PROFILE SUMMARY

• Trusted Technology Professional, with comprehensive experience in adapting technology expertise to business vision and mission in IT / Telecom domain
• Proven skills in successfully directing information solutions, project management, and support services operations; designing and developing all system phases, from hardware selection to system architecture to design/coding of initial code modules in RPG Cellular Services, AIRCEL, IBM
• Expertise in overseeing technology improvement initiatives for telecom processes and aligning information services with business goals for Postpaid Telecom Applications, Billing Systems - MIS /BSS/OSS Systems
• Manage software development through traditional SDLC and AGILE/SCRUM methodologies.
• Handled E2E transaction/transformation of systems, Deployments, technical upgrade/migrations.
• Manage Service improvement initiatives, Optimize performance of existing systems to achieve SLAs and improve efficiency.
• Drive Solutions to bridge teh gap between business and technology with expertise in managing complex programs and multiple concurrent projects
• Expertise in identifying all viable options and communicating teh strategy, risks, issues and benefits of each to senior executives and non-technical stakeholders
• Highly proficient communicator TEMPeffective at managing relationships between strategic leadership, third-party vendors, and clients
• Stabilizing teh program through diligent engineering rigor improvements, driving client engagement workshops to baseline expectations and SLAs
• Ensuring timely achievement of customer expectations and providing technical leadership in application life cycle activities
• Streamlining teh delivery processes in compliance with business functions to support global IT delivery standards; mentoring team members, participating in appraisals, job rotation & career development programs
• Leading teh overall resource planning and utilization, budgeting and cost control; developing teh Strategic and Operational Plan; acting as escalation point for customer critical issues and exception management
• Delivering projects on time, building, managing, and mentoring software development teams and organizations
• Managing delivery frameworks and new technology implementation projects for streamlining related activities as per quality standards
• Maintain contacts of third party service providers, managing Service Level Agreement (SLA) and implementing Service improvement policy and processes.
• Conducting Business Impact Analysis (BIA); performing a Risk Assessment (aka Risk Analysis) for each of teh IT Services to identify teh assets, threats, vulnerabilities and countermeasures for each service.
• Evaluating teh options for recovery, producing teh Contingency Plan, Testing, reviewing, and revising teh plan on a regular basis
• Monitoring project operations with key focus on defining Service Level Agreements (SLA’s), Standard Operating Procedures (SOP’s) as well as interacting with prestigious clients, & other key stakeholders
• Working on service strategy, transition, operations, process improvement, process management, team building, training, hiring and client relationship management
• Transformation project done on billing solutions from legacy billing to latest billing environment
• Saved INR 10 million through innovative approaches such as automation of payment bill collection through payment gateway
• Cost saving done around INR 20 million for shifting of circle headquarters without any additional new infrastructure
• Implemented, integrated, and tested modifications for ibook application using Asp that improved application performance
• Managed release Inter connect billing product within an extremely short timeline, delivering it for testing ahead of schedule
• Improved application efficiency by debugging / revamping teh code / program

PROFESSIONAL EXPERIENCE

Confidential

Software Consultant

Responsibilities:

• Requirement Analysis of Clients requirements and support for infrastructure procrument.
• Database design on Oracle
• Reconcilliation on Account Receivables and Payables Transactions
• Batch processing of Payment Transaction Data
• Telecom Billing fundamentals and configuration management for Billing plans.
• Retail Billing & Interconnect Billing System Operations
• MIS applications support for Business operations.
• Teh Database administration for Oracle Databases installed in teh Unix Servers
• SLA management as per teh business expectations.
• Part of teh core team for teh project for transfermation
• Involved in impact analysis on teh existing IT / Business process due to MNP implementation
• Documenting teh process changes required and developing teh changeover strategy

Confidential

Manager - Billing

Responsibilities:

• Data Centre-Migration: Document Management System
• Configuration and testing of various configuration on Point of Sales application for all regions
• Application roll out for All teh States
• Configuration and testing of Sales Modules through Point of Sales System
• Configuration and testing of interface system (POS and Billing System)
• MIS process for all teh Circles (De-dupping System)

Confidential

Asst. Manager

Responsibilities:

• Bill-cycle process for Corporate & Individual Customers, Bill Printing
• Sound noledge of Telecom Billing fundamentals
• Interconnect Billing System Implementation
• Maintenance of Customer Administration Module
• Reconciliation of Interconnect Billing (Accounts Payable And Accounts Receivables Modules)
• Aging analysis on usage details (LOCAL,STD,ILD)
• Traffic analysis from call data records
• Responsible for preparing business related queries & reports.
• Responsible for preparing monthly MIS reports.
• Database capacity planning
• Space management and user management
• Backing Up, recovering and restoring database
• Apply patches and software upgrades
• Oracle software installation

Confidential

Senior Systems Executive

Responsibilities:

• Mobile Sim Loading process for Postpaid subscribers in teh billing system
• User profile creation for internal users with restricted rights in billing modules
• Rating teh call records for Bill Process through batch process
• Roaming Agreement Creation for other cellular operators
• In-roamers CDR Roaming process (Tapin & Tapout records)
• Associated with tariff plan generation and testing
• Issue Weighment Card & Reprint of Weighment Card
• Gross Weighment and Weighment register
• Maintenance of Growers Data
• Cane Purchase Receipt
• Growers Advances and Payable processing
• Reports - Daily Cane receipt summary (Sector, Zone, Circle, District ).Loan register, Payment reports etc.,

Confidential

System Analysis

Responsibilities:

• Capture Customer Information details
• Receipt generation
• Generation of Interest Warrants to Deposit customers on quarterly/half yearly/yearly basis
• Deposit Refunds
• Various Reports including on MIS, Warrant register etc.,
• Material Movements - Goods Received Note, Inspection Note, Material Rejection Note, etc.
• Stock Categorisation, Category Conversion
• Control of Invoices & Payments
• Various Reports including ABC Analysis, Stock Ledger, GRN, MRN, Invoice, Receipt, etc.

TECHNICAL SKILLS

Operating System: Solaris 2.6, Windows NT 4.0, Novell Netware 4.10,HP Unix

Database: Oracle Server 7.3.3.3.0/8.0.5.0.0(PL/SQL 2.0x)/8.1.7

Languages: FoxPro, C, Cobol, Oracle

GUI: Oracle Developer 2000 Suite of Products (Forms 4.5.7, Reports 2.5), Oracle Enterprise Manager

Hardware: Enterprise 3000 Sun Server, Sun Enterprises 4000,Sun Sparc Storage Array, Sun Ultra Server, HP NetServer LH Pro, AcerPower 4100, HCL-HP Infiniti 2000, Compaq Presario 4/86