SUMMARY

• Over 12+ years of IT experience as professional Salesforce.com Platform Developer, Salesforce tech lead and excellent experience as Salesforce Admin as well.
• Designing of Service Cloud, Sales Cloud and force.com solutions with an emphasis on service Cloud solutions.
• 12 years of experience in business analysis, information technology, application development, project management, ERP ( Workday, SAP) upgrades & implementation.
• Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning.
• Work primarily as Senior Solution Architect, perform analyst role also in the beginning if not one already in the team and have managerial responsibility along side architectural work for DevOps
• Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts.
• Functional Expertiseinleading implementations of SalesForce/MarketingcloudCRM.In-depth knowledge about SalesForce.com,Exact TargetMarketingCloud.Maintain professional and productive rapport with key stakeholders (line level and executive).Participate in recruiting efforts and make hire recommendations.
• Experience with SDLC process in agile methodology. Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing cloud, FSL), Communities, Sites and Force.com platform.
• Well expertise in Field service Lightning (FSL).
• Strong implementation and rollout experience with salesforce.com CRM (Sales cloud, Service Cloud, Marketing Cloud), Communities, Sites and Force.com platform.
• IntegratingMarketingcloudwith sales and Servicecloudusing the API functionality and making the Synchronization happening for every 15 minutes.
• Good experience in Managing subscriber data, import and segmentation using a combination of Salesforce Marketing Cloud tools and database queries to pull the data from Sales & service cloud.
• Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins.
• In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management.
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Worked with Pardot Functionality, Pardot A/B Testing, Auto responder emails and Pardot Email Rendering.
• Used Informatica as ETL and Workday extract, sync, exchange and Cloud Data Integration. SFDC Integration with IBM WebSphere Cast Iron for Workday, HRISW, integrates cloud and mobile platform.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Extensive experience in providing Salesforce solutions to different clients, ranging from Salesforce Commerce Cloud, Sales Cloud, Service Cloud, Marketing Cloud Desk.com, Salesforce1 Mobile, Salesforce Lightning Components, Salesforce Lightning Web Components and Lightning Apps.
• ERP Integration with Workday, eCommerce using Salesforce, Custom native Salesforce ETL (Using REST services & Scheduled batch jobs), Configure Price Quote (CPQ), Sales Rep Commissions, Sales Quotas, Revenue Forecasts.
• Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Community Cloud, Custom Cloud and Analytics Cloud.
• Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management
• Good insight in to the Health and Financial Domain.
• Developed and recommended CRM roadmap for customers in the Financial Domain
• Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development.
• Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing.
• Extensive exposure to Black Box testing, Smoke testing, Usability testing, End-to-End testing, System testing, Regression testing and User Acceptance testing(UAT).
• Created customized UI as per the client and application requirements using Visualforce.
• Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs.
• Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers.
• Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio.
• Expertise in Business Analysis methodologies and iterative Software Development Life Cycle(SDLC) in relation with all the phases of Rational Unified Process(RUP).
• Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Mass Delete, Informatica.
• Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail.
• Working with different aspects of Web Services (XML, WSDL, SOAP, REST).
• Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts)and Dashboards and Report folders for different user profiles as per the requirements.
• Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation.
• Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization.
• Ability to balance multiple projects simultaneously; workload will be a blend of small, medium, and large implementation projects
• Experience operating in a Scaled Agile Framework (SAFe) Agile environment
• Strong expertise in Apttus Product management: managing products, bundles, inclusion rules, constraint rule.
• Strong knowledge of Extraction Transformation and Loading (ETL) processes using Ascential DataStage, UNIX shell scripting and SQL Loader.
• Having knowledge onSpark Kafka, Performance Tuning, JavaScript Frameworks, Apex Design Patterns, Salesforce security model.
• Strong expertise in Pricing management: Price dimensions and tiers, price rulesets, pricing callback class, validation callback class.
• Must have strong experience working in Visualforce, Apex classes & controllers, Triggers, Batch jobs, Workflows, and the REST API, Process builders, formulas, validations, test coverage, SOQL, SOSL, exception handling and other standard SFDC components
• Expertise on Apttus CLM contract management process
• Hands on experience with Apttus Intelligent Workflow Approval Process
• Ability to build and update complex X-Author Excel and Word templates
• Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases.
• Exposure to Apptus and SteelBrick, developed POC’s in Apptus CPQ and steelBrick CPQ.
• Experience with MuleSoft for integrating with Salesforce halps to build some applications on CRM and WORKDAY Platforms, Force.com
• Web Services API to connect you're Salesforce environment to Mulesoft.
• Excellent communication and inter- personal skills, accustomed to work in both large and small team environments. A team player with strong ethic, a positive attitude and ability to make the best use of individual resources.
• Worked on Salesforce.com based development enhancements and implemented lightning applications from the scratch.
• Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration.
• Expertise in Lightning app builder (salesforce 1) and implemented new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions.
• Developed Lightning Component Framework and also built Lightning component using aura framework.
• Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups.
• Built reusable UI/UX components with lightning component framework.
• Knowledge on the Field Service Lightning mobile app how it works and aids on - site job management to a mobile workforce.
• Customized existing Visual-force to align with Salesforce new Lightning UI experience.
• Good knowledge on Set up field service features according to client unique business needs. This includes installing the Field Service Lightning managed package and Field Service Lightning mobile app.
• Experienced with Lightning UI development, creating Lightning pages by using component, controller, style, halper, design, render, documentation, SVG.
• Understanding on how to Create service resources and service crews that represent you're field service technicians in Field Service Lightening app and add details about their skills, service territories, and availability.
• Experience building and customizing Lightening Web Components (LWC).
• Strong experience with source control tools Git, Bit bucket, Source tree, built salesforce code from the repository.
• Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture.
• Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.

