagrams, Agile methodology / Scrum, Waterfall methodology, V model

Deployment Tools: Force.com IDE, Force.com Migration Tool (ANT).

Net Technologies: ASP.NET, ADO.NET, AJAX, Web Services, WCF.

PROFESSIONAL EXPERIENCE

Confidential, SACRAMENTO, CA

Sr. Salesforce Developer

Responsibilities:

• Developed Lightning Components and Lightning Apps to provide better and more interactive interfaces, which would help with the enhancement of sales, to end users; involved in analyzing the implementation gap between Salesforce Classic and Salesforce Lightning.
• Designed and developed the Lightning Community website for marketing using Lightning Community Builder, Lightning Components, SLDS, Lightning Events, HTML, CSS, and Lightning Controllers.
• Implemented Salesforce Lightning Components for a small set of users within the organization; worked on customizing Reports and Dashboards for business use using Salesforce Lightning.
• Performed and documented system and regression testing in support of hotfixes, minor enhancements, and defects.
• Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Allowed the business users to create highly complicated and intuitive reports very easily, that refresh in real time.
• Written apex Batch and Schedule classes to perform long-running, bulk operations and send email alerts at scheduled intervals to users by implementing Batch able and Schedulable interfaces.
• Written SOQL, SOSL queries to perform DML operations like insert, update, upset, delete and query data from Salesforce.
• Developed custom Visualforce pages using native components Page Block, Page Block Section, Data Table, Repeat, Action Region and Action Function, Action Support for handling AJAX requests.
• Used JavaScript, jQuery, HTML, and CSS for making visual force pages rich and responsive.
• Written REST apex web services for external consumers to access Salesforce and generated apex class based on the WSDL file for consuming data from the external application.
• Used Cast-iron Studio for writing Orchestrations and integrated salesforce with Teradata.
• Created multiple Lightening Components and added CSS and Design parameters from LDS (Lightening Design System) that makes the Lightning component look and feel better.
• Performed administration tasks like creating/customizing Users, Roles, Profiles & Permission Sets, Sharing rules, Validation rules, Formula fields and Email Templates.
• Set up Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Migrated most of the workflow rules to Process builder instead of having multiple workflow rules per each object and implemented new actions available in Process builder like invoking Approval Process and Updating child records.
• Created and customized Tabular, Matrix and Summary Reports, Dashboards for various business users.
• Performed data jobs using Data Loader to Insert, Update, Delete and bulk Import or Export of data from/into Salesforce Objects using CSV files.
• Used Eclipse, Force.com Migration tool, Changeset to deploy application components from Sandbox to other sandbox and Production organizations.
• Worked in an agile environment and provided updates in daily Scrum calls regarding impediments, blockers, and progress.

Environment: Salesforce.com CRM, Apex Classes, Triggers, Visualforce Pages, Component, Salesforce1, Lightning, Web Services (SOAP, REST), SOAPUI, Batch, Schedule classes, Cast-iron, Force.com Platform, Process Builder, Workflow & Approval process, Email Templates, Reports, Dashboards, Data Loader, Eclipse IDE, Developer Console, HTML, JavaScript, jQuery, CSS, Sandbox, Windows7.

Confidential, OSCEOLA, AR

Salesforce Developer

Responsibilities:

• Involved in functional requirements sessions to implement functional requirements in salesforce and provided solutions to the requirements.
• Worked with Apex Classes, Controllers - Custom, Extension, List Controllers, Apex Triggers, Batch classes to meet business requirements.
• Worked with SOQL relationship queries to give optimal performance in the Apex Classes and Triggers.
• Created rich UI using HTML5, CSS, JavaScript and Ajax AngularJS in the Visualforce pages.
• Integrated with an external system by making Callouts from Salesforce using Apex web services (Http classes) for getting data and updating in salesforce.
• Written apex REST web services for accessing CRM data and showing an external web application for internal users.
• Designed and developed Visualforce Pages and apex classes for recursive labs app implementation and salesforce redesign.
• Implemented Complex apex triggers on standard objects like Task, Opportunity, and contact to meet business requirements.
• Worked on creating Validation Rules, Process Builder, Approval Process, Flows and Workflows for different standard and custom objects to validate business data and logic respectively.
• Worked on the Partner Portal Community implementation from scratch to provide access to Agents who are working for the client.
• Worked on creating Reports and Dashboards to provide required information available to the External and Internal users.
• Created Force.com Sites for external users and configured public access to accommodate data access in Visualforce pages.
• Developed Lightning components and Lightning apps to provide better and more interactive interfaces to end users, which help in sales enhancements
• Created Visualforce pages with custom CSS and used in salesforce communities for customers and partners.
• Developed apex test utility classes, test methods and achieved 90% of code coverage across the organization by reducing test methods.
• Worked on various Salesforce CRM objects Accounts, Contacts, Leads, Opportunities, Quotes, Forecasts, Cases, Solutions, Knowledge, and Articles.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Worked on Service Cloud, Sales Cloud, supported cases, developed workflows and triggers for automated case resolutions.
• Organized Marketing Campaigns, Campaign Hierarchies, Lead Queries, Assignment rules, Web-to-Lead and Auto-Response rules.
• Performed configuration activities like creating/modifying Page Layouts, Record Types, Quick Actions, Rollup summary fields, Tabs and Apps.
• Built custom reports, dashboards for users and scheduled to run at scheduled intervals.
• Used Git as a repository for managing code repositories.
• Worked with force.com migration tool for deploying components across sandbox and production orgs.

