SUMMARY:

• Around 8 years of experience in SFDC Salesforce.com CRM platform as an Administrator.
• Experienced in all phases of Software development life cycle (SDLC), quality management systems, and project life cycle processes.
• Strong Knowledge in SalesforceCustomization, WorkflowApprovals, DataValidation, Sales, Marketing, Customer Service and Support Administration.
• Extensive experience using SFDC Administration, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Email Services, Approval Workflow, Report generation,Validation rules, Dashboards, and Tasks.
• Experience in realizing the business requirements to design on Salesforce.com platform, by designing the required entities like custom objects, creating the relationships/ junction objects like Master - Child, lookups, Entity-Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts, and business logic.
• Experienced in Service Cloud, Sales Cloud, Collaboration Cloud for All partner portal, customer portal.
• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports, and Dashboards.
• Proficient in Data Migration from Traditional Applications to Salesforce Using Data Loader Utility.
• Experience in writing SOQL and SOSL queries in Force.com technology.
• Experience in bulk Data mitigation from Excel, MS Outlook, and Legacy systems to Salesforce.com usingApex Data Loader, Import Wizard.
• Technical Knowledge aboutSalesforceLightningschema builder, process builder, app builder, components, andlightningconnect.
• Experience inSalesforceLightningfeatures like activities, contextual Hovers, Opportunity board, Customizable dashboard.
• Customized existing Visual force to align withSalesforcenewLightningUI experience.
• Having good knowledge of all phases of SDLC with expertise in Requirement Gathering, Analysis, Designing, Development, and Testing.
• Team player with good interpersonal skills, a strong understanding of fundamental business processes, excellent Communication and Problem-solving skills.

TECHNICAL SKILLS:

Salesforce Technologies: Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, and Reports

Salesforce Tools: Force.com API tools (Data Loader), Force.com Excel Connector, Data loader, Developer Console

Languages: PL/SQL

Operating Systems: Windows Variants

Office Tools: MS Excel, MS Word, Outlook

PROFESSIONAL EXPERIENCE:

Confidential, Baltimore, MD

Salesforce Administrator

Responsibilities:

• Developed Lightning apps using lightning Components and made them compatible with the Salesforce1 mobile app.
• Implemented Salesforce Lightning Components for a small set of users for customizing reports and dashboards.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in the lightning experience.
• Worked with External objects in Salesforce, which is another feature introduced with Lightning components.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security and page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports, and Dashboards.
• Involved in deploying the AppExchange applications and integrating with third-party applications.
• Integrated the Web Servicesfor extracting the data from external systems to display in the pages of Salesforce.com.
• Imported data from excel sheets into Leads, Accounts, Contacts, and Opportunities using Data Loader and Import Wizard.
• Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Worked on Reports and Dashboards in Salesforce Classic and Salesforce Lightning.
• Involved in creating Lightning Pages inside Lightning Community Builder.
• Developed Workflow rules, tasks, emails, and alerts to track customer-related tasks and activities.
• Implemented and Consumed Knowledge Base Dashboards& ReportsAppExchange for providing Reports and Dashboards that monitors the Knowledge Base.
• Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader
• Used Salesforce Lightning combines the new Lightning Design System, Lightning App Builder, and Lightning Components to enable anyone to create modern enterprise apps build quickly and easily on Salesforce1 Platform.
• Implemented SFDC Sales Cloud, Service Cloud, Web Services, Created Group, Deal Rooms provisioning, and marketing teams.
• Designed various types of Email templates for an auto-response to customers.
• Developed several custom reports to assist managers better and also report folders to provide report accessibility to appropriate personnel.
• Conducted training sessions for the UAT users to use the Salesforce Knowledge application and developed a feedback custom report.

Environment: Salesforce.com, Force.com, Lightning, Triggers, Controllers, Visualforce pages, Custom Objects, Records, Page Layouts, Roles, Workflows, SOSL, SOQL, Sales Cloud, Service Cloud, Dash Boards, Data Loader, Data Migration and Windows.

Confidential, Baltimore, MD

Salesforce Administrator

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Developed Lightning apps using lightning Components and made them compatible with Salesforce1 mobile app.
• Implemented Salesforce Lightning Components for small set of users for customizing reports and dashboards.
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects in lightning experience.
• Worked with External objects in Salesforce which is another feature introduced with Lightning components.
• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Used field level security along with page layout to manage the visibility and accessibility of fields for different profiles.
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Leads, Opportunities, Reports and Dashboards.
• Upgraded some Apps from Salesforce Classic to Lightning Experience to develop a rich user interface and better interaction of pages.
• Worked on Salesforce1 Platform to build Mobile App by enabling Lightning Components for use in Salesforce1 mobile platform to make Lightning Application mobile.
• Implemented Web to Case, Email to Case functionalities to provide better customer support to the customers.
• Developed Assignment rules, Escalation rules to enable proper routing of cases to the case team members.
• Developed workflow rules, tasks, emails, and alerts to track customer-related tasks and activities.
• Used Salesforce Lightning to deliver a modern, smart experience across every device.

Environment: Salesforce.com platform, Data Loader, Sales Cloud, Sales Cloud, Data Migration, Workflow & Approvals, Custom Reports, Dashboards.

Confidential, Wilkes-Barre, PA

Salesforce Administrator

Responsibilities:

• Created users, roles, public groups, sharing rules and record level permissions to manage sharing access among different users.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Developed Custom Objects, Custom Reports and configured analytical snapshots to dump the data on a regular basis for sales performance and lead generation statics.
• Customized Dashboards to track usage for productivity and performance of business centers and their sales teams.
• Worked on setting up customer and partnerCommunitiesfor establishing secure and maintaining good communication Between Customers, Partners and Company.
• Worked on various AppExchange products according to the needs of the organization.
• Performed Data Migration from home grown legacy system to Salesforce CRM.
• Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.
• Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
• Created Profiles and Implemented Object level, field-level and record-level security.
• Worked on Salesforce communities for creating Customer portal with the help of VF pages and worked on lighting components also.
• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesfoce.com, checking for correctness of the data.
• Supported end-users and helped them get used to the application, generated reports, and saved them for further access to the users.

Confidential

Salesforce Administrator

Responsibilities:

• Worked with salesforce system administrators and support teams for critical application production issues and troubleshooting.
• Performed SOQL and SOSL queries on data set to gather critical information.
• Designed, Implemented, and deployed the Custom objects, Page layouts, Custom tabs, Components.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Created Case Escalation rules, Assignment rules, and auto case generation using Email-to-case.
• Designing Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, and Approval
• Processes for automated alerts, field updates, and Email generation per application requirements.
• Created various Reports (summary reports, matrix reportsand dashboards) and Report types to assist managers to better utilize Salesforce.
• Able to configure and maintain user security permissions in compliance with organizational needs.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Designed Dynamic approval process with records to be routed based on lookup fields on the record and in accordance with the approval matrix.