PROFESSIONAL EXPERIENCE

Sales force Architect

Confidential

Responsibilities:

• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visual Force Pages, Apex classes & Triggers to suit to the needs of the application.
• Performed release management duties during managers two month absence to include: Managing monthly release, Go/No Go call, review of component list, resolution of QA defects, Salesforce Team and Business post release validation
• Implemented an end-to-end customizedWorkday solutionintegrating our Online store with Salesforce and downstream order fulfillment and processing systems (all developed solely using Salesforce and DBAmp on MS SQL Server).
• Planning, coordination, and oversight of sprint releases and emergency change requests.
• Drive the definition and evolution of release processes.
• Define and manage release readiness and success criteria based on business requirements.
• Workedwith Various teams in gather the data and making it integrated withmarketingcloudusing the internal comet requests. So, that the filtered data is injected intoMarketingcloudon Time-driven Basis.
• Worked with functional leads to transform and develop new requirements into design, implementation.
• Designed and developed Visual Force pages based on the business requirements in Field Service Lightning (FSL).
• Manage and support the DevOps CI/CD approach, including migration of functionality between Salesforce environments.
• Developed salesforce Lightning applications using Lightning Web Components (LWC), Controllers and Events and used custom CSS in the components.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Configured Spark streaming to receive real time data from Kafka and store the stream data to HDFS using Scala.
• Working Knowledge on Sales Cloud, Service Cloud, Custom Cloud and Apex Programming on Force.com Platform.
• Worked on Lightning Process Builder flows, Connect API, Chatter and quick Action.
• Defined the lookup relationship and master-detail relationship on the objects that halps in associating the record and defining a parent-child relationship in which the master object controls certain behaviors of the detail object respectively.
• Used Data Loader, Informatica cloud connector to insert, update and bulk import & export of data from Salesforce.com SObjects.
• Used Informatica as ETL and Workday extract, sync, exchange and Cloud Data Integration.
• Developed enterpriseEinstein Analyticsstrategy to replace the tableau dashboards
• Planned, architected and lead the implementation of enterpriseEinstein Analyticsprogram to enhance digital customer experience
• Effectively created the pick lists, dependent pick lists and junction objects to establish the connectivity among objects.
• Process streaming data from Kafka topic using Spark Streaming API and load them into data frames and data sets.
• Also, used Spark SQL to pull in the data and perform complex SQL logics for analytics
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of SalesForce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API and Web Services.
• Developed various custom Objects, Tabs, Components and Visual Force pages and Controllers.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API.
• Planned community rollout framework as four step - cyclic process (Establish, Manage, Engage and measure)
• Created CPQ process using Apptus CPQ and CL AppExchange tool in Quote.
• Integrated Apptus CPQ and CLM applications and automating processes on Salesforce platform.
• Developed enterpyriseEinstein Analyticsstrategy for data integration, mobile first approach in designing the dashboards.
• Experience in building reusable UI components and pages with Lightning component framework.
• Created Field Service Lightning Set up for multi-level service territories that represent the regions where you're agents.
• Minimized code in JavaScript Controllers by adding reusable functions in Helper Component.
• Updated the APEX Controller and Helper functions regularly making the Component Context Aware as per business requirement.