Environment: Salesforce CRM, Force.com platform, Apex, Visualforce, Data Loader, objects, Workflows, MySQL.Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs.

Confidential, NASHVILLE, TN

Salesforce Developer

Responsibilities:

• Performed the roles of Salesforce Administrator/Developer and Business Analyst in the organization
• Worked on industry standard messaging and communication protocols
• Worked closely with development teams to design, build and test application and provided direction for system enhancements and defect fixes.
• Implemented Case Management by creating record-types specific to the user groups, assignments rules, escalation rules, case templates, workflow rules, and actions, etc.
• Resolved issues connected to Call Centres, usage of CTI adapters and Mobile applications.
• Designing and enhancing the existing Claims Coding, testing, modifying, debugging, documenting, implementation and deployment of software using the Informatic tool Review
• Developed Visualforce pages to prepopulate certain fields and embedded it in the application.
• Experience in creating visual workflows to automate certain business flows.
• Enabled and configured E-mail Relay feature for the e-mail administration for the entire organization.
• Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel, and interaction log.
• Performed application configuration, testing, and evaluation to ensure quality and consistency.
• Worked with various salesforce.com standard objects like Cases, Accounts, Contacts
• Designed and developed workflow rules, validation rules, approval processes and customizations within Salesforce.
• Experience in Apex Classes, Controllers & Triggers considering governor limits and various other components as per the client and application requirements. Wrote triggers to route the escalations to different queues and levels, assigned it to different users according to the business logic.
• Created several Unit Tests for code coverage.
• Created templates, page layouts, and record types according to the business process requirements.
• Created custom reports to track the cases, asset to be available to different levels in the organization based on their profiles.
• Used the sandbox for testing and deployed the code to the different instances after testing.
• Created Change Sets and deployed it in Production organizations.
• Experience with Agile software development methodologies.

Environment: Saleforce.com platform, Apex, Visualforce, Eclipse IDE, Workflow & Approvals, Reports, Dashboards, Custom Objects, Data Loader, S-Controls, AppExchange, Custom Tabs, Windows XP.

Confidential, WEBSTER, NY

Salesforce Admin

Responsibilities:

• Performed the role of Salesforce.com Developer in the organization.
• Interacted with various business user groups to increase the user adoption for helping them use the software.
• Added users, roles, public groups and implemented additional role hierarchies, sharing rules and record level permissions to manage sharing access among different users.
• Implemented minor enhancements on standard objects like Campaigns, Leads, Accounts, Contacts, Opportunities, Quotes, Activities, Dashboards, and Reports.
• Added new custom objects, assigned fields, designed page layouts, custom tabs, components, custom reports.
• Developed various reports and report folders for different user profiles based on the need for the organization.
• Involved in querying salesforce tables using SOQL and SOSL using Force.com Explorer.
• Customized page layouts for the opportunity, Contacts, and Accounts depending upon user roles and groups.
• Salesforce automation for Sales Leads Management, Opportunity Management, Account and Contact management, Data Quality management, Approvals, and Workflows.
• Created and deployed several reports for different user profiles based on the need in the organization.
• Customized the Dashboards to the track usage for productivity and performance of business centers and their sales teams.
• Experience in Agile methodology in software development.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master-detail relationships.

Environment: Saleforce.com platform, Quotes, Role Hierarchies, Sharing Rules, Email Templates, Reports, Dashboards, Custom Objects, Custom Tabs, Email Service, Security Controls.

Confidential

Salesforce Admin

Responsibilities:

• Involved in assisting the Project Manager in planning, scheduling, and controlling projects based on schedules and requirements outlined by the business.
• Gathered requirement for the application of the Salesforce CRM with the Customer Portal
• Strongly involved in preparing Business Requirement Document and Functional Requirement Document.
• Expanded deployment for customer service reps, partner portal users, and customer portal users
• Plan and conduct meetings and facilitate collaborative discussions with the business to collect functional and non-functional requirements relating to the Salesforce technology enhancement and initiatives.
• Perform in-depth analysis of business practices and provided recommendations on ways to improve the processes.
• Created core master data attributes of Salesforce.org to the MDM (Master Data Management) legacy system.
• Designed and implemented Custom Objects, Page layouts, Custom tabs and Components to suit the needs of the application. Created and deployed several reports for different user profiles based on the need in the organization.
• Created Workflow rules and defined related tasks, email alerts, and field updates to automate various manual processes.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
• Experienced in Sandbox Management (Like Refreshing Sandbox, Creating New Sandbox and Migrating code from one sandbox to the other).
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Involved in writing down the Functional requirement document, High level design as well as low level design.
• Implemented Web services API using REST architecture.
• Responsible for troubleshooting technical and non-technical issues, business analysis, User Acceptance Testing, end user system documentation and end user training.
• Good exposure to AppExchange applications. Able to find appropriate applications, install and customize.

Environment: Salesforce.com CRM, Sales, Service cloud, Sites, Forec.com, Workflows, Sandbox Data Loader, Eclipse plug-in for Force.com IDE, Web services, REST, SOAP, WSDL, Windows XP.