OBJECTIVE

• To associate myself with an organization, which will, provide me an opportunity to use my techno - functional skills, improve my knowledge and to be a part of the team dat works dynamically towards the growth of the organization.

SUMMARY

• 10+ years of experience in Microsoft Dynamics CRM 2016, 2015, 2013, 2011,4.0 and Dynamics 365, Salesforce and .Net based solutions.
• Expertise in MSCRM Client/Server-side programming, Web Services, Workflows, Plug-in, Custom workflows, and JavaScript.
• Real time experience on upgrade of CRM from 2011 to Dynamics 365
• Worked on Ribbon customizations, Site map and solutions.
• Expertise in configuring security roles, business units, teams, and field security profiles.
• Good knowledge of Web Development skills like HTML, XML, CSS, JavaScript, jQuery, Ajax.
• Significant experience in Build deployment and preparing deployment guides.
• Hands on experience on Email Router, SharePoint, and Outlook Client configuration.
• Hands on experience in configuring,Power Apps, Dynamics portal with Dynamics CRM.
• Effort estimation for configuration, customization, and documentation.
• Preparing presentations for product overview, Training material for client and Presentations for driving CRP sessions
• Excellent written and verbal communication skills.
• Involved in demo on technical changes to the higher management during requirement gathering, proof of concept and the architecture review meetings

TECHNICAL SKILLS

Application: Microsoft Dynamics CRM 4.0, 2011, 2013, 2015, 2016 and Dynamics 365

Languages: C#, .Net, JavaScript, HTML, XML, CSS jQuery

Databases: Oracle, SQL Server 2008, 2012, 2012 R2

Tools: Azure DevOps, Power Apps, Ribbon workbench, CRM rest builder, Plugin Registration tool, and Visual studio and OData Query builder

Reporting Tool: SQL Server Reporting Services (SSRS), SSIS, SharePoint.

PROFESSIONAL EXPERIENCE

Confidential, Plano, Texas

Microsoft Dynamics CRM Consultant

Responsibilities:

• Involved in design, planning and configuration phase for the migration and upgrade from Dynamics 2015 on premises to online Dynamics 365 Version 9.0.
• Engages business stakeholders in value/process dialogue to develop requirements.
• Development experience on Power Platform: PowerApps, Dynamics 365 CRM, Flow, and Power BI
• Played a key role in developing Office Automation Processes within the Office 365 environment, designed to streamline the work process for a variety of business needs.
• Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building custom workflow, ribbon workbench, process flow, routing rules, role-based forms & java script.
• Customized Dashboards based on the custom reports and charts created.
• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.
• Modified JavaScript and Plugin code to new framework.
• Wrote JavaScript, Custom workflows, and Plugin’s to achieve functionality.
• Develops solution documentation, flowcharts, layouts, design, diagrams, and code.
• Develop tools and document procedures required to manage and maintain the proposed design.
• Designed Model-driven Apps and used custom controls
• Used components like site maps, entities, forms, views, charts, dashboards, business process flows
• Developed responsive web and mobile apps out of box.
• Work independently on complex, non-routine tasks - under limited supervision.
• Created apps using entities and virtual entities in CDS in Apps
• Development experience with client-side technologies (e.g. HTML and JavaScript) is desired.
• Added role-based security and row level security to Apps data
• Identifies and mitigates potential problems and conflicts with Power Platform solution delivery.
• Replaced custom ASP.net pages with new entity forms and custom web resources.
• Worked Azure DevOps and Power Apps.

Confidential, Raleigh, North Carolina

Microsoft Dynamics CRM Senior Developer

Responsibilities:

• Implemented and customizing Service module
• Worked in customizing Microsoft Dynamics Solutions to enhance operational and business processes by building custom workflow, ribbon workbench, process flow, routing rules, role-based forms & java script to achieve Document verification and loan approval process features.
• Customized Dashboards based on the custom reports and charts created.
• Redesigned Dashboards, entities, fields, and forms.
• Involved in tenant-to-tenant migration.
• Involved in integrating CRM with SharePoint for document management.
• Involved in upgrading, customizing, and configuring Dynamics 365 Version 8.2 to 9.1
• Outlook Integration with Dynamics 365.
• Upgraded the JavaScript code written on Contact, Account, case, Products, Loan form to use the Latest framework components of Microsoft Dynamics CRM Online.
• Upgrading the plugins and custom workflow libraries code to use the Microsoft Dynamics CRM SDK libraries, Messages etc.…