• Created modern Enterprise Lightning Apps combining Lightning Design System, Lightning App Builder and Lightning Component features.
• Configured and assigned FSL Permission Sets
• Configured and customized FSL Mobile app
• Implemented Quote-to-Cash solution using APTTUS CPQ.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend, Visualforce pages and Salesforce Lightning Experience as user interface.
• Implemented new buttons and actions for Lightning components. Involved in creating and debugging lightning components, building with Lightning App Builder and Visualforce with the new Lightning Design System.
• Developed re-usable UI components with the Salesforce Lightning Component (LWC) Framework.
• Worked on Salesforce Lightning Components for building customized components replacing the existing ones.
• Also embed Lightning Components in Visual force page by using new Lightning Out feature by event-driven programming.
• Responsible for setting up web service integrations.
• Triggered interface events by user interactions, which includes Lightning Component framework and also involved in building Lightning Components using the aura framework.
• Expertise in aura framework, Lightning Components and Salesforce Lightning Design System(SLDS).
• Created API services for data integration from legacy system to SFDC using Mulesoft ESB.
• Created Aura based Components, Attributes, Controllers which can be compatible to access through Lightning App builder.
• Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.
• Coordinated with IT development teams to build user stories, business requirements and monitor data quality for data feed process and Worked withMarketingmanagers and converting their strategy into implementations usingMarketingcloud.
• Experience in implementingSalesforcemarketingcloudsolutionsacrossweb,mobileandemail channelsto deliver impactful, profitable and tailored customer experiences.
• Enhanced in Communities by adding new fields, field sets using Salesforce lightning.
• Developed various Apex Classes, Triggers, Controller classes and methods for functional needs in the application compatible with lightning.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Created Salesforce 1 mobile apps using Angular JS, Bootstrap, Apex and Visual force.
• Use App Cloud mobile to instantly deploy apps to users with Salesforce1. Build user friendly and native android IOS and windows app with the mobile SDK, design and run massively.
• Responsible for controlling security and sharing of sales reports and dashboards, providing regulated, auditable cross-functional access for anyone in the organization via Cloud.
• Worked on Salesforce Community cloud like how to engage with employees, customers, partners.
• Designed, developed, implemented and optimized emailmarketingcampaignswith an emphasis onEmail Studio,JourneyBuilder, Data Extension,Automation studio, triggered sends, ContentBuilder,ContactBuilder.
• Implementation of Salesforce Service Cloud from Business case to operation.
• Worked on migrating components using Force.com Change sets, ANT from DEV to QA, UAT and production instances.
• Took part in a DevOps scrum team to support both packaged applications and hosted applications on platforms such as Rackspace.
• Salesforce with recursive AWS IDE Instances for Clients utilizing GitHub and Amazon for stability.
• Configured and used source control tool Git to maintain repositories for various releases.
• Used Force.com Eclipse IDE plugin to manage, author, debug and deploy Force.com applications in the Eclipse development environment.
• Created custom buttons and links on Account and Relationship Group object for generating auto Reports.
• Responsible to commit the Mulesoft code using bitbucket repository
• Writing test classes and checking the code by having different profiles in these classes and making sure we are covering more TEMPthan 75% lines of the apex classes before pushing them into the production.
• Followed CI/CD process for deployments using Force.com Migration Tool and Snapshot.

