SUMMARY

• Overall 7+ years of experience as Salesforce CRM Developer, Administrator on Salesforce.com platform.
• Good understanding ofSoftware Development Life Cycle (SDLC)andAgilewith skill in Requirement gathering, Analysis, Designing, Development and Testing.
• Proficient in dealing with the functionalities related to the Service cloud and Sales Cloud, Marketing Cloud, and Community Cloud.
• Experience customizing standard objects - Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports and Dashboards.
• Profound knowledge in using Lightning components and Lightning Builder for Salesforce.
• Experience in establishing relationships based on business use cases using Salesforce relationships Master - Detail, Lookup and Many-to-Many (Junction Object) between objects.
• Experience in SFDC development using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL.
• Hands on experience implementing Security/Sharing rules, configured Permission Sets, Field level Security, Record level Security, Profiles, Rolesandresource monitoringat different hierarchical level of Organization.
• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components andlightningconnect.
• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Great exposure toApex, Visualforce, Force.com Sites, Data-Loader (Apex as well as Command line), Web services API (SOAP API and REST API), Force.com IDE for Eclipse, Apex deployment Tools such asANT migration tool.
• Good experience in developingSalesforceLightningApps, Components, Controllers and Events.
• Experience on Salesforce Lightning UI using Aura Components and LWC (Lightning Web Components).
• Experience in modifyingVisualforcepages to be supported inLightningExperience and good understanding of lightning mode and its features.
• Experience in creating theValidation Rules, Approval Process, workflows for automated lead routing, lead escalationandEmail Alerts.
• Hands on experience implementing Security/Sharing rules, configured permission sets, Field level Security, Record level Security, Profiles, Roles and resource monitoring at different level of Organization.
• Adequate experience on Debug Apex scripts using System Log Console and debugs Logs to catch Exceptions and execute Governor Limits.
• Proficient in BulkData Migrationfrom Traditional Applications to Salesforce usingApex Data Loader Utility, Workbench, and Dataloder.io,Import Wizard.
• Closely worked with Salesforce.com consultants for implementing the business solutions for their client requirements, usingCPQwithin the exclusively developed framework.
• Proficient with source control toolsGit and SVN to manage, built Salesforce code from the repository.
• Expertise in facilitating Defect calls with Dev, QA, UAT users and Project stakeholders.
• Excellent Communication skills, good team player with ability to work as a part of both large and small teams.

TECHNICAL SKILLS

CRM: Salesforce.com

SFDC Technologies: Lightning Application, Apex Custom Controllers, Apex Data Loader, Apex Language, Apex Classes, Apex Triggers, Batch Class, S-Control, Visualforce (Pages, Components & Controllers) Workflows, Approvals, Email Templates, Formulas, Validation Rules, Roles & profiles, Dashboards, Custom Objects

SFDC Tools: Force.com Eclipse IDE, Plug-in, Force.com Explorer, Force.com Excel Connector, Force.com Platform (Sandbox and Production) Exact target, Sales cloud, Service Cloud, Marketing Cloud.

Integrating Tools: Apex Data Loader, Import Wizard, Data Export

Programming Languages: Apex, Java, SQL, SOQL, SOSL, CSS

Web development: XML, HTML, Visualforce, Web services, jQuery, Ajax, Java Script

Operating Systems: Windows, Linux

PROFESSIONAL EXPERIENCE

Confidential, Sheboygan, WI

SFDC Developer

Responsibilities:

• Gathering the business requirements from business team and users. Writing the functional specification document based on the business requirement document.
• Following Agile Methodology, Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects ofSalesforce.com (SFDC)and other Platform based technologies likeLightning, Force.com API,andWeb Services.
• Created multipleLightning Components, addedCSS and DesignParameters that make theLightning componentlook and feel better.
• Worked on Salesforce Lightning (Lightning Design Systems, App Design and Lightning Components).
• Worked on Aura to Lightning Web components migration project.
• Involved on creating Lightning Pages inside Lightning community Builder.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• UsedSOQL & SOSLwith consideration toGovernor Limitsfor data manipulation needs of the application using platform database objects.
• MigratedS-ControlstoVisualforce Pagesand deleted someS-Controlswhich are not required for the businessas part of Technical Debt cleanup and migrating toSalesforce Lightning.
• Triggered interface events by user interactions, which includesLightning Component frameworkand also involved inbuilding Lightning Componentsusing theaura framework.
• Used Salesforce Lightning framework presents app developers with the opportunity to build dynamic web applications.
• Developed Web ServiceCallouts from Salesforce to ExternalApplications using SOAPandREST API.
• CreatedWorkflow Rulesto automateTasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.
• Built reusable UI components and pages with Lightning component framework.
• Refined sales and service process, pipeline, and revenue growth through effective implementation of Salesforce.com Sales Cloud, Service Cloud and industry leading CPQ tools.
• Created several Work flows andApproval Processesneeded in different stages of Application.
• Implemented Change Sets Deployment. Developed Test classes and increased the code coverage
• Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Integrated theWeb Servicesby generating the necessary stubs from theWSDL filesfor extracting the data.
• Effectively handled Meta Data Migrations in Salesforce usingSandboxesWorked withRestful web servicesalong withSOAPandWSDLfor third party Integrations
• Developed custom SOAP and REST Web Services in Salesforce and published for External applications
• Designed various Web Pages in Visualforce for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.
• Used thesandboxforTestingand Migrated the code to the Deployment instance after theTesting.