Confidential, Columbus, IN

Microsoft Dynamics CRM Senior Developer

Responsibilities:

• Implementing and customizing Marketing, Service and Sales module
• Involved in customizations through custom workflow, ribbon workbench, process flow, routing rules, role-based forms & java script to achieve the above features.
• Created new users in CRM as requested and maintained profiles and security roles
• Was responsible for the deployment during phase 1 across SIT, UAT, Production Environments and preparation of the deployment document
• Developed plugins, Custom Webpages, SSRS Report and Web services.
• Developed proof of concept using Dynamics service module and Unified service desk.
• Planned and designed strategy for the migration of data from previous CRM tool to current CRM tool.
• Worked on internal user workflow processes and using Task Factory along with SSIS to migrate data.
• Used ADX portals for creating the comprehensive customer platform.
• First point of contact for CRM business users and provided hands-on support to all departments dat used CRM.
• Successfully designed CRM tool training material and conducted training for all sales teams in all regions of the world 200+ Users.
• Led functional departments through the requirements definition phase, designed and implemented CRM tool solutions along with documented policies, procedures, and best practices. These deliverables were aligned with the business needs of numerous functional departments and stakeholders.

Confidential, Raleigh, NC

MS Dynamics CRM Consultant

Responsibilities:

• The client had an in-house developed CRM. The project was to replace it with Dynamics CRM 4. My task was to gather requirements to develop contract life cycle, and use cases for views searches and work queues
• Implementing and customizing Service and Sales module.
• Involved writing Java script validations as per business requirement.
• Developed editable grid, Plug-Ins for custom business logic.
• Configured Reports, Dashboards, and sales literature.
• Maintained resources, equipment, and facilities.
• Delivered 5 subsequent releases all on-time and budget, meeting quality metrics.
• Provided Integration and E2E testing support after Data migration.
• Using Cozyroc tool for importing data from oracle system to CRM SQL server database.
• Created custom quote tool, combining Microsoft Dynamics Quote entity with XpertDocs for custom proposal documents dat are integrated with the CRM.

Confidential, Alexandria, VA

MS Dynamics CRM Consultant

Responsibilities:

• Involved in Customization and Configuration of Microsoft Dynamics CRM.
• Designed and built custom views, custom dashboards, templates, entities & workflows in the CRM.
• Successfully designed CRM tool training material and conducted training for all sales teams in all regions of the world; 65+ staff members.
• Served as Subject Matter Expert relating to the CRM tool business process, data entities, and relations to other systems.
• Planned and designed strategy for the migration of data from previous CRM tool to current CRM tool.
• Worked on internal user workflow processes and using Kingsway soft along with SSIS to migrate data.
• Ensured dat business functional teams were aligned on the software application deliverables from design, process, and end user training/documentation.
• Maintained reports and dashboards in CRM tool.
• Migration of data from Excel source to CRM using SSIS.

Confidential, Columbus, OH

MS Dynamics CRM Consultant

Responsibilities:

• Customized account and account related Custom entities, forms, and views.
• Customization of ribbons Team, Business Unit and Security Roles
• Configured E-mail router and outlook for MS CRM 2011.
• Modified Sitemap file to display all the related entities in navigation bar of Account record.
• Created Fetch XML for new report and modified fetch XML using BIDS to customize the report and import back to CRM.
• Pre- populating last created record data into new record form using JavaScript, CRM Web Services and XML object, thus saving time for the user to enter repeated data.
• Developed complex reports using SSRS and deployed into MS CRM.
• Created .NET plug-in to send an alert e-mail to all users who has not reviewed their accounts in last 60 days.
• Importing and exporting customizations between DEV, QA, and Production environments.
• Prepared requirement documents, training documents and security policy documents

Confidential

MS Dynamics CRM Consultant

Responsibilities:

• Implementing and customizing Service and Sales module.
• Customized entities, forms, and views.
• Developed Plug-Ins for custom business logic.
• Created JavaScript functions to do client-side validations.
• Migrated Microsoft Dynamics CRM 4.0 customization to CRM 2011.
• Developed external SQL reports in SSRS and deployed into MS CRM.