Environment: Force.com, Apex Data Loader, HP - Quality Centre 11.5, UNIX, Toad, ETL, SOQL, Windows 7, Salesforce.com Platform, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, HTML, Workflow & Approvals, Reports, Quality Center, Java/J2EE, SQL Server, QTP/UFT, Web Services, Cucumber, Jira, UNIX, SOAP UI tool. Windows, Selenium Eclipse, MS Word, Excel, JSP, HTML, XML

Salesforce Architect

Confidential, Palo Alto, CA

Responsibilities:

• Performed the role of Salesforce Developer in the Organization.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Proficient in Developing Apex Triggers, Apex Classes and Test Methods to facilitate details capturing and updating on Facility assignments and Primary roles and Profiles in creating User territories and sharing records in FSL.
• Test release code in DEV QA, UAT & Production environments
• Managing monthly releases from User Stories through to Production release via Jira and program via Smartsheet
• Established and conducted change control meetings to Review, Analyze Risks, and identify Training factors for all Scheduled Release
• Coordinated movement of various releases through Change/project management teams along with production teams for implementation and verification.
• Created a service territory as a FA and assigned service resource as per business requirement.
• Expertise on FSL the service appointment lifecycle and related status transitions.
• Worked on FSL scheduling and work rules, service objectives.
• Develop integration processes for Worday synchronization.
• Designed and developed SFA based Application on Froce.com Platform in Salesforce.com environment with Apex programming language at backend and Visual Force pages as user interface
• LedDevOpsdevelopment of PowerShell command scripts, custom PowerShell C# cmdlets, Python, Puppet and Chef to configure, verify and monitor: networks, security, routes, IP-Forwarding, VMs and cloud service roles.
• Expertise in advanced APEX/Visualforce development, including high volume data processing, managed packages, community portals, SSO, Canvas applications and metadata API.
• Use of Apex, Visualforce, Visual Workflow, JavaScript, and/or Lightning components to create unique customer-based solutions.
• As a DevOps Manager worked with various teams for code promotion and acceptance.
• Implemented a Lightning Web component to display data with checkboxes. Data is then passed fromLWCto Screen flow.
• Put together a proof of concept built on Field Service Lighting based on user input.
• Created Custom Objects, Custom fields, Validation rules, Page layouts in salesforce within Apttus CPQ.
• Ability to write in HTML, CSS, Javascript, and popular Web UI frameworks within Visualforce pages or Lightning components.
• Worked onLightning Web Components (LWC) on to integrateOracle Integration CloudOICOBG to JFS.
• Application design and configuration using Salesforce.com automation including APEX, VisualForce, visual workflows, Process Builder, and Lightning components.
• Created lightning actions, lightning apps and more TEMPthan 30 components using Salesforce lightning framework.
• Used Field service lightning (FSL)to create a customer portal and halp the customers.
• Performed FSLwork forservice territories, service resources, and customer accounts.
• Used the Aura framework and Salesforce lightning Design System (SLDS).
• Worked on creating Lightning Pages inside Lightning Community Builder.
• Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
• Interacted with Various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Involved in implementation and Design of Cases and Issue with Order Management and Product Return module.
• Designed and developed SFA based Application on Force.com Platform in Salesforce.com environment with Apex programming language at backend and Visualforce pages as user Interface.
• Developed different Visual Force Pages to suit to the needs of the application using different Visual force components.
• Contributed towards HLD and LLD phase and design documents preparation by integrating different modules.
• Worked on salesforce standard objects (accounts, contacts, leads, opportunities).
• Created Custom objects, formula fields and design validation rules page layouts, workflow rules.
• Developed enterprise Einstein Analytics(Wave Analytics) strategy, with focus on business engagement, data governance, data architecture and advanced visualization / analytics capabilities developed Salesforce Einstein Analytics applications for executive leadership to bring insights into Opportunities, sales, team, products etc.
• Maintenance of CRM functionality implementing SFDC.
• Creating SFDC reports (functional and technical documents).
• Create profiles, roles and configure permissions according to organizational hierarchy requirement.
• Developed applications using Agile methodology.
• Created Workflows for automated lead routing and lead escalation.
• Developed Apex classes and Triggers and linked them to manage the workflows.
• Experience in configuring price quote (CPQ) with Apptus.
• Developed various integrations usingMulesoftas per the User Acceptance Criteria defined by the business users.
• Expertise in working on transformations inMulesoft.
• Architect on a global FSL implementation
• Led offshore development efforts
• Set up and configured FSL for Confidential Field Service Operations in LEX
• Helped to implement features of FSL Appointment Scheduling in order to get the project over the finish line for production
• Configured FSL Mobile app, worked with Salesforce on FSL Mobile issues
• Used Organization security, Network security to ensure user could login only through office servers and Session security to ensure users have access only in their working hours.
• Used more TEMPthan 55% of Apex for development.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Used SOQL and SOSL for Data manipulation needs of the application using platform Database Objects
• Integrated applications with salesforce.com using SOAP web services API.
• Used Informatica Power Exchange for integrating the SFDC with legacy system.
• Implemented communities and built external pages.
• Developed and deployed workflows and approval processes for opportunities and products, salesforce Lightning applications and used custom CSS in the components.
• Involved in migrating data into Salesforce application using Apex Data Loader through CSV files. Installed and Configured Apex Data Loader.
• Used ANT tool to migrate from Dev to QA
• Deployed Change Sets from Sandbox to production.
• Very good experience of using Data loader and cleansing and de-duplicating Bulk loads.
• Deployed Apex using Force.com IDE, Force.com Migration tool and Web services API.
• Developed Visual Force pages which rendered based on salesforce1 app.
• Developed custom UI suing CSS, HTML, Visualforce components and used JQuery, JavaScript for front-end validation.
• Designed salesforce service cloud console to enhance productivity with dashboard like interface.
• Planned community rollout framework as four steps - cyclic process (Establish, Manage, Engage and measure).
• Responsible for writing SOQL and SOSL queries.
• Used Sandbox for testing. created, managed packages and migrated them between Sandboxes and Production environments for final implementation.

