SUMMARY:

I am a senior Siebel consultant with over twelve years of hands - on Siebel experience. Most of this time has been in a hi-tech capacity functioning as either a technical lead or working on the more challenging issues encountered with Siebel. As a leader of numerous Siebel upgrades and my work on several implementations, I have enhanced my ability to both conceptualize and develop Siebel solutions in an efficient manner. I have excellent communication skills as well as interface appropriately with both technical and non-technical resources. I have worked on many projects simultaneously spanning across diverse clients and excel at multi-tasking. I have extensive experience in Siebel and would be a great asset to your team.

TECHNICAL OVERVIEW:

Siebel Applications: Siebel Open UI, Siebel Financial Services, Siebel Automotive, Siebel Call Center, Siebel Consumer Goods, Siebel Pharma, Siebel Sales, Siebel Utility, Siebel Service, Siebel eService, Siebel eTraining, Siebel Barcode, Pyxis Mobile, Mercury Quality Center

Siebel Modules: Contacts, Asset Management, Campaigns, Opportunities, Order Management, Service Requests, Activities, Products, Accounts, Audit Trail, Communications, Events, Training, Application Administration, Deductions, Sales Volume Planning

Development Tools: Siebel Tools, Siebel eScript, Open UI PM/PR, Siebel Browser Script, Siebel VB, Siebel Workflow, Workflow Policy, Workflow Policy Program, Business Services, Runtime Events, Web Services, Integration Objects, CTI, External Business Components, Virtual Business Components, Siebel EAI, Siebel EIM, Smart Scripts, Assignment Manager, Siebel Server Administration & Configuration, Personalization, State Model, Siebel Email Manager, Data Cleansing, Siebel Barcode, Siebel Installation, Siebel Upgrades, XML Spy, Soap UI

Programming: eScript, Visual Basic, .css, JQuery, Javascript, SQL, Visual Studio 2008, Visual Studio 2013, C#, Stored Procedures, XML, XSLT, XSD, C++, Java, Pascal, HTML, CSS, Regular Expressions

Database: Oracle 10g, Oracle 9i, Oracle 8i, MS SQL Server 2012, MS SQL Server 2008, MS SQL Server 2003, Toad, SQL Navigator

Operating Systems: Windows 7, Server 2012, Server 2008, Vista, XP, 2000, NT 4.0 / Windows 95, UNIX

Various MS Office applications: Word, Excel, PowerPoint, Project, Visio, Outlook, and Microsoft Access. Lotus Notes, AGILE

PROJECT EXPERIENCE:

Confidential

Technical Consultant and Developer

Responsibilities:

• Siebel and C# developer
• Worked with many integrated systems across the enterprise
• Design and thought leader
• Go-to person for Siebel technical issues
• Functional and Technical Lead on upgrades from Siebel 8.0 to 8.1.1.11 and 8.1.1.11 to Siebel 15 using Open UI
• Designed and implemented custom look and feel for Open UI application

Confidential

Technical consultant and developer

Responsibilities:

• Corrected upgrade related defects

Confidential

Technical consultant and developer

Responsibilities:

• Corrected upgrade related defects

Confidential

Technical consultant and developer

Responsibilities:

• Led effort to convert existing Active X desktop solution to desktop solution for Open UI
• Corrected upgrade related defects
• Corrected post upgrade performance issues
• Post go-live production support and bug fixes
• Created custom eService Open UI Application as a replacement to the Standard Interactivity eService
• Implemented custom look and feel for Open UI employee application
• Corrected upgrade related defects
• Created custom eService Open UI Application as a replacement to the Standard Interactivity eService
• Corrected upgrade related defects
• Configuration and Code Review
• Worked on Siebel upgrade to IP2014
• Resolved technical challenges after upgrading to Open UI
• Replaced depreciated Active X functionality
• Assisted with technical issues encountered during proof of concept upgrade to IP2014 for Affordable Healthcare Act application
• Assisted current siebel team with roadblocks during proof of concept. Researched issues and provided solutions to move project to next phase
• Technical consultant and developer for upgrade of Siebel from 8.0 to 8.1.1.11
• Built custom Open UI eService application
• Unit tested upgraded application and resolved any defects
• Open UI Active X proof of concept

Confidential

Technical consultant and developer

Responsibilities:

• Unit tested upgraded application and resolved any defects
• Developed and tested Siebel audit trail decoding algorithm for SQL Server
• Technical consultant and developer for upgrade of Siebel from 7.8 to 8.1.1.7
• Unit tested upgraded application and resolved any defects
• Technical consultant and developer for upgrade of Siebel from 7.5 to 8.1.1.7
• Unit tested upgraded application and resolved any defects
• Technical consultant and developer for upgrade of Siebel from 6.0 to 8.1.1.7
• Unit tested upgraded application and resolved any defects

