SUMMARY

• Around 9 years of IT experience in Salesforce, testing a variety platforms including cloud, Web - based Java applications e-commerce and client-server applications.
• Over 5 years of experience in the Administration, Configuration, Development, Implementation, Lightning, and support experience in Salesforce platform.
• Involved in requirement gathering from the client location, knowledge transfer and setting expectations on project progress at the client end.
• Experienced in Discovery Phase, Scoping Phase, Analysis and Implementation Phase.
• Worked on various salesforce.com standard objects like Accounts, Contacts, opportunities, Products, Price Books, cases, Leads, Campaigns, Reports and Dashboards.
• Have in depth Knowledge and understanding of Salesforce CRM business processes like Forecasting, Campaign Management, Lead Management, Order Management, Account Management, and Case Management.
• Designed Custom Formula Fields, Field Dependencies, Validation Rules, Work Flows, and Approval Processes for automated alerts, field updates and Email generation according to application requirement.
• Dynamic approval process, sharing rules automation for satisfying complex business process automations.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization, also created various profiles and configured the permissions based on the organizational hierarchy.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail and edit pages.
• Experience integrating SFDC with applications like Microsoft Outlook, ACT, etc.
• Installed Sales Force Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Good working knowledge on Apex development in creating Triggers, Apex Classes.
• Good work experience in defining and managing custom Objects, creating page layouts, designing of custom fields, role-based page layouts, custom Tabs, custom reports, report extractions to various formats and various other components as per the client and application requirements.
• Experience in the Product data management for controlling and tracking the records
• Proficient in Data Migration from Traditional Apps to Salesforce Using Data Loader Utility.
• Experienced in web technologies like HTML, XML, CSS, JavaScript, jQuery and SOAP.
• Expertise in implementing field level security and page level security based on the profiles.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Working experience in Agile, Waterfall SFDC methodologies.
• Experience in different work environments that included Development, Test, UAT, Production and Support.
• Self-motivated, self-directed, ability to work independently and on a team and a good team player.

TECHNICAL SKILLS

Salesforce Technologies: Apex Language, Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visualforce (Page, Controllers)

Custom Integration: Outbound Messages, Workflow & Approvals, Field updates, Reports, Custom Objects, Custom settings, Custom labels and Tabs, Email Services, Role Hierarchy, Dashboards, Security Controls, AppExchange Package & Custom Application and Sandbox data loading

Web Technologies: HTML 5, CSS & Java Script, XML, DHTML, Microsoft Office 365 Suite

IDE: Eclipse IDE plug-in, Mavens Mate with Sublime Text

Databases: MS SQL Server, RDBMS, MySQL, MS Access

Platforms: Windows (NT/2000/XP/Vista/7)

Additional Skills: Selenium, Java

Testing Tools: Selenium Web driver, Cucumber,Maven,Jenkins,Github,Soap UI,Postman

PROFESSIONAL EXPERIENCE

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Participated in requirements Gathering and Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects, Web to case, Email to case.
• Created Custom Profiles and Permission Sets to manage security and data access.
• Integrated SFDC system with Microsoft Outlook.
• Designed, and developed the Custom objects, Validation rules, Page layouts, Custom tabs, Components, Visualforce Pages that suit the needs of the application
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Worked with various salesforce.com StandardobjectslikeAccounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.
• Developed Custom Reports and Dashboards as per given requirements.
• Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations
• Apex development in Creating Objects, Lightning Application, Triggers, Apex Classes.
• Organized Profiles, Role hierarchy, Permission sets, Organization-wide-defaults, and sharing rules to apply appropriate security controls.
• Worked with SOQL, SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database
• Used agile methodology of development for all the project requirements given by the BA Team. Also have regular scrum meetings between BA and the Developer team to discuss issues and goals fulfilled.
• Worked with several record types and page layouts.
• Used Data loader and data import wizard to import the data.
• Created relationships among objects using Lookup and Master-detail relationships.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Visualforce Pages.
• CustomizedPage layoutsfor Standard/Custom objects and assigned Record Types.
• Deploying applications from Sandbox to Production
• Created many app pages, home pages integrating the custom components for salesforce lightning and salesforce1 mobile app. Developed Salesforce.com custom application using Apex, Visual force and AppExchange.
• Configured Single Sign-on using SAML and Worked on Mass imports and exports of data.
• Worked extensively with Sales cloud sharing model, user management, workflows, assignment rules, validation rules, records, dashboards and Reports.
• Customized several Workflows, validation rules, Triggers, Apex class.
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Assist with project implementation and control monitoring process related to quality assurance (QA) and user assisted testing (UAT).
• Worked in Agile project model and involved in documenting IT Stories and scoping sprints and was also Involved in production deployment for the sprint stories that our team owned.

Environment: Salesforce.com, Apex Classes, Controllers, Triggers, Visual force, Force.com, Dashboards, Sales Cloud, Service Cloud, Data Migration, Informatica, SOQL, SOSL, Workflow & Approvals, Data Loader, Java Ant, Custom Reports, Oracle, Windows.

Confidential

Software Test Engineer

Responsibilities:

• Analyzing user requirements, developing Test Cases and Test Scenarios.
• Participated in meetings, Reviews, walkthrough’s and test design reviews.
• Executed Test Cases and verified actual results against expected results.
• Involved in Sanity Testing, Smoke Testing, System Testing, Re Testing and Regression testing
• Using Selenium written the scripts on Pop up handlings, Drag and drop actions
• Using Selenium Web driver File handling of the properties are identified
• Using Selenium written the scripts to identify Frames and Web tables
• Preparing the test cases and take part in peer review of the test cases.
• Preparing Traceability Matrix.
• Executing test scripts and result verification.
• Interacting with developers and business analysts to resolve all testing related issues.
• Interaction with the Client and updating the status to the client.

Environment: Selenium Web Driver/Grid, Maven, Jenkins, JAVA, SQL, TestNG, HTML, ALM, Windows 8, Eclipse IDE, HPALM

Confidential

Quality Analyst

Responsibilities:

• Identified E2E scenarios, Written Test Cases for different Methodologies.
• Participated in reviewing test cases.
• Executed test cases for Functional, Integration and System Testing.
• Involved in logging defects using Defect tracking tools.
• Studying and understanding of User requirements.
• Involved in Writing, Reviewing, Executing the Test cases for manual testing and automation testing
• Participated in several meetings related to improvements / enhancement

Environment: TSRM, SQL, Windows 7, SAP, RTC, RQM

Confidential

Quality Analyst

Responsibilities:

• Understanding and performing a gap analysis on the business requirements for the Project.
• Scenario based testing.
• Performed testing life cycles for End to End business scenarios from SAP Portal (Web) to SAP ECC, BW/BI do load testing
• Involved in peer review of tasks before deployment.
• Uploading and executing the scripts and analyzing the test results.
• Review, prepare and send the comprehensive Daily Status Report to the respective stakeholders.
• Active involvement in discussions with team members in daily Scrum stand-up, Scrum Planning, Retrospective, Bug Review Meetings.

Environment: TSRM, My SQL, Windows 7, SAP, RTC, RQM