Environment: Force.com, Apex Data Loader, HP - Quality Center 11.0, Oracle DB, SQL Server 2008, SOQL, Salesforce.com Platform, Apex, Visualforce (Pages, Component & Controllers) Pages, Data Loader, HTML, SOSL, Windows 7

SalesForce Developer

Confidential, SFO, CA

Responsibilities:

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Duties included design, development, integration and administration of salesforce.com applications.
• Gatheird user requirements and involved in application design discussions and documentation.
• Used Informatica as ETL tool, and stored procedures to pull data from source systems/ files, cleanse, transform and load data into the Teradata using Teradata Utilities.
• Developed custom objects, profiles, sharing rules, roles and integration using web services, as needed by the business.
• Experience with the Force.com platform, including template solutions like Sales Cloud and Service Cloud.
• Responsible for Impact Analysis, upstream/downstream impacts and created detailed Technical specifications for Data Warehouse and ETL processes.
• Used Force.com to develop the Agile Vision application that is available on the AppExchange to halp third parties manage their agile projects and increase productivity.
• Provide CRM sales training to users after deployment.
• Work with different business groups to get new Veeva enhancement requirements.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Coordinate with Veeva and Salesforce for any issues in current platform and new releases.
• Responsible for loading data into Salesforce .com using Apex Data Loader .
• Worked on Marketing operations, Branch Admin, External Interfaces, Marketo insight, users and Regional Director.
• Deployed Apex using Force.com IDE, Force.com Migration Tool and Web Services API.
• Implemented Classes and Interfaces.
• Created Profiles, Roles, Page Layouts, Org-Wide Default, sharing rules, Workflows, Approval processes, Reports and Dashboards.
• Followed Agile methodology.
• Worked on cloud craze application in WORKDAY systems to build business activities in salesforce platform.
• Perform smoke testing during new product version release from Salesforce / Veeva.
• Worked with Apex Scheduler to invoke Apex classes at regular intervals.
• Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects and backend testing.
• Worked with Dynamic Apex to access objects and Field describe information, execute dynamic SOQL, SOSL and DML queries.
• Responsible for designing system/Unit/UAT test cases.
• Worked with the Veeva analytics team to gather the requirements and make a structure of the total Informatica cloud jobs.
• Involved in creating macros to meet the requirements, data dictionaries and maintained metadata for each model
• With halp of Informatica integrated Salesforce with MS SQL Database (In house BI Data warehouse) developed and implemented scheduled jobs for both batch and real-time Salesforce integration scenarios.
• Used Apex Data Loader for migrating records to Salesforce.
• Involved in data migration to Sand-box and production.
• Used sandbox mode for testing and migrated the code to the production instance in iterations.
• Involved in administrative activities like periodic data cleansing, security setup and workflow update.
• Worked in Agile project model and involved in documenting IT Stories and scoping sprints.
• Used Visualforce in development mode to change the behavior and appearance of Visualforce components.
• Captured all the customer interactions and feedback into VeevaCRM .
• Implemented Visualforce Templates and Placeholders to encapsulate page elements to be reused across several Visualforce pages.
• Accustomed Pick lists, Dependent Pick lists, and Record Types to enforce data quality.
• Created Dashboards and Dashboard Components and implemented multiple levels of Dashboards and scheduled Dashboard refresh.
• Lead the deduplication effort of Leads in the SFDC platform and Marketo databases.
• Worked on Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields to aggregate data from child records on the parent.