Confidential

Technical consultant and developer

Responsibilities:

• Unit tested upgraded application and resolved any defects
• Technical consultant and developer for upgrade of Siebel from 7.7 to 8.1.1.7
• Unit tested upgraded application and resolved any defects

Confidential

Technical consultant and developer

Responsibilities:

• Unit tested upgraded application and resolved any defects

Confidential

Technical Lead

Responsibilities:

• Designed and developed MQ Series integration to receive customer updates from MDM via published events in Siebel
• Designed and developed web services and workflows to automate business processes
• Designed and developed a solution to change the current mobile solution from a batch process where data synchronization took an hour to update real-time using web services
• Used External Business Components to share data between two Siebel platforms
• Performance tuning of the Siebel application and mass data loads
• Analyzed explain plans, AWR results, indexes, and database parameters to maximize performance
• Analyzed and corrected over 100 defects in existing functionality
• Re-engineered many poorly written pieces of functionality to be more streamlined and execute efficiently
• Go-to solution resource for complex functionality and troubleshooting of both systems and process
• Design and code review developer code to ensure quality and best practices
• Worked closely with system architects to formulate initial designs and estimates for new functionality
• Gate keeper for Siebel repository ensuring quality releases
• Analyzed resumes, set up interviews, and conducted technical interviews for contractors and full time candidates
• Responsible for maintaining high performing technical team by periodically evaluating contracting resources for efficiency
• Provided mentoring and knowledge sharing for technical leads, Siebel developers and entry level resources
• Main developer in upgrade from 7.5 to 8.0
• Provided documentation and upgrade experience to make the upgrade more efficient
• Received numerous rewards and recognition from upper management and business partners

Confidential

Technical consultant and developer

Responsibilities:

• Analyzed and corrected many post upgrade and post go-live issues
• Modified web templates and cascade style sheets to make application Section 508 compliant
• Contacted when a critical issue threatened the implementation of a major upgrade with a strict deadline was uncovered
• Analyzed and identified issue to be a Siebel Product defect. Designed, implemented, and tested an Oracle approved workaround that allowed the project to be implemented on time
• Performed scripting and code review
• Successfully identified over 200 instances of issues in 30 problem areas.
• Gave recommendations on best practices to correct issues ranging from performance problems to logical errors in scripting.
• Researched and co-developed work around for Siebel application find issue that threatened implementation of an upgrade
• Implemented and tested workaround for critical issue with Siebel and Microsoft Outlook

Confidential

Technical Team Lead

Responsibilities:

• Analyzed business requirements.
• Designed, developed, and tested functionality to fulfill business needs.
• Customized the Deductions, Sales Volume Planning, Funds, Accounts, and Promotions utilizing Configuration, Scripting, Workflow, Virtual Business Components, and Business Services.
• Implemented nightly jobs to perform automated processes for Accounts and Sales Volume Planning
• Worked closely with the interface team to ensure Siebel interfaced correctly with back office systems via the Oracle BUS.
• Work with Oracle resources and implemented functionality that will ultimately become part of the core Siebel functionality for Consumer Goods.
• Managed work load of 6 Siebel resources by priority while managing my own work load.
• Worked closely with team members that were new to Siebel as a mentor and teacher.
• Held team status and client briefing meetings

Confidential

Lead developer

Responsibilities:

• Gathered and analyzed business requirements. Designed, developed, and tested functionality to fulfill business needs.
• Customized the Order Management, eEvents, Barcode, Product, Price List and Training modules utilizing Configuration, Scripting, Workflow, Virtual Business Components, Business Services, Smart Scripts, and notification emails.
• Designed and configured an integrated system with credit card, bar code, and receipt printing hardware to make Siebel a point-of-sale system.
• Designed and configured an accounting module in Siebel for revenue recognition.
• Designed and configured a sales leads module in Siebel for identifying and distributing sales leads to marketers
• Provided post go-live application support and user training
• Implemented nightly jobs to perform automated processes for events and orders
• Provided performance tuning and query analyzing
• Lead Technical Resource fulfilling Siebel Call Center configuration needs, post 7.7.x Upgrade
• Tested 7.7.2 upgrade from 7.0.5 for variances in function and process and made configuration\scripting changes to bring application to customer standards.
• Workflow and Assignment Manager Specialist
• Server Administration support for the Siebel Development and Test environments
• Performance Tuning of Upgraded Siebel Environment
• Successful debugging of Group 1 and Genesys/CTI software
• Functional and Technical resource assisting with design and configurations surrounding the Service and eService Modules (7.7)
• Performed application enhancements using Siebel Tools configuration and Siebel eScript
• Developed multiple Siebel workflow policies and workflow policy programs that were used to automate the generation of emails based on certain conditions
• Developed a public/private Service Request system based on user’s preference.
• Created Test scripts and assisted with user knowledge transfer