Environment: Salesforce.com platform, Lightning Web Components, Apex Language, Pages, Service Cloud, Sales Cloud, Data Loader, HTML, Java Script, Workflow & Approvals, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox data loading, Eclipse IDE Plug-in, Agile.

Confidential, Salem, MO

SFDC Developer

Responsibilities:

• Worked on variousSalesforce.comstandard objects like Accounts, Opportunities, Leads, Campaign, Events, Tasks, Contacts, Cases, Reports and Dashboards.
• Implemented CPQ solution using Apttus CPQ & Contract Management (CLM) for various customers in industries.
• Developed Lightning apps using lightning Components and made them compatible with Salesforce1 mobile app.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Worked with External objects in Salesforce which is another feature introduced with Lightning components.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Involved in developing Salesforce Lightning applications using Lightning Components, Controllers and Events and used custom CSS in the components.
• Created email templates and inbound emails using Visualforce for clients and customers.
• ImplementedCase ManagementAutomation to track and solve Customer’s Issues. ImplementedEmail-to-Case, Web-to-Caseto enter generated cases to Case Object.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Extensively usedSalesforce Lightning Design Systems (SLDS) componentsin the Lightning Application.
• Created and managedLive Agent, Omni-channels, and Routing configurationsfor routing queued service requests to the agents.
• Created new Apex Triggers, Apex Classes,Batch ClassesandSchedule Classes, Email Services According to the Project Requirement.
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder and Lightning Components to enable anyone to quickly and easily create modern enterprise apps build on Salesforce1 Platform.
• Wrote SOQL and SOSL statements within custom controllers, extensions and triggers by following the Governor limits in Salesforce.com.
• UsedData loaderto load the records on to the force.com platform.
• Involved inData Migrationfrom Traditional Apps to Salesforce Using Data Loader Utility.
• Created alookuputility usingLightning, Apex classesandSOSL to lookup Usersand add them as aCase Teamto the case record.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning and marketing teams.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader
• Deployed the code developed in the Developer Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Daily Stand-up meetings, Scrum. This resulted to bring good solution to the business requirement.

Environment: Salesforce.com, Lightning Web Components, Lightning App Builder Apptus CPQ, Apex Classes, Triggers, Data Loader, SOSL, Visualforce (Pages, Components, Controllers & Extensions), Agile, Email Services, Sandbox, Windows.

Confidential, Chicago, IL

Salesforce Developer

Responsibilities:

• Written client-side scripting inaura controllersand controller helpers forhandling eventsandtriggering actions.
• Implemented the requirements onSalesforce.complatform andForce.com IDEPlug-in using Eclipse.
• Created workflow & approval processes, validation rules, Auto-Response Rules, Approval process, email alerts and templates, and field updates.
• Created variousReports(summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles based on the need in the organization.
• Worked on configuringWeb-to-Lead, Web-to-Case, Assignment rules, Escalation rules and Email-to-case on Lead and Case objects.
• Developed rich UI using HTML5 and CSS3 in Visualforce pages and used JavaScript and JQuery to utilize the plug-ins.
• Created profiles and implementedObject level, field-level and record-level security.
• Customized Salesforce.com User Profiles by setting Standard and Custom objects layouts, Custom App, Field-level Security, Permission Sets for client services and marketing.
• CreatedSummary reports,Matrix reports,ChartsandDashboardsto assist the business team.
• Development ofSOAPandRESTbased web services used for custom development.
• Worked on various SFDC standard objects like Accounts, Contacts, Leads, Reports and Dashboards.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.

Environment: Salesforce.com platform, Database.com, Apex Script, Visualforce Pages, Controllers, CSS, Workflow & Approvals, List Views, Email Templates, Custom Objects, Custom Tabs, Page Layouts, Email Services, HTML, Reports, Dashboards.

Confidential, Oak Ridge, NJ

SFDC Admin

Responsibilities:

• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based technologies like Visualforce, Force.com, and Web Services.
• Developed Apex Classes, Controller Classes, Apex Triggers and Visualforce Pages for various functional needs in the application.
• Createdpage layouts,search layouts to organizefields, custom links, related lists,and other components on a record detail and edit pages.
• Written SOQL, SOSL, Aggregate, Relationship queries in apex classes, triggers to retrieve optimized data from Objects.
• Shaped Public groups, Roles, Users and executed Sharing Rules, Role hierarchies and Record Level Permissions to deliver shared access among distinctive users.
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com objects.
• UsedSalesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Createdoutbound messagesandgenerated WSDL filesfor multiple end points. ConsumedWSDL files into java platform by generating java API using axis tool.
• Created various Reports (summary reports, matrix reports, pie charts, dashboardsandgraphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the need in the organization.
• Involved in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Developed Cascading Style Sheets (CSS) for creating effects in Visualforce pages.
• Generated Customized Dashboards for Case team member and service representatives and to keep track of the cases assigned and to share insight through the company.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.

Environment: Salesforce.com, Force.com platform, Apex Classes, Chatter, Visualforce Pages, Controllers, Custom Objects, Custom Tabs, Email Services, cast iron Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL, Windows.