Environment: Salesforce.com SFA & Force.com Platform, ALM, SOQL, Oracle SQL, Data loader, MS Excel

Sales Force Developer

Confidential, Chicago, IL

Responsibilities:

• Performed the roles of Salesforce.com Administrator and Developer in the organization.
• Developed various Custom Objects, Tabs, Visualforce Pages and Controllers.
• Administered, configured, maintained Salesforce.com application user profiles, roles, assigning Permissions, generating security tokens, Validation Rule, upgrade installation.
• Created and deployed Several Reports using salesforce.com platform.
• Developed APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Developed and deployed workflows and approval processes for opportunities and products/ assets management.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Implemented the requirements on Salesforce.com platform and Force.comIDE Plug-in using Eclipse.
• Assigned workflows for Lead conversion, transfers, merging duplicates, managing web-to-lead to track responses to online campaigns.
• Involved in Datamappingspecifications to create and execute detailed system test plans. The data mapping specifies what data will be extracted from an internal data warehouse, transformed and sent to an external entity.
• Developed VF components in mobile apps.
• Created and used Email templates in HTML and Visualforce.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Conducted Administrative duties which included working with c-level executives, system administrators, and end users to gather their business requirements, then develop customized solutions to meet their needs.

Environment: Salesforce.com SFA & Force.com Platform, ALM, Oracle DB

Sales Force Administrator

Confidential, San Jose, CA

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com(SFDC).
• Developed APEX triggers, classes, Visual Force pages.
• Used agile methodology to achieve high performance.
• Guided colleagues how to overcome the complex scenarios when they are experiencing some critical issues like duplicating of records, bug fixes in coding etc.
• Developing Test plans, distinct test cases and execution of Test cases and Performing UI Testing and Functionality Testing.
• Documented test cases, test results, test procedure and reported to client and also coordinated with development team for Bug fixing.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in systemintegration using Call Outs, Triggers and outbound messaging.
• Performed data migration into Salesforce application using apex data loader through CSVfiles.
• Created custom controllers implementing complex code for retrieval from Salesforce to VISUALFORCE pages.
• Developed Apex class and triggers to format phone/fax/zip code in account object.
• Extensively used REST APIs for integrationbetween Salesforce and on premise systems.
• Developed and maintained SFDC analytical reports and dashboards for management review.
• Involved in Setting up Sales Cloud Queues, web-to-lead setup, lead conversion mappings, assignment rules, auto response rules etc.)
• Involved in Setting up Service Cloud (Creating queues, Web-to-case setup, auto assignment rules, auto response rules, escalation rules).
• Involved in Configuring Campaign Management, Lead Conversion and Case Management Process.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard.
• Involved in UNIT testing and Integrationtesting.

Environment: Quality Center, HTML, MS Office, Microsoft Excel, Internet Explorer, Microsoft outlook