SUMMARY:

• Around 11+ years of experience in IT and around 8+ years of experience in Pega PRPC BPM tool in commerce, banking, pharmacy and healthcare domains and 3 year of Testing experience in Finance domain. CSA, CSSA certified. Extensive noledge in Development & maintenance of PRPC (PegaRULES Process Commander) applications.
• Good expertise in PRPC implementation and debugging tools. Involved in complete Software Development Life Cycle (SDLC) starting from requirements gathering. Knowledge of Waterfall Model and Agile development and delivery models. Strong Analytical, Problem Solving, Debugging and Interpersonal skills with excellent understanding of system development metrics, techniques and tools.
• Excellent Communication and presentation skills along with ability to quickly adapt to new environments and learn new technologies. Highly organized with ability to manage multiple projects and meet deadlines. Ability to work independently with minimum supervision as well as a group member.

TECHNICAL SKILLS

Operating System: Windows 95/98/XP/NT, MS - DOS, Unix, Linux

Databases & Application Tools: Oracle (8i, 10g,11g, 19c), DB2, EDW, PegaRULES Process Commander (PRPC 6.1, 6.2 SP2, 7.2.1, 8.3.1, 8.5.2)

Monitoring Tools: Solawinds, Dynatrace, Pega PDC

Other Utilities: Clear case, CDMET, SVN, Tortoise, Jenkins, Jira, SOAP UI, Postman, Service Now, Jira, confluence & vRA.

PROFESSIONAL EXPERIENCE

Confidential, CA

Operating Systems

RESPONSIBILITIES:

• Participating in Process Architecture design sessions, based on the application behavior in Production provide technology architecture concerns early in the design phase of new development.
• As a senior system Architect, provide design, development and business analysis services to ensure delivery of Production issues.
• Working closely with Manager, Scrum Master & Product owner to address reported issue on a priority basis.
• Attend daily SCRUM calls and provides updates and high level solutions as part of AGILE team.
• Going over the Incidents created in Production and apply the temporary fix and apply permanent fix as part of jiras.
• Created SRs and worked with Pega team as part of Production issues.
• Fixed Flows, Decision tables, Data Transforms, Activities or any applicable rule to address the reported bug.
• Used debugging tools like, tracer, clipboard, Live UI, Admin studio etc while analyzing the root cause.
• Worked closely with Peripheral teams in addressing integration related issues.
• Educate & support Production team members with the technical details. Perform code reviews and guide team to follow Pega guardrail.
• Attending Bi-weekly Grooming calls and going over the requirements along with team.
• Monitoring PRIME applications and addressing any critical issues by interacting with end application users and other internal teams.
• Maintaining & providing application security level standards as part of Audit.
• Addressing & fixing the cases to avoid compliance issues as part of Requests. Setting up monitoring tools like Dynatrace & PDC by closely working with SRE team.
• Creating spike jiras & fixing code for the issues identified as problems in Dynatrace or exceptions in PDC as part of Technical Debt jiras.
• Preparing dashboards to serve application monitoring for team. Guiding & leading onshore & offshore team members.
• Preparing the application metrics to improve performance & user experience. Implementing adaptive & preventive methods to achieve Prime Application stability.
• Support application validations for Peripheral team changes to make sure that their are no impacts on the application and if any address them during the change window.
• Making sure that all the application nodes are healthy to support Business users and if any issues engage the respective teams to address the issues before it can lead to Business impacts.

Confidential, CA

Operating Systems

RESPONSIBILITIES:

• Understanding the existing functionality and leverage it for new requirements for Confidential application.
• Modified the existing activity rules and added new activities as a part of new requirements. Developed User Interface Rules (Harness, Section) as required by the application.
• Worked on enhancements and added new features to the application UI.
• Worked on the REST connector rule for consuming the data from Web services for Authenticating a Member, for getting Member details, Customer details & Member Accumulations. Circumstanced the section rules & activates according to location related business requirements. Supported application as part of ASG team whenever required. Worked on incidents (High, Medium & Critical) and handled them on timely manner.
• Used Remedy to track and update the status of the incidents.
• Attended scrum calls and was involved in sprint meeting for backlog grooming and sprint planning.
• Used AES to monitor the application behavior and took care of the issues immediately.
• Worked closely with Pega System by creating SRs related to High/ Critical incidents and implemented the recommendations provided by Pega in Non-production environment and then moved them to Production environment by creating WOs & CRQs.
• Created new rule sets and product rules and provided the details to Configuration team for deployments.
• Used debugging tools like Clipboard, Rules Inspector, Tracer for troubleshooting the issues. Updated tasks on RTC on daily basis before the scrum up meeting.
• Supported QA & UAT team for defect fixing. Used QC for tracking defects.

Confidential, NJ

Operating Systems

RESPONSIBILITIES:

• Understanding the existing functionality and leverage it for enhancements for both Coverage360 & ATK.
• Modified the existing activity rules and added new activities as a part of Medicare implementation Developed User Interface Rules as required by the application.
• Circumstanced the section rules according to business requirements.
• Developed error handling mechanisms using validate rules.
• Writing activities, declarative rules in work flow development.
• Attended scrum calls and was involved in sprint meeting for backlog grooming.
• Modified the connect SQLs to reflect the new schema changes done for the External Database. Worked with Clipboard, Rules Inspector, Tracer for troubleshooting the issues.
• Closely worked with Data Admin team for the Data Base updates, Configuration team for deployments.
• Was part of modifying the rules as part of building the criteria for Prior auth cases.
• Updated tasks on Rally on daily basis before the stand-up meeting.

Confidential,CA

Operating Systems

RESPONSIBILITIES:

• Created multiple activities that call multiple services in Correspondence to handle Remit-Returns, Non Remit-Returns, Remit-Correspondence and Non Remit-Correspondence.
• Involved in analyzing the business requirements and modified the design & implemented the whole Doc Intake Process.
• Defined new XML Parse rules & XML Stream rules using PRPC wizard.
• Defined new Class structures where and when needed, created Embedded pages, Value lists. Created new Sections and modified existing sections for Document Search page, Case search page, Entity Search Pages.
• Created multiple Data Transform rules as per the requirement. Defined multiple new DSS values for destination folders, paged per Pdf etc.
• Modified the existing Declare Pages (node) values to accommodate the new constants.
• Used Tracer, Rule Inspector and Clipboard for performing Unit testing of developed applications. Closely worked with Data Admin team for the Data Base updates, Configuration team for deployments.
• Used Clear case as a version control tool for maintaining BPDDs, XSD mapping documents, Unit test Approach document.
• Used Clear quest for initiating SRs, DBCRs and for tracking Defects, Development Activities.

Confidential, VA

Operating Systems

RESPONSIBILITIES:

• Created some of HTML, Reporting rules as per requirement. Involved in analyzing the business requirements during the Sprint Pre-planning and Planning meetings to design and implement the PRPC Rule Set and Class structure/hierarchy.
• Involved in developing Rest Connector, HTTP Services using Pega PRPC Accelerator wizard.
• Creation of Class structure in Pega PRPC, HTML rules, Properties (Data types), Embedded Pages and Correspondences.
• Created new Sections and modified existing sections for Manager and Employee Portals.
• Defined Service Level Rules (SLAs) for case handling in Workbaskets and Work lists.
• Modified the Pilot workflow to accommodate sub flows that represent internal divisions within Examine Stage.
• Developed activities to pull the data from Pega Database and also from TMNG Database. Created List view rules for displaying Assigned and Unassigned cases for both Manager and Employee.
• Used Tracer, Rule Inspector and Clipboard for performing Unit testing of developed applications.
• Updating the client with daily status during the Scrum meetings.

Confidential, VA

Operating Systems

RESPONSIBILITIES:

• Designed, developed Test Cases, and Test Scripts forFunctional, Integration, Ad-HocandSmoketesting in UAT region.
• Gatheird the test cases, which are common for every release and which can be executed for multiple sets of data for the purpose ofRegressiontesting.
• Validated the credit card functionalities onZIMSScreens.
• Worked on Posting, Product Change, Terms, and Card Management modules during the validation of Credit cards life cycle onTSYS mainframe systems.
• Developed and exported test cases toQuality Centerand mapped all test cases to the business requirements.
• Effectively usedQuality Centeras a Test Management tool for Test Planning, Test Designing, Test Analysis, Test Execution, Defect Tracking and Reporting.
• Coordinated with Project Managers, Business Analysts and Developers to set up the pre-validation and validation environment to execute the scripts.
• Coordinated the team by having weekly QA status meetings and by addressing the outstanding issues immediately.
• Discussed with Project Team, Subject Matter Experts and Business Analysts and resolved the issues as per the mutual consensus and to the satisfaction of the end users.